Ivy Hall: A Hidden GemMy recent visit to Ivy Hall was nothing short of exceptional. The staff was incredibly friendly and helpful, particularly Julio, who went above and beyond to assist me. His extensive knowledge of the products was invaluable, and he provided me with some fantastic recommendations that I'm thrilled with.Moreover, the prices at Ivy Hall are among the most competitive in the area. I was pleasantly surprised to find such high-quality products at such reasonable prices. The overall atmosphere of the dispensary is welcoming and inviting. I highly recommend Ivy Hall to anyone looking for a top-notch cannabis experience.
Usually when I visit this location it’s great. The last time I went I was helped by Katherine. She told me my purchase would be rounded to the nearest $5 because I used my debit card. I was owed $4 change but she never gave it to me. She just handed me my receipt and product and sent me on my way. It issue isn’t that I didn’t receive my $4 that I was going to place in the tip jar, it’s that it seems that Katherine lacks integrity and is stealing money to keep to herself and not the shared tip jar.
The staff is extremely knowledgeable and incredibly friendly. It doesn't matter when you go, they always treat you like family and make sure you leave there happier than you came in! Amazing job to this location and their staff!!
I love Ivy Hall. Great products, excellent service. I love their Wanna Quick gummies. They are quick to start feeling all the good feels of a gummy! Hard to find many places that carries them but Ivy Hall does. 🙂 TITO is wonderful to help you navigate all the questions that you might have and with a lot of kindness. And FRANKIE is always a good guy…. checking you out with a smile & positive vibes. Enjoy guys! 💚
Awhile back I had a few mixed experiences at this dispensary, but I have to come back and point out they have been back on their A game for awhile here. Emi today provided awesome prompt service with just enough small talk to make that extra mile for customer service, including showing me the match numbers for my product to order. This place also has great deals if you keep an eye out as they change weekly. I will definitely be back.
I come to Ivy Hall in Waukegan often because of their charter club loyalty points system. It is the best one in the area and saves me a lot of money. The staff are friendly, always helpful, and make great recommendations as well. I have a great experience every time!
Ivy Hall Waukegan is by far the place to be. Always walk out each day I come in with the biggest smile. The experience right from the get-go always is on point. The staff always greets you and takes care of you like family should. The Charter Club loyalty rewards system gives the most back for their customers! Cannot wait to be back, they even allow dogs and give treats!
I've never bought weed before so I was kind of nervous. Everybody always seems to know so much more than me. The people here were really nice and helpful and didn't make me feel stupid. The taxes are really high, but the prices are good and I feel like I got what I need, instead of just getting what somebody else likes. I'll definitely be back!
Good afternoon, just reaching out because I’ve noticed the last couple of times I’ve visit Ivy Hall the liquid in the cartridge were missing almost half of the product. When I spoke to the manger he claimed that it was an air bubble. That’s a pretty huge air bubble. But the first time it happen it was worst then this one. I haven’t had these issues til now. If the cartridge is made to fit 0.5 in it why is it missing so much from the cartridge. And it’s also causing me to run out faster than usually.V/r,Katrina
Katherine was my sales consultant and she was terrific. I had a pickup pre-order and she was kind, diligent, swift. Very happy as a customer and I recommend a pay raise as she is a valuable asset. 10/10
Helpful and friendly staff always provide 5-star service. Ivy Hall consistently offers great deals on great products; and, has a truly rewarding loyalty program. My dog and I both love their vibe. Many thanks to the entire staff!
I was recommended Ivy Hall by a friend & he was totally right. It is a great place to shop. Excellent customer service. Everyone is helpful & kind. Marvelous products. It is our favorite place to shop.
When you first walk in security is awesome very nice straight to the point quite enjoyed that part. Then we met Tito when we first walked in past the security point, and Tito was the man who was very knowledgeable about everything that was going on and all the products, recommended some nice stuff for me and my wife . Definitely come back.
I actually found out from Google about this place. Always quick and fast service. Great deals on products. Very friendly and attentive associates. Associates always have a smile and are willing to help answer any questions or concerns you may have. Never had an issue with products bought. Would highly recommend.
I just want to start off by saying that every time I step foot at this specific location, I am just greeted by wonderful workers and the vibe is always great. I stopped by to pick up my 420 golden ticket bundle and I was helped by Emi and Dave, and they delivered the best customer service I’ve ever experienced at Ivy Hall. They were great and I hope to see them again next time I stop by!
I was first introduced by two phenomenal people at the door. The establishment is in excellent condition that one might just have a meal on the floor! The employees truly make it an experience to never forget. With great attitudes and smiles on their faces they might just make one person think they’re the president! Ha! They deliver customer service with quality and precision.Thank you Sylvia, Daniel, and Jaime for an amazing experience I’ll probably never forget. Take care y’all!
Manny and Kat were excellent. Took great care of me even after the computer system failed them. The handled it like true pros.
I went in today on a recommendation from my sister. Manny assisted me at the kiosk and answered all of my questions! He was amazing! Very customer focused and makes sure you get what you’re looking for! By far the easiest and best interaction I’ve had a dispensary! Will definitely be back!
What a great place with great folks! As usual, Paul G took amazing care of me, helped me find exactly what I needed to help with sleeping. Met Dominique, what a sweetheart! She was super friendly and helpful as well. Keep up the great work, everyone!
If I could give this place 10 stars I would. Normally when I go into other dispensaries, it just feels like I’m doing something wrong- even though it’s legal now and everything it just doesn’t feel welcoming. For example, (again at OTHER dispensaries) it’s all of the unsmiling security at the front and people asking you questions and stuff. But at Ivy Hall it’s so welcoming and warm like in the best way. Every time I come in, the staff is friendly but they aren’t like on top of you the entire time you are there asking you questions and making you feel uncomfortable. And the security is so nice and welcoming- not scary like other places like it’s as if you are at the DMV.I love it here and I will only go to ivy hall for my needs. Also the Edie Parker line that you have in shop is SO CUTE. The disposables are perfect, they taste amazing and they are so discreet, the glass pieces are adorable. Thank you all for everything you do. 😊10/5 stars
AMAZING Place!! Coming from Colorado, the service was amazing!! The assistant manager went out of his way to help me & my daughter with their 'fancy' touchscreen ordering system & made sure we were happy with our decisions. Will definitely go back when we're in town!!
I used to go to a different dispensary…came to Ivy hall and haven’t left disappointed at all! This dispensary is clean and their staff is amazing! Thanks to Tito for all the help and explaining all the product throughly! He made it easy and helped me get exactly what I was looking for! Highly recommend this dispensary and if you stop by ask for Tito! You’ll be in great hands awesome customer service 🙌🏼
I had such an amazing experience at ivy hall this past weekend. I came in to the store for their one year anniversary. Everyone was so hopeful and so attentive especially Tito. They had food, live music and glass work. Had such a great time. Thank you ivy hall.
I was greeted with such warmth by the Security Guard and Front Desk Agent the moment I opened the door to the reception area. They quickly checked me in and I was then in Joseph's care. He was immediately perceptive as to what I was looking for and made excellent recommendations. We quickly found an option and he brought me over to the express checkout. Joseph also made sure I received all eligible discounts and truly made a memorable experience. If you are in the area, don't pass this place up and make sure to ask for Joseph!
Don’t waste your money on the flower…the Vera reserve banana breath was like smoking cigar tobacco…no smell, bad taste, not even a buzz from 3.5 grams. These people are selling potpourri. 1st and last purchase…I want my money back..highly irritated.
5+ Star Review. Ivy hall always has quality products and staff. Justin is very knowledgeable with the products. Explained everything so I left with no doubt I chose the right product. Great Service
Always quick and smooth check out. Second time. I’ve been there. Got the Pineapple Express. Both times staff were very friendly, great vibes from Marcelo and the young lady the first time
Cutest Dispensary Ever! They have amazing products & sales. I signed up for the charter club (free) & received 25% off. They said my loyalty points can be used towards future purchases. Can’t wait to come back, all the employees are very nice & knowledgeable. 10/10 def recommend
BEST DISPENSARY IN TOWN! My husband and I go to get some items to help with his pain management and the staff is super helpful! They are very accommodating and the space is easy to navigate for my husband in his wheelchair. 10/10 would recommend for anyone in Lake County!
10/10 would recommend everybody to shop here. I am always met with friendly welcoming faces. I have yet to experience anything but the best customer service ever.I feel like everyone there had to pass a test on friendliness.There's also amazing deals happening each week. Product is always choice.I look forward to my next visit as soon as I walk out the door.Thank you guys for being for you!!!
This place was so cool!! What a fun atmosphere and made me feel really comfortable. Never had to order on a big screen like this, but when I couldn't find what I was looking for, the staff was able to help me get what I needed!