Cody and Michelle both took great care of me on my first visit to kush 21! The quality is on point and the vibe is right. Definitely recommend!
The last time I went in there there was a young woman she's fatter with like reddish shoulder-length hair she's shorter and I was trying to put in my order she kept being rude she kept interrupting me I had to repeat myself three times she keeps recommending flour and I don't want flour she keeps flirting with me and I don't want her either I just want my prescription as a medical patient they DO nOT OFFER medical and she's standing in the way and she's ruining a perfectly fine establishment fire that young girl who acts immature who doesn't know the menu who won't learn and who is completely out of order she has treated me very disrespectfully after I had to ask three times she was completely rude and made a big stink out of everything wasting everyone's time I have been going there for over a year and now I'm going to go to Springfield instead to get what I need just to avoid this person who has ruined a perfectly fine establishment or rather a previously fineestablishment now it's garbage GO TO Springfield instead to maribis or ascend it's cheaper and better and they treat you appropriately. Respect to non-haters everywhere love ya
Was a very odd experience. It seems like the recreational marijuana rules in this state have essentially turned Budtenders more customer service counter at a big box store than Cannabis experts. Very little in terms of recommendations, no smell when you walk in, no smelling the flowers, everything must be purchased online, and prices were the highest I've ever seen outta all the states I've been to. I'm happy that Illinois is legal but I hope it's not done It seems like there are way too many regulations to make it a good experience from start to finish. Perhaps I'm being ethnocentric but the vibes were off here.
They have great deals and the staff is extremely nice and professional. Great place get my products from this location any time I need anything.
I've shopped there many times since they opened. The employees are always friendly and knowledgeable! They have good deals pretty much all the time!
🚩they give discounts for reviews🚩 *editedGreedy out of state company with the worst point of sale I've ever seen. Big screen didn't work so the girl handed me a tablet that also wouldn't work right. It's profit over quality, experience and training. The drive to Springfield is worth it if you have medical. Would give zero stars if I could. Rather scrape my bowl than buy from here again.
not much variety to choose from, prices are higher than most dispensaries especially on vapes. Like $40 - $60 for a half gram is straight robbery. Def recommend checking out Sfield dispos instead
Everyone’s always friendly. Love the happy hour prices and the events they have. I’ve been to a lot of dispensaries and this one is by far the best.
Everytime I go to Kush 21, the staff is there to greet me with a friendly welcome. When I have questions they are eager to answer my questions and assist me in any way possible. I love coming here because I enjoy the products and their knowledge of the products as well. I never go home disappointed.
This is by far, the best small town shop. It looks great, you couldn't ask for better staff. And the Loyalty Program is really hard to beat
I was there last week lost my phone I drove home looked in car and around my house for 2 days then called kush 21 up they asked me to describe back of phone and I did and I live 30 minutes away been there 4 times now and absolutely loved everything I got the vapor the blue dream bud and 2 packs of pre rolls yum-yum thank you to u all
The products are good, the staff is always friendly I ordered wax and they gave me flower and I had driven 30 minutes to get there but everyone is super nice I wish they would suggest products more the budtender I got couldn't answer any of my questions about products they may have been new tho 1
Great place with very friendly employees and everyone is so helpful!! I plan on using up my rewards at the dispensary in Springfield and doing business with your store and staff!! Great prices and great selection!! Very relaxing atmosphere and service with a smile !! I Definitely recommend this dispensary!!
Today was my first visit and the service was fantastic; especially Noah and Jayden. The product however was dried out garbage! Complete waste of money. When I got home and opened the flower, it was so dry that it crumbled into dust and had a horrible taste. I hate to throw away more than $100 worth of product, but the stuff is disgusting. If you're going to buy something, try a smaller quantity first to see what it's like.
What a great place! I moved here from Indiana, and so this was my first experience at a dispensary. The staff were super nice, knowledgeable, and put me at my ease. The shop was clean and well lit. I wasn't sure what to order, so I took their advice and got something really good. Got a little sticker shock, but that was from the taxes. Deb W. helped me this last time, and she was great. I'll definitely be going back!
Nice clean location. Good product at good prices. Haven't been disappointed yet. Glad to have a place like this around.
The selection is really good. The staff of very knowledgeable. If you don't know what to get they can help you figure it out. I highly recommend it.
Well I put my order in at 845. drove to the store arriving at 850 to be turned away in parking lot. I ordered online I got a text saying was ready.I wasted time and gas to drive there to not even get what I ordered. The guy said they closed at 845 but the hours ont the website said open till 9. Probably won't be wasting my time coming back.
This is my favorite place to go for obvious reasons. Everyone is so nice and fast that it's usually a breeze to get what I need. Tabitha has been my budtender alot and she always has a smile and something nice to say. If I could give 6 stars I would.
Kush21 has a huge selection of everything you're looking for, albeit in person.5 stars for the extremely friendly staff, nice clean location, and great selection, but trying to navigate their website and not finding products that they said they have in store can be a pain. (Ended up still having it in stock at the store, website just being weird)Highly recommend checking this place out though!
Kush21 is great to have in our community! Everyone is so happy to help you with anything or questions you may have. They have a couple employees that just makes it a wonderful experience and has made my experience so much more enjoyable!
So glad to have them in town! First rate customer service, paid attention to my issues and resolved any. Advised on good and new products. Very professional. And the prices are finally competitive and getting even better!
Great customer service!!! Accidentally received the wrong product. Both started with same letters and same brand name. It happens. Came back the next morning and they gave me the correct product with no problems whatsoever. Great people.
Super friendly staff and great environment. I’ve loved everything I’ve tried from here. The budtender I had today was very informative, helpful, and so pleasant. Her name was Gaby. Thanks for the heads up on this promo girl!
Staff is very friendly and welcoming and reasons for taking a way a star isn't really anything specific employees can do anything about such as descriptions often being very wrong and I'd love to have that job as I have tried so much to know a lot about. Also some contradicting things on websites.... never seeming to find certain things on website such as tincture and no employee has been able to find either. Quality of product so far good 👍