DONT BUY DISPOSABLE PRODUCTS HERE!! IF IT IS BROKEN OR NOT WORKING, YOU WILL NOT RECIVE A REFUND, NOT AN EXCHANGE-NOTHING! I purchased a pen yesterday and when I opened it, nothing came out. Came back to ask for either an exchange or credit or something. But no. Their "policy " is to walk the customer out of the building away from cameras; they told me that I'd have to make a video (?) and send it to the manufacturer. The manufacturer "might" take care of giving me a new product even tho i purchased the pen from Grasshopper (?!?!?) And when I showed that the pen wasn't working properly compared to my old pen; I was told: well something is coming out of the new pen therfore it works, therfore we can't give you an exchange or credit. And she said was conducting this entire interaction OUTSIDE THE STORE ON THE SIDEWALK. What kind of business conducts business on the sidewalk!? SO to recap, I paid $90 for a disposable pen, that CLEARLY did not work, they have my $$$ and I'm just S.O.L with no product and no refund/credit!! NEVER SHOP HERE EVERYONE!! THESE PEOPLE ARE THEIVES!!!
Excellent customer service something you just don’t see nowadays. They have a great selection, they take their time with you, and they make you feel like you’re part of their family! I highly recommend and of all the dispensaries, grasshopper club is the best!
Edit 7/8/24A great selection, staff, and pricing and quality on the higher end, but very competitive. If you sort the menu by price and thc %, in just the right way, there's always a great unique selection on both the high and low side, budget friendly!Have been 3 or 4 times since my last review, and the store has revamped their membership, Cloud Club, and it's easily above and beyond most all dispensary loyalty programs.At 1501 spend you get 1.25 points per dollar, at 2501+, you get 1.5 dollars back.I have yet to see such a generous loyalty program. A regular head like me is easily going to max that out in a few months!I have been to one of their Cloud Club events, and it was Top Tier, high-end restaurant catering, lots of freebies from the Club! Cool swag(that you actually use!)
Great vibes, great customer service! I recommend this shop to any person coming to Chicago.
Had an incorrect price online and was not willing to offer the price! Also no tap pay for debit card. And never any promos. Save money and time and go elsewhere. Also doesn’t take change.
Everyone is so amazing! I quit going to my other dispensary even though Grasshopper is a little more expensive. It's totally worth it! They have amazing selection, very knowledgeable staff, great specials, and a loyalty program that is really worth it! Stop in and say high!
Love this place! Harley was SO helpful getting me exactly what fit my needs and budget. 10/10 experience will be coming back for sure!!
Great front of house!! Great representative inventory of the little guys.Fingers crossed Galaxy gets dialed in. Motor breath lol wasn't tasty in 1g pre-roll format.
Super helpful staff, good products. They were able to answer my questions about which flower, the difference in vapes, cash only but wasn't an issue with it at all. Would definitely recommend and return again
Exquisite service. Dank flower. #1 stop to shop for your 420 needs & friendly. Banana daddy & coffee creamer mix well together like the quality & service of this place. Best bang for your buck. I HIGHly recommend ⭐️⭐️⭐️⭐️⭐️💨🌳🦗
Had a great experience in your store today!!! Dan, was awesome, he had a lot of knowledge about all the products and would definitely, recommend him and the dispensary to others... Thank you,
Everyone was very helpful and kind! Great experience and good selections! 12/10
Edit 11/22/23I understand that you can't stack/combine discounts. That's not the issue here.Grasshopper Club recently sent out marketing coupons to the residents of the neighborhood, but when I tried to use one, I was told that I couldn't.I was told that there was already a discount going on storewide, for 20% off, and that my coupon could not be honored, I was not given a reason as to why.The coupon was for "50% off one item," a much greater discount, which is the only reason I came to shop today, as I needed the extra 30% off.No management came over to address the situation, and the two people behind the counter offered no explanation other than repeating that they couldn't accept the coupon because of the storewide discount, so I left without making a purchase.
So happy to have a place nearby. Great, friendly service, and good products.
Loved this place! Everyone was incredibly friendly and knowledgeable! From security screening to check out, it was a smooth and comfortable experience! Definitely recommend
I had a very good experience here.The staff were nice, knowledgeable and patient.I enjoyed using their recommended products, and would go back if in Chicago again!
The customer service here man was top notch!! Nae who was manning the kiosk and Jordan were awesome. Nae gave me plenty of space while also checking up and letting me know all the offerings. I am visiting from out of town and Jordan was a great welcome who even dropped some recommendations on food. Only thing that kept it 5 stars was they said they had no disposables with battery only disposables without battery?? And then there was some people working on their devices hanging out at the counters but they weren’t checking anyone out so they sent me down the line. Should probably move numbers crunching or self work to a office or somewhere instead of having a hangout section of employees. Really loved this selection and service! Will be back but got to find a disposable somewhere else first 🙁
The place is awesome and they have great product. I do kinda feel overwhelmed at how many people they have staffed. I walk in and like 20 eyes just on me. 😂 The staff is excellent though and are a great help.
Perfect location for those looking for a dispensary downtown or near the lake. It’s minutes from the Roosevelt L station and also not far from the museum campus metra stop too. They are also vegan friendly! I was so happy to find vegan gummies here.Jason the GM was really nice and helpful, and all the budtenders make great suggestions. The history of the owners/family is really inspiring, I’m glad they opened a second location and in such a perfect spot.