I come here pretty often and Nate and the others are always extremely welcoming and kind throughout the whole process, they’ve helped me with steps towards getting hired here and never seem bothered to give their time and assistance
Every time I come to Snap Canna I am instantly greeted with kind outgoing staff. The product is amazing and the service is even better! Thank you Snap Canna!
Every time I go in here it’s a great experience. I had Heather and Josh today and they had me laughing right out of the gates. Heather was on it the second I walked in. A quick but fulfilling visit. Amazing people, great prices, and outstanding service.
I am a medical patient. The only downside of Snap Canna is not being able to use my card. Taxes are horrible. The customer service has been outstanding! Nate and Katie are my favorite. However, everyone has been friendly and knowledgeable. I would refer this dispensary to all of my friends and family.
Since they opened I have been a regular customer. I've been waiting to write a review so it's actually informative and meaningful. This past week I had an issue with a product I purchased. I asked what I needed to do. I had to take pictures of my receipt and product labels and explain the problem in an email. I the spoke with the manager Ericka and Connor. They were very nice. Ericka told me she would make sure her quality control worker watched for my email. Rachel called and apologized for the problem and let me know it would be a couple days before she got back to me. I know there's a process to everything so I thanked her and waited to hear back. It only took a couple days and Rachel did call back and let me know they had a goody bag for me. That it would be equal to or greater than what I originally spent. When I went to pick it up Rachel once again apologized for the inconvenience and thanked me for my patience and understanding. They really do take care of their customers.
Had a great experience at Snap Canna Pontiac! The staff was super friendly and helpful, answering all my questions and making awesome product recommendations. The shop itself was clean and well-organized, making it easy to find what I needed. Overall, a positive experience - would definitely recommend!
All of my experiences so far have been great! Wonderful Vibes, Friendly and helpful staff. Always excited to return! Always leave with a smile.
Everytime I have been here the staff is very friendly and knowledgeable on the products. They are quick to have your order ready! I would highly recommend coming here because they also have good deals all the time!
Love this place! Ms. Rachael was a pleasure to work with and suggested me the best products for my needs. She helped me step by step for ordering and adding products to my cart and checked out for me. Consider me a regular after today ☺️ thank you Rachael!
I just moved to the area and I'm so glad to have such an accessible store with some cool folks running it! Rachel was fabulous and informative👌
As a first time shopper I was pretty nervous to go into a dispensary but from the moment I walked through that door I felt accepted almost. Josh walked me through my options and the different things I could buy and I’ve never gotten a deeper understanding for product than when josh explained it thank you to snap canna and to josh for the greatest shopping experience I will return!!
Kind and helpful every time! Quick and easy to get what I need. I am a medical patient so it helps my anxiety to have such a nice transaction. Rachel is super helpful
Hi I'm new in town and today Jessica and Kim were the best helpers on getting exactly what I need. I suffer PTSD and they both new what they were talking about and I'm very happy I met them both. They were more than happy to help my friend and I. Thanks again girls! See you next time for sure! What an awesome experience!☆☆☆☆☆
Being from California, most of the dispensaries I have been to in Illinois remind me of The Carter apartments in the movie New Jack City. Just cold and impersonal but Snap is COMPLETELY different. It reminds me more of the warm and inviting dispensaries back home. The staff is AWESOME!! The selection is really good and affordable. Definitely recommend visiting if you haven't been!
With emphasis on educating the consumer, their staff is friendly and helpful! They always answer any questions I may have. Kaite is my favorite, she always greets me with a smile!Cannabis products are displayed for you to check out! Their menu is super easy to use. And while you’re there, stop and smell the terps, with their awesome terp wall!!
Stopped in, everyone was friendly and super helpful finding the strain and product I was looking for. Easy to find/get too off the interstate made stopping by a breeze. Can't wait to come back. Rachael was very friendly and knowledgeable with helping me.
Rachel helped me for my first visit. Not only were they very accommodating but even gave me two different discounts! Great variety and amazing chill atmosphere. Definitely my go to from now on! Thank you!
The staff here are great! Rachel is always helpful in helping me find edibles to help me sleep and manage my fibromyalgia and arthritis pain. I am so thankful to have such a great dispensary right here in town!
Nice shop, glad we got 1. Check the menu often for good prices if you're on a budget. Not all sales are advertised but I find many good items on budget 😉 Would go 5 stars if they would get some tinctures.
Good dispensary. Right off the highway. They have a decent selection and for the most part a good price. Also cheaper taxes than any other dispensary around
First time was great, had many choices of flower. Now I went to order online and they got 3 choices of flower. But there shop in elk grove has like 30! Stores need to be consistent and have same flowers offered as other stores in same state. Keep more in stock and I will return.
I would like to acknowledge Connor Wilson at Pontiac snap canna for good service getting my order right and Customer friendly. When asked question about products he knew what I was asking about and looking for. He also gave suggestions about similar products I asked about that I haven't tried yet. I would like to thank this employee for making my experience awesome.
Placing order online was very easy and my order was ready within 10 minutes! And their staff (Kim and Josh) was very outgoing, polite and professional..... Will definitely be coming here again!!! Especially since it's closer than the other dispensaries as well!
Great place, with great quality products and amazing staff.
Every single time I walk in I get the best customer service in the world. When I had problems they made sure to take care of it right away. I highly recommend going to this shop and making it your to go place for you canna needs
Great environment, great selection and THE BEST customer service in the area! Will be shopping here again! 5/5 for me and I would recommend this establishment to everyone.
Great experience nice staff great selection kind service knowledgeable in what’s good to get 😃
Was on a road trip & stopped in. Great looking store, amazing customer service, great products selection.