Gave me wrong size of product that also was significantly less potent on the container than advertised on the website. The price in cart also did not reflect the actual amount I was charged.
We got there and waited 10 mins for someone to come get our money for our curbside order and mind you there was only 1 other car waiting no other customers and then we waited a whole nother 10 mins just for them to get out stuff which was only 2 items just honestly confused why it should take that long when my order said it was ready. 1 out of 10 do not recommend.
Nick was really helpful and super nice in the store today, I've had him on deliverys too and its the same story. Never had a bad experience here, and extra double thank you to Nick.
Excellent product selection, especially the chill RSO was outstanding. The staff is always a pleasure also.
Customer service is absolutely great! However, that new holdidaze sign is absolutely atrocious. It's a huge eye sore for the store. GET RID OF IT.
Don was freaking amazing at helping me navigate my 1st Grand Rapids dispo as I’ve recently moved up from Arizona and felt a little lost. Can’t go wrong by stopping in and checking this place out!!
Changed online ordering to only being able to pick things up at certain times they have available. Completely takes away the convenience of it. Not sure why they changed that
Military veterans and all service members do not shop here they mistreat disabled military veterans and give a cold shoulder if they decide to. They are uncompassionate to disabilities veterans have. Go to another shop close by and at all cost for support do not go here.
First visit was awesome.The concentrates are stored in a refrigerator and everything is so neatly organized and labeled.They had exactly what I wanted and it was also on sale!!The free preroll for my first visit was actually extremely good and didn't taste like a preroll made of shake or trim like most free or penny prerolls do.This location has a Nice building, easy parking aswell as a knowledgeable, efficient and friendly staff.
Nicolas was incredibly helpful and he was also very polite. He made me feel comfortable asking questions even if I felt they were silly.
Terrible experience. Placed an online order that included 2-1g carts after driving all the way back to allendale I found there where 2- 1/2g instead of 1g called the store an was told to call back in the morning to speak with a manager. When I called back I ended up speaking with the same person from the day before who said he was the manager an that there was nothing they could do to fix the situation cause I had left the store with said product even though they gave me the wrong product according to my online order receipt after pleading my case he said he could give me another .5 for “free” when in fact they where still trying to short me a .5. I asked to speak with the owner who I was told was going to tell me the exact same thing. He put the owner on speaker phone I explained my situation and he told them to give me the 2g’s like my receipt said. Crazy that I had to beg to get what I paid for after driving from allendale twice no preroll nothing for my inconvenience. Gas isn’t “free”. I’d give a zero star if possible. An I’ll never be back.
Great, fast service, wonderful people! Most welcoming, kind & considerate treatment from all who work here. Prices of identical products lower than I've been paying elsewhere. Very clean, well organized store. Jonte made inquiries, suggestions, & gave me exactly what I needed. Thanks for a great experience!
My first visit was great once I found the place. I met Chet who couldn't have been nicer or more helpful with check-in and shopping. Product variety and good prices distinguish Gage from other dispensaries, but it's the only place I've visited that doesn't provide any perk to a first-time customer.
Started going there when it open. Had great cart deals. Staff always really friendly. Literally down the street from my condo. But then Cookies kinda took over. Was a little nervous after watching a documentary featuring the CEO of Cookies. He seemed all about the cash. And rightfully so. But... Cart deals got better! I was wrong... flash forward to now. June 2022. What I thought would happen. Happen. No more daily cart deals. Maybe get a discount. They are going to take them selves out of the game.
I feel like a VIP every time I visit. Jeffrey was super nice and helpful, answered all of my questions with patience and intent to make sure I got the right products. Thank you!!
Only dispensary I go to🥰 everyone I’ve come across is so genuinely helpful and kind. Donavan I’ve had the last couple of times and he is so polite and helpful but and definitely makes it worth the drive. The girl that has a darker style that I adore is so sweet and helpful as well I wish I caught her name. I will continue to only be going here as everyone has made me feel welcomed.😊
Professional setup. Nice building. Good service. Knowledgeable staff. Nice location. My only complaint is on that day the DJ had music so loud that you couldn't hear your name being called or have a conversation without yelling. Could be hearing impared as result of DJ ing ? Will be a return customer. Give Gage a try.
Wish I could give zero stars.. went in for a deal adverton their website, but the deal expired two days prior.. their webteam doesn't work weekends to update the deals online is what I was told. They refused to honor the deal posted. Just a bad way of doing business, management should have offered some kind of compensation! They let that sale and future ones walk out the door!
Jonte was so welcoming and friendly. He had great product knowledge and was very helpful during my shopping experience. It was an easy and enjoyable visit. I will be back for sure!!!
He is efficient and polite. Makes my stop easy yet never rushed. I appreciate the discount. At no fault of his, selection is up and down. Staff does an excellent job of bandaging the gaps to keep customers returning. Also the Gage carts, their house brand, is wonderful quality and price. No harsh throat effects noted.
Kayle is an absolute sweetheart, she was so interactive and made amazing recommendations. I told her I’m only coming back on the days she works because I adored her. The best ever ❤️
The Xmas rush was nuts today. I work retail so I understand, but when I checked out Jonte hooked me up w a couple extra goodies for the wait. I never have a problem at this store and everyone is always nice. But Jonte put the icing on the cake today, so thank you Jonte :)).
Kayle was amazing with helping me find everything I needed. She always has a giant smile on her face and makes everyone feel welcomed and taken care of! 10/10 would recommend based off my experience with her.
Jeff Jeff. Made my first experience at Gage a good one. Made sure I got the right stuff and the discount for the amount I got. He was a pleasant and funny guy. I will definitely come back because of his service. Take care JeffJeff
Jonte was very friendly and extremely nice!!! He was also funny. We had a decent small conversation about work and how business has been going. Very nice guy!! The product I purchased was also awesome. Gage is fantastic!(:
Very unique experience! It felt like a trip to the doctors office with a waiting area and everything. Then the salesperson Jordan was right there waiting for me after I checked in and was very nice and explained every deal and product in depth. 10/10 would shop again!
Great prices and good product. Sad they forgot to give me my free t-shirt though. Would have worn it proudly.
Definitely would recommend this place. The staff have great recommendations and are super helpful, engaging, and friendly! You can definitely tell they are educated on the product as well. In my opinion, Gage is one of the top three best places to go in Grand Rapids.
What a great experience! Wonderful customer service from start to finish. Thank you Kayle for your help and recommendation on products. I love the set up of this store. It's close and convenient. I'll definitely be back! Thanks!
My favorite cannabis shop, with a great selection, awesome atmosphere (and good music every time), and the nicest, most knowledgeable staff. Today I was helped by Emma and she helped me find what I was looking for and then answered all my questions about another product, super friendly too.Update: today was helped by Ruth who did a great job steering me toward a new vape battery + pod combo, as I'd never tried them before.
Fantastic customer experience. Price and selection were Great! Something for everyone. CLEAN & UPBEAT. Kyle and Christian are great bud tenders 👏
Zoey made our delivery easy, despite our address sending her on a wild goose chase. Thanks so much!Kayle was also great when we went in! She was knowledgeable and had great recommendations. We’ll be back!
Awesome store! I have been to all the others in the area. This one is by far the best. They have the most consistent stock, are better managed, and have the most knowledgeable staff. For example, during a recent visit Jordan knew exactly how to help me find the product I was looking for.If you have not been to Gage before give it a try. They have good quality inhouse products, such as vapes, at affordable prices. They ALSO have great higher end products. You can pick it up curbside after browsing online or go into the store and find somebody to help guide you to a decision.
Lauren was great to talk to! I loved the atmosphere. She steered me in the right direction on the specifics of what I wanted. Very easy to talk to, she skipped the bull****. Overall very happy with my experience. First timer and I’ll be back!
My favorite cannabis shop, with a great selection, awesome atmosphere (and good music every time), and the nicest, most knowledgeable staff. Today I was helped by Emma and she helped me find what I was looking for and then answered all my questions about another product, super friendly too.
Brent was awesome. Very professional, knowledgeable, speedy, and kind. Great shop, great company. Always a positive experience. I have never had anything other than constantly positive experience at Gage Grand Rapids.
Great quality of cannabis, decent prices. Great vibes abd great people.. I'm always greeted & feel welcome... Always will be my go to spot. Chet definitely knows what he's talking about and he's super chill
It was a very polite and professional experience! Everyone is pleasant and kind. Ruth = 5, but my favorite encounter was with the receptionist (Saturday at 11:30ish). She deserves a tip! Sorry I didn't remember her name!
This is a great place to shop. They always have a good deal going. The staff is very knowledgeable about the products. Big shout out to my man Jeffery (Jeff)! I have a medical condition and he was very, very helpful. Can't say enough good things about Gage. I will always highly recommend you guys! ????
Best thing since sliced bread!Amazing experience! This was my first visit to any kind of dispensary like this. I have to admit, I wasn't disappointed! 😏 It was a very simple process when I first got there. Less then 3 min...After that you go in the back room with an employee that is more then happy to assist you.The staff that work there are more then friendly, polite, courteous, professional and just plain awesome people!I explained what I was looking for, and long story short, I left there a happy customer!I really like this location and hope that there are more coming just like it where I live...I will definitely return next time I am in the area, and of course, I will let everyone know about this location!
Ordering online was time consuming. Had to place my information in four times before it saved.Was notified that order was ready.As I pulled up there was a stop sign. I stopped and proceeded to park. Nothing else was written, such as; stop and wait for attendant or any other verbage .I parked and stated(through the text/email -per the instructions) that I had arrived and the make/color of my car. I received a text that someone would be with me shortly.About 15 minutes later a gentleman approached and asked why I didn't wait at stop sign. I replied that I didn't know that I needed to do so because there are no instructions to do so. He rolled his eyes and went on with explaining that I was suppose to wait at the sign and how would they know that I'm there. I then showed him the text that Gage had sent me that someone would be out shortly. I even apologized and the gentleman would not let it go. Ugh.Finally, he asked for my id and information and then asked me to scan a QR code because they were having a contest, which I did without even questioning. He leaves.About 5 minutes later another gentleman approached and started the same conversation of, "why didn't you wait at stop sign?". Ugh. After another 5 minutes of being made uncomfortable, I explained someone was already waiting on me. He then was upset and asked me to scan QR code. I informed him that I already had with other gentleman and this made him upset and began to tell me that there was a contest between employees and I should have scanned his instead of other guys...ugh. He walked away and came back about 5 minutes later with product and gave my change(which was wrong because I didn't receive my first time discount). He corrected amount and I was on my way.Please note: the gentlemen were not mean and I did not feel threatened in any way. However, it was awkward, time consuming and irritating.I will probably give them another try in the future to redeem themselves but I'm not in a hurry to do so.
My first and last time there. The front people were awesome. When I was called into the room, I had Jeff and I felt like he couldn't get me out of there quick enough. I had made my purchases and as the transaction is going thru I asked about which live resin carts they had (I was going to make another purchase) he told me that I needed to go to the website to see their products before I come in! (Isn't that his job) Needless to say I didn't end up making another purchase and just left.
Great prices and good product. Sad they forgot to give me my free t-shirt though. Would have worn it proudly.
Chet has always been incredibly kind and goes above and beyond to be helpful to me. Jonte.. J.. you know who you are.. ???? Thank you, from the bottom of my heart, this location has become a place I look forward to going into, not only for what I need.. but because they always have high caliber men and women working there! The customer service here, best I’ve seen in a very long time!????
Very helpful, friendly, and knowledgeable staff. Felt really taken care of, especially being my first time there.UPDATE: After a few more visits, I've got to give a shout-out to my dude Jordan. He knows the products inside and out, and is always super helpful and friendly. One of the best.
I was welcomed by a guy flagging me down while running at my vehicle with a gun on his hip for attempting to parking in the “pick-up” only section. He made me reverse my vehicle to park in the “shopping only” part of the parking lot that’s a 60-80 yard walk to the entrance. I should have just left from there. I entered and could not receive an explanation as to percentage of pick-ups vs. shopping orders because that should dictate where customers park. Also, the prices are significantly higher relative to other shops in the area. I will not visit this location again due to my first experience here and have let others know about this experience.
I was welcomed by a guy flagging me down with a gun on his hip for parking in the “pick-up” only section and he made me reverse my vehicle to park in the “shopping only” part of the parking lot that’s a 60-80 yard walk to the entrance.. I should have just left from there. I entered and could not receive an explanation as to percentage of pick-ups vs. shopping orders because that should dictate where customers park. Also, the prices are significantly higher relative to other shops in the area. I will not visit this location again due to my first experience here and have let others know about this experience.
Every time,I visit,I’m treated with the utmost respect and professionalism. You (Gage) are a noticeable step-above the competition in all fascists! All of your bud tenders are awesome. My last experience was with Jeff. He was super product -knowledgeable,saved me huge decision issues, which is nice.
First time visiting Gage, I've been to other resellers. The location was clean and secure. The staff checking me in were polite and Brent was helpful in explaining the products that fit our needs. He was informed about the products and made some great recommendations. I will definitely shop here again.
The staff at Gage are enthusiastic and very happy to help. Vittoria assisted me with my first time at the shop and was amazing at what she does! She’s very knowledgeable and knew exactly what I was looking for. Overall a great experience at Gage!
Thank you Lauren! I had a ton of questions and had no idea where to start. You answered them all and more. I’m new to the cannabis world and I learned some great stuff today. I will be back and I’ll even make sure I park in the correct area. Last but definitely not least, I want to thank you for your service. Thanks again. See you soon.-Clay
Alicia was very helpful and professional! I’ll be coming back for sure, Gage has a great selection and competitive pricing. They also run some solid weekly and daily sales that make it worth while shopping with them.
Very nice place with great service Jordan was great! The product is well priced with quality! Definitely will repeat visit.
Emma was the best. I asked for higher potency in their sold products. I got home and fired one up. She delivered your quality with exceptional customer care. Migwéch (Thank you)
Go somewhere elseCome in at 3:01 for a deal I placed beforehand, drive in for 45 minutes to get here and get told I can’t get the discount. Pickup before 3! For a 2 dollar difference they would rather send a customer to another store. This place used to be good
This is the only Gage location ive been too and it’s very nice clean and friendly environment. Staff there rlly does make you feel welcomed .Young lady named Emma helped me out today thanks girl! I will always be coming back for your guys carts ❤️
Mistakingly brought Flowerland reward coins instead of quarters. Staff had a nice chuckle and I replaced them with true currency (honestly had no idea I had brought them). Hoping the impact I made on my first visit was a good one.
Alicia was great she was kind and helped me with what I needed! Definitely recommend this place great environment and everyone was friendly and helpful!
This is the best dispo I've been too. Always fast and the staff is very friendly. The gage carts are very flavorful and potent. The only thing they need is a sign out front so people know there's a dispo there. It's hidden back there so I think if they had a sign then more people will know about it. Other than that. this is the only spot to get my carts/flower.
Gage is the absolute best! Delivering in this snow storm. They truly go beyond for us. And shout out to my delivery driver Kyle C! Your a boss dude keep going!!!
This place is on point! Great selection and they take the time to have a accurate online interface that is up to date on the actual stock available per location
Not a fan at all! Customer service is terrible and employees are rude. The online pickup process is awful. They should check out other places in the area that do a much better job at pick up. I was one of 3 cars in the parking lot and it took over a half hour to get my product.
Love it! Carts are the best. Good service as well. Only have done curbside.
9 months ago I left a great review....things have changed...got extracts (several)2 days ago,got home found product old and discoloration.Called gage they promptly responded and offered to replace that product that was 17 months old..I went back to gage and then found out all of that product was expired and got pulled of shelf by gage.Replacement product I got was 10 months old of different strain.I opened those products (both) today same thing discoloration on all concentrates. The replacement and the other strain I purchased and got were 10 months old today..also flower I got was 8 months old ..it was dry and crunchy..Im a medical patient and don't need expired product.$160,000,000 mo sales in Michigan monthly and I get old products??? Also maybe gage should take a hint from Joyology.keep concentrates in a refrigerator. Check product date codes people..maybe Michigan should put expiration date on this medicine. Cause I wasted $100 and 2 hours time and still need medicine.
Gage is my new go-to dispensary in Grand Rapids. The prices are great and the budtenders are very friendly and knowledgeable. I had a very mild issue with one of their products and they went above and beyond to address it.
Friendly staff, super clean and has a pleasant vibe. Decent deals on all items, call for days and stock. Trying to service the random inventory can be hard but they seem to have something good for a second or third choice too.
Nice place. Clean and welcoming. Thank you to Chet for all your help.
Lots of special offers. Great selection. Service was absolutely on point. Made sure I was informed about the newsletter and specials coming up. I would absolutely recommend Gage.
Jessy at the GR location was beyond incredible! I asked for something specific and she came back with several options! The selection was beyond anything I have seen in this town. The place was super professional and exactly how a dispensary should run! Hearing that the staff is given benefits and PTO makes me want to return even more, knowing they take care of the staff. Top notch facility and couldn’t recommend this place more.