Urban Wellness Dispensary in Rio Rancho, NM
Josh L.
1726242300
Bailey is knowledgeable, helpful,friendly, polite and was comfortable,competent and confident while handling check in and tending to customers at a POS station.
Joyce C.
1725992143
I love Urban wellness my budtender was great. But I didn't get as high as content as I wanted, but I'm very happy with my choice of Brandywine bandit it's great love shopping with you guys see you soon.
Lynn B.
1725577876
Very neat and clean. I worked with Bailey, she is extremely knowledgeable, she listened to me carefully and knew exactly what to show me. In my day, I was in upper retail management, had I met Bailey then, I would have recruited her out of your establishment on the spot!!! Thank you Bailey!
Jacqueline R.
1725480787
My transactions with Marcus R are always smooth and an enjoyable experience. He’s attentive and knowledgeable on the product and always helps me find something I will like. He’s my favorite budtender at this location
Jon R.
1724788323
Marcus is always great and offers my discounts that forget about. He knowledgeable and gives the best approach as I uncover the best way to manage my meds.
Alfred R.
1723839505
The service here is the best customer experience you can ask for. They are always so helpful and welcoming and you can’t beat their prices. Thank you Team Urban Wellness, you are all the best!!!
Jennifer M.
1717255828
Love how all the employees treats each customer. All of them have smiles, welcomes me in and very helpful of there products. No matter how many crazy questions you have they answer all. They have the BEST PRODUCTS BY FAR, RIO RANCHO is the one I go-to
Michael A
1717047189
I am a medical patient & come to this location probably every other day if not daily loved it when Meghan worked always nice up to-date with knowledge great customer service skills, the lady who’s the manager is always nice never any issues. Young girl always works register close to doors super nice and knowledgeable. Big guy super nice very helpful. Chubby guy with backwards hat very smart super cool…. Until recent comings with the new hires one in particular long beard guy with glasses and hat always long gross nails seems to have issues checking in scanning medical card, this issue only happens with him and never any other employees nor at paradise or paseo locations. I asked for other people to help me several times as it causes unnecessary anxiety & stress always fine until today.. As today I go in typical day I present my medical card and “he can’t see it” so I proceed to present it closer under the glass and rudly tells me I still can’t read it so he grabs my phone from me and then throws my id and phone back on the counter. As I told him again we want someone else to help us I even signed to the other guy in the back that we would like him to help us instead. But he doesn’t listen and still calls us back I told him we will gladly wait for other service from the other employee and we had to walk back out into the lobby and wait. As we get called back for the 2nd time right away the guy behind the counter proceeds to says we need to be nice to him I stated we have been nice we clearly asked for someone else to help us and then he said he doesn’t want to help us and we said we will gladly take our money elsewhere. Which we went to another location and had my medical card scanned and I’d checked not being harrassed because the employee doesn’t understand how to use a scanner. Not once did I get asked what happened what the issue was or why I was requesting help from another employee. Working in customer service and working at a dispensary myself I have never encountered this type of customer service or unprofessional behavior I was told to go head have fun making a report to the manager and I’ll be wasting my time.. this is the type of customer service you train your employees to give? I would like to please speak with general manager so we can discuss this problem being a medical patient and a returning customer I shouldn’t be treated this way nor should any customer. Should be a welcoming environment for patients & customers not just another sale to someone.
John R. A.
1716152553
Urban Wellness-Rio Rancho are the most down to earth & helpful staff of any establishment I've ever been too. As a newbie, they're made me fell very comfortable coming into the shop and mo matter how busy they get they always attend me and every customer with a smile.If anyone gets their medical card and is looking for a calm, friendly and knowledgeable staff I highly recommend Urban Wellness-Rio Rancho.Their own UW products are top notch and prices are super reasonable with some much cheaper than other stores. Their online store is easy to use and their very quick to get your order ready.Had one issue on a leaking cart that was Not a Urban Wellness product and their manager and front staff lady swapped it out without a problem. After that, they earned by patronage exclusively.John A
A
1716000049
Marcas R does great with customer service he is very knowledgeable as well he made my visit very easy and fast. He help me save money on my medication and that’s awesome this location is always helpful
angelo O.
1709927710
Paid over 100 for 2 frozin carts 1 taste burnt n the other discolored took em back 2 guys at the front n the girl said they can't do anything waste of money an joke of a company Oasis dispensary is way better homie said because it's "rosin" its ok to be discolored that's a sign of expired an the dates are from 2021 how is it legal to still sell them management needs new workers
1660 NM-528
Rio Rancho, NM 87124
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CLOSED
CLOSED
Payment Methods:
Cash Only
ATM Available On Site
Dispensaries Nearby
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ABOUT THIS DISPENSARY
Urban Wellness, located at 1660 NM-528 in Rio Rancho, is open to serve the cannabis community.
Medical: Yes
Recreational: Yes
Delivery: No
Before this dispensary could open, it was licensed by the state.
Product types and availability can vary from store menu to store menu, depending on demand. If Urban Wellness in Rio Rancho does not have what you are looking for, there is no legal obligation to stick to a single brand. Your medical marijuana card, if needed, is universally accepted at any dispensary in Rio Rancho.
Purchasing Marijuana Products at Urban Wellness
Preparation Helps: See what’s available ahead of time. If Urban Wellness in Rio Rancho online menu is available on our site, this is the best way to see the different product options before visiting the dispensary. If enabled, after finding the right products you desire, reserve your order on our e-commerce platform.
Low tetrahydrocannabinol (THC) cannabis with higher CBD products are generally available to patients as well who prefer the non-euphoric effect.
Contact the dispensary if you encounter product-related issues or problems. Urban Wellness has a policy & procedure for this.
Please enjoy the menu products from this dispensary responsibly!
To stay up to date, sign up to our newsletter below to receive our MMJ Updates as well as discounts & specials as they arrive.
What People Are Saying
Josh L.
1726242300
Bailey is knowledgeable, helpful,friendly, polite and was comfortable,competent and confident while handling check in and tending to customers at a POS station.
Joyce C.
1725992143
I love Urban wellness my budtender was great. But I didn't get as high as content as I wanted, but I'm very happy with my choice of Brandywine bandit it's great love shopping with you guys see you soon.
Lynn B.
1725577876
Very neat and clean. I worked with Bailey, she is extremely knowledgeable, she listened to me carefully and knew exactly what to show me. In my day, I was in upper retail management, had I met Bailey then, I would have recruited her out of your establishment on the spot!!! Thank you Bailey!
Jacqueline R.
1725480787
My transactions with Marcus R are always smooth and an enjoyable experience. He’s attentive and knowledgeable on the product and always helps me find something I will like. He’s my favorite budtender at this location
Jon R.
1724788323
Marcus is always great and offers my discounts that forget about. He knowledgeable and gives the best approach as I uncover the best way to manage my meds.
Alfred R.
1723839505
The service here is the best customer experience you can ask for. They are always so helpful and welcoming and you can’t beat their prices. Thank you Team Urban Wellness, you are all the best!!!
Jennifer M.
1717255828
Love how all the employees treats each customer. All of them have smiles, welcomes me in and very helpful of there products. No matter how many crazy questions you have they answer all. They have the BEST PRODUCTS BY FAR, RIO RANCHO is the one I go-to
Michael A
1717047189
I am a medical patient & come to this location probably every other day if not daily loved it when Meghan worked always nice up to-date with knowledge great customer service skills, the lady who’s the manager is always nice never any issues. Young girl always works register close to doors super nice and knowledgeable. Big guy super nice very helpful. Chubby guy with backwards hat very smart super cool…. Until recent comings with the new hires one in particular long beard guy with glasses and hat always long gross nails seems to have issues checking in scanning medical card, this issue only happens with him and never any other employees nor at paradise or paseo locations. I asked for other people to help me several times as it causes unnecessary anxiety & stress always fine until today.. As today I go in typical day I present my medical card and “he can’t see it” so I proceed to present it closer under the glass and rudly tells me I still can’t read it so he grabs my phone from me and then throws my id and phone back on the counter. As I told him again we want someone else to help us I even signed to the other guy in the back that we would like him to help us instead. But he doesn’t listen and still calls us back I told him we will gladly wait for other service from the other employee and we had to walk back out into the lobby and wait. As we get called back for the 2nd time right away the guy behind the counter proceeds to says we need to be nice to him I stated we have been nice we clearly asked for someone else to help us and then he said he doesn’t want to help us and we said we will gladly take our money elsewhere. Which we went to another location and had my medical card scanned and I’d checked not being harrassed because the employee doesn’t understand how to use a scanner. Not once did I get asked what happened what the issue was or why I was requesting help from another employee. Working in customer service and working at a dispensary myself I have never encountered this type of customer service or unprofessional behavior I was told to go head have fun making a report to the manager and I’ll be wasting my time.. this is the type of customer service you train your employees to give? I would like to please speak with general manager so we can discuss this problem being a medical patient and a returning customer I shouldn’t be treated this way nor should any customer. Should be a welcoming environment for patients & customers not just another sale to someone.
John R. A.
1716152553
Urban Wellness-Rio Rancho are the most down to earth & helpful staff of any establishment I've ever been too. As a newbie, they're made me fell very comfortable coming into the shop and mo matter how busy they get they always attend me and every customer with a smile.If anyone gets their medical card and is looking for a calm, friendly and knowledgeable staff I highly recommend Urban Wellness-Rio Rancho.Their own UW products are top notch and prices are super reasonable with some much cheaper than other stores. Their online store is easy to use and their very quick to get your order ready.Had one issue on a leaking cart that was Not a Urban Wellness product and their manager and front staff lady swapped it out without a problem. After that, they earned by patronage exclusively.John A
A
1716000049
Marcas R does great with customer service he is very knowledgeable as well he made my visit very easy and fast. He help me save money on my medication and that’s awesome this location is always helpful
angelo O.
1709927710
Paid over 100 for 2 frozin carts 1 taste burnt n the other discolored took em back 2 guys at the front n the girl said they can't do anything waste of money an joke of a company Oasis dispensary is way better homie said because it's "rosin" its ok to be discolored that's a sign of expired an the dates are from 2021 how is it legal to still sell them management needs new workers
