Autumn G was super helpful! She helped me figure out the process and figure out the best product for me 10/10 Autumn G
Autumn’s customer service was truly great. Highly recommend checking out this location
4/1/24 (morning) Today the employees tried to sell my elderly mother a $100 listed flower product for $135 after taxes, a 20% senior discount, and $10 off from points. They refused to explain why the price was so high and poor shamed her instead of admitting and explaining their mistake (despite her asking to go over the math with them). She came home without the medicine she needs to manage her illness because of how poorly their manager on duty treated her and 'handled' the situation.
Autumn was extremely Helpful with all the information on the products I ordered. Very sweet and nice, overall a lovely experience 😊
Called and asked about their special, was politely put on hold for 10 minutes and then the call ended. Called back, and realized the guy hung up and ignored my number 3 times because they don't know how to answer a question unless it's going to be the answer the customer wanted. Called off of my girlfriends phone and he promptly answered and laughed at me when I called him out for it. Whatever dude it was has no business dealing with the public.
Usually a very good experience. I requested a couple things on the way the bag was packaged like stapled etc etc. The guy said you could say please. If I have to repeat myself more than once I don't say please, thank you. I will go to Marion next time or thrive in Harrisburg. Have a good day. Updated information, got home and lo and behold no receipt in the bag.
So happy for a store like this. I appreciate the employees more than anything. They are spot on with answering my questions.
Everyone is so kind and the transaction is so easy. I always mobile order and pick it up. No more shady deals from some guy with snicklefritz! What a time to be alive!
Usually it's a great experience. The lady today was very hateful and worse attitude I've experienced. Maybe she was having a bad day idk. They gave her the wrong item and once I told her thats not what I ordered she got hateful. She didn't show me the other item until I asked if it was in there. No thank you, no have a good day, nothing it was just "here". I always tip the bud tenders but not today. If she don't want to be there then leave.
Everyone is so kind and the transaction is so easy. I always mobile order and pick it up. No more shady deals from some guy with snicklefritz! What a time to be alive!
I have had nothing but GOOD experiences here. Each budtender is kind enough to help you out with any questions and hypotheticals when it comes to purchases.
So far each experience has been different. I have experience more poor customer service than good. Two people that are great are Lauren a floor supervisor and another employee that I can not recall his name (update: his name is Clark) now but he works hard and well. Lastly, the security and a front desk working with the glasses tall and brown skin are great. Most everyone else is "fake nice" and I can tell right away by the way they react to me and other customers. I know that when it is busy things are different than when it is slow, however, I have been multiple times and the other people with great customer service are the ones I mentioned above. I will update this post with names later. So thank you Lauren and 3-4 others that work well with me and other customers, I hope your high frequency of love and community can shine on the others around you.And thank you Gabby 💛
It was great had my order ready to go in 15 minutes. And they were very friendly I loved it such a change from Marion
It's smaller than the store in Marion, but still equally as good of a selection. Parking isn't the easiest, but its not very difficult on the side lot and parking is free. Extremely friendly and knowledgeable staff!
Best place to go to! Always look forward to seeing the amazing people who work at consume. Fair prices and they also do 20% off depending what day it is and you get points with your purchase that can be used for future purchases!
High quality product at fairly reasonable prices. The Illinois taxes are outrageous, but that's not Consumes fault. But they run pretty good deals everyday of the week with special event deals happening. Not too long ago they did 35% off everything in the store. That's hard to beat. So if you're looking for cannabis, give them a try.