Ordered 2 one gram carts on sale and was given 2 half gram carts. Returned to the store to bring up the mistake, and was told that I was charged the correct amount. The manager refused to acknowledge their mistake/overcharge and did nothing for us. Ended up paying a full gram price for a half gram product with no help from employees on their mistake. Will never be returning here again. Poor customer service. Do not go here unless you want to be charged double the price for a product and blamed for the mistake.
Always super friendly inside, usually little to no wait. The ordering process online is easy and there's always great deals. The only time I had an issue with an order, it was an issue with the payment processing host and they were quick to make it right for me once it was discovered. Plus, it's in a great accessible location. Cloud9 is the only dispensary I go to now.
I love Cloud9! The whole staff is always so friendly and attentive. I worked with Shilae today and she already had my order waiting for me when I got there. She answered all the questions that I had. Quick and easy. I would recommend Cloud9 to anyone that asks.
My favorite place! They have a great selection and the staff are the best. Loved Tracy!! She has been a huge help in my understanding of what is right for my needs. Tracy made me feel comfortable from the moment I arrived. Thanks again Tracy!
Cloud9 is AMAZING. There’s always something good there. The staff is very friendly and very helpful. I had the pleasure of being served by Tracy last time I was there and she was also AMAZING. She was very helpful and friendly and made sure I got the best deal. I will always be shopping at cloud9 from now on
Prices are more expensive than other dispensaries but the atmosphere and personalized attention helps. Definitely check out specials on the website.
Drove 10 miles just for them to say they are out of product. You need to update your website and tell us these things. Don’t come here. You would be better big with NuEras better deals
Great place will be going back. My budtender was awesome. He picked out some pretty good joints. They staff is great and it's located in a well populated area. If you are looking for the best well look no more..
Tracy was very helpful and knowledgeable about the products on hand. I would definitely recommend anyone in the area to check this place out
The staff here is pure magic!! I think the door to the back goes to a different dimension & that this place is actually run by fantasy beings masquerading as humans. They are friendly, charming, helpful, give a great education & make you feel like family. Relaxing & Clean. I love the esthetic of design. You can call in your orders!! I look forward to coming back.
Best prices in town! Also great location and friendly employees! My new go-to spot.
Awesome place with awesome energetic staff! Every one, and I mean everyone is super friendly, knowledgeable, and helpful. Clean store, well laid out. Great prices. I go like once a week...or more. Lol. They get alot of my money🤣🤣 hope this place opens lots of locations all over with some more amazing staff! If you could just clone a few from this location and put them in other places this company would kill all the competition!!Update: July 6th 2023Still my one and only place to buy from! Amazing staff and store. Just had it's grand opening event!! Come check them out, you won't regret it!!Pic is my bedroom artwork sporting my favorite cannabis store!
Cloud9 in my opinion has the best experience out of the dispensaries in Champaign.I greatly appreciated that the whole building felt oriented towards teaching you about Cannabis rather than selling it to you.Their team was eager to help and Zach specifically went above and beyond to answer every question I had!⭐