Welcoming and informative shopping experience. Nice sale items and friendly educated staff. Alex was especially helpful, friendly and easy to relate to. She made our shopping fun! Under her guidance were confident we purchased the right items for our needs.
Went yesterday for the first time and everyone there was so nice! I am used to going to Ascend in Fairview Heights and only brought my card. I didn't know this place was cash only, but they have atms there so it was no problem at all. Alex was so sweet and helped me out with using my coupon I received in the mail. I will definitely be back and appreciate the kindness. 🙂
Marc and Mark were very knowledgeable and helpful! I took a first-time user in, for severe pain relief, and they were very patient and answered all our questions. We weren't rushed at all. I will definitely go back to see them again! Highly recommend!!!!
First time visiting today and the store was very clean, well laid out and the staff was super friendly and helpful. Alex was so nice and inviting. Check it out!
I recently visited Cloud 9, and I had an outstanding experience thanks to Evan. He was incredibly informative and knowledgeable about the products, taking the time to understand my needs and guiding me to the perfect choices. Evan’s expertise and helpfulness made my visit both educational and enjoyable. Highly recommend asking for Evan if you’re looking for top-notch customer service and personalized recommendations!
This place is always a five star visit! I realize it can be less expensive to cross the bridge however, not only do they have friendly knowledgeable bud tenders who are very serious about providing top notch service, they also have fantastic product as well. They are very fast as well ! In and out with product within 5 min
Great experience. Very clean, the staff is knowledgeable and friendly, service is pretty quick. I like that you can order on their computers. Virtual meets in-store. Mellow ambiance
Always friendly and welcoming, helpful and not just pushing products on you. Today I interacted with two employees, both named Alex, that were phenomenal at their jobs and it was a very pleasant experience.
Always a pleasurable experience. Quick, knowledgeable staff and they are always happy to help. The exterior and interior of the is very clean and professional looking. I would highly recommend this to anyone
Moved from a city where dispensaries were everywhere. Having one right up the street again is so nice. I’ve not had a bad experience there, there are no long waits, and you can order/pay ahead.Abigail, Jeramy, Mark, those are just a few of the great staff members working there. Don’t be afraid to ask questions if you’re not sure what you want. Everyone is super helpful. Thanks for making it easy friends.
Just lost a good customer here. I’ll go elsewhere now. Came in 15 minutes before close after a long day of work and I’m told I can’t place an order since I don’t already have one. I literally knew what I wanted. Would have been in and out.
First time at Cloud 9, absolutely love it. The people were so friendly and helpful, they directed me where I needed to go and got me in and out quickly! Will definitely be coming back soon thank you!! I was helped by Alex today and they did an awesome job!
Mark was very helpful. After explaining my problem with getting sleep he pointed me in the right direction! Great bud! Great prices! What else can I say!? Go to Cloud 9! You won't be disappointed!
Everyone at Cloud 9 is wonderful. Tania was so helpful and friendly taking care of my order. It is always a positive experience here!
Mark was informative to my questions - very helpful. He was also relaxed and casual which put me at ease. He knows his products extremely well. Excellent experience.
I've been coming for a while, but I've never gotten around to leaving a review. I am now, and Samantha's the reason why. Aside from being friendly and a pleasure to deal with, she answered questions that I had (even one I didn't realize I had). Top shelf weed. Top shelf experience
I was impressed just walking into this clean, bright, modern dispensary. Product was well displayed and invited curiosity. Jane Z was amazing— helpful, nonjudgmental and very knowledgeable. She answered all my questions and contributed points I hadn’t thought to ask. She encouraged me to return with feedback so she could help me with future selections, and it was clear that she meant it. I definitely will return.
Love this place, every time I go in there they make me feel like part of the family/crew!! Very knowledgeable as well, and honest if they don't know an answer. Would very highly recommend!!
I have never had a bad experience here, staff is kind and informative! The flow of getting in and getting your product whether online order or in store is great, highly recommended!And NO IM NOT PAID TO SAY THIS! K thx
Was very welcoming and Angela was very kind and energetic. I believe when people are more energetic makes the atmosphere more lively. I always love coming here will continue to shop through you guys
Great location and prices, the staff is fantastic. No hassle or wait time. I highly recommend Cloud9. Also, they have great deals, so always check before ordering.Edit/Update- Iain K. is fantastic and more than helpful.
Great place! Very friendly and helpful staff. And every now and then, they have some amazing deals going on, along with a huge selection of awesome products.
I love coming here. Many of us call it the apples store of cannabis. They are super positive and friendly, even security! Evan the manger is great and informative. Alex, she was super friendly. Check them out!
I Love Cloud Nine. The Employees are exceptional and are always helpful and knowledgeable about marijuana. When I visited the employees were the kindest people I met all day. Cloud Nine seems to have the best weed than other dispensaries, the quality and freshness seems better when comparing the same strain and brand from other dispensaries. Maybe the growers treat this dispensary better. I recommend Cloud Nine!
I had a great experience with Cloud 9. The customer service was outstanding. The employees seemed very knowledgeable about their products. They went above and beyond to help me find the perfect product.
I had a great time and the staff was super helpful and very knowledgeable. I can’t wait to go back and there are great deals. Big thanks to Kelly and Jane
I love coming here for my products! It’s always quick and simple. The lines move fast and I am never waiting more than 5 minutes. The staff are kind and very knowledgeable about the products they sell. I will definitely continue to come back to this location!
Love stopping by here for any product. Quick, simple, easy, and the always friendly staff. Will definitely be back. Only complaint is they put full names on the receipts. Would enjoy having the staff’s preferred chosen name for easier remembrance.
Great staff. Mark really helped me get a great deal. Store is awesome, clean, bright. Great displays and very educational. Been to all the other dispensaries. Best by far. Best prices. Best thing, I'm 15 minutes away 😉