Excellent customer service! Tessa helped us out on the floor and answered all of our questions. Very knowledgeable and friendly, made sure we got everything that we needed. Then V helped us checking out, he was super patient and double checked that everything was rung up correctly. Wonderful people that I hope to see again. Top tier service all around!!
I always have a great experience here at The Source in Henderson. Their staff is always welcoming and helpful. My visit this time was definitely brightened by Tessa who was such a big help and so nice to deal with. Great customer service!
At the front desk check in, I provided my DMV interim document on my phone along with my physical expired ID. The manager was called out to verify if it was valid. He claimed they could not accept a screenshot and had to view the pdf document from the dmv website. When I pulled it up, the manager attempted to find it and was unsuccessful after about 5 minutes. When he could not, he seemed so dismissive and told me he wasn’t even allowed to have me in the building and walked off without even allowing me to find it, which I did within 30 seconds!! He was so hot to walk off!! I was already very upset that his managerial skills were lacking because he had no patience or preferred to do something more important in the back and completely deserves to be elsewhere when his position entails happily assisting and honestly being educated in his job. “I don’t work at the dmv” is never an option to spew. Oh? When you took my phone and looked thru the site after I logged in?! I will be spending my money elsewhere, from now on. You are NOT the only place available! Not worth it, with a dumb policy where I show you the EXACT document as a screenshot from the dmv website..? Now that I know how to find it, I’ll bring my money elsewhere. BBB review was also made, as you want us to call your location for disputes. I don’t want to speak with the same manager that committed the offense! Fix it! Train and educate him or do better than him!
I had a pleasant experience with Tony yesterday. I came in already in a slump and his good energy, attention to detail and passion for what he does shows in his craft. I came in looking for a disposable and he helped me by looking through every single one I had questions about in full detail. He gave me knowledge I can carry even when there is no help available. I can tell he loves what he does and should be commended for it.
Eddie made the experience awesome, super dope guy! We got 2 Karma pre rolls and 3 different strains. Going back for sure
Such a easy, fast & friendly exchange at all locations. I place a mobile order & go pick it up & it's super quick everytime! Love them & their amazing deals! ❤️
I love this dispensary! I’ve been going here since I first got my medical card around 5 years ago and the staff and vibe has always been amazing. Shout out to Darryl at the front for always being kind. And thanks to Tessa for being super friendly and informative. Told me about some great deals too! Highly recommend coming here.
Great shop with a beautiful layout. Amazingly friendly and knowledgeable staff, they were able to help me with all my questions. Being from out of state was not a problem and there were no lines and plenty of parking.. Great prices throughout the store!
This would be the best dispensary ever, great bud, good prices! But i gotta say theres a bad apple in the bunch to always bring down my visits, Mrs. Jordan,..soo aggressive and angry!I am a recent Colon Cancer Survivor and every time dealing with Mrs. Jordan, it’s a rush & a rude comment..;/ (only reason i know her name is because of the letdowns, grumpiness); Once waiting in line, she told me NO! I take New patients before returning patients! Thats my policy! And made me step back,.. uumm yeah okay that doesn’t sound like good business but, its not my choice.In all honesty i no longer tip, and so due to the aggressive nature of this person, eyes rolling, huffin & puffin. No time for this behavior in life,.. just no time for it.Why so angry?
This place is great. Always the best deals. Tony helped me out and I have been spoiled by his customer service. He’s passionate of what he does.
I placed an online order and didn't realize they had a special going on. Blair called and made sure I knew that their special would get me a couple extra pre rolls for the same price I was already paying. I appreciate the great customer service. This is how a business should operate. They earned a new customer out of me.
Online ordering says things are in stock, but when you go to pick up your order, they will say they called you, when they know they didn’t, and tell you that you have to change your order last minute. If they called, the order would have been canceled. They do this to prevent you from canceling your order. Horrible customer service.Update- I gave them another chance and prepaid for an online order to pickup and I was called told that my order would be cancelled. I called back within a few minutes and they were giving me a hard time about reinstating my order, so when I asked for a manager the girl who picked up wasn’t smart enough to hit mute and was saying rude things and laughing about me to whoever was next to her. After waiting on hold for several minutes and then going through an assistant manager who STILL DIDN’T help me, The general manager finally got on the phone apologized and quickly reinstated my order. All of this could have been avoided, less time wasted, and I would have been spared hearing the rude employees joke about the customers who pay their wages… Avoid this place! You can find same products and better prices at the multitude of dispensaries in Vegas, while being treated with respect.
The Source NV in Henderson is hands down the best spot for all your cannabis needs. Every time I visit, I’m impressed by the selection and quality of products they offer. Whether you’re looking for flower, edibles, or concentrates, they have something for everyone, and the staff is incredibly knowledgeable and helpful.The store itself is clean, well-organized, and has a welcoming vibe. The budtenders are always patient and take the time to answer any questions, making sure I leave with exactly what I’m looking for. Their recommendations are always spot on, and I’ve discovered some great new strains thanks to their advice.The prices are competitive, and they often have deals and specials that make it even more affordable. Plus, their loyalty program is a nice perk for regular customers.If you’re in Henderson and looking for a top-notch dispensary, The Source NV should be your go-to spot. The combination of quality products, excellent service, and a great atmosphere makes it a standout in the area. Highly recommend!
Angel is the bomb! His recommendations have never let me down!! This is my favorite dispensary. Everyone is so nice and they have great product and deals all the time.
OMG these people are the absolute best so classy and got the best customer service ever especially Logan he is so adorable and he definitely provided me with great service.they greet you properly they make sure your safe. Logan made sure I got everything I needed with a smile...every last one of them including the door man is the most friendliest people ever...I've been to some with the worst attitudes...so most definitely by far they the greatest with the best deals ❤️❤️ thanks Logan u rock my birthday definitely blast
Horrible “general manager” if that’s what she is. Kristen was very disrespectful and does NOT to be a manager the way she speaks to customers. I was going to be a first time customer and had the worst experience and will never return. These people called me all day to approve and then cancel my order back to back. They said it’s coming up as a hotel (which is untrue) then call back saying they made a mistake and I can still order…only to then cancel my order again. I was trying to inform her my frustration then she got extremely offended and was very rude. As if she was going tic for tat? Very childish…when I asked for her last name initial to report her she said no and then said “they know who I am” very unprofessional. She definitely needs to apologize
Jamie the rep was freaking awesome in assisting us with our purchase. She explained everything effectively and her customer service was 1000%. We found our new permanent dispensary. Thanks Jamie you work. Thanks for the conversation as well. We look forward to our next visit 😉😉
Love the place, but the online ordering system is a nightmare, multiple occasions where I come in and there’s no record of my order (yes I’m sure I placed it to the correct one), this time it completely changed my order and made me pay $108 instead of $117, ( I thought I was getting a good deal or a better price) but instead of getting 2 half’s I only received 1 half and 1 8th.🥲 it was my fault for not watching them bag my order but of course you can’t open the bag inside, and once you get outside you can’t return it, so it went unnoticed. Kinda sets you up for failure if you think about it.I called to see if I could just get the rest of the weed for the honored price of $117 (which it’s the same weed & brand) but they said no. And to briefly tell you why, it was because I made the error instead of them.There’s super strict guidelines by the state of course, but even with their own policies as well.Just something to keep an eye out for! Double check everything here. Because if you make a mistake you’re own your own.I respect it, as it is a business, but I generally go for community over corporate when supporting businesses. So it put a bad taste in my mouth when they did absolutely nothing to try and resolve the issue even though I always give them a bunch of my money 😂🤷🏼♂️Disappointing more than anything
Used to shop here on a daily basis until I encountered a very racist door greeter named Donna today 04/26/2024. I understand you can be racist against colored people or whoever but leave it at home and treat your buying customers that help keep your paycheck coming right. I haven't ever had a single person act that racist in my life towards me and unfortunately I won't ever support this dispensary again. This has got to be the worst person you can hire. She has a short hair looks at you like she's gonna try and hurt you but she won't do anything but lose her job and end up in a place she shouldnt be (or should be)due to her petty attitude and racial gestures and comments. The manager working today 04/26/2024 had nothing to say but allow her to keep giving dirty looks and making faces as well. She was very unprofessional and I can't wait to talk to the owner about this. Treat people right & if it's to hard find you to do so get a job you don't have to interact with customers.
Past purchases were quality. Recently, I had several issues with dysfunctional cartridges. Cartridge contents emptied into pen and mouthpiece. In a separate incident, the cartridge terminal detached, making it impossible to connect to pen. These are obvious quality control issues. The management provided a replacement battery pen and refused to exchange or repair dysfunctional cartridges. However, they did offer a sale price on other cartridges. How can one be sure of the quality of implements before leaving the store?
I feel so sorry for this establishment, such potential to be a great place yet you have people like Kristen running the store 86ing customers because her feelings get hurt, once this company got under new management I was sure they cleaned house and got rid of all the toxic “leaders” but apparently not! Hope they see the unjust treatment of customers sooner rather than later
I ordered a delivery order - I waited for a few hours ,then called - they said the next driver would bring it etc - hours later still no delivery. They couldn't find a driver. This wasn't cool, I waited up for this person - holding up my day but, I could tell everyone I spoke to was sympathetic. Long story short, I ended up picking it up but, they were very cool about it and hooked me up. I was a bit upset, they were very patient with me as well. Much appreciated!
Nice place to get some herbs for that jet lag. Tried mike Tysons sour diesel weed. I've grown better but its good on the fly. So many choices out there. If I fly back into Vegas I'll be back. Awesome customer service and a very streamlined organized business. In and out painlessly.
It was the end of my day and I felt like a coal miner coming home from the mines to a TV dinner and lonely chair. Decided to swing by the source and the second I walked in I was greeted my McKenna and the staff which triggered a sense of calm in my soul. They came in with smiles and great bud recommendation which turned my night around! A little kindness really changed my day. Nice people who really deserve some praise!
The Source is the source of much joy. Service is excellent, staff is exceptional, and variety of options for purchase excels. The shop has a futuristic feel. Very minimalist in vibe but it feels so cool. Be sure tip at purchase. Staff won't ask, won't suggest, or even guide you to the tip jar. But it's a cool thing to do and will bring you good juju.
Worst customer service and assistance of any shop I have been to in NV. Refused to honor their own coupon and when I weighed my product it was short. The guy with the long hair is very rude and condescending to not just me but the customer he was helping before me, not ideal for a manager.
After having trouble finding a dispensary I wanted to go to in the Las Vegas area, I am happy to say that this place is amazing. The vibes are immaculate, Leila was so knowledgeable and helpful, 10/10 if you haven't been here yet you have to check them out. 👏👏👏👏
Can’t come here anymore. Loved this place for years. Great deals, great service, great products. But now their debit system took a dump, there is no ETA for fixing after a month, and now they’re telling everyone it’s a state issue when I’ve confirmed it’s a lie. There are nearby dispensaries accepting debit. Don’t pay more for atm cash fee. Go to Jerry’s around corner just as good as the source. Get your debit fixed and message members about it then I’ll come back.
The space is very clean & well-organized. The employees are all friendly & accommodating, especially if you aren't sure what you are looking for, or if you do. Shout out to KJ who helped me find the right product for my situation, and Gabriela at the check out. The prices are budget-friendly and there is a wide variety of quality products to choose from.
I rarely leave reviews but this left a bad taste in my mouth. Be careful of this place. They sell you products, disposable, they die half way thru (all 3), when you bring it to their attention, “it’s normal” save your money and shop somewhere else. The customer service, or rather lack there of will be the reason I will not be returning after being a long time customer since day 1. Sad day…
I’ve been coming here loyally for three years. This is the Go To spot here in Las Vegas, the bud is amazing and the servers are always in the best mood. Every time I’m come in everyone is inviting and ready to help. The $30 8ths are a charm. Thanks for being so great guys! Literally every server is Amazing !
The Source is not only a haven for cannabis enthusiasts but also offers fantastic deals. Their wide range of high-quality products, including strains, edibles, and concentrates, come with competitive prices that make it a budget-friendly option. Coupled with their knowledgeable staff and welcoming atmosphere, it's the perfect place to find great deals and enjoy a satisfying cannabis experience.
Usually, there are no complaints about my visit. The staff is mostly very friendly and informed. Today, I went in and told the girl that helped me that I want any 8th you have as long as it isn't dry and crispy. When I opened the bag, I realized that they were unable to fulfill my request. Unfortunate.
Came here for first Time yesterday and when I tell u they have the best flower I’ve found in Nevada I’m not lying. I literally only smoke flower no edibles and no concentrate. Nothing beats amazing looking cryastal coated flower and amazing dank smells that stink up the house. Since moving here in June I’ve only shopped at shango and thot it was best but overpriced. Coming from az the flower here was way better so i was willing to pay premium cuz that’s how it is there. I have tried about 7 dispos here and shango was the best so it was my home.But then I stumbled upon the source when looking up their strains. My fave two strains are peanut butter breath and purple punch. They didn’t have those but had runtz which is my third fave. And I took a leap and the flower was mind glowingly good. Looks is 5 star. Smell is 5 star. Price is 10 star. I’ve found my home dispo.The house flower is fire. The dosi punch, runtz, truffles so far are my faves I bought a zip yesterday with 8 diff flavors. Gonna do that again today.My camera does not do it justice
The best customer service and pricing in the Las Vegas Valley! The budtender’s are extremely knowledgeable and always match me up with exactly what I’m looking for. The competition is fierce for dispensary’s in town and The Source is my #1 pick!