Beyond / Hello Dispensary in Sterling, VA
Based on 262 reviews
Gini Smith C.
1713114189
Everyone at the Sterling store are so nice, I look forward to seeing everyone. They are professional yet friendly. I use a rolater & different staff look after me, opening doors for me, especially since I’m just back to walking after surgery. They rock!
Kate R.
1712689506
Beyond Hello in Sterling is absolutely amazing. Every single staff member is kind, courteous and knowledgeable. It feels like I'm going to visit friends instead of, for what was initially, an anxiety-producing experience.My only disgruntlement comes from the platform through which items are ordered. I've been a customer using this platform and stalking reviews often and have found poorly reviewed items to be removed and reposted. It can be very misleading. Otherwise, the dispensary itself is great.
Floyd S.
1712549798
All of the staff were very friendly, knowledgeable and helpful. I’m a first timer to any medical dispensary and was just a tad nervous. I’m already looking forward to my next visit. Thank you Beyond Hello for creating a such a safe and friendly environment.
Tommy L
1712383162
Brian is AWESOME! His product knowledge and suggestions are a bright light that makes it easy to find just what I need. The facility is very impressive and well stocked. The deep discounts for seniors, military and veterans are greatly appreciated. Thank you all for improving the quality of my life. I am a Beyond / Hello client forever after.
Gretchen S.
1711493007
I just wanted to thank Cara and Alena for their exceptional customer service that went beyond my expectations with the generosity and professionalism in solving a broken cartridge. They were quick, gave me a refill, and were wonderful, as always.
Gini Smith C.
1711127010
Everyone at the Sterling store are so nice, I look forward to seeing everyone. They are professional yet friendly. I use a rolater & different staff look after me, opening doors for me, especially since I’m just back to walking after surgery. They rock!
The K.
1708712621
Great place, friendly and knowledgeable staff. Great selection.My only issue is the pricing of cartridges. $80+ for a full gram is ridiculous. The quality is great, however it’s hard for me to justify spending $80 on a cartridge.
Anna
1708130641
Super friendly from the front desk individuals to the check out individual as well! I’ve had a medical card since 2020 and always gone into DC before. Heard about this dispensary opening up a while ago and decided to drop in tonight on a whim. Super easy process as a first time customer, love that I’m able to order on their iPad instead of trying to decide off a menu board (helps me with my indecisiveness)!! The wait wasn’t long once I submitted my order (only about 10mins), lots of customers (it’s Friday and w/ the upcoming weather so I was prepared to wait for a while). Will definitely be back, thank you!!
daniel K.
1704665885
Deliveries are very limited from this location, only worked out 1 of 4 attempts. Had to go in person and placed a pickup, waited almost over an hour past when the pickup should have been ready. Placed a delivery order this morning, had to call store after delivery time window to find out that the delivery was cancelled. No notification or message about cancellation, placed order 4 hours prior to the only delivery time window that was available. Been to several Beyond/hello locations, most unsatisfied from this location. Great business, not a great location or service offered. Won't be ordering from here anymore, never get deliveries and pick ups take forever.
kimberly A.
1700355720
Kinda rude interaction with coming in for the first time. I did the online certification and filled in the online new-inpatient form a few weeks in advance. I decided to come in an hour before closing as I was told you’d just have to present your certificate and license and you can start shopping (and I already searched the site and had an idea of what I was coming for) came in and the lady at the front caught an attitude since I was a new patient and didn’t order previously online and because she’d apparently have to make a new patient profile despite me filling my info out online. She basically was trying to tell me I’d have to probably come back another day as it’d take too long to do and they’re closing soon… I apologized and she sighed and asked if I knew they closed at 8 and why I decided to still come right before closing (again I got there around 7 they close at 8…) and then said that she guesses she can try to get me in the system at least but I’d probably only have like 5 minutes to shop since there’s “ALOT OF ADDITIONAL PAPERWORK for me to sign and fill out”. I said that I already knew what I wanted anyways and she just glared at me… again by this time it was only 7:12… she took my license and tried to make it seem like my certificate was a screenshot or was for someone else until I showed her the email I had pulled it from. It only took her 10 minutes as well to get my profile up and going and she had me initial one thing at the end of her 10 minutes of scrolling on her iPad so I wasn’t sure why she was trying to make it seem like it was a long paperwork process. The entire interaction just made me feel very unwelcomed and unsure if this is somewhere I’d like to come in and shop again. I continuously apologized for coming in “so late” despite them having a whole hour of still being open and not knowing it’d be such a “process” for a new patient when I was told if I did all this stuff on the front end (getting the certificate, signing up online, etc) before coming in - it would be an easier transaction. Definitely just rubbed me the wrong way and she was so cold and unwelcoming from the time I came in and even as I was leaving. For any new patients - just order pickup online and try to come in before 6 I guess for a more positive experience… she was nice to the returning member though so maybe it gets better.
Nathan T.
1694525643
Once you are setup in their system it is fairly easy to place an order and drop in to pick it up. 3 stars because of cost and quality of product.To make things better it would be nice to smell and see the product prior to purchase. I also expect the product to be very dry because it always is.What I would like to see:Better pricesFresh productMore locations (I have to drive too far, google the locations)The ability to see/smell product before purchaseA dedicated sales person to educate first timers (they have lots of questions and slow lines down)Product Request: Cannabutter ready to bake withAn entry door that doesn't require someone allowing you entrance (image if they did that at the ABC store, craziness!)I would love to see how products are grown, fertilizer choices, chem vs org, hydro or pots, indoor or outdoor, pruning methods, etc. Seed to table process tour would be awesome!Dropping to a 2 star review because of the response to my review where my main two points were not addressed, cost and freshness of product.
Lenora G
1694286652
Placed a pickup order at 11:30, got a notification at 12:30 that it was “out for delivery”. I was confused because I heard nothing for the next 3 hours, then they called me at 3:30 (4 hours after my original order!) to tell me they weren’t going to be able to deliver it. I wouldn’t be so annoyed if there’d been any modicum of reasonable communication from the company, but they wasted hours of my time by making me think my order was “on the way” when it very clearly was not! I wasn’t even given a reason why the order couldn’t be delivered, just “sorry were not gonna make it”
Abdul N.
1693522259
Beyond Hello exceeded my expectations with their amazing customer service. Alinaa and Cara were incredibly knowledgeable and respectful. They went out of their way to assist me, providing professional and friendly help. Their expertise made my visit enjoyable and motivating. I highly recommend Beyond Hello thanks to their exceptional staff and top-notch service.
Tommy L
1692324204
Brian is AWESOME! His product knowledge and suggestions are a bright light that makes it easy to find just what I need. The facility is very impressive and well stocked. Deep discounts for military and veterans are greatly appreciated. Thank you all for improving the quality of my life. I am a Beyond / Hello client for the rest of my life.
A. Rose H.
1691321787
If you are a new patient, don't come in the last hour of them closing... they frown upon that. They are very thorough. Orders are placed at a kiosk and then brought out. Most orders take 10 to 15 minutes to be processed.
Pedro A.
1690225877
If are a vet, come in on monday. Truly a pharmacy made for people that need it. People here are eager to help and explain everything step by step. If you wonder what will suit you better for whatever issue you are having, don’t worry just ask any of the fine ladies and gentlemen in the shop and you will be guided well.
Mark M.
1690043893
There is good service and then there is the service Cara and Ricky provide me every time I visit the Sterling Beyond Hello. They are two of the most amazing people I’ve ever worked with. They are both truly amazing!!
Emily Grace (.
1689635164
I ordered online and picked up in store. The whole process was fast and easy. My order was fulfilled within minutes of placing. I paid for and picked up my order at the store (during my reservation time) and everything went very smoothly. Alena was also super nice and helpful!
Noneof Y.
1689531008
So the review request came about a half hour before delivery arrived. It was my first delivery with them and I thought things had gone wrong. But the guy came by about a half hour after I wrote the review and it was awesome. Thanks.
Michael B.
1688692840
The entire staff was wonderful. Attentive. Very quick to greet and answer my questions. The pharmacist greeting me first to help answer questions...and then, later, to advise about potential prescription drug interactions. Super awareness and care. Cara also greeted me and was super knowledgeable and helpful. She very generously spent her time with me, answering questions about devices & technologies. Give the entire operation 10s out of 10s!
Carl O.
1688004335
Been using them had one issue that really upset it and the pharmacist fixed it for me today. Other than that good products and pricing can be a little high but don't be a baby about it. Safety first.
R S
1687810132
Registration and ordering were easy and quick. All the staff I interacted with were very friendly and able to assist me as needed. My only complaint is that prices are a little high, but that's to be expected at any dispensary in VA unfortunately.
Linda E.
1687484668
Staff were very professional, helpful, friendly and well versed in the product. The medical consultant discussed my condition with me and walked me through the process of selecting and making my purchase. Thank you all for a pleasant visit to Hello/Beyond.
Briana J.
1687361320
Brian was very friendly, helpful, and knowledgeable. He listened to my concerns and thoughts and shared his opinions and suggestions. Thank you Brian!
Carl O.
1686655277
Staff is awesome. Their lab products are pretty good. Especially the lab cache strains. If they would just drop prices a little further down I'd be a lot more happy kind of expensive to get concentrates.
April R.
1684879082
I was a new patient today. I didn’t know what to expect or how long I would be there. From the time I got to to Check In until I walked back to my car was 25 minutes maybe 27. Cara helped me understand everything. I look forward to visiting the website.Thanks Cara!
Linda E.
1684830716
Staff were very professional, helpful, friendly and well versed in the product. The medical consultant discussed my condition with me and walked me through the process of selecting and making my purchase. Thank you all for a pleasant visit to Hello/Beyond.
Jean S.
1684248331
Kaiden was very, very helpful with all of my questions 👍👍. Also, as always, all staffers are very welcoming and friendly…from the moment I walk through the door until I check out. Being of a slightly older generation, I find the friendliness of the staff at this dispensary awesome and refreshing. Thanks for helping to make my day 👍
Dominic M.
1682787778
For a first time experience everything went smooth. The staff is amazing both in front and behind the door. Very informative - had a knowledgeable answer for every question I had. Special shoutout to my boy Ricky at the front desk. From the moment I walked in his energy was amazing and he handle the oncoming traffic of people seamlessly. I will be back
Matthew W.
1676999876
Access to medical grade cannabis through Beyond / Hello has truly been a blessing. My cancer treatment made me lose my appetite, made it difficult to sleep, and generally being awake was hard. Taking a bite, toke, or rip from any one of their products instantly changed everything. I could sleep without pain, had an appetite again, and managed daily struggles a lot better. Getting registered is easy and there is even an on hand pharmacist to assist with recommendations!
Steven D.
1672497131
They used to be a 3 stars. Here’s what changed: delivery! They used to handle their own delivery and they charged you a modest delivery fee. Then, they switched to High Road. An order that cost $65 in the store is now $115 to have delivered! Why? High Road does not honor BH’s discounts, they add a $3-$5 charge to ALL products, they only accept debt cards which have fees, and they still charge you a delivery fee! Does anyone care? Nope! When you have no completion, why would you care? At this point, they are a full on Monopoly and they know it. They don’t care about the customer only money. I am done with BH. I will wait until VA goes full recreational and other companies come in and drive them out.
Maxwell P.
1670544093
I left a negative review a few months ago. Since then, service has improved noticeably. Their operation is more streamlined for the customer now, so I think they should be commended for taking the feedback many have given and improving their service. Staff is really friendly and personable and wait times have come down alot. Will definitely continue coming here.
S
1670125426
First timer. The girl up front was awesome. She was very helpful and made an excellent first impression. Guys in the back very nice but they played bad music. The product is as advertised...Grape Pie flower is fire! They need more edible choices. If I have to wait give me a cookie.All good first visit.
Sam S.
1669157265
This is the only medical cannabis dispensary in the area as of this post. You need a letter from a medicinal cannabis doctor and an state ID to get in the door. You cannot browse the products, you can only see them online, so be sure to place your order ahead of time if you can. Considering how many people live in NoVa, they do a good job, but they seem to do a lot of volume, and it's slow. The product has been good quality and reasonably priced. Hopefully they will sort out their staffing issues soon to speed things up a bit. Or maybe just use a bit of their products before you go there, and chill out. They're doing a good job and it's nice to have these products legally available.
Cindy S.
1668123388
Placed an order for pickup. When I called to have it changed to delivery they said they would need to cancel the order on their end and then I can go back and reorder for deliver. They confirmed they had one more delivery window for today from 5-7. Ok. No problem. I placed an order and received a text stating my order was received for delivery. Then 5 minutes later I get a text that’s it’s been declined. I called the store and the representative told me to disregard the text. He said it was sent in error and that they have my order for delivery. Well, that was not the case. I waited and there was no delivery, no call no text. Disappointing as I’ve been a patient here for almost a year and had no issues before.
shesul
1667087601
i’ve been back and forth with this place a lot, but this is most certainly my last time. placed a pick up order at 3 pm only to have it stuck in “preparing” all the way until closing. I never got my order. I never got a notification that it was ready let alone the fact that it was running late. i guess this is what happens when a state chooses to go the corporate cannabis route instead of helping out smaller and MUCH more competent businesses. products aren’t even worth the trouble or the wait. my best advice to you reader: just go to D.C. this place wont last very long once more businesses start opening up around here.
june B.
1659730765
My first visit today and it didn't go well. The right hand doesn't know what the left hand is doing. No one wanted to own the problem, not even the assistant manager. After 30 min, I asked if my order could be canceled and they were ok with it. I work at a dispensary in Maryland, but live in Virginia, got my card and decided to visit Beyond/Hello. I know how a dispensary should work, this isn't how to do it. I wanted to support medical cannabis in Virginia, but I will have to support it somewhere else. Very disappointed.
Frothy M.
1659281476
The service is so slow. Every time I visit something is different in the pick up process. Prices are high. Inventory changes rapidly. If you find a product you like it will be gone and rarely be back in stock.
Christopher G.
1659037711
Not a lot of variety, never any sales... I made an online order and showed up just to wait an hour inside even tho only one other person was inside, several others came and went... thought it'd save time, nope!I'm about to just bite the bullet and register so I can shop in DC even tho it's much further.3pm on a Thursday, even tho it's empty don't expect fast service, doesn't matter if u only get one small thing. Only reason I was helped was because I was leaving the store since I was tired of being inside.My friends in Maryland always have better stuff and a fraction of the price... what gives?
J
1658412620
Normally this is my go to place. Love the people working there and the place is so neat. Today was horrible though. Driving 45 min. just to be turned away. Got there before it closed, was let in the door but the girl at the desk must have really wanted to go home because she said I couldn't be helped. I count on the website being updated properly so I can plan ahead. If you can't serve people put it on your site. Otherwise when people get there on time they should be served.
Cameron B.
1656967962
Waste of time, waste of resources. This place is absolutely an utter disappointment. I waited 2 hours after checking in before being seen. When the associate finally said something, she told me “oh I didn’t see you sitting there”. What type of establishment is this. Never once did she call out my name or anything. Then I proceeded to wait more time in their freezing cold lobby for the pharmacist. I’ve completely wasted my day and will never ever return. The Philadephia location is so much better. If there was reciprocity, I would drive to Philly before I ever return back to Sterling. The store is that bad. I didn’t even want to sign up for loyalty points because I will not be returning.
J
1656635625
Normally this is my go to place. Love the people working there and the place is so neat. Today was horrible though. Driving 45 min. just to be turned away. Got there before it closed, was let in the door but the girl at the desk must have really wanted to go home because she said I couldn't be helped. I count on the website being updated properly so I can plan ahead. If you can't serve people put it on your site. Otherwise when people get there on time they should be served.
Stephanie M.
1656610429
I’ve ordered ahead and had to wait. Today I walked in and people kept going in. I was never told to order. I finally went up to the desk. Then had to order and wait some more. Just really really frustrated. I am hearing impaired but make more of an effort if someone doesn’t heR their name called. It’s not too difficult
Emiliano S.
1656095092
Good price on the vape. If they only had concentrated options at an attractive price…..or better options on flowers
Derek E.
1654805626
I don’t see what all the negative reviews are about. I’ve been a patient here for about two weeks, and in that time I’ve received some of the friendliest and most knowledgeable service out of every dispensary I’ve been to, including CA, NV, CO, MA, and PA. This place rules!Sure. They don’t have 25 different indica strains and 30 sativa strains and 40 hybrid strains, but who needs that much variety?!? Honestly?!? Pick a vibe and get what they got cause it’s all tasty!!
Scott Schrader CIC, C.
1652755311
Never been inside! But I take a friend for their refills. My friend always says good things. I on the other hand am stuck waiting outside for 45 minutes or more.
Ryan M.
1649871838
Showed up an hour before they were closed and turned away. Made an appointment for the next day for 630 and was not even called on until after 720. It's an hour drive for me one way. Might not be as upset but almost 4 hours in the car for one visit. On the other hand pharmacist there was amazing thats who all 3 are for. And then there's the poor girl who clearly wasnt given the proper instruction on how to check people out at the Cash register.
Alan F.
1648423368
Friendly, efficient. If you order it online, just have your license/DL/note ready at the door so they can let you in. I waited less than five minutes, paid for the order, they gave my passes back and I was on my way. Sheetz across the street if you feel like a snack.
Peter T.
1646231815
The facility is clean and spacious. The employees are friendly and professional. The onsite pharmacist was very helpful; he listened to my symptoms and suggested several products to me. The prices seemed very reasonable (this was my first experience with purchasing medical cannabis).
An A.
1643149141
This place is so clean! The system is well thought through, and efficient. Online deliver and pickup are also available. First time patience are able to have meetings which can enrich their knowledge on cannabis, allowing them to make educated decisions about how they are self medicating, ie what helps what ailment best, dosage, and method of intake. The staff are kind and well prepared to help you. Thank you so much for all that you do BEYOND/HELLO!
Sage B.
1641602208
Friendly and knowledgeable. Clean and professional set up. Nice front desk and check in people. Prices on flower are more than I like to pay but can't beat the convenience. Took about 20-25 from check in & out.
Richard M.
1636292148
Excellent service. Everyone was very friendly. Make sure you bring all the necessary paperwork with you, and everything will be smooth. You are not allowed entrance without the proper documentation.Staff is very nice, will talk to you about any questions you ask and will guide you through the process. Not sure where to start? They will help you through it all.These are the few places in Virginia that can dispense this type of medicine to you as long as you have all your proper documentation intact when you come in. The website has all the details.I highly respect this establishment.These are professionals.Overall, good service, friendly staff, willingness to answer your questions regarding your specific type of medicine, and how it affects you. I trust these people who work here!Richard.
21290 Windmill Parc Dr
Sterling, VA 20166
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ATM Available On Site
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ABOUT THIS DISPENSARY
Beyond / Hello, located at 21290 Windmill Parc Dr in Sterling, is open to serve the cannabis community.
Medical: Yes
Recreational: No
Delivery: Yes
Before this dispensary could open, it was licensed by the state.
Product types and availability can vary from store menu to store menu, depending on demand. If Beyond / Hello in Sterling does not have what you are looking for, there is no legal obligation to stick to a single brand. Your medical marijuana card, if needed, is universally accepted at any dispensary in Sterling.
Purchasing Marijuana Products at Beyond / Hello
Preparation Helps: See what’s available ahead of time. If Beyond / Hello in Sterling online menu is available on our site, this is the best way to see the different product options before visiting the dispensary. If enabled, after finding the right products you desire, reserve your order on our e-commerce platform.
Low tetrahydrocannabinol (THC) cannabis with higher CBD products are generally available to patients as well who prefer the non-euphoric effect.
Contact the dispensary if you encounter product-related issues or problems. Beyond / Hello has a policy & procedure for this.
Please enjoy the menu products from this dispensary responsibly!
To stay up to date, sign up to our newsletter below to receive our MMJ Updates as well as discounts & specials as they arrive.
What People Are Saying
Based on 262 reviews
Gini Smith C.
1713114189
Everyone at the Sterling store are so nice, I look forward to seeing everyone. They are professional yet friendly. I use a rolater & different staff look after me, opening doors for me, especially since I’m just back to walking after surgery. They rock!
Kate R.
1712689506
Beyond Hello in Sterling is absolutely amazing. Every single staff member is kind, courteous and knowledgeable. It feels like I'm going to visit friends instead of, for what was initially, an anxiety-producing experience.My only disgruntlement comes from the platform through which items are ordered. I've been a customer using this platform and stalking reviews often and have found poorly reviewed items to be removed and reposted. It can be very misleading. Otherwise, the dispensary itself is great.
Floyd S.
1712549798
All of the staff were very friendly, knowledgeable and helpful. I’m a first timer to any medical dispensary and was just a tad nervous. I’m already looking forward to my next visit. Thank you Beyond Hello for creating a such a safe and friendly environment.
Tommy L
1712383162
Brian is AWESOME! His product knowledge and suggestions are a bright light that makes it easy to find just what I need. The facility is very impressive and well stocked. The deep discounts for seniors, military and veterans are greatly appreciated. Thank you all for improving the quality of my life. I am a Beyond / Hello client forever after.
Gretchen S.
1711493007
I just wanted to thank Cara and Alena for their exceptional customer service that went beyond my expectations with the generosity and professionalism in solving a broken cartridge. They were quick, gave me a refill, and were wonderful, as always.
Gini Smith C.
1711127010
Everyone at the Sterling store are so nice, I look forward to seeing everyone. They are professional yet friendly. I use a rolater & different staff look after me, opening doors for me, especially since I’m just back to walking after surgery. They rock!
The K.
1708712621
Great place, friendly and knowledgeable staff. Great selection.My only issue is the pricing of cartridges. $80+ for a full gram is ridiculous. The quality is great, however it’s hard for me to justify spending $80 on a cartridge.
Anna
1708130641
Super friendly from the front desk individuals to the check out individual as well! I’ve had a medical card since 2020 and always gone into DC before. Heard about this dispensary opening up a while ago and decided to drop in tonight on a whim. Super easy process as a first time customer, love that I’m able to order on their iPad instead of trying to decide off a menu board (helps me with my indecisiveness)!! The wait wasn’t long once I submitted my order (only about 10mins), lots of customers (it’s Friday and w/ the upcoming weather so I was prepared to wait for a while). Will definitely be back, thank you!!
daniel K.
1704665885
Deliveries are very limited from this location, only worked out 1 of 4 attempts. Had to go in person and placed a pickup, waited almost over an hour past when the pickup should have been ready. Placed a delivery order this morning, had to call store after delivery time window to find out that the delivery was cancelled. No notification or message about cancellation, placed order 4 hours prior to the only delivery time window that was available. Been to several Beyond/hello locations, most unsatisfied from this location. Great business, not a great location or service offered. Won't be ordering from here anymore, never get deliveries and pick ups take forever.
kimberly A.
1700355720
Kinda rude interaction with coming in for the first time. I did the online certification and filled in the online new-inpatient form a few weeks in advance. I decided to come in an hour before closing as I was told you’d just have to present your certificate and license and you can start shopping (and I already searched the site and had an idea of what I was coming for) came in and the lady at the front caught an attitude since I was a new patient and didn’t order previously online and because she’d apparently have to make a new patient profile despite me filling my info out online. She basically was trying to tell me I’d have to probably come back another day as it’d take too long to do and they’re closing soon… I apologized and she sighed and asked if I knew they closed at 8 and why I decided to still come right before closing (again I got there around 7 they close at 8…) and then said that she guesses she can try to get me in the system at least but I’d probably only have like 5 minutes to shop since there’s “ALOT OF ADDITIONAL PAPERWORK for me to sign and fill out”. I said that I already knew what I wanted anyways and she just glared at me… again by this time it was only 7:12… she took my license and tried to make it seem like my certificate was a screenshot or was for someone else until I showed her the email I had pulled it from. It only took her 10 minutes as well to get my profile up and going and she had me initial one thing at the end of her 10 minutes of scrolling on her iPad so I wasn’t sure why she was trying to make it seem like it was a long paperwork process. The entire interaction just made me feel very unwelcomed and unsure if this is somewhere I’d like to come in and shop again. I continuously apologized for coming in “so late” despite them having a whole hour of still being open and not knowing it’d be such a “process” for a new patient when I was told if I did all this stuff on the front end (getting the certificate, signing up online, etc) before coming in - it would be an easier transaction. Definitely just rubbed me the wrong way and she was so cold and unwelcoming from the time I came in and even as I was leaving. For any new patients - just order pickup online and try to come in before 6 I guess for a more positive experience… she was nice to the returning member though so maybe it gets better.
Nathan T.
1694525643
Once you are setup in their system it is fairly easy to place an order and drop in to pick it up. 3 stars because of cost and quality of product.To make things better it would be nice to smell and see the product prior to purchase. I also expect the product to be very dry because it always is.What I would like to see:Better pricesFresh productMore locations (I have to drive too far, google the locations)The ability to see/smell product before purchaseA dedicated sales person to educate first timers (they have lots of questions and slow lines down)Product Request: Cannabutter ready to bake withAn entry door that doesn't require someone allowing you entrance (image if they did that at the ABC store, craziness!)I would love to see how products are grown, fertilizer choices, chem vs org, hydro or pots, indoor or outdoor, pruning methods, etc. Seed to table process tour would be awesome!Dropping to a 2 star review because of the response to my review where my main two points were not addressed, cost and freshness of product.
Lenora G
1694286652
Placed a pickup order at 11:30, got a notification at 12:30 that it was “out for delivery”. I was confused because I heard nothing for the next 3 hours, then they called me at 3:30 (4 hours after my original order!) to tell me they weren’t going to be able to deliver it. I wouldn’t be so annoyed if there’d been any modicum of reasonable communication from the company, but they wasted hours of my time by making me think my order was “on the way” when it very clearly was not! I wasn’t even given a reason why the order couldn’t be delivered, just “sorry were not gonna make it”
Abdul N.
1693522259
Beyond Hello exceeded my expectations with their amazing customer service. Alinaa and Cara were incredibly knowledgeable and respectful. They went out of their way to assist me, providing professional and friendly help. Their expertise made my visit enjoyable and motivating. I highly recommend Beyond Hello thanks to their exceptional staff and top-notch service.
Tommy L
1692324204
Brian is AWESOME! His product knowledge and suggestions are a bright light that makes it easy to find just what I need. The facility is very impressive and well stocked. Deep discounts for military and veterans are greatly appreciated. Thank you all for improving the quality of my life. I am a Beyond / Hello client for the rest of my life.
A. Rose H.
1691321787
If you are a new patient, don't come in the last hour of them closing... they frown upon that. They are very thorough. Orders are placed at a kiosk and then brought out. Most orders take 10 to 15 minutes to be processed.
Pedro A.
1690225877
If are a vet, come in on monday. Truly a pharmacy made for people that need it. People here are eager to help and explain everything step by step. If you wonder what will suit you better for whatever issue you are having, don’t worry just ask any of the fine ladies and gentlemen in the shop and you will be guided well.
Mark M.
1690043893
There is good service and then there is the service Cara and Ricky provide me every time I visit the Sterling Beyond Hello. They are two of the most amazing people I’ve ever worked with. They are both truly amazing!!
Emily Grace (.
1689635164
I ordered online and picked up in store. The whole process was fast and easy. My order was fulfilled within minutes of placing. I paid for and picked up my order at the store (during my reservation time) and everything went very smoothly. Alena was also super nice and helpful!
Noneof Y.
1689531008
So the review request came about a half hour before delivery arrived. It was my first delivery with them and I thought things had gone wrong. But the guy came by about a half hour after I wrote the review and it was awesome. Thanks.
Michael B.
1688692840
The entire staff was wonderful. Attentive. Very quick to greet and answer my questions. The pharmacist greeting me first to help answer questions...and then, later, to advise about potential prescription drug interactions. Super awareness and care. Cara also greeted me and was super knowledgeable and helpful. She very generously spent her time with me, answering questions about devices & technologies. Give the entire operation 10s out of 10s!
Carl O.
1688004335
Been using them had one issue that really upset it and the pharmacist fixed it for me today. Other than that good products and pricing can be a little high but don't be a baby about it. Safety first.
R S
1687810132
Registration and ordering were easy and quick. All the staff I interacted with were very friendly and able to assist me as needed. My only complaint is that prices are a little high, but that's to be expected at any dispensary in VA unfortunately.
Linda E.
1687484668
Staff were very professional, helpful, friendly and well versed in the product. The medical consultant discussed my condition with me and walked me through the process of selecting and making my purchase. Thank you all for a pleasant visit to Hello/Beyond.
Briana J.
1687361320
Brian was very friendly, helpful, and knowledgeable. He listened to my concerns and thoughts and shared his opinions and suggestions. Thank you Brian!
Carl O.
1686655277
Staff is awesome. Their lab products are pretty good. Especially the lab cache strains. If they would just drop prices a little further down I'd be a lot more happy kind of expensive to get concentrates.
April R.
1684879082
I was a new patient today. I didn’t know what to expect or how long I would be there. From the time I got to to Check In until I walked back to my car was 25 minutes maybe 27. Cara helped me understand everything. I look forward to visiting the website.Thanks Cara!
Linda E.
1684830716
Staff were very professional, helpful, friendly and well versed in the product. The medical consultant discussed my condition with me and walked me through the process of selecting and making my purchase. Thank you all for a pleasant visit to Hello/Beyond.
Jean S.
1684248331
Kaiden was very, very helpful with all of my questions 👍👍. Also, as always, all staffers are very welcoming and friendly…from the moment I walk through the door until I check out. Being of a slightly older generation, I find the friendliness of the staff at this dispensary awesome and refreshing. Thanks for helping to make my day 👍
Dominic M.
1682787778
For a first time experience everything went smooth. The staff is amazing both in front and behind the door. Very informative - had a knowledgeable answer for every question I had. Special shoutout to my boy Ricky at the front desk. From the moment I walked in his energy was amazing and he handle the oncoming traffic of people seamlessly. I will be back
Matthew W.
1676999876
Access to medical grade cannabis through Beyond / Hello has truly been a blessing. My cancer treatment made me lose my appetite, made it difficult to sleep, and generally being awake was hard. Taking a bite, toke, or rip from any one of their products instantly changed everything. I could sleep without pain, had an appetite again, and managed daily struggles a lot better. Getting registered is easy and there is even an on hand pharmacist to assist with recommendations!
Steven D.
1672497131
They used to be a 3 stars. Here’s what changed: delivery! They used to handle their own delivery and they charged you a modest delivery fee. Then, they switched to High Road. An order that cost $65 in the store is now $115 to have delivered! Why? High Road does not honor BH’s discounts, they add a $3-$5 charge to ALL products, they only accept debt cards which have fees, and they still charge you a delivery fee! Does anyone care? Nope! When you have no completion, why would you care? At this point, they are a full on Monopoly and they know it. They don’t care about the customer only money. I am done with BH. I will wait until VA goes full recreational and other companies come in and drive them out.
Maxwell P.
1670544093
I left a negative review a few months ago. Since then, service has improved noticeably. Their operation is more streamlined for the customer now, so I think they should be commended for taking the feedback many have given and improving their service. Staff is really friendly and personable and wait times have come down alot. Will definitely continue coming here.
S
1670125426
First timer. The girl up front was awesome. She was very helpful and made an excellent first impression. Guys in the back very nice but they played bad music. The product is as advertised...Grape Pie flower is fire! They need more edible choices. If I have to wait give me a cookie.All good first visit.
Sam S.
1669157265
This is the only medical cannabis dispensary in the area as of this post. You need a letter from a medicinal cannabis doctor and an state ID to get in the door. You cannot browse the products, you can only see them online, so be sure to place your order ahead of time if you can. Considering how many people live in NoVa, they do a good job, but they seem to do a lot of volume, and it's slow. The product has been good quality and reasonably priced. Hopefully they will sort out their staffing issues soon to speed things up a bit. Or maybe just use a bit of their products before you go there, and chill out. They're doing a good job and it's nice to have these products legally available.
Cindy S.
1668123388
Placed an order for pickup. When I called to have it changed to delivery they said they would need to cancel the order on their end and then I can go back and reorder for deliver. They confirmed they had one more delivery window for today from 5-7. Ok. No problem. I placed an order and received a text stating my order was received for delivery. Then 5 minutes later I get a text that’s it’s been declined. I called the store and the representative told me to disregard the text. He said it was sent in error and that they have my order for delivery. Well, that was not the case. I waited and there was no delivery, no call no text. Disappointing as I’ve been a patient here for almost a year and had no issues before.
shesul
1667087601
i’ve been back and forth with this place a lot, but this is most certainly my last time. placed a pick up order at 3 pm only to have it stuck in “preparing” all the way until closing. I never got my order. I never got a notification that it was ready let alone the fact that it was running late. i guess this is what happens when a state chooses to go the corporate cannabis route instead of helping out smaller and MUCH more competent businesses. products aren’t even worth the trouble or the wait. my best advice to you reader: just go to D.C. this place wont last very long once more businesses start opening up around here.
june B.
1659730765
My first visit today and it didn't go well. The right hand doesn't know what the left hand is doing. No one wanted to own the problem, not even the assistant manager. After 30 min, I asked if my order could be canceled and they were ok with it. I work at a dispensary in Maryland, but live in Virginia, got my card and decided to visit Beyond/Hello. I know how a dispensary should work, this isn't how to do it. I wanted to support medical cannabis in Virginia, but I will have to support it somewhere else. Very disappointed.
Frothy M.
1659281476
The service is so slow. Every time I visit something is different in the pick up process. Prices are high. Inventory changes rapidly. If you find a product you like it will be gone and rarely be back in stock.
Christopher G.
1659037711
Not a lot of variety, never any sales... I made an online order and showed up just to wait an hour inside even tho only one other person was inside, several others came and went... thought it'd save time, nope!I'm about to just bite the bullet and register so I can shop in DC even tho it's much further.3pm on a Thursday, even tho it's empty don't expect fast service, doesn't matter if u only get one small thing. Only reason I was helped was because I was leaving the store since I was tired of being inside.My friends in Maryland always have better stuff and a fraction of the price... what gives?
J
1658412620
Normally this is my go to place. Love the people working there and the place is so neat. Today was horrible though. Driving 45 min. just to be turned away. Got there before it closed, was let in the door but the girl at the desk must have really wanted to go home because she said I couldn't be helped. I count on the website being updated properly so I can plan ahead. If you can't serve people put it on your site. Otherwise when people get there on time they should be served.
Cameron B.
1656967962
Waste of time, waste of resources. This place is absolutely an utter disappointment. I waited 2 hours after checking in before being seen. When the associate finally said something, she told me “oh I didn’t see you sitting there”. What type of establishment is this. Never once did she call out my name or anything. Then I proceeded to wait more time in their freezing cold lobby for the pharmacist. I’ve completely wasted my day and will never ever return. The Philadephia location is so much better. If there was reciprocity, I would drive to Philly before I ever return back to Sterling. The store is that bad. I didn’t even want to sign up for loyalty points because I will not be returning.
J
1656635625
Normally this is my go to place. Love the people working there and the place is so neat. Today was horrible though. Driving 45 min. just to be turned away. Got there before it closed, was let in the door but the girl at the desk must have really wanted to go home because she said I couldn't be helped. I count on the website being updated properly so I can plan ahead. If you can't serve people put it on your site. Otherwise when people get there on time they should be served.
Stephanie M.
1656610429
I’ve ordered ahead and had to wait. Today I walked in and people kept going in. I was never told to order. I finally went up to the desk. Then had to order and wait some more. Just really really frustrated. I am hearing impaired but make more of an effort if someone doesn’t heR their name called. It’s not too difficult
Emiliano S.
1656095092
Good price on the vape. If they only had concentrated options at an attractive price…..or better options on flowers
Derek E.
1654805626
I don’t see what all the negative reviews are about. I’ve been a patient here for about two weeks, and in that time I’ve received some of the friendliest and most knowledgeable service out of every dispensary I’ve been to, including CA, NV, CO, MA, and PA. This place rules!Sure. They don’t have 25 different indica strains and 30 sativa strains and 40 hybrid strains, but who needs that much variety?!? Honestly?!? Pick a vibe and get what they got cause it’s all tasty!!
Scott Schrader CIC, C.
1652755311
Never been inside! But I take a friend for their refills. My friend always says good things. I on the other hand am stuck waiting outside for 45 minutes or more.
Ryan M.
1649871838
Showed up an hour before they were closed and turned away. Made an appointment for the next day for 630 and was not even called on until after 720. It's an hour drive for me one way. Might not be as upset but almost 4 hours in the car for one visit. On the other hand pharmacist there was amazing thats who all 3 are for. And then there's the poor girl who clearly wasnt given the proper instruction on how to check people out at the Cash register.
Alan F.
1648423368
Friendly, efficient. If you order it online, just have your license/DL/note ready at the door so they can let you in. I waited less than five minutes, paid for the order, they gave my passes back and I was on my way. Sheetz across the street if you feel like a snack.
Peter T.
1646231815
The facility is clean and spacious. The employees are friendly and professional. The onsite pharmacist was very helpful; he listened to my symptoms and suggested several products to me. The prices seemed very reasonable (this was my first experience with purchasing medical cannabis).
An A.
1643149141
This place is so clean! The system is well thought through, and efficient. Online deliver and pickup are also available. First time patience are able to have meetings which can enrich their knowledge on cannabis, allowing them to make educated decisions about how they are self medicating, ie what helps what ailment best, dosage, and method of intake. The staff are kind and well prepared to help you. Thank you so much for all that you do BEYOND/HELLO!
Sage B.
1641602208
Friendly and knowledgeable. Clean and professional set up. Nice front desk and check in people. Prices on flower are more than I like to pay but can't beat the convenience. Took about 20-25 from check in & out.
Richard M.
1636292148
Excellent service. Everyone was very friendly. Make sure you bring all the necessary paperwork with you, and everything will be smooth. You are not allowed entrance without the proper documentation.Staff is very nice, will talk to you about any questions you ask and will guide you through the process. Not sure where to start? They will help you through it all.These are the few places in Virginia that can dispense this type of medicine to you as long as you have all your proper documentation intact when you come in. The website has all the details.I highly respect this establishment.These are professionals.Overall, good service, friendly staff, willingness to answer your questions regarding your specific type of medicine, and how it affects you. I trust these people who work here!Richard.
