Theory Wellness

Theory Wellness of Chicopee, MA

672 Fuller Rd
Chicopee, MA 01020

Hours of Operation:

Mon: – Sat: 9am – 9pm
Sun:  10am – 9pm

 

Payment Methods:

Cash Only
ATM Available On Site

MEDICAL & RECREATIONAL MARIJUANA DISPENSARY

Theory Wellness of Chicopee, cannabis dispensary located at 394 Stockbridge Rd in Chicopee, MA is open to help people get access and shop for adult use recreational marijuana products

Theory Wellness dispensary menu products are available to patients with a qualifying medical condition that have already received their Massachusetts Medical Card

Medical marijuana cards will be issued by the state following the doctors approval. Find out if your eligible today.

Theory Wellness of Chicopee, MA

What People Are Saying

matt R.
matt R.
13:09 20 Jun 22
Fairly frequent customer. Glad that the lines aren’t out the door anymore. Maybe I’ve been getting there at the right... times. Staff seems fairly attentive. Most times sales folks will move from one “zone” to another to help keep lines moving. Not entirely sure what constitutes their tiered pricing though. Had some prerolls this weekend from them. The tier 2 that I got were so much better than the more expensive tier 3 that I also got. Oh well, smoke and learn I suppose.read more
Ann W.
Ann W.
12:21 15 Jun 22
I always have a good experience when I go to Theory. It’s a super easy process to go in a pick up my order. I like how... I can choose my items online and it’s ready and the time you request. Theory is very organized and does have great products. My only gripe is not having the same items that I truly enjoy. It changes constantly and the same product you like can be hard to come by again.read more
Laurie Hamm (.
Laurie Hamm (.
12:40 14 Jun 22
Amazing selection of products. Knowledgeable staff. Inside can be a bit overwhelming for a first timer because of the... med/rec separation and overall design of the sales floor, but there's usually enough staff to guide you through. They do not have an ATM inside but there is one within a block (my card didn't work at pos, a bank issue not on merchant). Just wish they were a bit easier to get to as they are not near a bus route.read more
Anthony M.
Anthony M.
15:13 07 Jun 22
one of the best around. great selection of flower and concentrates at great prices. the staff is very knowledgeable,... courteous, and helpful!read more
Ryan S.
Ryan S.
19:47 04 Jun 22
Love the time the staff puts into making sure you order what works for you. Now that I know more I can order online and... pick up. Super fast and easyread more
Gwen L.
Gwen L.
10:51 14 May 22
I’ve been a customer of Theory for the past few months and have always been a satisfied customer until yesterday. I... picked up my online order, driving directly home. When I opened 1 of the container’s top, the usually secured foil was not fully attached. It was sealed on 1/2 of the container and the other 1/2 was not sealed and there was a crease in the foil, which made me suspicious, because I’ve always had to use a sharp object to get the foil off. I called Theory and had to leave a message. I received a response from I believe her name was Ariel, who when asked identified herself as the CS manager. After expressing my concerns she went on to tell me that the containers are manually sealed and all of the security precautions that are used in the process. She did say I could bring it back and she could weigh it. My only issue with that was the waste of gas driving back there from CT, which when I told her that, she decided to tell me that it was illegal and a federal crime for me to cross state lines with my purchase. Of course I begin to be discouraged, because if that’s true, I had no idea, seeing that it’s legal in both states. I than asked for future purchases if the top can be removed just to insure everything is intact. She stated that it was illegal to open in the store or on the property and it could only be opened on private property. My issues with her responses is that when customer’s present their out of state licenses to enter the building and purchases, nobody states it against the law to cross state lines with your purchase. She pretty much gave me all of the legal implications, but she failed to mention that it’s illegal to sell opened containers, which was the reason for my call.????????????read more
Katie R.
Katie R.
13:28 26 Apr 22
Place is horrible. Most expensive product. Worst customer service i have seen at a dispensary. Four employees standing... around doing nothing while im waiting for twenty minutes. Definitely don't recommendread more
Patricia C.
Patricia C.
03:44 07 Apr 22
Got there on a Wednesday afternoon, no line or wait which was really nice! Clean & cool interior and enjoyed the... process but felt the staff were odd. I just think they could lighten up alil more & not take their jobs so 'seriously'. Better management on customer service i felt is needed.read more
L D
L D
02:10 17 Mar 22
This place has good quality cartridges when they are in stock. The problem is with their menu and pickup... ordering.Cartridges and other products are often misrepresented as being a higher percentage in TAC/THC online than what is actually kept in stock, due to a "third party website glitch they're unable to fix" as explained to me by an employee.So if you live further away, you should probably make your drive here expecting to get ALMOST what you reserved on the menu, but I've experienced arriving to pick up 3-7% less TAC/THC than they advertise online multiple times and nothing is ever done about it. (Pics included for proof)The good news is at least they don't charge you until you're able to see the product you're getting, you just have to ask what's actually in the fine print on the packaging before they let you pay for itread more
Michael S.
Michael S.
13:48 26 Feb 22
Best products around! This place is awesome. Staff is very knowledgeable and did not feel rushed when making decisions... on what to purchase. So many great options and will be back soon to try more out.read more
peter S.
peter S.
23:21 25 Feb 22
What an amazing spot! It is clear that there is a lot of heart, soul and hard work put into this product and it's the... best quality around. The team makes me feel like I am part of the family. I love it!read more
GFA
GFA
16:49 17 Feb 22
I like their product but it would be nice if you could not rush my girlfriend in the store. We're paying customers, a... few minutes isn't going to hurt anything. Not everyone orders the same strain every time.read more
ryan D.
ryan D.
16:54 21 Jan 22
Staff is awesome! But I’m done going. I keep trying them because I get out of work too late to make it to any other... dispensary and it’s always a disappointment. The joints don’t even smoke properly. They are rolled loose and don’t even look like the full amount is in there. it’s just a waste of money.read more
Mary Y.
Mary Y.
14:41 18 Jan 22
The carts, as others have said, are leaky, and they supposedly work better with their proprietary pen, but if that's... the case, they should probably be telling people that at time of purchase instead of letting people drive home to find that it just will not pull. The service was great! I wish the products matched.read more
Andy T.
Andy T.
07:48 12 Jan 22
Prices are fair for the most part and staff was friendly but recently bought a 1/8 from them and the seal on the jar... is ripped open and not humidity packet inside. Also makes me think is it actually 3.5 or did I just get ripped off and is it still safe to smoke?read more
aidan b
aidan b
04:11 09 Jan 22
Just don’t buy the cartridges, they leak constantly. When I asked about tips to prevent leaking, they said to buy their... T-Pen battery because the carts aren’t compatible with other brands. I bought their T-Pen and they still leak. Really disappointing and a lot of wasted money.read more
Carol C.
Carol C.
15:53 02 Jan 22
I'm just overall really disappointed in Theory. We're in the middle of a pandemic, numbers are rising and what is the... company doing to help the public, let alone their own employees??? I was there with a friend yesterday and could not believe they were not enforcing customers to wear masks. The employees were so that is one level of protection, but come on really? If a company truly cared about the public / customers / patients that it serves, they would enforce their own rules - screw the state / city guidelines. Its absolutely ridiculous. There was also one employee walking around without a mask. This company should do better, not only for customers, but for the workers too!!!Won't be shopping here until you do better.read more
Todd M.
Todd M.
11:38 19 Dec 21
I had some issues with items ringing up at incorrect prices. This made transaction take longer, but not terribly so.... Better selection than MAC. Everyone was helpful and friendly and apologetic.read more
Kenzie B
Kenzie B
00:30 18 Dec 21
Staff is not professional… went in to get some seltzers while they were on sale for the holidays & the staff made many... comments about how many i was buying, i am a patient too so kinda of really awkward for me to be in that position to say the least. I also had a few of my punches left & they were not applied to my transaction so i went back in to find out why & was told they “didn’t apply my discount to this transaction and didn’t understand what i was looking for further help with” so i just left, there is nothing worse than being met with rude customer service as a patient especially. Kind of really annoyed too because your punches are automatic, so it literally had nothing to do with me & was a cashier error. Thanks theory.. probably wont see me back any time soon????‍♀️????‍♀️read more
Kelly Q.
Kelly Q.
18:29 08 Dec 21
Everyone is super chill and nice and everything looks great but.... and I promise I’m not lying... the weed is not the... best.. I don’t really get high at all, slightly and I’ve tried multiple strains and still not much..I think their best is their wedding cake strain but even then I’ve had waaaayyyy better wedding cake. Just seems crazy to pay more than $50 an eighth for something below 20% THC. I’ll definitely still be going here and there but it’s usually a last resortread more
Brittany
Brittany
18:35 30 Nov 21
Let’s just say, it’s the cheapest dispensary around for a reason. Mediocre flower. Stems and seeds rolled into joints... ???? meh don’t waste your moneyread more
Victoria F.
Victoria F.
19:14 08 Nov 21
I've tried a couple different brands of edibles before but their brand of edible gummies are delicious and the texture... is very pleasant (I tend to be very picky about textures).read more
Elan K.
Elan K.
19:42 30 Sep 21
To date the best drive up experience and professionalism. Arrived with my partner to a pick up order and the check in... service prioritized our safety by checking both our ids and we left in the quickest time. Highly recommended for all Cannabis users over the age of 21yrs!! They are detailed in all regards and even if you need a little better of an understanding of any part of Theory Wellness products, reach out to them.read more
Andrew G.
Andrew G.
01:51 18 Sep 21
Edit 9/17/21:I do not recommend this placeThe quality of the buds and product sold by this dispensary for its price... has dropped considerably with their wide variety dropping off. I recently picked up a few items and one of the gram containers was entirely popcorn buds and seeds. I really am not sure if I will return to this location after the past month of negative experiences.I am planning to try other businesses in the area since their selection/prices/and offering overall seem to be more robust.Until things turn around, this edit will stay. I changed my 5/5 to a 2/5, and am leaving the review below for posterity.-------------------------------------------------------------------Efficient, wonderful and mindful budtenders and very good with sanitation during this human malware. Great selection as well!read more
Lisa L.
Lisa L.
23:12 14 Sep 21
I just love the staff here, Zach is one of my favorites! Very knowledgeable and such a sweet guy. Always wanting to... help and just seems like he cares about what he’s doing. A lot of places are not like that and I feel rushed or like I don’t think they know what they are talking about. But Zach is always chipper and his customer service and knowledge is always there. I never been disappointed when it came to the quality of the products, i really love their flower and tinctures. Definitely worth a visit and there drive through was so convenient, hope one day it will return. Thanks theory!read more
E S
E S
15:29 12 Sep 21
The staff and service was good. Product had lots of fan leaves though. Looked like Helen Keller trimmed the buds. Kind... of disappointing considering the price of things.read more
Elan K.
Elan K.
06:44 04 Sep 21
To date the best drive up experience and professionalism. Arrived with my partner to a pick up order and the check in... service prioritized our safety by checking both our ids and we left in the quickest time. Highly recommended for all Cannabis users over the age of 21yrs!! They are detailed in all regards and even if you need a little better of an understanding of any part of Theory Wellness products, reach out to them.read more
Winslow St P.
Winslow St P.
04:00 17 Aug 21
I've had good experiences here since the beginning, but I had an especially great time working with Tia this morning. ... I'm a trans person that gets kind of stressed out about being in situations with my license and my deadname, I haven't always necessarily found dispensaries to be the most inclusive places, but Tia was really patient listening to my concerns and thoughtful about offering suggestions. The bud is always worth the trip but the staff also comes through as genuinely sincere and helpful. Very cool placeread more
Elan Adrian K.
Elan Adrian K.
03:15 15 Aug 21
To date the best drive up experience and professionalism. Arrived with my partner to a pick up order and the check in... service prioritized our safety by checking both our ids and we left in the quickest time. Highly recommended for all Cannabis users over the age of 21yrs!!read more
Jenna L. B.
Jenna L. B.
15:17 04 Aug 21
Awkward customer service at best, not the warm endearing kind either. It’s rarely easy there, I don’t feel welcome, I... often feel ignored. There are other places to choose with a more welcoming vibe. They put too much on the med customers to have to advocate for, other area dispensaries go above and beyond in this way. I often feel like a burden or hassle, id rather just avoid it.read more
Brian J.
Brian J.
22:29 04 Jul 21
7/4/21 update- well after waiting in line about 30 minutes only to have the bud tender pull out the 4 packs of seltzer... we wanted minus one; said I can’t sell you these they are for a pre order. Well imagine having your items you want to purchase on the counter in front of you then being told they are not able to sell them to you cause they need them for someone not in the store. So for that lack of customer service you have lost me as a customer. Understand you don’t need me but that’s no way to treat a customer in store. Plenty of other shops, that appreciate customers in the store not ones who may comeGet it. Train your staff better pull from your online menu when you get down to 10.Ordered online got the pick up time nice and easy. Staff especially the door staff (they know what they are doing and appear organized and friendly I started at a dispensary working the door, underrated position in the dispensary, they Set the tone) inside staff was friendly and store was clean. The watermelon chews definitely on point, wife had zero complaints. Was hoping to see different flower and better numbers on the menu. The 1 gram Critical + didn’t impress, and the contents of the container was seriously disappointing. Price point of 55 (plus tax) are a bit high as I don’t feel the numbers (Sub 20%) and less than ideal trim in my opinion don’t equal the higher price point compared to other dispensaries.read more
Lora R.
Lora R.
14:40 03 Jun 21
Where’s the weed?!So I arrived home, opened up the bag, popped open the package only to find an EMPTY CONTAINER! This... was a waste of my time and gas and therefore my money. Oh and they’re closed right now so I can’t even make ANOTHER hour drive… very upset and dissatisfied.Update:Still a one star review for the customer service. Their only remedy was a refund or gift card which is the exact same thing. I’ve noticed that this has happened to other people so just go to another dispensary or if you really need to go to this one make them check that they’re not giving you an empty container. It is a huge inconvenience to be told to wait until you get home to open the package, only to see an empty container. And then not be given anything for your troubles. Any other company there’d be a free item or at the very least 10% off your next visit. And it doesn’t even have to be expensive. I’d be satisfied with a damn lollipop. Loyal customer gone.read more
Brandon W.
Brandon W.
06:48 02 May 21
These 5 stars are for their customer service. Had a negative experience when i was short items from my order. They were... very happy to help and corrected the issue very quickly through text! My experience feels much better knowing they have such great customer service and very friendly helpful staff. Super smiley people hmm ????✌????read more
Rich P.
Rich P.
16:18 18 Apr 21
This is not a bash the staff was cool. I just want everyone to know my what happened and always check your stuff. I... went for the first time to spend a few bucks but when i got home one of my jars was completely empty no flower and that was the main reason i went there. Theory handled it very professionally but i thought it was kind of strange that no one really wanted to discuss it they just handed me a gift card and that was that. I can't be the only person this has happened to judging by their reaction so remember to always check your purchase just to avoid the hassle. I don't think I'll be returning just to expensive.read more
Michelle S.
Michelle S.
00:52 02 Apr 21
The wait was kind of long. I placed an order for pick up 2 to 3 hours ahead of time so it would be ready. My order... wasn't ready and I was made to get into another line to place my order. Staff was really friendly. Presentation was excellent. Will probably be back.read more
Shane P.
Shane P.
03:04 01 Apr 21
Unmatched quality. Out of all the dispensaries in the area, it's fast, clean and enjoyable to be inside. The lines move... quickly and the parking is plentiful and convenient. Then there's the real reason why I go. The product... Absolutely top notch. The grow is high qualityread more
Jack S.
Jack S.
01:02 14 Mar 21
Good product, lovely sales floor and friendly staff. I did have to explain to the medical agent that I qualified for... vouchers which seemed a little odd. The only reason this is a mixed review is that about a third of the staff casually had their masks down or were wearing their mask incorrectly (nose out). I waited inside for about 10 to 15 minutes which I was happy to do but in that time I only saw one agent wiping down the counter between guests. For anyone who is immune compromised I would say check out Theory, after the pandemic is over.read more
Kevin C.
Kevin C.
13:02 13 Mar 21
Be careful they don’t sell you the wrong product like me and then they didn’t want to give me the right product because... it was “opened”; I had just left the store. Ended up calling the police to get my money back and they cause me extreme anxiety on top of that. This place is not friendly and the staff even touched me. Shame on you. Disgusting. Either way there are more dispensaries to choose from. Have a great day! Also, a place that sells “medicine” for people in need with health conditions shouldn’t treat customers like criminals or something like they didn’t with me. Shame on you all.read more
Mr. L.
Mr. L.
18:34 15 Jan 21
????This place is the Apple store of weed. Dope logo very sleek and super clean facility. ???? Everyone was super... professional and friendly with superb customer service. ???? I highly suggest ordering ahead of time for a quicker pick up with no line hardly. ???? Though coming through the recreational line gives you the option to shop around a bit more ????????????read more
LaToya J.
LaToya J.
02:33 13 Dec 20
The staff was very gentle with me being my first visit and all. They were very knowledgeable and serious about the... situation. The staff also practiced social distancing and wiped down all products/devices after each customer (thanks). I thoroughly enjoyed myself. I'm pretty sure I'll be visiting again on my next trip. Peace and light✌????read more
Joshua C.
Joshua C.
18:10 27 Nov 20
Edit 11/27 - I can no longer call this my store of choice between the lack of flower availability (1/4 limit for last... 28 days), high prices for low THC flower and no selection of high THC flower (everything 15-16%) and their own employees suggesting other dispensaries I have no choice but to go elsewhereI love the store and the customer service and enjoy each trip I make. However, the price point for your products is not in line with other stores especially the low THC products. Additionally I would like to see more than one product of flower available at a time that is higher than 20% THCread more
Nat S.
Nat S.
18:40 05 Nov 20
The staff at this dispensary was very welcoming. The parking lot is large. I am so happy I decided to make the trip... there. Isaac was awesome. He was very informative and honest with my questions about products. He was very knowledgeable about the products. I Will definitely be back.read more
Alex D.
Alex D.
00:08 06 Oct 20
Good variety and good quality. As with all places the selection does vary day by day. They have a great knowledge and... friendly staff that help you and recommend the right one for you. The only downside I see is the price as compared to 4 other dispensaries all had the same quality some possibly more but all others were also less expensive. Not by muchread more
elisa X.
elisa X.
19:55 17 Sep 20
Drove from CT to this location, i pre-ordered the same day and when i got there it was fast friendly service. They... sanitized their stations after they’re done with customers, making you feel safe and clean in there. Nicole was nice she showed me the way to use their Tpens which helped a lot me being a first time vape pen user. Nice clean friendly place from the time you step in til you step out. Worth the hour drive. Would recommend anyone to come to this locationread more
Keith L.
Keith L.
16:34 07 Sep 20
Efficient, clean and friendly store. Also, well managed for pandemic awareness.
Lou G.
Lou G.
14:37 07 Sep 20
Very nice place been a few times and love it employees are awesome make you fell good never rush you to take care of... the next one you can take time to make a choice from the menu the quality awesome.read more
Jay M.
Jay M.
22:57 25 Aug 20
Very friendly! Well organized with medical an recreational clientele..pandemic safety in mind... clean an disinfect... after each an every customer. A variety of product to choose from. A must visit if in arearead more
Kyle M.
Kyle M.
15:29 19 Jul 20
Great experience! Good selection of product for sure. Overall would definitely come back! Only thing is I bought "sap"... extract and when I opened it at home there was an eyelash embedded at the bottom of the product. And I do also wish they would put pictures of the actual flower on the website so you could see it when you're pre ordering. Other than that great place to go!read more
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