We just moved to Illinois from South Carolina and this was one of our first stops!! This place has something for all the smokers!! Very nice!! Love the fact that you can place your order online and just go in and pick it up!! Great customer service.
The prices are right, the promos are even better and they stock items I can’t get anywhere else. Seems like they give a lot of new products a chance to shine on the shelves. From the receptionist, Brooke, to Amber the budtender, I always have a great experience. It shows that they really do care and don’t just try to make the sale. Need more of that
I'm not really impressed with the products, price, and wait time. Convenient, Reliable and Courteous. I've gone twice and I will go back.
We had a big kerfuffle due to a misunderstanding (largely my fault) and they made it right. Yolanda, the manager, was top notch. I've rarely had such superb customer service. You've earned yourselves a new loyal customer. Thank you!
The staff is amazing I will be completely honest and the prices are getting better as time has gone on so by all means please visit Mystic. The reason I’m giving a 3 star review is I feel like even after the time has passed since their grand opening, some things could’ve been updated to work better and make the website/store more desirable. The things I wish that would change are listed as the following. I feel like the website should have an option to sort by weight (it gets tedious to scroll past the vast 3.5g options and I would much rather just sort by weight and have only those weights show. I think the website at the very least should have a pay online option. I understand there are usually higher costs that way but I’d rather pay online and pick up rather than needing to stop at an ATM, which can be out of my way, just to get money. I hope to see these things change in the future and as I said, the staff is amazing and the prices have gotten much better since opening so please don’t let my complaints stop you from going. Those are just what I find to be a pain. I’ve always had great experiences with the staff and definitely love the energy they give off, I just wish shopping online was easier.