Visiting from Jersey, stopped in twice and had a great experience both times. Their inventory manager Alex is the man, made sure to make me feel welcome to Dogtown. My new go to anytime I'm out on the West Coast!
I normally would never write something like this, but I think consumers deserve to understand what’s actually happening in the California cannabis industry.My company a small, independent cultivator supplied this shop with product months ago. The order was delivered and received. Despite that, we have still not been paid for the inventory they kept. We’ve called, emailed, followed up professionally, and even been told management was hiding by the budtender who answered the phone. At this point, it’s clear the issue isn’t confusion, it’s avoidance.The reason I’m sharing this isn’t to vent. It’s to explain how situations like this impact the products you love. Small farms in California don’t have investors or corporate backing. Every harvest costs tens of thousands of dollars to produce, and we operate on extremely thin margins. When a retailer refuses to pay after receiving product, that loss doesn’t just hurt us it directly affects the quality and availability of flower on shelves statewide.People often ask why the good farms disappear, why certain strains vanish, or why the industry feels like it’s collapsing. This is a big part of it. When stores don’t pay the very growers who create the product, everyone loses: the farmers, the employees, and ultimately the customers who want clean, craft flower grown with intention.We believe in transparency, fair business, and supporting the California heritage that built this industry. I wish this shop operated with the same integrity.I hope that by sharing this, consumers understand the realities behind the scenes and maybe choose to support retailers who treat small farms with respect and pay their bills on time. That simple act keeps the whole ecosystem alive.
I came in with a friend a week ago. Very rude heavy guy at pickup. Didn't come out to help customers for at least 5 minutes while I was waiting and there was about 3 people ahead of me. He skipped many of us waiting and went straight to the young attractive woman who came in after I did and she only waited about 2 minutes. I saw him get in an argument with a guy who complained and gaslighted him and told him to calm down for making a valid point. You never tell customers to calm down especially when the person is calm. That's customer service 101, coming from a business owner. Is this sign of poor management or was he just having a bad day?
Very bad service! The staff are rude and unprofessional. I do not recommend this store to anyone — their products and customer service are terrible. Avoid this place!
The selection's there... but the budtending is done by rando hypebeasts they snatched off the boardwalk. Zero knowledge of products, prices, deals, strains...It gets two stars instead of one because if you have the time and knowledge to sift through it yourself, they have a glut of inventory. Other places have inventory too tho, so go to other places.If you're still desperate enough to go, dress sexy cuz they don't have a number system. They say they'll call you up by name but they call names in order of which of our drivers license photos they find most attractive. They scan the room and say the name of the hot picture once they match it with the hot customer. Saw both the male and female budtenders choose their next customer in this way.An unenthused hypebeast finally had to call my name cuz I was the only remaining name. Instead he spent his time with me, flirting with the coworker behind him, ignoring my questions for the most part. I walked out of there with crappy Schwag in the end, on his recommendation.And yes, your state ID or drivers license is visible to every customer on every one of their dozen or so iPad cash registers that face customers so everyone can take a pic of random people's IDs. And you can also watch for yourself as looks are prioritized over arrival time.I went to this ERBA because I LOVE going to their other location on Pico and stupidly assumed all ERBA locations are created equal. They're not. Avoid the Venice ERBA location if you love weed.
I’ve been a regular at the Pico location for quite some time because it was close and convenient, affordable, and offered a decent variety. Unfortunately, standards have declined in recent months, making the experience increasingly frustrating. Deliveries are now handled through the Venice location without any prior notice. The delivery system is inefficient: there’s no ETA, and you’re expected to be home all day with little to no heads-up before arrival.My recent experience was especially disappointing. I placed a delivery order last night, never received it, and despite reaching out multiple times by phone and email, I received no response. Calls mostly go unanswered, and even when I got through, I was put on hold for 20 minutes before I had to hang up. Customer service, aside from Chris at the Pico location, tends to be inconsistent and unfriendly.At this point, even the lower prices don’t make up for the lack of reliability and convenience. I highly recommend trying another dispensary for better service, selection, and dependable pickup or delivery options.UPDATE: This morning I finally reached someone who informed me of a new $30 delivery minimum implemented just yesterday. My order was $25. I place delivery orders every other day—sometimes over $30, sometimes less—and have been a loyal customer for over a year. The frustrating part is that I was left waiting all night without any notification that my order wouldn’t be fulfilled. They could have canceled it, emailed, called, or texted me, but none of that happened. This was far from my first issue with Erba, and there is never accountability or responsibility taken. When I called back this morning, the response was indifferent and unhelpful (until I reached Chris, the one staffer who I’ve always found helpful) which was the last straw for me. I remained calm and polite throughout, and after speaking with many others, it’s obvious I’m not the only one who will never be returning to this chain.I just walked out of Harvest, and had a delightful experience.
This has been a great place to shop for medicinal purposes, and I was a valued customer because of the courtesy and respect given by the staff, UNTIL YESTERDAY. There's a intense amount of racial profiling with the morning crew and the disrespectful way of communicating with me as a valued customer has left me speechless. I was not treated fairly from the time I walked in the door, I was singled out by a group of employees who were Hispanics and treated very carelessly as a black woman with great integrity. The manager Rose and the entire staff refused me service and asked me to leave. They literally humiliated me because I told them that they can speak with a friend who was listening over the phone to the rudeness, in Spanish and maybe they could understand and communicate with her better since she also was Hispanic and she was the real reason of why I was at that specific location to purchase a specific pre roll for her anxiety. They got offended by my statement and said that I was being racist...Im a black woman with very dark skin, so trust and believe, I know what it feels like, using reverse psychology on a situation that is already established as racism from the time I walked in and was rudely greeted by the budtender who was harsh, and unwelcoming, chastising me for stopping at the counter to sanitize my hands before checking in.....I guess silence is what they expected from me., the manager Rose, was no help at all, in fact she amplified the dispute instead of properly resolving it....I don't have to be silenced when I am mistreated by anyone, especially where I have spent hundreds of dollars as a proud customer...this was a nightmare. I never would have expected this behavior at this place. I forgive them, God bless them and I will be mindful to never shop for anyone or myself at this convenient place near my residence again...they have poor communication and customer service, so sad...AND I pray that they go back to the way they are known to be by being courteous, patient, and valuing everyone who comes to support them regardless of their ethnicity or religious beliefs in Jesus Christ mighty and powerful name 🙏 AMEN ‼️
Horrible Customer service, Pulling a ticket and waiting in the queue while 3-4 workers sit around doing nothing every time making you wait up to 10-15 minutes before being helped makes you feel like this is a money laundering scheme. Upon receiving old and faulty product yesterday on my live rosin RAW Garden purchase I've been met with absolutely zero help and rude customer service. Crazy how you can sell expensive faulty products and just blatantly tell your customers off. Don't waste your time.
Great selection, but was there almost an hour with waiting to check in then to helped by a bud tender. Why would you only have 2 people working on a busy Sunday? Why were multiple people coming out of the backTo make to go packages and no one jumped in to help? Needs better management. Waisted some beautiful sunshine waiting in this place.
MOST HORRIBLE CUSTOMER SERVICE! She kicked me out for asking how long would the wait be and told me you don’t have to be here. And she called security and said she was the owner and to get out of the store. She clearly was not the owner. She said she was the owner and that that was her shop. Disgusting behavior. The security guard told me she just got hired and is not the owner lol. WILL NEVER COME BACK!!!
This was my final visit for dispensaries and my favorite of the ones I tried. They have an extensive selection of edibles and I wish I had more time to check out their flower selection. The store is large and clean. They will be at the top of my list next time I’m back in the area
ERBA I LOVE YOU BUT YALL NEED ACThis is my go to dispensary, they always have the best deals and selection. The budtenders are really nice and helpful as well. Ayesha helped me out today and she was so helpful and was so knowledgeable on the products! She really helped me choose the perfect product for me and was very nice. I also get delivery here a lot and Devin is always super friendly and fast as well!
Was checked out by Jon who was extremely patient, kind, knowledgeable and answered all my questions! Clean and well organized store, will definitely shop here again 🙂
Q was very helpful and knowledgeable with the products he showed me. Great customer service from Q. If I go back I want to be helped by him again.
They have seriously gone downhill. The in store prices cost more than online. When I asked about it he said it’s because of the tax, I told him online price included tax and he basically said that’s just the way it is. They won’t price match their OWN ERBA VENICE WEBSITE, you can’t use your points (not even a birthday discount) if they have a full store sale going on (even if the sale is less than 20% off.) The budtenders are rude (especially that black haired 2010s emo chick) and management is a joke. Don’t bother going during happy hour if they have a promotion since they won’t uphold the discount. My website total was 40, I brought 40 they tried to charge me more. When we complained management thought they were doing us a favor by giving three products for $32 when I originally had 4 for 40. $2 isn’t a huge deal but if they do this to everyone the profit they make adds up quickly. Done with this location.
Our Pomeranian loves visiting and the customer service is ridiculous. We have our favorite Doctors🤣🤣. Awesome experience and great environment.
This place has very good selection. Happy hour is best and different deals every daily depending on the day of the week. The best part about the shop is it’s like Cheers! Sometimes you wanna go where everybody knows your name and they’re always glad you came. That’s what I like in a ‘bud tender’. 😂 but these people actually turned me on to some great advantages in Ca law for patients. 5 star organization.
My local neighborhood dispensary very above and beyond service professional help would highly recommend to always stop by if you’re around the area. They do offer three times a day happy hour, so please check in the times my favorite sells agent John will be able to help you out with anything you need. Five stars.
Nice spot!!!!!! low key 🔑 they have fire 🔥 😳 😩 top Shelf buds .... many different favorites of flower. & Edibles and concentrate definitely be back. Thank you for the gr8 experience. & if you ever in venice stop by and show them some love.