Right through the door I loved thus place. The security guard was respectful. The staff handled my order in a polite and timely manner. Any information I asked for was answered at the ready. Impressed. I enjoyed this experience. Great product too, didn't feel the need to point out the obvious. Enjoy!
Best Dispo in town. Shout out to Angela she was very helpful and informative. Beautiful aesthetic, makes you feel good walking in. 5 stars would give more if I could. Def my new spot
I love this place. The nicest people, clean store, good vibe, good products, good sales. The only lingering issue is the lines. Online ordering is supposed to be a benefit, but the shoppers move twice as quickly. I was there one day when the lines of online and shoppers were messed up and ended up waiting 1.5 hours for an online order while shoppers walked in and out on minutes. I love this place so much, but I’ll probably discontinue ordering online. It won’t stop me from shopping here (unless it gets worse). It’s a great store. It’s just a line issue. This review is for store feedback purposes. I would still encourage others to shop here because it’s typically a really great experience. The gentlemen I interacted with today at the front desk and cashier were STELLAR.
This location used to be my favorite in the area but within the last month or so each visit has become more and more bleak and frustrating.The first thing I want to address about this location is the lack of any sort of organization. You can almost sense the chaos from down the street. They’ve got lines down the sidewalk of people waiting just to get inside. Even on days without major sales. The staff can never seem to find product with any sort of ease. Half the time it just seems like they’re just chatting with the back room staff through the drawers instead of looking for product.Second on my list of disappointments, online ordering. It’s my knowledge that online orders are typically placed to allow customers who have already decided on their purchases to be able to have a faster experience. At least that’s how it works at my place of employment. Two months prior to this review that’s exactly how it worked. I would place my online order, check in and wait in the online orders side of things and I was in and out, hassle free. The last three visits I’ve had, they’ve just fully done away with any sort of organization with customers. We’re all thrown into one big line and forced to wait behind other customers who don’t even know what they are there to purchase. I’m not trying to sound like a Karen here, but this seems rather inconvenient for all parties involved. Why even waste my time placing an online order when I’m still going to be thrown into a line with everyone else who doesn’t have an order in. I used to be able to spend 10 minutes max here and now it’s become more of a 45-60 minute affair. I could’ve driven somewhere else out of town and had a faster experience.Last thing and honestly the least of my concerns, but still feel is a valid concern. Why do some “budtenders” or whatever y’all describe the position of POS in the store talk down to customers like they are morons? Look I understand customers are irritating. I work retail myself, and yet with as much displeasure customers bring me, I never treat them poorly for asking a question. If I want to know how many points I have on my account, don’t tell me to look on the app. I’m fully aware I can check my balance on the app. It’s very clearly advertised through the store. But sometimes I forget to check. You have all my information on the screen. Just answer the question.But what do I know, I’m just a customer.
It took an hour to get through the line to get to my product. And then the selection wasn't that great. I travel all over the US, and in Illinois, this was the less efficient by far. Nice store though.