Updated review - An African American lady budtender there was quite rude for no reason to me and led to a bad experience.She walked away before I could finish talking about my order. Then hurried and rushed me like she did not want to be there - and not listening to my selection or questions for over 30 seconds, and also gave a little attitude.It is not a good look when you have poor customer service in an already soulless Illinois Cannabis dispensary experience.Giving a 2-star because the dispensary itself wasn't so bad. But if that's the service i will not be coming back in the future.
At first, I was ecstatic. They have good prices, a good variety, the whole 9 yards. BUT they shorted me 3.2 grams.I live 2 hours away, and went while I was on vacation. So, I'm not gonna go out of my way to get that fixed, but I'm highly disappointed. Never did I think I would deal w this at a dispensary. Take a scale w you.
They have a nice tablet based system I've never seen before; it is fast and efficient. The system allows you to get in and out faster. They have a wide selection of products. Just like every dispensary I've been to, you can't expect Zen to have every product that you like and have gotten attached to, the same products are just not there all the time and may never be back or at the same price point.They give you a small Zen paper bag for all your goodies, customers typically throw the bag at the nearest trash can outside the dispensary. This is not good for the environment. I am sure it's some law that all your purchases must be in bag. Zen can you find a way to fix this? I have 2 bags now, I forgot my old usable bag was at home (temporary hotel room home).Update September 2023: I made a purchase at a dispensary in California and the bud tender refused to let me use a bag I already had upon arriving, they insisted I take my purchase in their store branded bag. Oh well, I tried to reduce waste and I failed.
I’ve always had a great experience with Zen Leaf and this location in particular. Staff is so friendly and cares about your customer experience. I’ve been fortunate to be helped by Krysta several times at the counter and she is an absolute sweetheart. She is very informative and always mentions how many rewards points I have, and lets me know how many points I’m receiving from each purchase. I really appreciate that because I was unaware that my first year purchasing at Zen Leaf I was not collecting any rewards points! Thank you to this awesome team and shoutout to Krysta!
I've had a great experience with Nora, Jay and the staff at Zen Leaf. They have a good selection at a decent price point. I'd recommend stopping by if you're in the area.