Mandy was amazing. She explained the difference in strains, and taught me a lot about the products. She also gave me some helpful tips for cleaning my pieces. Will definitely come back.
It was my first time at any dispensary and everyone was friendly and helpful. Mandy, in particular, guided me through the process and made my experience a great one. Looking forward to trying my purchase! Thank you!
Stopped by yesterday to pick up my online order and didn’t realize one of the vaporizers I purchased needed a battery, Arianna was super nice and explained simply what I needed & never was condescending or judgey which can be common in the space! Willing to explain and sounded happy to help, she was so nice!!
Everyone here is so sweet, it was my first time in and they made me feel so welcome and comfortable to be there. I’d definitely go back in to literally just hang out with them, lol. Thank you!! 💗
After trying out a few places to get just the right product to help me sleep soundly at night, ive finally found it here. The whole staff is really friendly and welcoming. Kelly had everything all ready to go from my online order and is always really helpful! Been making this my usual spot to pick up what I need to get that much needed rest 😴
It’s ok. It’s a nice shop. No crazy good deals, but you can find some standard deals. Not a quick in and out. They triple check the ID and write a 3 page report before you can get in, I had to ask..”Um, is there a problem?” Nope, just what they’ve got to do.Order on their app and pick up in the drive through would be my advice.I could see going here if it was the closest to my house, and I might come back, but I don’t see any reason to go out of my way
Megan did a great job listening to my needs and concerns. She weighed the pro's and con's against what I'd been recommended versus what she thought was more what I needed. I appreciated her consideration & confidence as she said both would work but expressed concern one might not quite hit all my needs. I went with her recommendation and can report later on how that goes. But as this is about customer service, and to that she is a mensch. Thank you much! I miss the White Castle (open one up next door, no-brainer) but have been a happy customer the whole time youve been open!
Hannah was awesome and so was everyone else who was working. They definitely got us to buy more when they told us about all the discounts. Great place. We’ll be back!
Andrea is so awesome. She is always so helpful and she knows my husband and I by name. Thank you to such awesome customer service.
Amanda and the other staff members are knowledgeable and helpful. I had a question about a recent possible change in Missouri law about products that may be taken off the market, I was happy when informed that was not going to happen. Ted.....satisfied customer!
Super sweet and gave great customer service. I felt very welcomed by her and she helped me pick some great stuff.
Update: I changed my one start to five stars because I spoke to Kelly finally after seeing she responded to my review and I decided to go back yesterday, and the service was AMAZING!!! She made up for the bad experience last time and I will DEFINITELY be going back!!! I'm so glad I'm the type to do second chances and I recommend this place for sure!! Thank you Kelly AND your team for being AWESOME!!!Past experience: Ordered on the website was given my total, got there and it was five dollars more and when I questioned it the guy was rude as hell and says their taxes are higher than the others and the website just gives an estimated total. I knew the previous owners and the tax wasn't that high and didn't receive anything less than five star service. Never again will I be going back and high profile was WAY better than them. I wish the original owners never sold this place.
Kira was great! I just got a couple individual edibles to try but she let me know about the brownie mix that I will be back to get to make for a adult barbecue swim party I'm going to be having soon. Thanks Kira
They were awesome specially the guy when you walk in the door checks my ID and med card and it informs him that it's your birthday with a little birthday tune. Nice place people make you feel welcome great people great place too.
Great and friendly staff. Helped out with a promotion they had going and made sure I left with it honored. Offered great recommendations. Will be back
Started coming here with intentions of using this as MY dispensary, but after this last visit, I think I'm done. I came in with a $10 off coupon that had been given to me my previous visit, gave it to the cashier and was told "It was expired and it couldn't be used" and then she ripped it up... It didn't have an expiration date on it...Is $10 off really worth your customers business? Like, instead of me having a good experience, getting my $10 off and coming back, I want nothing to do with your dispensary anymore. False advertisement.
Never tried this place before,but gave em a shot and was pleased! Prices were good and the sales clerk Amanda was funny! As long as their prices are right Ill keep coming back.
Andrea super sweet, knowledgeable and honest! It’s my birthday today and I’m not having a good one. But when I went to Elevate to get my things the entire staff there was so welcoming and warm that I instantly felt better. A little kindness can go a long way. I am also grateful to have learned something new!
It was my first time at this establishment. From the check in, until I left was seamless.Everyone was very polite, attentive and they happily took the time to answer all of my questions. A shout out to all the staff who were there today. Thank you!!
How sweet from the entrance to the counter. Thank you for taking so much time for me. I usually order ahead of time and I appreciate you indulging my questions. So far so good for my purchases. TY! ❤️
Kelly gave me the wrong change. But it was a simple mistake and not on purpose. She was very nice.Edit: They called me after seeing the review to fix the mistake, awesome!Edit 2: I went back to get my change, and they also included a 10 dollar off coupon. Super cool of them, great place!
I was a regular at High Profile until I found Elevate. Elevate has better pricing, better sales, and better customer service. I have never once had a wait or bad experience. Andrea is a pleasure to interact with and has always been wonderful to work with. All love, all love 🫶✌️