This store has the best prices around. I go here every Friday for the Friday specials. Very good products also
Everyone here is friendly and helpful, but the minus-one-star is is ridiculously long and slow. (Disclaimer: I haven't been there for a few months, so this may have been remedied.) This was the only place I could find the one balm that works for my feet (I'm a medical patient), so this was hugely frustrating. I live near Rockford, where dispensaries are divided into medical and recreational in separate parts of the buildings. This one doesn't do that, they apparently aren't licensed as medical, so if you have bad feet or other medical issues, you're standing for a long, long time on your bad feet waiting for the stuff you desperately need. They do give a discount for medical, so make sure you bring your card.
Posted 50% off online then like 5 minutes before my scheduled pick up they called me and said it was a mistake and that they wouldn’t honor it. They always do this where I place an order and go directly into the dispensary within 20 min and they say the product is out but they have other more expensive items for sale. Feel like that’s part of their strategy to drive more business is just to post good deals and tell people it’s not available when they get there. Got so normalized nobody realizes it’s a scam. Closest dispensary is like another 30 minutes away so what are people going to do after they drive all the way out there?? Great scam
Slowest dispensary I have been to. Hate that this is my local dispensary. There is no sense of urgency when their line is to the door or out the door. Yes, very nice people but gotta move the line. Today, with 5 registers open it took 25 minutes to even get to a register. Middle of the day too! Every employee chats up customers like they are old friends. Which is fine, good customer service but when the line is out the door you have to speed things up and this store has no ability to do that. The lack of parking is not their fault but not being able to get customers in and out in a timely manner is. Every time I go here, I expect to be in line for 15-30 minutes regardless of the time of day, number of employees or any other factor outside of slow service. Also compared to other dispensaries, they have the worst rewards program. Unfortunately I will be going back, like I said I am stuck with this as my local dispensary. Should have also shared that I've been going here for over a year now. So this isn't a one-time thing like the other negative reviews on here. Even when the store is empty, it takes you 15 minutes to get in and out.
Love this place, except for the woman in the cat eye glasses that was there when I went today. She was on door duty. Clearly she wasn't ID trained like bartenders and bouncers are.WARNING TO THE TRANS COMMUNITY: This woman will talk to you using the name on your ID.Everyone else has always been great. She's a total pill though.