Traveled from missouri this is the only good cloud cannabis in grand rapids. The other one sucked horrible employees were rude. This dispo had super cool employees didn't short my order like at the other location.
1st and only time I will ever shop there. Bought an 8th of flower that looked fantastic. Got home packed a bowl and noticed it was very dry.. took a one hit and it was so harsh and tasted like nasty chemicals I had to go rinse my mouth out with mouth wash to get the taste out. I called to try and exchange it or get some sort of credit and made up a lie about there being a law against returns on flower.. when I said I've done returns at many other dispensaries they said oh well it just must be our store policy. I said well the flower is unsmokeable and I bought it 20 minutes ago and said there was nothing she could do for me. I said I feel like I'm getting robbed and she laughed and said ok and hung up on me... for real..
This is to thank Christian at Cloud. Sometimes in life we have hiccups and we don't always get exactly what we want. To be very transparent, I was having a rough day earlier this week and the staff was seemingly confused on the certain product I needed. Because I use this product medically, it's rather important. (But not life or death ☠️)I hate to ask to speak to a manager. Some Karen's get thrills from it, however I find that kind communication will resolve my issues.Christian was great that day. I did leave with a similar product that day, and I did leave happy.Also, I phoned them prior to visiting today, and I again had the pleasure of speaking with Christian. He was waiting with my product ready within 5 minutes! Such a nice person. Great customer service skills. Everyone at Cloud is kind.Thank you Christian, and thank you to all the staff.This review is not to receive anything free. I truly mean what I write.One Love ❤️ Megan G
I think they need to put all same products and brand same area i got disposable didnt know had different flavors on other wall SMH. It sucks cant exchange flavors i didn't even leave building not like i tampered with them but dam alwell. Just idea what they should do with the products
Jenna was extremely helpful when I called in to ask some details of strains and availability of edibles before shopping. Some budtenders would be annoyed of the call in (and I get it). But Jenna seemed happy to help and took her time and shared her knowledge. Thank you!
Would give a million stars if I could. Mackenzie is amazing. Visiting from Colorado and she took care of me better than I have ever been taken care of in Denver. THANK YOU!!!! Give her a raise!!!!!!!!
Jenna was fantastic! She helped us get the best deals we could and we were blown away with the deals and selection available. Everyone was super friendly and knowledgeable and I will definitely be back!
By a landslide, this dispensary takes the cake. Best weef store in all of GR, seriously. The staff is warm and welcoming with absolutely affable and genuine personalities. They remember who you are and what you like and they really just go that rare extra mile. This place is a true gem. Grand Rapids is incredible fortunate, possibly even spoiled, having you around. Thank you for everything you do; it's 100% appreciated. Y'all are so fabulous, you sweat glitter.
I’ve gone there recently and it is a nice friendly place to shop but the bud tenders make it totally worth it going there time and time again. Very friendly and knowledgeable staff but my favorites are Ashley And Devin. Very nice and helpful ladies. I’m glad they work there. They should get a raise or huge tips by everyone that goes there!!
I would recommend Chad Douglas for a bud tender if you go, he is very knowledgeable and always strives to please the customer! 10/10 would recommend him. He could definitely run the store with how much he knows! He knows what’s good!