I am always treated great and receive excellent service every visit here. Please give this place a try whenever you’re downtown awesome special shout out to the bud tenders like Anna and Ariel who provide excellent customer service always thank you
The people are very friendly and knowledgeable. The service was prompt and the store is very clean. I came because of the good reviews and they didn't disappoint. When I'm in the area again, I will definitely be a repeat customer.
Ashley is the best! Go see her. She gave me some of the best customer service I’ve received anywhere and am so thankful to have come across her + this place. Thank you for a great experience along with quality products at great prices 🫶
Let me preface with the fact that I spend hundreds of dollars at this particular dispensary every week and am very well known by almost all employees.I ride a 1000$ electric scooter to and from the dispensary almost daily. Today like every other day, I went in and was met with attitude about my scooter. I was told that I need to lock my scooter to a bike rack, (first time this has ever happened, i order online usually i am in and out within a minute) and to put my own property at risk in order to secure a preroll because and i quote "it makes the floors dirty and its crowded", when there was nobody in the store and the floors were filthy when I got there.So why the change?There are no signs posted about locking up electric scooters and am wondering when are you going to get a proper scooter rack so that people can feel safe and secure at your business?
I’m new to Phoenix and have tried out a handful of dispensaries and this turns out to be my favorite because of their superior customer service. Today was my third visit here, and every time my bartender is top notch. Dilon, Izzy, and Carlos are super helpful, polite and professional. I would definitely recommend this place to everyone!
Sierra was very helpful in finding everything I needed. Their daily deals are pretty sweet saved like 80 bucks just by shopping the sales. And quality has been great
1ST time ever in a dispensary and I was so impressed!! Customer service was superb and the beautiful lady that assisted me was informed and knew exactly what I was in need of !! I'm still in 🫢 total awe.... can't wait to go again for my next special. BTW I'm not even a smoker!! My visit was for a gift and the recipient was beyond 😀 pleased!! So thank you Trulieve for everything! Go ✔️ them out!
This is my go to! Truelieve and Harvest do such a great job. They always have excellent product, frequently tied to good deals. Great selction. Oline ordering is simple and efficient. Rosevelt Row is my favorite location not just because it is close, but because the Manager Maurice is AWESOME and becasue they seem to hire the same time of people... AWESOME. So appreciated.
Nice staff but the tenders lie about inventory in order to sell more expensive product...Also depending on when you come in and how busy the line will be non-existent and the staff will just let you figure it out.Check in used to be at the front desk now it's in the way back in a little corridor.... so ppl have to be stacked on top of each other with no way out.... they need to tighten up on logistics to get ppl in and out without out being a fire hazard.They need to do a better job about being transparent on what's in stock.
The staff are still great but this place doesn't operate smoothly anymore. Unfortunately they've taken up a Texas business model and are running the store on skeleton crews, the front desk sits empty and ID checks are done by the online orders clerk who is also filling those orders. This leads to an unacceptable amount of time in line that I would rather avoid by visiting another vender.
I was having a really rough morning and the last couple weeks and felt like I was at a breaking point. I was helped by the manager Ashley, that firstly made sure the order of the line was correct and was helped first. There was a deal for pre rolls that I was a dollar short and was perfectly okay just paying for what I could, but she brought so much kindness that I barley see in the world and offered to cover the dollar difference so I could get another pre roll. I know that doesn’t seem like a lot but I am entirely grateful to have a dispensary so close to me that has such good energy and will now continue to go to this one just because of this experience. It’s not often you see someone help out for a random person they do not know. I’m glad Ashley is the manager at this location because I know she absolutely deserves that position and provides the best services for her customers and her employees. Thank you Ashley. You genuinely made my week. Thank you.
"Trulieve in Phoenix, Arizona, is a cannabis haven that consistently exceeds expectations. Their knowledgeable and friendly staff create an inviting atmosphere, making every visit a positive experience. The extensive range of high-quality products ensures there's something for every need, with detailed information provided to guide your choices. The attention to cleanliness and safety adds an extra layer of confidence. Trulieve's commitment to patient care is evident, making it a trusted destination for medical cannabis. Whether you're a seasoned user or a first-timer, this dispensary sets the gold standard, providing a welcoming environment and top-notch products that cater to diverse preferences and medical requirements. Trulieve truly stands out in the Phoenix cannabis scene."
The employees are always so kind, friendly and cheerful very eager to help. They always make sure that I’m satisfied with my products every time before I leave the property.🥰 Ashley the manager! is freaking awesome!!! 🤩 ❤️❤️
Visited to buy a Christmas present for someone. Very helpful & knowledgeable staff eager to assist customers not personally familiar with this market. Results were favorably vetted by the recipient who was, unlike myself, very familiar and knowledgeable about the product type. Excellent agnostic customer service!
Calm environment compared to some other dispensaries, which I like! Nothing is more frustrating than an over-stimulating vibe. They also have a decent amount of 1/2 oz selections at various price points - that’s a win! Shout out to Angel for being so helpful and sweet. Despite being a quiet Monday morning everyone working was in a good mood and I felt very welcome. Thanks Angel - and the other two gals on staff! 🙂
I visited here the day before my birthday because I saw that they carry a brand I was told to check out that we don't have here in Colorado. I'm so glad I stopped here because man they had some great deals for me, being first visit, birthday.. I was very satisfied and the people were all friendly. My bud tender got excited and a bit distracted because she saw a cousin but I understood lol the guy who she had finish checking out my order was great, even recommended me check out local first Friday which was appreciated!
Stopped by on my way to California for a wax cartridge and was not disappointed. ⛽️I was looking for a wax cartridge at a certain price point and the budtender Angel did the best she could to hook me up while working with my budget. Thanks to her, I was able to walk out with a .5g wax cartridge for just under $30. As a first time customer, I was able to get 30% off my first purchase which was super helpful to keep me within my budget. They have a huge selection of edibles, flower, and wax so I’m sure you will be able to find something that works for you here.Pro tip: bring extra cash for tax and a tip. 😉
In town visiting phoenix and got lucky as this was the closest dispensary to the hotel. From the moment you walk up til you leave all the interactions with staff are very genuine and kind. My bud tender Ashley was(is) very knowledgeable and as chill and cool as they come. Appreciate you. Amazing deals for first timers but prices seem favorable overall, great selections…I would definitely go back and recommend to others….easy stop on your way to first Fridays. Thanks
The DAs give amazing customer service. The wait time varies but, with the awesome workers on the line it goes by pretty fast. And the security there is efficient with the work they do as well.
I was helped out by Ash and they were extremely helpful and kind! Ash made me feel welcome and gave me solid inputs and opinions on brands and strains. If you ever are helped by Ash, you won’t be disappointed! The dispo is very clean and well organized also. Ash deserves a raise!
My debit card was used as an atm transaction . The cash return to round out the transaction was suspicious. I thought it was hacked after coming here. But after further investigation with my bank it appears it was probably done at this location. It incurred multiple charges to the point my bank is investigating the fraud. I will also be reporting this issue to the Fed. I would not recommend using anything other than cash at this location. Or go somewhere else. Not worth the security risk. My account was cleaned out through an Apple Pay using my bank account after it was last used at this location. And y’all got a tip to add insult to injury. I doubt I’ll get any response that shares any level of apology and accountability for this monster problem!
Truelive rules!! They have all the best buds on every tier!! Low mids and top tier! The strains I f with are gush mints sun mints stay puff og, lots of new stains always coming out.
One of the best experiences I’ve had at a dispensary!!! As soon as I walked in I was greeted by Amber who was incredibly sweet! She let me know of the deals for the day and started my morning off with a great conversation. Then as I walked in, I was taken care of by Angel. That name says it all, an absolute pleasure and incredibly knowledgeable on the different strains. Definitely will be back!
A refreshing experience walking into Roosevelt Row and being greeted by Courtney at reception. She welcomed us in, described the daily deals, and checked us in flawlessly. Thank you for the wonderful service!
Angel was awesome. Amazing customer service. Very knowledgeable of the product
Wes was extremely helpful today during my checkout experience as a first-timer! I also appreciated the kindness of the ladies at the front checking me in. Overall, thoroughly impressed with the customer service as no one walked in un-greeted; very welcoming 🙂
Wes went above and beyond he went back to check for the gummy’s that I wanted they didn’t have them. He came out with two other options. Neither of those that I was interested. In fact he did help me out on a great deal on some flowers and I will be back Tuesday when the gummy’s that I did want are in and possibly Wednesday if they’re not in Tuesday. He’s numero Uno man.
Roosevelt Dispensary ReviewAs an avid cannabis enthusiast, I've had the pleasure of visiting various dispensaries in my quest to find the perfect blend of quality, variety, and exceptional service. And let me tell you, Trulieve Roosevelt Dispensary has truly set the bar high. From the moment I stepped through their doors, I knew I was in for a treat.First and foremost, the atmosphere at Trulieve Roosevelt is warm and inviting. The staff members are knowledgeable, friendly, and passionate about their craft. They greeted me with a genuine smile and a willingness to assist me in finding the ideal products to suit my needs. Their expertise and willingness to educate are truly commendable.The dispensary's interior is well-designed and spacious, allowing ample room to browse their extensive selection of cannabis products. Whether you're looking for flower, concentrates, edibles, or topicals, Trulieve Roosevelt has an impressive array of options to choose from. Their commitment to quality is evident in the carefully curated collection of products they offer, sourced from reputable cultivators.What truly sets Trulieve Roosevelt apart is their dedication to personalized customer care. The staff took the time to understand my preferences, needs, and desired effects, guiding me towards the perfect strains and products. Their recommendations were spot-on, resulting in an exceptional experience every time.Moreover, the convenience of Trulieve Roosevelt is unmatched. They have streamlined their processes, ensuring a quick and efficient checkout experience. Whether you're a seasoned cannabis connoisseur or a curious novice, the staff is always ready to provide guidance and answer any questions you may have, making the entire process hassle-free.One aspect that deserves special mention is their commitment to safety and compliance. Trulieve Roosevelt prioritizes the well-being of their customers by adhering to stringent safety protocols. From the moment you enter the dispensary until you leave with your purchase, you can rest assured that your experience will be safe and secure.Lastly, Trulieve Roosevelt's dedication to community engagement is praiseworthy. They actively participate in local initiatives, educational events, and support various charitable causes. Their involvement goes beyond being just a dispensary; they strive to make a positive impact on the community they serve.In conclusion, Trulieve Roosevelt Dispensary is an oasis for cannabis enthusiasts seeking top-notch products, exceptional service, and a welcoming environment. Their knowledgeable staff, vast product selection, personalized recommendations, and commitment to customer satisfaction make them a shining example in the cannabis industry. Whether you're a seasoned consumer or new to the world of cannabis, a visit to Trulieve Roosevelt is an experience worth savoring.
First time coming here, and the customer service was amazing! I usually get a little social anxiety having to come in and pick up. However the ladies in store today were super amazing, they greated me in a friendly and welcoming manner, which made me feel super comfortable! I will definitely be coming back here as a regular! They have great deals, its a super clean organized dispensary and again GREAT cusotmer service!!!
Have been going to this location since they opened and one of my favorite parts is the service! If you have been to this location you probably have met Courtney & it is never a miss with her. Always knowledgeable, always greeting me with a smile. Most recently when i went in it was extremely business and only Courtney & her manager Maurice were handling the sales floor. I watched the line constantly fill with people but my service was still amazing! Truly a joy to see this location know their stuff & their people. That can not be trained! 10/10 stars!
I went today for a cart and ending up waiting for 45 minutes to get serviced. The only reason this rating is two is because of Courtney. She was doing her best because she was the only tender on staff besides the manager. She deserves a 5-star rating for her patience and demeanor
THE best staff, products, all of it. This place literally makes me happy - I only go here!
Great place. Super friendly people. Nice pickup setup separate from walk-ins. They have the wyld 1000 mg gummies for a great price. Go check it out.
When I came to this particular location a young lady helped me and I was bummed out when I came in because I realized when they purchased Harvest I became a patient of trulieve and didn't get to take part in the first three BOGO offers! I felt really disappointed because I had been a harvest customer but never truelieve before. I mentioned that I had traveled all the way from Mesa AZ on the bus which took a good 2 and a half hours just to get a BOGO on the Mac v2 they have by sublime ( which is top 3 strains of all time imo)So I was able by the grace of the manager on duty to get the bogo on the sublime eighth and ended up leaving with about 7 grams for 46$ roughly, and it was some of the most amazing flower I've had to date 📅👏💙 🌼
Quality cannabis buying experience! There a polite guard out front, the check-in process is very quick and smooth. Once I side the selection is overwhelming for the novice. Luckily there is plenty of knowledgeable and helpful staff. They can quickly help you articulate your need then present the various options. Prices seemed reasonable. On site parking is very nice--though it does get crowded in Friday night.
I had to check out the new hot spot in downtown and am super happy I did! Service was amazing and Kurtis, our bud tender, went above and beyond to make sure we had a great experience. The first time customer specials are amazing and the quality of flower is top-notch! Thanks to Kurtis and the rest of the staff!
Rosemary was great. She was friendly, patient and knowledgeable...The store itself had gr8 deals and very clean! Hands down we will be back. Service like this is hard to come by! Thank you Rose for making the experience wonderful.
Stopped yesterday morning, although i thought I walked I to a meat locker it was so cold, the staff mote than made up for it with their big smiles and warm hearts. The recommended Amnesia Haze hit the mark spot on. 🙏 might have to return for another breakfast treat. Much love from @aplaceforstoners
Had a wonderful experience here today. We're from out of state, and was a little unsure what to do in a dispensary. Maurice, the store manager, was so informative and helpful. He spent a lot of time explaining things and giving honest opinions. Lex, the girl who checked us out, was also informative and helpful, and super pleasant to do business with. The store was clean, inviting, and all of the staff were friendly. I totally recommend!
I made a mistake.Came in Thursday after a very hard trip to Phoenix for my daughter's autism evaluation, hoping for something good at a decent price, because I medically need cannabis to be hungry enough to eat and i hadn't eaten anything with 4 hours to go before home. Checked the online menu and saw area 41 for about $55 an eighth, which seemed nice and is what I could spare comfortably. Place was clean and the lady was nice enough, and I let her go through a few strains before she got to the one I wanted, but the price jumped 3 times and before I knew it I was charged $74. My mistake was not leaving when the price started going up. Cannabis was decent enough, definitely helped me eat. But it's almost gone and I never really felt like I got $74 worth. Should've walked away, my fault, but so everyone else is aware, the prices go up all of a sudden and for no reason, medical patient or rec. At least it did with me and I'm medical. No price breaks, no points, no freebie for the first time. Nothing.Heard this company bought out one of the local dispensaries in my city. Now I know not to go to that one. I don't make mistakes twice.
Very glad to have a dispo in this area. Clean store and professional staff. Shout out to Miles for making sure I got the freshest flower and best deals!
Some good deals, some pricey. Nice store. Was told using my debit card would save me the ATM fee, but still paid a fee. Perhaps post the fees so there isn't confusion.
Right off the bat the place looked crispy. Everything was aesthetically pleasing. From the gentleman in the front desk to the bud tenders all nice and great energy! Really helpful would recommend anyone in down town PHX to check the homies out! Will be back for sure! Thank you guys for the help
Max and Melba were very helpful today. Popped in for the grand opening event and max had a slight issue on check out. Thanks to Melba she came and helped make sure my total was correct. Awesome staff and definitely look foward to stopping by time after time.