Bald guy is a really good dude. Always helping to make the place a fun and relaxing atmosphere. Really appreciate this place. They also have a lot of great deals and solid loyalty points! #baldguy
Today was yet another amazing experience during my visit. I had the pleasure of meeting one of the managers Tim. Along with everyone else who works here, his energy, hospitality & service was top tier. I joked with him and said “this is my second home” lol it truly is. I don’t only come back because the product is good. I come back for the friendly familiar faces and the peaceful environment.
I love this place. But last two times they have not added my senior discount. This time I specifically asked and it still was not applied. I should be more on top of viewing the receipt before I leave rather than just asking. Maybe you could work on having it automatically apply since you use our ID with our age at every purchase. Not sure why it is getting overlooked.
An outstanding experience! Kyle was extremely helpful, thoughtful, kind and professional as he shared his expertise. Jade was equally remarkable! Thank you for an AWESOME first time experience. We will definitely be back!!!
10/10 my absolute favorite dispo, with some of the best human Beans you could meet in this world. (Im terrible with names, but all of yall are always so damn nice, it makes me be nicer for the day- or maybe thats the product!)They are always offering suggestin great new flavors or strains, always educating me with new tech too! I love their rewards program because every five little leaves, you get a treat for a one penny!!!This store is better than all the other locations- dont believe me, check iut their little miniture collections on the counter for extra cuteness!
Love love love Ivy hall! Every experience is a great one. Will definitely keep coming back. Bald Josh was great and extremely helpful/knowledgeable. Also shout out to Ben who was just as great
Absolutely incredible customer service! Adam helped me at the register and answered all my questions and was extremely helpful. Not only was Adam exemplary, but the rest of the staff at Ivy Hall were so kind and helpful. 10/10 would HIGHLY recommend. Thanks Adam!
I’m a regular here at Ivy Hall and I always have a great experience, but this time was honestly one of the best I’ve had here. Bald Josh greeted me with AMAZING customer service! And as I was purchasing Kerry made sure I knew the product I was getting and made the sale quick and swift! I highly recommend coming here not just for the product but for the experience as well!
As always, Adam was extremely helpful. I am very impressed with the staff at this location. Everyone is always really cool with me when I come in. The staff here is very knowledgeable and down to earth. I keep coming back to this location because of the staff and how well the business is run. 10/10 would recommend
Went into the store had a pleasant experience. I would like to give Adam a big shout out for being helpful recommending me edibles and carts!(The guy really knows his stuff). Even went out of his way to make sure things were in stock for me! Adam's recommendations have me coming back! Super friendly and kind.
Great products, clean store, great variety and great staff! There was a cute employee named OG Adam who was very helpful and made some great recommendations in my most recent visit and really helped me out. Think with that handsome guys help I found some new favorite products that I'll definitely be returning to get. The prices were all very affordable! Only downside was I didn't get that cute guys phone number.
This place is a great spot. When I got my order Bryan helped me out and was super friendly. Couldn't be happier with his service at Ivy Hall today! I’ll definitely come back because of this good experience.
UPDATED: Thank you OG/Bald Josh! Always super friendly and very product knowledgeable!Everyone here is very knowledgeable about the products, and tend to recommend their favorites instead of pushing a specific brand. They know the best strains for what your needs are. Bryan and Dan were amazing today!
Love love love Ivy hall! They always got a deal on something and everyone is so friendly. Adam is always very informative and helpful whenever I’m there. Today Chanel was very quick to get me on my way and so kind! These guys are great!
I honestly think that this place is one of the best dispensaries in the local 815 area code. Not only is the facility beautiful, clean, and very functional. The staff is very amazing, some of my favorites I have been with today are Colette and Adam. They were both very helpful, kind and full of positive energy. Keep up the great work!
My first time coming into Ivy Hall in Crystal Lake was on 4.20. All of the staff were super helpful and nice as soon as I walked in the door. I really enjoyed the atmosphere. The deals were great and got a couple free items for the holiday. Eric Behnen made the experience especially nice and welcoming; he seemed very busy, but still made time to have fun conversations with customers and get involved in the events happening that day. I have definitely found my new dispensary!
From perusing Ivy Hall, to heading out with a recycled bag chock full of well directed THC fun, you can’t go wrong at Ivy Hall in Crystal Lake. Make sure you say hi to Marissa at Ivy Hall. Her sales consultant expertise and charming vibe add a new level of vivaciousness to Ivy Hall’s already awesome surroundings. Actually, all of Ivy Hall’s friendly staff are well educated on this dispensaries entire product line. A friendly & hard working crew, indeed. Furthermore, Ivy Hall’s product availability and product options are truly impressive. Prices are comparative with the other few dispensaries in and around town. Manager Tim (@ Crystal Lake Ivy Hall) knocked it out of the park with a combo special to save me quite a few bucks. Now that’s always appreciated so thank you Tim! Great hours, ample parking, great building layout. There’s also a Charter Club you can sign up for. Tons of great deals becoming a Charter Club member. All in all, this is definitely a gem of a dispensary, with hard working/friendly staff, great product, and a fantastic friendly ambiance. Check out Ivy Hall in Crystal Lake, IL, you’ll be happy you did!
Very vibrant and fun atmosphere, so many fun things to look at. The entire staff is always so welcoming, friendly, and they give great suggestions if you need help. Never been steered wrong!Extra shout out to Gabe and Colette they’re both so sweet ❤️
Everyone here is very knowledgeable about the products, and tend to recommend their favorites instead of pushing a specific brand. They know the best strains for what your needs are. Bryan and Dan were amazing today!
Beautiful facility. Great product with reasonable prices. Friendly staff. Unfortunately, I do have a small gripe concerning staff. There's a fine line between being helpful and trying to upsell like a car salesman pushing undercoating. Folks, especially women, do not want to be feel pressured. Ask if we need help and move along if we don't. The experience of finding something to alleviate anxiety should not be, itself, an anxious experience. Outside of that, I hope they continue to grow and remain with us for a long time.
I Always enjoy making a stop at Ivy Hall in Crystal Lake. Lathan greeted me right away at the counter & had my order ready in no time. Marissa also was kind enough to assist with getting my glass wrapped. Great to see a good working relationship within the employees & positive vibes helping the customers. Highly recommend stopping in & the variety of products will not disappoint!
I drive past multiple other dispensaries daily, and choose to drive 15 minutes out of my way to go here- the staff is so awesome, especially my man Bryan, I always call him the happiest man I’ve ever met..he truly brightens up my night if I run in to him, his wonderful energy is contagious! Great deals, everyone is friendly and knowledgeable, and they have awesome loyalty and discount programs. You can order online and it then only takes less than two minutes to run in and pickup because they are staffed accordingly even during busy times. Best dispensary in the area!
Had the pleasure of working with a nice young lady by the name of Colette! She was very informative and suggested the perfect products for what I was aiming for. I highly recommend working with Colette and I highly recommend going into Ivy Hall in Crystal lake! Thank you to the Ivy hall crew!!
This entire place is awesome but today Gabe helped me out and I have never had such a chill and easy transaction experience! He also complimented my nails💅 sooooo they also make you feel good about yourself. Go to Ivy!!!!!!
The staff here is incredible. Always so friendly and helpful and don’t get annoyed when I ask to change things or want to add at the counter. Gabe was especially amazing.
Love this dispensary! I emailed about a product defect and when I went in Kerry was so helpful and kind! He went above and beyond to take care of my issue and get me the credit I deserved! I literally will continue to come here because of the employees and great deals! Zoe is also amazing!! I always leave smiling because of them two! Thanks guys your work and kindness is appreciated♥️ Happy Holidays🥰
This place is really cool. The employees are very welcoming and helpful. The kiosks are great for browsing through all of the available products while having staff available to answer any questions. I was told that they try to offer great deals in order to offset the taxes, and I certainly saved money during my visit.
It was my first time coming in, let me tell ya about it. So I walk in and the security is right there next to the guy at the door, so I know this place is legit yk. After I signed up for their rewards I walk in and am promptly walked up to by Troy. Troy hooked me up, I told him I how much I wanted to spend and he helped me to get exactly what I wanted. Going to checkout I was me by Isabella who was very nice made the place even more welcoming. Thank you for a very positive first experience! I will be returning soon!
Enjoyed the vibe here, nice selection of items. The new customer discount is awesome. Everyone was super friendly! Oh and hey, you get a pre roll on your birthday.
Always an efficient and enjoyable experience at Ivy Hall in Crystal Lake!! Adam C helped me today and in the past and is awesome. He’s always so nice and knowledgeable and makes sure you’re 100% satisfied with your purchases. 10/10 recommend Ivy Hall!!
The staff is all super friendly and I rarely have to wait more than a few a minutes… it has a very nice chill, neighborhood vibe. Overall pricing is fair too… they offer a 10% off deal on most weekdays for the first and last hour every day. I would definitely recommend 👍🏻