Cloud9 Cannabis Dispensary in Champaign, IL
Kynara B.
1725562524
My first time experience here at Cloud 9 wasn’t the best.Here’s why, i walked in and picked up my joint at the counter and asked about a sign that was on the door, stating if you leave a review for one of the sites which are weed Maps or leafy, I would receive a free gift.I’ve had friends who have come to receive a free gift only leaving a review under one siteToday when I walked in, I was told I had to leave a review on both sites while a white guy next to me was let off with an under review one site. i heard the entire conversation given i was standing right next to him.the guy with the GREEN hair orchestrated everything and made sure I left a review for both sites when i wasn’t even at his register i feel very discriminated against. Cloud 9 please do better.
Renee G.
1723930949
I absolutely recommend this store. The atmosphere the people namely ALEX...really ask for him. He listens to me he is so knowledgeable and I have yet to leave this store in anything but happy and literally on Cloud 9.Thank you Alex your one of a kind.
Ryan R.
1722020785
I love this place so much. They have regularly discounted, high quality products and lots of lovely people helping customers. I never feel like I’m in the store too long which has been a concern in the past. Megan is lovely and so helpful, as is everyone from the front to behind the counter. Can’t wait to go back.
James T.
1722008334
Always friendly, patient and knowledgeable. A fun environment to experience. I haven't had a problem receiving incorrect items and my selection is consistently satisfactory. I will say, I have a good deal of experience with finding what I need for my ailment. All the staff perform their duties professionally. Leading to an over all pleasant experience. They have a great selection btw.
Fawn U.
1721345669
I’m sorry but the products were dry and zero effect. Make sure you look at the harvest date. I didnt until I got home. It was harvested 8/2023 and sold to me 7/2024 that’s a shame. When I called cloud9 they blamed the company. I believe Cloud 9 is responsible for selling old products. Just like any good grocery store checks its products, cloud 9 should check their product shelf life. Tunnel Vision Ultra should have been pulled since they don’t give refunds
Mark C.
1720715889
Staff are nice. Not impressed at all with their website...it can be misleading. Saw a particular edible on sale for $21, plus tax. Tax on a medical purchase is minimal, so I figure a couple bucks for tax.At the Counter, I'm quoted $28 & some change. Did not purchase.All the other dispensaries in town will give you an accurate quote for a medical purchase off their website.When I asked why they don't do that, I got a confusing answer that when a product is on sale, a medical customer must pay the same tax as recreational customers.This was the 2nd time this happened here, probably won't be back.
Ryan J.
1719973111
Every time I come in I am always treated well. I love the light airy but low key lighting and I also love that this is the cheaper of the 4 dispensaries in the chambanavoy area. Stock is always very fresh. And even if there's an issue with my order everyone takes kind caring steps to ease my anxiety from my autism. I would love to work here.
Jane L.
1719610830
Alex took care of me today, and as always, it was an excellent visit! Each interaction I’ve had with every staff member has been warm and helpful and I enjoy hearing what their favorite products are when I’m trying something new. I utilize the online ordering most often but the site can be wonky when it comes to discounts and reflecting tax, so don’t hesitate to double check when cashing out at pickup- they totally understand and are happy to verify!
Sarah
1719070116
It was my first time at a dispensary in Champaign-Urbana and I was very pleased with my experience. I was able to pre-order, and got a message that my order was ready for pickup within minutes of the store opening. Megan was very friendly and efficient, and made sure to get me a freebie that came up in the system for my order. Also, the total I paid was less than I expected, which was a pleasant surprise. I'll be back! 🙂
Taylor M.
1718216220
I’ve only been to Cloud9 Cannabis a couple times, but I really like it there. The store is nice, the workers are great and helpful, and there’s some products I’ve noticed are a little bit cheaper than other dispensaries in town. Sydney was super sweet and helpful with trying to get my order payment figured out cause their system was messed up somehow and then gave me 2 little freebies. I wasn’t expecting and freebies, let alone two. I’ll definitely be going back to Cloud9 in the future and I hope I’ll get to see Sydney again! 😊
Mercy and Verdell J.
1717871317
I went to Cloud 9 and spent 175.00 about 1 pm. The person who took me bought nothing and ended up getting a freebie and it was put on the receipt that I got it. I am not feeling real good about this place.The cashier (starts with C) was rude and made sure to tell the person with me Good Bye and totally ignored me. I guess when you get in your 70's it can be easy for some folks to ignore politeness and manners. But old folks need relief from pain also. I have been a regular customer and otherwise like the place and people. But this was disappointing. Hopefully there are other places closer.
Tracy T.
1717604669
I was helped by Sydney today and what. Great experience. Not only was she thorough with my order she suggested other items that will help and plan to purchase in future. Excellent customer care!!
Amber T.
1715810451
They are always so nice and the one thing I love is that when u pick a reservation time they honor that and hold ur order and take it off the website. Unlike other places they have a reservation time but don't honor it and will sell it stuff out from under u. So I would like to give them a big thank u for be honest and honoring the reservation times.
Nick and Tana D.
1713577897
I always have a great experience at Cloud9! Tracy was the associate I’ve interacted with in the past and she has been fantastic but today I interacted with Jill & Jill was amazing!! Very positive experience and great vibes!
Anon S
1713136599
Ordered 2 one gram carts on sale and was given 2 half gram carts. Returned to the store to bring up the mistake, and was told that I was charged the correct amount. The manager refused to acknowledge their mistake/overcharge and did nothing for us. Ended up paying a full gram price for a half gram product with no help from employees on their mistake. Will never be returning here again. Poor customer service. Do not go here unless you want to be charged double the price for a product and blamed for the mistake.
Valerie T.
1712715001
Always super friendly inside, usually little to no wait. The ordering process online is easy and there's always great deals. The only time I had an issue with an order, it was an issue with the payment processing host and they were quick to make it right for me once it was discovered. Plus, it's in a great accessible location. Cloud9 is the only dispensary I go to now.
Rachael B.
1711227599
I love Cloud9! The whole staff is always so friendly and attentive. I worked with Shilae today and she already had my order waiting for me when I got there. She answered all the questions that I had. Quick and easy. I would recommend Cloud9 to anyone that asks.
Melissa C
1711217775
My favorite place! They have a great selection and the staff are the best. Loved Tracy!! She has been a huge help in my understanding of what is right for my needs. Tracy made me feel comfortable from the moment I arrived. Thanks again Tracy!
Ross M.
1710626983
Cloud9 is AMAZING. There’s always something good there. The staff is very friendly and very helpful. I had the pleasure of being served by Tracy last time I was there and she was also AMAZING. She was very helpful and friendly and made sure I got the best deal. I will always be shopping at cloud9 from now on
Rajean G.
1705517529
Prices are more expensive than other dispensaries but the atmosphere and personalized attention helps. Definitely check out specials on the website.
Brant N.
1704487275
Drove 10 miles just for them to say they are out of product. You need to update your website and tell us these things. Don’t come here. You would be better big with NuEras better deals
Teri A.
1697898819
Great place will be going back. My budtender was awesome. He picked out some pretty good joints. They staff is great and it's located in a well populated area. If you are looking for the best well look no more..
Rashidi C.
1697122804
Tracy was very helpful and knowledgeable about the products on hand. I would definitely recommend anyone in the area to check this place out
Mystic M.
1696030797
The staff here is pure magic!! I think the door to the back goes to a different dimension & that this place is actually run by fantasy beings masquerading as humans. They are friendly, charming, helpful, give a great education & make you feel like family. Relaxing & Clean. I love the esthetic of design. You can call in your orders!! I look forward to coming back.
Dane C.
1694440637
Best prices in town! Also great location and friendly employees! My new go-to spot.
Jessica
1689030561
Awesome place with awesome energetic staff! Every one, and I mean everyone is super friendly, knowledgeable, and helpful. Clean store, well laid out. Great prices. I go like once a week...or more. Lol. They get alot of my money🤣🤣 hope this place opens lots of locations all over with some more amazing staff! If you could just clone a few from this location and put them in other places this company would kill all the competition!!Update: July 6th 2023Still my one and only place to buy from! Amazing staff and store. Just had it's grand opening event!! Come check them out, you won't regret it!!Pic is my bedroom artwork sporting my favorite cannabis store!
Nathan D.
1682085722
Cloud9 in my opinion has the best experience out of the dispensaries in Champaign.I greatly appreciated that the whole building felt oriented towards teaching you about Cannabis rather than selling it to you.Their team was eager to help and Zach specifically went above and beyond to answer every question I had!⭐
505 W Town Center Blvd
Champaign, IL 61822
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CLOSED
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Payment Methods:
Cash Only
ATM Available On Site
Dispensaries Nearby
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ABOUT THIS DISPENSARY
Cloud9 Cannabis, located at 505 W Town Center Blvd in Champaign, is open to serve the cannabis community.
Medical: Yes
Recreational: Yes
Delivery: No
Before this dispensary could open, it was licensed by the state.
Product types and availability can vary from store menu to store menu, depending on demand. If Cloud9 Cannabis in Champaign does not have what you are looking for, there is no legal obligation to stick to a single brand. Your medical marijuana card, if needed, is universally accepted at any dispensary in Champaign.
Purchasing Marijuana Products at Cloud9 Cannabis
Preparation Helps: See what’s available ahead of time. If Cloud9 Cannabis in Champaign online menu is available on our site, this is the best way to see the different product options before visiting the dispensary. If enabled, after finding the right products you desire, reserve your order on our e-commerce platform.
Low tetrahydrocannabinol (THC) cannabis with higher CBD products are generally available to patients as well who prefer the non-euphoric effect.
Contact the dispensary if you encounter product-related issues or problems. Cloud9 Cannabis has a policy & procedure for this.
Please enjoy the menu products from this dispensary responsibly!
To stay up to date, sign up to our newsletter below to receive our MMJ Updates as well as discounts & specials as they arrive.
What People Are Saying
Kynara B.
1725562524
My first time experience here at Cloud 9 wasn’t the best.Here’s why, i walked in and picked up my joint at the counter and asked about a sign that was on the door, stating if you leave a review for one of the sites which are weed Maps or leafy, I would receive a free gift.I’ve had friends who have come to receive a free gift only leaving a review under one siteToday when I walked in, I was told I had to leave a review on both sites while a white guy next to me was let off with an under review one site. i heard the entire conversation given i was standing right next to him.the guy with the GREEN hair orchestrated everything and made sure I left a review for both sites when i wasn’t even at his register i feel very discriminated against. Cloud 9 please do better.
Renee G.
1723930949
I absolutely recommend this store. The atmosphere the people namely ALEX...really ask for him. He listens to me he is so knowledgeable and I have yet to leave this store in anything but happy and literally on Cloud 9.Thank you Alex your one of a kind.
Ryan R.
1722020785
I love this place so much. They have regularly discounted, high quality products and lots of lovely people helping customers. I never feel like I’m in the store too long which has been a concern in the past. Megan is lovely and so helpful, as is everyone from the front to behind the counter. Can’t wait to go back.
James T.
1722008334
Always friendly, patient and knowledgeable. A fun environment to experience. I haven't had a problem receiving incorrect items and my selection is consistently satisfactory. I will say, I have a good deal of experience with finding what I need for my ailment. All the staff perform their duties professionally. Leading to an over all pleasant experience. They have a great selection btw.
Fawn U.
1721345669
I’m sorry but the products were dry and zero effect. Make sure you look at the harvest date. I didnt until I got home. It was harvested 8/2023 and sold to me 7/2024 that’s a shame. When I called cloud9 they blamed the company. I believe Cloud 9 is responsible for selling old products. Just like any good grocery store checks its products, cloud 9 should check their product shelf life. Tunnel Vision Ultra should have been pulled since they don’t give refunds
Mark C.
1720715889
Staff are nice. Not impressed at all with their website...it can be misleading. Saw a particular edible on sale for $21, plus tax. Tax on a medical purchase is minimal, so I figure a couple bucks for tax.At the Counter, I'm quoted $28 & some change. Did not purchase.All the other dispensaries in town will give you an accurate quote for a medical purchase off their website.When I asked why they don't do that, I got a confusing answer that when a product is on sale, a medical customer must pay the same tax as recreational customers.This was the 2nd time this happened here, probably won't be back.
Ryan J.
1719973111
Every time I come in I am always treated well. I love the light airy but low key lighting and I also love that this is the cheaper of the 4 dispensaries in the chambanavoy area. Stock is always very fresh. And even if there's an issue with my order everyone takes kind caring steps to ease my anxiety from my autism. I would love to work here.
Jane L.
1719610830
Alex took care of me today, and as always, it was an excellent visit! Each interaction I’ve had with every staff member has been warm and helpful and I enjoy hearing what their favorite products are when I’m trying something new. I utilize the online ordering most often but the site can be wonky when it comes to discounts and reflecting tax, so don’t hesitate to double check when cashing out at pickup- they totally understand and are happy to verify!
Sarah
1719070116
It was my first time at a dispensary in Champaign-Urbana and I was very pleased with my experience. I was able to pre-order, and got a message that my order was ready for pickup within minutes of the store opening. Megan was very friendly and efficient, and made sure to get me a freebie that came up in the system for my order. Also, the total I paid was less than I expected, which was a pleasant surprise. I'll be back! 🙂
Taylor M.
1718216220
I’ve only been to Cloud9 Cannabis a couple times, but I really like it there. The store is nice, the workers are great and helpful, and there’s some products I’ve noticed are a little bit cheaper than other dispensaries in town. Sydney was super sweet and helpful with trying to get my order payment figured out cause their system was messed up somehow and then gave me 2 little freebies. I wasn’t expecting and freebies, let alone two. I’ll definitely be going back to Cloud9 in the future and I hope I’ll get to see Sydney again! 😊
Mercy and Verdell J.
1717871317
I went to Cloud 9 and spent 175.00 about 1 pm. The person who took me bought nothing and ended up getting a freebie and it was put on the receipt that I got it. I am not feeling real good about this place.The cashier (starts with C) was rude and made sure to tell the person with me Good Bye and totally ignored me. I guess when you get in your 70's it can be easy for some folks to ignore politeness and manners. But old folks need relief from pain also. I have been a regular customer and otherwise like the place and people. But this was disappointing. Hopefully there are other places closer.
Tracy T.
1717604669
I was helped by Sydney today and what. Great experience. Not only was she thorough with my order she suggested other items that will help and plan to purchase in future. Excellent customer care!!
Amber T.
1715810451
They are always so nice and the one thing I love is that when u pick a reservation time they honor that and hold ur order and take it off the website. Unlike other places they have a reservation time but don't honor it and will sell it stuff out from under u. So I would like to give them a big thank u for be honest and honoring the reservation times.
Nick and Tana D.
1713577897
I always have a great experience at Cloud9! Tracy was the associate I’ve interacted with in the past and she has been fantastic but today I interacted with Jill & Jill was amazing!! Very positive experience and great vibes!
Anon S
1713136599
Ordered 2 one gram carts on sale and was given 2 half gram carts. Returned to the store to bring up the mistake, and was told that I was charged the correct amount. The manager refused to acknowledge their mistake/overcharge and did nothing for us. Ended up paying a full gram price for a half gram product with no help from employees on their mistake. Will never be returning here again. Poor customer service. Do not go here unless you want to be charged double the price for a product and blamed for the mistake.
Valerie T.
1712715001
Always super friendly inside, usually little to no wait. The ordering process online is easy and there's always great deals. The only time I had an issue with an order, it was an issue with the payment processing host and they were quick to make it right for me once it was discovered. Plus, it's in a great accessible location. Cloud9 is the only dispensary I go to now.
Rachael B.
1711227599
I love Cloud9! The whole staff is always so friendly and attentive. I worked with Shilae today and she already had my order waiting for me when I got there. She answered all the questions that I had. Quick and easy. I would recommend Cloud9 to anyone that asks.
Melissa C
1711217775
My favorite place! They have a great selection and the staff are the best. Loved Tracy!! She has been a huge help in my understanding of what is right for my needs. Tracy made me feel comfortable from the moment I arrived. Thanks again Tracy!
Ross M.
1710626983
Cloud9 is AMAZING. There’s always something good there. The staff is very friendly and very helpful. I had the pleasure of being served by Tracy last time I was there and she was also AMAZING. She was very helpful and friendly and made sure I got the best deal. I will always be shopping at cloud9 from now on
Rajean G.
1705517529
Prices are more expensive than other dispensaries but the atmosphere and personalized attention helps. Definitely check out specials on the website.
Brant N.
1704487275
Drove 10 miles just for them to say they are out of product. You need to update your website and tell us these things. Don’t come here. You would be better big with NuEras better deals
Teri A.
1697898819
Great place will be going back. My budtender was awesome. He picked out some pretty good joints. They staff is great and it's located in a well populated area. If you are looking for the best well look no more..
Rashidi C.
1697122804
Tracy was very helpful and knowledgeable about the products on hand. I would definitely recommend anyone in the area to check this place out
Mystic M.
1696030797
The staff here is pure magic!! I think the door to the back goes to a different dimension & that this place is actually run by fantasy beings masquerading as humans. They are friendly, charming, helpful, give a great education & make you feel like family. Relaxing & Clean. I love the esthetic of design. You can call in your orders!! I look forward to coming back.
Dane C.
1694440637
Best prices in town! Also great location and friendly employees! My new go-to spot.
Jessica
1689030561
Awesome place with awesome energetic staff! Every one, and I mean everyone is super friendly, knowledgeable, and helpful. Clean store, well laid out. Great prices. I go like once a week...or more. Lol. They get alot of my money🤣🤣 hope this place opens lots of locations all over with some more amazing staff! If you could just clone a few from this location and put them in other places this company would kill all the competition!!Update: July 6th 2023Still my one and only place to buy from! Amazing staff and store. Just had it's grand opening event!! Come check them out, you won't regret it!!Pic is my bedroom artwork sporting my favorite cannabis store!
Nathan D.
1682085722
Cloud9 in my opinion has the best experience out of the dispensaries in Champaign.I greatly appreciated that the whole building felt oriented towards teaching you about Cannabis rather than selling it to you.Their team was eager to help and Zach specifically went above and beyond to answer every question I had!⭐
