Zips Cannabis Dispensary in Seattle, WA
Jenn M.
1765667953
included are pictures of a door that is never supposed to be left open. it literally says on the door to keep the door closed. this shows how careless they are about their job.the staff are extremely disrespectful. they do not care about customer service. mostly every single time that I come here, I walk in and rather than taking care of the customers that are standing in line, they are sitting around talking and laughing with each other. they will literally finish their conversation with their coworker, laughing and talking about personal matters That have nothing to do with what they are supposed to be doing in their job.This is an email that I sent to them In regards to a terrible experience that I had earlier today:I visited your Sodo location today and purchased two disposable vapes. I get home and open one of them and it does not work at all. I called the store to explain to them about my issue. The person who answered the phone was extremely disrespectful. i believe his name was Terell or Terez he is a light skinned black man with long dreads. I would appreciate a phone call from the stores Top manager. (not just a manager on duty for the day) I would like to speak to one of the higher ups about how rude and disrespectful your staff was to me on the phone. I just wanted to simply explain my issue about the defective product and how inconvenient it is to have to drive all the way back to the store. I am a widow with two kids. my husband was murdered. i don’t have much money but i chose to spend it at your establishment to buy me a disposable. i chose to drive 30 minutes to your store to do business with your company. and i don’t even get two words in before this staff member interrupted me and told me he was busy and did not have time to listen to my problems. I have been a loyal customer for years I don’t go to any other dispensaries, except for this one. I cannot believe someone would be so rude to treat a customer that way. Terrell or Terez whatever his name is should never be allowed to answer the phone. Every single time I come in there I see your staff members laughing talking to each other, ignoring the people who are standing in line so that they can sit there and talk to each other! They are so unprofessional, disrespectful and inconsiderate of people’s time. this is not a proper way to do business. i am extremely hurt and disappointed.EDITED TO ADD THAT THE ONLT BUDTENDERS THAT HAVE BEEN NICE TO ME ARE JEFF AND LEILANI AND ONE OTHER GIRL I FORGOT HER NAME BUT SHE WAS SUPER NICE. i wish so badly i could remember her name.
GoogleUser85
1764122725
Went in last week after a long work day. The attendant and I put together my order and after ringing me up, she brazenly tried to steal part of my order from me by hiding it under her palm, against the countertop when handing me my order. I immediately called her on it and she handed me the part of my order she tried to hide, grinning at me as if to say something without saying it. I was half a second from taking back my tip, but I left it in case tips are shared amongst the staff from that day. Perhaps I should've gone to the manager instead. Perhaps I still will.I've never had this sort of experience at Zips before. Normally it's a very pleasant and warm part of my day. Perhaps she's young and ignorant, or believed me a fool. Who knows. Regardless of her reasoning, it's utterly unacceptable to try and palm part of a customers order. You work here for christ's sake, just use your employee discount and get your own. It's not like you weren't already stoned out of your mind during your shift anyways, what's the point in trying to steal a 2 pack of joints from me???
Alexis P.
1762226401
Good deals do not make up for poor staffing and inaccurate stock. Stopped in for my first time today, mobile ordered 45 minutes in advance. First red flag no second line for online orders. Not a deal breaker but definitely defeats the purpose of online orders. We waited in line for 15 minutes to be served. Let them know I had an online order. Order not ready, second red flag. Got to watch the budtender wander around behind the counter for 15 minutes and ask three separate people for directions to locate my order. Comes back to the counter we only have half of your order. Asked if she had similar product and she recommends me a hybrid to replace my indica and then when I ask to look at specifics she wanders off again lost as can be. I left empty handed to return to my go to, dockside.
Ji S (.
1762217987
Realizing I really like the shop, do not enjoy the other customers. Please bring back line spacing and an individual system for the registers. There’s no reason someone who smells weird should be lifting their arm over my head to point something out. Maybe a digital menu or something idk. Anyways - prices are good and the budtenders are nice :)Dre is probably the best, do wish the other team members would stop… trying to have dance parties and focus on getting people out like him.
Jayson G.
1761595056
I was there about an hour ago and I overheard a manager letting one of the girls know that someone had a complaint. It was the girl with the glasses. I’ve been coming here for about a year and I often get this girl as a budtender. She is so knowledgeable about the products and knows how to guide me in the right direction for the kind of effect I need. If someone had a complaint about her, it’s definitely the reviewer who was most likely difficult. I’ve never had a problem with her.Also, Dre helped me today. Like always, he’s so chill and kind. Makes me feel like a homie instead of a customer. I love this place and everyone person that helped me has been amazing.
Alyssa B.
1758748061
I love this place and I always come here okay, though I am unhappy with my most recent experience. The lady had no customer service skills and though I was polite and nice she was not. I work in customer service and take pride on how I treat my customers I can’t even imagine being so blank faced and rude. Considering I was polite the whole time the least she could do is tell me to have a good day or say thank you after I told her have a good one.
Marcus
1726355097
So today I went to zips ; I spent $30. Crazy thing is when I gave them $100 bill they provided my change back in $5's . I said I don't want small bills so the lady went and brought "Cam ". Cam I guess is the manager , so he says " we only have $5 and & $1's which is B.S!!Very bad business to give a repeat customer small bills as change . Its likee coming and paying with coins. They lost my business with that bullshit
Elijah N.
1724483042
Excellent costumer service from Rueben. I was impressed by his extensive knowledge and ability to assess my needs and recommend the perfect products. Also happy to help me look through all the products I am curious about. He holds an innate presence of being your best friend with a very affable personality!
Travis S.
1721156823
Wanted to buy the brand REDBIRD, needed to pick up my half. Turns out they are charging 140 for it. When it's only 100 at all other zips locations. What other products are you overcharging?
Paul
1720654965
I had a terrible experience at this store.First off, all of the staff were incredibly rude and curt throughout the entire interaction.The music was so loud that it was impossible to hear without yelling.All the items were behind a counter and impossible to see. To make matters worse, there were no prices listed either on a screen or on the items themselves.You have to rely entirely on the budtender to know what they have and how much it is.I do not recommend this store!!!
Erin L.
1719638434
Ordered online and got to store before they'd had a chance to fill. Dre helped me and he was SO nice, helpful, and just relatable. Definitely going to look for Dre next time I'm in the shop.
Ray S.
1718673002
Zips never fails to deliver in terms of price and service; budtenders are friendly and helpful with recs, and anywhere from 30%-50% discounts on a decent range of products doesn't hurt. They also go above and beyond to ensure folks are happy with their experience. They've bent over backwards for me lately when it's come to some buggy vape batteries (and they really haven't needed to!), and I so appreciate them offering a discount as a genuine good gesture 🙂 Thanks for everything as always, y'all!
Jared W.
1718171028
Worst customer service out of all the dispensary's I’ve been going to. Never have online order ready. When you do online order and it’s not ready there have been plenty of times where the product I’ve ordered in the beginning of the day gets sold out due to online orders not being priority. Employees do not read online orders, attempts to sell the wrong product/brand all the time, never double checks. When wrong item is accidentally sold and brought in to return with receipt, management won’t resolve issue that was on their end. Would not recommend. Save your money and buy elsewhere!
TWENTY6IX L.
1717738068
I have visited Zips at least once a month over the past 2 years and I have always had a pleasurable experience. They have everything you might need from a cannabis retailer and I had no issue until this past weekend. In short, I found a discrepancy between what I purchased and what I received after going home. It was nearly midnight by the time I realized the issue.I called the next morning and sent an email to determine a solution. Within just 4 business hours, a manager at Zips, Cola, was able to remedy the issue and made up the difference from the previous evening.Upon visiting the store again that morning, I waited in line and asked for Cola when I got to the front. Just after introducing myself, she reached out and shook my hand while thanking me for coming back in. That might read as a small thing for some, but I’ve never shaken hands with anyone across the counter at a cannabis shop. Her professionalism was extremely appreciated and she almost single-handedly earned my business for the foreseeable future.
T M
1716850594
I come here all the time it's a great place the security to the bartenders they're all amazing on top of the amazing prices but I wanted to give a special shout-out to Anne she's amazing I worked her over a half had her running all over the place let me check out all different strains and she did nothing but keep a smile and that just made me smile even more for the rest of my day, if you get a chance go see anne. Shes so receptive.
aaron A.
1711472707
Parking is horrible. Some staff are friendly some are rude. Good prices. Horrible parking. Insanely busy sometimes. Online orders are never ready. THEY DO NOT PROPERLY STORE THEIR CONCENTRATES. Is it worth it to go there for the price if half the gram is leaked out?
Dulce L.
1707677202
This place is amazing, the vibe they have is litty, they have some of the best brands I've ever seen or tried, the music makes you wanna start dancing and everyone's attitude was happy and uplifting, we had great service so definitely recommend coming here, if your far it's worth the drive.!
2215 4th Ave S
Seattle, WA 98134
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Payment Methods:
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ATM Available On Site
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ABOUT THIS DISPENSARY
Zips Cannabis, located at 2215 4th Ave S in Seattle, is open to serve the cannabis community.
Medical: Yes
Recreational: Yes
Delivery: No
Before this dispensary could open, it was licensed by the state.
Product types and availability can vary from store menu to store menu, depending on demand. If Zips Cannabis in Seattle does not have what you are looking for, there is no legal obligation to stick to a single brand. Your medical marijuana card, if needed, is universally accepted at any dispensary in Seattle.
Purchasing Marijuana Products at Zips Cannabis
Preparation Helps: See what’s available ahead of time. If Zips Cannabis in Seattle online menu is available on our site, this is the best way to see the different product options before visiting the dispensary. If enabled, after finding the right products you desire, reserve your order on our e-commerce platform.
Low tetrahydrocannabinol (THC) cannabis with higher CBD products are generally available to patients as well who prefer the non-euphoric effect.
Contact the dispensary if you encounter product-related issues or problems. Zips Cannabis has a policy & procedure for this.
Please enjoy the menu products from this dispensary responsibly!
To stay up to date, sign up to our newsletter below to receive our MMJ Updates as well as discounts & specials as they arrive.
What People Are Saying
Jenn M.
1765667953
included are pictures of a door that is never supposed to be left open. it literally says on the door to keep the door closed. this shows how careless they are about their job.the staff are extremely disrespectful. they do not care about customer service. mostly every single time that I come here, I walk in and rather than taking care of the customers that are standing in line, they are sitting around talking and laughing with each other. they will literally finish their conversation with their coworker, laughing and talking about personal matters That have nothing to do with what they are supposed to be doing in their job.This is an email that I sent to them In regards to a terrible experience that I had earlier today:I visited your Sodo location today and purchased two disposable vapes. I get home and open one of them and it does not work at all. I called the store to explain to them about my issue. The person who answered the phone was extremely disrespectful. i believe his name was Terell or Terez he is a light skinned black man with long dreads. I would appreciate a phone call from the stores Top manager. (not just a manager on duty for the day) I would like to speak to one of the higher ups about how rude and disrespectful your staff was to me on the phone. I just wanted to simply explain my issue about the defective product and how inconvenient it is to have to drive all the way back to the store. I am a widow with two kids. my husband was murdered. i don’t have much money but i chose to spend it at your establishment to buy me a disposable. i chose to drive 30 minutes to your store to do business with your company. and i don’t even get two words in before this staff member interrupted me and told me he was busy and did not have time to listen to my problems. I have been a loyal customer for years I don’t go to any other dispensaries, except for this one. I cannot believe someone would be so rude to treat a customer that way. Terrell or Terez whatever his name is should never be allowed to answer the phone. Every single time I come in there I see your staff members laughing talking to each other, ignoring the people who are standing in line so that they can sit there and talk to each other! They are so unprofessional, disrespectful and inconsiderate of people’s time. this is not a proper way to do business. i am extremely hurt and disappointed.EDITED TO ADD THAT THE ONLT BUDTENDERS THAT HAVE BEEN NICE TO ME ARE JEFF AND LEILANI AND ONE OTHER GIRL I FORGOT HER NAME BUT SHE WAS SUPER NICE. i wish so badly i could remember her name.
GoogleUser85
1764122725
Went in last week after a long work day. The attendant and I put together my order and after ringing me up, she brazenly tried to steal part of my order from me by hiding it under her palm, against the countertop when handing me my order. I immediately called her on it and she handed me the part of my order she tried to hide, grinning at me as if to say something without saying it. I was half a second from taking back my tip, but I left it in case tips are shared amongst the staff from that day. Perhaps I should've gone to the manager instead. Perhaps I still will.I've never had this sort of experience at Zips before. Normally it's a very pleasant and warm part of my day. Perhaps she's young and ignorant, or believed me a fool. Who knows. Regardless of her reasoning, it's utterly unacceptable to try and palm part of a customers order. You work here for christ's sake, just use your employee discount and get your own. It's not like you weren't already stoned out of your mind during your shift anyways, what's the point in trying to steal a 2 pack of joints from me???
Alexis P.
1762226401
Good deals do not make up for poor staffing and inaccurate stock. Stopped in for my first time today, mobile ordered 45 minutes in advance. First red flag no second line for online orders. Not a deal breaker but definitely defeats the purpose of online orders. We waited in line for 15 minutes to be served. Let them know I had an online order. Order not ready, second red flag. Got to watch the budtender wander around behind the counter for 15 minutes and ask three separate people for directions to locate my order. Comes back to the counter we only have half of your order. Asked if she had similar product and she recommends me a hybrid to replace my indica and then when I ask to look at specifics she wanders off again lost as can be. I left empty handed to return to my go to, dockside.
Ji S (.
1762217987
Realizing I really like the shop, do not enjoy the other customers. Please bring back line spacing and an individual system for the registers. There’s no reason someone who smells weird should be lifting their arm over my head to point something out. Maybe a digital menu or something idk. Anyways - prices are good and the budtenders are nice :)Dre is probably the best, do wish the other team members would stop… trying to have dance parties and focus on getting people out like him.
Jayson G.
1761595056
I was there about an hour ago and I overheard a manager letting one of the girls know that someone had a complaint. It was the girl with the glasses. I’ve been coming here for about a year and I often get this girl as a budtender. She is so knowledgeable about the products and knows how to guide me in the right direction for the kind of effect I need. If someone had a complaint about her, it’s definitely the reviewer who was most likely difficult. I’ve never had a problem with her.Also, Dre helped me today. Like always, he’s so chill and kind. Makes me feel like a homie instead of a customer. I love this place and everyone person that helped me has been amazing.
Alyssa B.
1758748061
I love this place and I always come here okay, though I am unhappy with my most recent experience. The lady had no customer service skills and though I was polite and nice she was not. I work in customer service and take pride on how I treat my customers I can’t even imagine being so blank faced and rude. Considering I was polite the whole time the least she could do is tell me to have a good day or say thank you after I told her have a good one.
Marcus
1726355097
So today I went to zips ; I spent $30. Crazy thing is when I gave them $100 bill they provided my change back in $5's . I said I don't want small bills so the lady went and brought "Cam ". Cam I guess is the manager , so he says " we only have $5 and & $1's which is B.S!!Very bad business to give a repeat customer small bills as change . Its likee coming and paying with coins. They lost my business with that bullshit
Elijah N.
1724483042
Excellent costumer service from Rueben. I was impressed by his extensive knowledge and ability to assess my needs and recommend the perfect products. Also happy to help me look through all the products I am curious about. He holds an innate presence of being your best friend with a very affable personality!
Travis S.
1721156823
Wanted to buy the brand REDBIRD, needed to pick up my half. Turns out they are charging 140 for it. When it's only 100 at all other zips locations. What other products are you overcharging?
Paul
1720654965
I had a terrible experience at this store.First off, all of the staff were incredibly rude and curt throughout the entire interaction.The music was so loud that it was impossible to hear without yelling.All the items were behind a counter and impossible to see. To make matters worse, there were no prices listed either on a screen or on the items themselves.You have to rely entirely on the budtender to know what they have and how much it is.I do not recommend this store!!!
Erin L.
1719638434
Ordered online and got to store before they'd had a chance to fill. Dre helped me and he was SO nice, helpful, and just relatable. Definitely going to look for Dre next time I'm in the shop.
Ray S.
1718673002
Zips never fails to deliver in terms of price and service; budtenders are friendly and helpful with recs, and anywhere from 30%-50% discounts on a decent range of products doesn't hurt. They also go above and beyond to ensure folks are happy with their experience. They've bent over backwards for me lately when it's come to some buggy vape batteries (and they really haven't needed to!), and I so appreciate them offering a discount as a genuine good gesture 🙂 Thanks for everything as always, y'all!
Jared W.
1718171028
Worst customer service out of all the dispensary's I’ve been going to. Never have online order ready. When you do online order and it’s not ready there have been plenty of times where the product I’ve ordered in the beginning of the day gets sold out due to online orders not being priority. Employees do not read online orders, attempts to sell the wrong product/brand all the time, never double checks. When wrong item is accidentally sold and brought in to return with receipt, management won’t resolve issue that was on their end. Would not recommend. Save your money and buy elsewhere!
TWENTY6IX L.
1717738068
I have visited Zips at least once a month over the past 2 years and I have always had a pleasurable experience. They have everything you might need from a cannabis retailer and I had no issue until this past weekend. In short, I found a discrepancy between what I purchased and what I received after going home. It was nearly midnight by the time I realized the issue.I called the next morning and sent an email to determine a solution. Within just 4 business hours, a manager at Zips, Cola, was able to remedy the issue and made up the difference from the previous evening.Upon visiting the store again that morning, I waited in line and asked for Cola when I got to the front. Just after introducing myself, she reached out and shook my hand while thanking me for coming back in. That might read as a small thing for some, but I’ve never shaken hands with anyone across the counter at a cannabis shop. Her professionalism was extremely appreciated and she almost single-handedly earned my business for the foreseeable future.
T M
1716850594
I come here all the time it's a great place the security to the bartenders they're all amazing on top of the amazing prices but I wanted to give a special shout-out to Anne she's amazing I worked her over a half had her running all over the place let me check out all different strains and she did nothing but keep a smile and that just made me smile even more for the rest of my day, if you get a chance go see anne. Shes so receptive.
aaron A.
1711472707
Parking is horrible. Some staff are friendly some are rude. Good prices. Horrible parking. Insanely busy sometimes. Online orders are never ready. THEY DO NOT PROPERLY STORE THEIR CONCENTRATES. Is it worth it to go there for the price if half the gram is leaked out?
Dulce L.
1707677202
This place is amazing, the vibe they have is litty, they have some of the best brands I've ever seen or tried, the music makes you wanna start dancing and everyone's attitude was happy and uplifting, we had great service so definitely recommend coming here, if your far it's worth the drive.!
