The Botanist Dispensary in Montville, CT
Based on 807 reviews
john G.
1724374133
I’d like to say that I’ve been coming to the Montville facility for over a year now and it is always very clean, welcoming and organized .even with a line, It is pretty quick to get served. Paula , Tori and Olga are always extremely helpful, knowledgeable , and pleasant.
Leslie G.
1723899620
It's been here four years since I've been going to The Botanist the one and only!! I find that the staff is absolutely awesome everyone including Security!! Most of all grateful to the pharmacist for all the home that they seem to enjoy to give you medical marijuana Come up around here you guys rock and I just wanna say thank you very much 💯🙏😇☮️💜😘
Robert P.
1723802192
Always a great experience. Staff is very professional and quick with transactions. Your visit is made even more pleasant if you get Kiera or Tori but all are great! Great sales and selections!
Dave I
1723582638
Tori and staff are very friendly and knowledgeable. Lobby is always clean and welcoming. You will not be left out on the elements waiting to get in like other stores. Also they are one of the few that will do curbside delivery with an appointment.
Michele M.
1723501473
Always a great experience at the Botanist, staff is friendly and helpful. Usually don’t have to wait too long. Staff will call if any questions or issues with orders. Delivery is a great option as well. Also some great deals. Thank you
G M
1723232058
Usually great. The staff is wonderful. I wouldn't complain except it is the 3rd time out of 4 I purchased a concentrate. Each had at least one stem. All the stems were 2 or 3 millimeters long. Small, but annoying.
Shadows E.
1722717964
Always a great experience. The staff is always helpful and friendly; never a long wait. Everyone is knowledgeable with their products and no pushy slalesman tactics. All and all my favorite place to go for all my purchases.
kharma R.
1721404872
This is the best and closest dispensary to me. Jessica and the humans up front always take amazing care of me, along with everyone in the back. Today it was Brian who does awesome work, & they’re all wonderful. Anyone looking for medical or rec should go here. Deals are good so call ahead or check out their website. Honestly not bad for CT base prices. 10/5 stars!
Ian
1719493180
Absolutely best staff, all 3 people I came in contact with were helpful and friendly. Strange hours, probably miss quite a bit of business with such restricted open and close times but that doesn't affect me, just seems strange. Purchasing is somewhat of a proccess. If you don't have patience or don't like ordering from a screen with no idea about the product you may not like. The staff is the best! The business itself seems new to the game though, will adjust with time like they all do.
Maurice M.
1718138121
Honestly used to be my fave place. Now they have everything over priced with barely any options to choose from. Other dispensaries don’t over charge and are honestly a lot nicer. This place changed into the worst dispensary I’ve ever been to
Zachary L.
1716659230
I've been a Medical customer since day 1 and they have always been kind, welcoming, and helpful with any issues I may have. Glad to see they're also helping with recreational and I feel like it's still a smooth process for medical patients even with the changes.
N S.
1715024818
Following up from my last post: I took your advice and preordered this time. The service was jack-rabbit fast. The music was also significantly softer and more gentle, which I really really appreciate. I feel like I was heard by the folks at The Botanist. This review has been modified from a 1 star to 5. Listening to your customers is critical and I really appreciate being heard. That is worthy of 5 stars given my first review was given only a couple of weeks ago. Thank you!Old review read:The music is way too loud for folks with sound sensitivity. Especially for medical patients being forced to wait in a hot claustrophobic tiny room. Get some ventilation in there. And not the first time this has happened to me here at this location.
N S.
1713224025
The music is way too loud for folks with sound sensitivity. Especially for medical patients being forced to wait in a hot claustrophobic tiny room. Get some ventilation in there. And not the first time this has happened to me here at this location.
cara D.
1707675773
I've been going to The Botanist almost since they opened. The staff are always helpful, kind and go out of their way to make the customer comfortable with their decisions. The products are the best Connecticut has to offer and even if they run out of something they quickly refill. I've always left The Botanist as a happy customer.
Alaina S.
1707488453
My 1st experience was incredible. Staff was kind & helpful. I’ll definitely be back. The future is here :)The facility is clean & beautiful as well. Well done!
robert J.
1706311356
They have gone from the best to where flower is not available. I hate to say it but will probably have to change my medical dispensary after 5 years. (SinceI posted this things have been improving, but where you used to be-able to get an ounce as one item for under $250, or an ounce of premium grind for $35 a quarter, prices have at least doubled since early November. Apparently not enough product to meet demand)Otherwise good people, great service, delivery is a nice plus, but without having anything in stock and prices going up exponentially I just don’t see them being open in 3 months. In prior times I would have rated 10 stars.
Michael
1705941838
This is a well run establishment and these are very good people. I've gone in there a lot and I've always felt welcomed and comfortable. Now I'm a delivery customer but the drivers are the nicest people too. Tom, I hope you're out there. You're awesome. Rest of staff who are working behind the scenes, you've always done me a solid and I appreciate the work you do.
Steve S.
1704376707
Stopped going here. The selection has been lacking but even worse are the prices. CT prices are insanely high then add taxes even worse. Not to mention there are hardly ever sales. If you can get to any in RI or MA do it. Always 15 to 20 percent off sales, always plenty of choices and way cheaper. Worth the drive to pay less than half of what you'd pay in CT and you get double the product.CT: 1/4 + .5 cart= $170!MA/RI: 1/4 + .5 cart + 15/20% off= $50Which means you can buy more product out of state and make LESS trips to a dispensary.We need to start going out of state if possible so these places in CT can drop their insane prices.
cara D.
1703958482
I've been going to The Botanist almost since they opened. The staff are always helpful, kind and go out of their way to make the customer comfortable with their decisions. The products are the best Connecticut has to offer and even if they run out of something they quickly refill. I've always left The Botanist as a happy customer.
MeLa T.
1703175561
Nice, organized shop. Associates are super friendly and often remember repeat customers. They also tend to be a few dollars cheaper than some others in the area. Selection is pretty good, but also sometimes is low for certain items (but i notice it's usually similar for all the shops in the area). Def one of my go to stops!
Wesley I.
1703171983
My absolute go-to spot. Was introduced to this place by a co-worker of mine who recommended it when looking for a recreational dispensary after everything went legal. Staff here is always friendly and fantastic. You always feel welcomed when you arrive here. Even when it is incredibly busy they are very efficient at getting customers served quickly. Staff always seems willing to help anyone that has any questions about purchases and is always patient when explaining things. Absolutely one of the best spots in the area for recreational.
Amber-Nicole F.
1701816023
Always prompt professional and informative! I even referred my family with various surgery’s coming up ! I wouldn’t trust anyone else with their medical and adult use needs!
chris O.
1701797358
Been coming here as my go to spot. Kind of outta the way for me, but lines always move quick and they constantly have deals going on. Just gotta shop smart..
Peter K.
1698765160
Every time I step into the establishment everyone there is very friendly, respectful, helpful, informative and just down to earth people. Highly enjoyable experience everytime I've been there. I'm about to go there now.
Ross P.
1694705068
Nice place, very friendly and knowledgeable staff. Absolutely the worst inventory in CT. Nothing is ever in stock. I’m going to have to pull my card and move it 50 miles down the road because it’s clear we’re catering to the casinos here.When you have 28 half gram carts for sale and 3 gram carts, the more economical option, then you are selling primarily to recreational. When of those 3 gram carts not one is a sativa, it’s clear no one is paying actual attention. Let’s not even talk about finding live resin or live rosin.The store 50 miles down the road can maintain an inventory almost a hundred times larger and consistently, you start looking at cars that get better gas.
Dominique S.
1694563355
I had such a great experience here! I’m so grateful for Addison being so patient with me - and so knowledgeable about the products! He helped me figure out exactly what I needed! This is my new go to!
Leah F.
1693061616
Fast service with a smile. I’ve never had to wait longer than 10 minutes to be served, and, always lots of parking. I’d like the thank the entire Botanist staff for their fun , friendly attitude , and especially, Paula, for the vast array of knowledge that is always so helpful!!!
Gerald L.
1692026997
Staff is great. Available flower sizes above an 1/8 are scarce to come by. Few full oz options. And THC content has nosedived. They are fully catering to recreational. Medical was much better supported in the past.
jake A.
1691189657
I been going here for a little while. I'm giving a 3 because I like some of your products. But some of yall workers are dull. Only reason yall keep my steady business is because one of my best friends works here and so does another good friend of mine. Back of the house is stacked. Front of the house is not. Marijuana makes people friendly. Spark more conversations and get people off they phones.
J. S.
1689595849
I would highly recommend. I went here after a couple of foul experiences at Fine Fettle over in Willimantic. The employees over there are skimping buds out of their customers' containers. Breaking the seals to CTPharma containers in hopes that you think it comes off with the lid. Imagine that kind of sad, really. Well, you won't get that over at The Botanist. You can trust them to have the integrity to not leave you with short product. It's clear which company is more professional. Thankfully there is another dispensary I can trust.
Pdubbs
1689346859
Since going to recreational and putting medical patients second, new staff has no idea what they are doing. I am a day 1 patient. Last time I checked in, I was questioned about having my caregivers card with me. I don’t carry my caregivers card. Why do I need that? Thankfully, a day 1 employee who was familiar with me let her know it was not needed. Once at the counter, employees are bickering and just not as pleasant as when this place first opened. The used to ask me about available points, available deals. Now I am lucky to get my order correct. Really has gone down hill for medical patients.
Greg K.
1687716631
Amazing place, good selection. Will be a 3/5 star until they allow me to tip.A month later and still can't tip. May think about going elsewhere. This is the only spot that I go to that does not allow it. Every time I go, the people helping customers are SLAMMED, with the one who helped me the other day was still there 30 min after her shift was supposed to be over. Let us say "thanks". Never require it, but at least allow it.
Christina A.
1687476327
Very nice dispensary. Clean and well run. I have to say they have the process down to an art. I had a questionable experience my last pick up with an older female employee who was hyper fixated about not letting me at the counter with my partner when we paid but I can’t let one stinky apple ruin it for the hole joint (see what I did there?).
Kiara C.
1687263237
Only giving two stars because the majority of staff is wonderful however if you smoke regularly this tree is trash. Made me throw up, I’ve had betters mids. I’ll give it the benefit of the doubt that it’s just this grower or because CT just legalized but still. Don’t waste your money. (My opinion for adult use maybe medical use is better)
Trevon D.
1686584200
I usually come here a lot i have a friend here her name is Mikalya really good person, her and i have been friends since middle school. It’s always good company and every time I come into here and everyone is so nice. Great place
Nikki L.
1686061810
I usually have a pleasant experience here. But today I checked out with Brittany (wears a headband) she was very rude and unhelpful and rushed me out when she didn’t want to answer my question about points (maybe she didn’t know) I had to go to the front desk and ask a very nice gentleman to help me & he was awesome. Brittany should be more upbeat and have a smile on her face ready to help any customer who needs help. I felt uncomfortable but was turned around very quickly when I asked a different worker that was ready to help. Overall a great place though.
Robert A.
1684187084
This place used to be awesome prior to adult use. The prices keep climbing for medical use and the few reserved parking spots for medical patients are no where near enough. You also used to be able to get deals on an oz. at a time. Beginning the process of finding somewhere else. I would give one star but the staff are amazing.Editing my review down to one star after todays disastrous visit. The rec users are parking in medical patient spots and no one enforces anything. Not one thing I wanted that showed available online was there. Sat in the medical waiting room while person after person from the rec line went in. 20 minute wait with three med people in front of me. Heavy set lady letting people in was rude. Did not recognize one familiar face from before working there. The person waiting on me seemed like they could care less I was there. Pretty sure they hired all new staff for less money and got rid of the really nice folks that worked there. Looking for a place more convenient to go to. I’ve literally never been so mad leaving there.
jay B.
1683764120
I bought the best flower from this business. I had a great experience the whole time. When I went to pay everyone was so professional. A nice woman named jasmine cashed me out and was so nice 🙂 she definitely deserves a raise! 5 stars ✨
Christina B.
1675538263
I have frequented this dispensary for the past 2 yrs & I've been greeted by the same friendly faces!! I love the staff & atmosphere! They make it a fun interactive experience holding different events each month. The majority of my transactions are handled by Olga the OG! She always keeps me in the know about their products & upcoming events! She is super friendly, knowledgeable, helpful & always suggests new products when I want to switch up my order! The staff is all so friendly & accommodating. The VIP area is a nice perk now that they've opened up to recreational - there is minimal wait time despite the influx in customers. Highly recommended!
Tiffany W.
1675208513
I have to say that Addison is absolutely amazing and sweet. Even though he wears a mask, I can still sense an amazing and cheerful smile. It makes my day when I come in to get my order and he is working. A great employee and asset to your company.Thank you, Tiffany-Grace Walls
Joe B.
1675133536
I’ve been coming here since they opened, and it’s always a pleasant and efficient experience. The staff is knowledgeable, helpful, and professional. There’s hardly ever much of a wait. Emily at the front desk is always friendly and eager to help with information or laminating your card.
stephen S.
1674400695
50 to 60 bucks is the going price for an eighth in CT right now but if I'm paying that price I don't expect fluffy nugs that aren't even dried properly. I can't even get this stuff through my grinder. For now I'll continue to make the long drive to Rise in Branford where you at least get quality weed for the exorbitant price. I'll check back on the Botanist in a few months and hope they get it together.
Amber C.
1674323862
I’ve always had a great experience here starting I open their doors! Most days as soon as I would be buzzed in the door someone at the desk would immediately greet me. Kaleigh is one of the wonderful girls that would greet you. She treats me as a acquaintance or are friend, not just a customer! Always going above and beyond for me and the other patients! She’s super pleasant and just has the friendly/warming demeanor about her. She made my renewal process a breeze, when normally I stress about the slightest things. She’s a great patient advocate and is always lending a helping hand making sure any of my needs are met and doing it beyond my expectations!
Patricia B.
1673618051
I've been a client with them for 5 years. Everyone here is so friendly and helpful. They are always willing to answer any questions I may have or explain a product to me. This week I had ordered something medical and something recreational and they made it fast and efficient. The zoom meetings are also very informative. When you can handle anything thrown at you, such as a pandemic, as well as they did you can count on The Montville Botanist for any of your specific needs.
The C.
1673134438
I love this dispensary. The staff is always kind and caring. The atmosphere is fantastic and the decor is beautiful. The facility is clean and always smells fresh. The selection of products is fantastic and the quality is always 10/10.
C G
1672680498
I have been coming here since they opened (down the street from where they are now and were called Thames valley.) This is the best dispensary, hands down. Everyone is so welcoming and friendly! They always have an amazing selection of products! There is a dispensary a little closer to where I live, but I still choose to go to the Botanist in Montville! Everyone that works there is so wonderful and the product selection, you just can’t beat!Thank you all for being the best at the Botanist! 😍
Thurman P.
1668707051
The BOTANIST is great. I'm always satisfied with my orders. I had a problem finding a item on the menu. the staff help me out quickly. I had a lot of questions when I started going here . They were happy to answer them. I wouldn't go anywhere else. This place Is awesome..
Chris S.
1667237295
I’m a new card holder and had my first visit to the Botanist recently. It is a very clean establishment and the staff was very helpful and professional. Menu has more than enough to choose from and top quality.
Kristen D.
1664547317
Very good vibe! Tanya is the best. She’s awesome! Staff is always smiling and happy. I prefer the AGL products over the other brands though.
Steven HaZe R.
1661403592
I’ve been coming here for over 2 years now and I love it.. from the products to the bud tenders. Constant sales and events. I wouldn’t go anywhere else. I would recommend anyone who hasn’t been here and has a MD card to come join. 5 star service for sure! -Steven R.
Jason T.
1661139271
Everytime I go to The Botanist I have a great experience. As soon as I walked in the building and to the check-in counter I was met with a smile and a happy hello. The waiting area was clean, comfortable and there were paper product lists easily accessible so I knew what I wanted before I placed my order and when I did everything went smoothly and efficiently.
Melissa Ann R.
1661126030
I am new to The Botanist comunity. I am very pleased with my whole experience. The pharmacist is always very helpful and has helped me better understand their products and their uses.Thank You!!
Darlene C.
1659538089
I always like going there! The staff is so friendly and knowledgeable! I can get my questions answered and explained the best medication for me needs! An awesome place with awesome people!
Deanna H.
1655843792
Love this place ❤️ the atmosphere is amazing and the people who work there really seem to love their work and it really shows I've gone here for a year now and never once left uncomfortable or upset the people really make sure you'll always have a pleasant visit 😀
C E
1653837294
Welcoming as soon as you enter. Quick/in and out service. Friendly workers. A lot of variety. No complaints.
Victoria Taylor (.
1653014010
I only got my medical card a few months ago so I'm still new to navigating the medical use system.I love that the botanist has so many events each month to earn extra loyalty points.And they gather donations for causes that I support.I personally will be participating this month in the donation drive for pet supplies. The humane society does good work finding those wonderful fur babies furever homes.I will continue to go to the botanist. I love it there.
Arthur H.
1649169976
I personally have mixed feelings. They were great for little gifts like t-shirts, grinders, and discounts. I feel there is a complete lack in actual care for the patient. I spoke to the pharmacist twice and each time felt I was inconveniencing things. To top the treatment she also didn't have the answers I was looking for. I also feel there products are inferior products (but that's my opinion on all operating facilities right now. Not their fault!). I was directed to my doctor, then to my pharmacist then, back to my doctor. Which neither one seemed they wanted to be bothered with my questions anyway. If not them then who? So all and all, I didn't have the great experience here.
Angel V.
1647911257
Best customer service and friendly staff! Always on point when needing any questions answered. Great environment when going to the dispensary. 6 stars!
Kim K.
1647866560
The staff is AWESOME and very knowledgeable. It's really soothing inside..like an old apothecary shop, but modern. It's comfortable there and safe. I recommend The Botanist- Montville, CT.. to anyone with a MM card. Thanks Ladies..????????????
Meg D.
1646680318
Staff has always been very kind when I have questions. Very new to all of this!! Appreciate the online ordering system so I can pick up while running errands.
Josh F.
1646497171
Josue Fragoza Very good workers and medical marijuana is very good and oil pen's also staff is very awesome and very fast
Anthony P.
1646165168
Friendly and accommodating staff. Work hard long hours to provide necessary medicine.------03/01/22 edit-----Im glad to be back and it's so nice to see all the same friendly faces from when y'all were Thames valley.Not gunna cap, I was in the wrong for dropping a sour review when y'alls were held up with Covid. That was salty af on my end and I really apologize. We started off "all in this together" and strayed so far from that... :|In the year I was switched elsewhere I learned the HARD WAY that picking up ur cannabis meds from your pharmacy team fam it's really important to have REAL support.There's healthcare "monsters" and there's "health care heros"Since y'als r the same people, I can say for sure that u represent health care heroism. It's so important to have real support and friendly fam you can count on and come to with a need for help and get the same level of care they'd treat their own family too!5.5 out of five stars 😉
Wayne
1646085070
I always have a great experience when I come in. The staff are great and always genuinely helpful!
Kelly H.
1643393686
Great place the workers r awesome beening here now 4 years love it
deborah B.
1641599880
This dispensary is wonderful! They are always friendly, helpful and efficient. I’ve been going there for going on 2plus years and it’s always a pleasant experience! Staff are TERRIFIC!! Place is comfortable and clean. ????
Brittany S.
1638831686
I've been going to this location for a while now and I can say with 100% certainty that I've never left upset once, they're products are exceptional but more importantly all the staff there are amazing! Thanks guys!!
Nycole S.
1638353519
Amazing place, great staff and beautiful settings. This is a medical marijuana facility that has a pharmacy of all different types of medical marijuana facility. You name it liquid, pill or edibles. They also have disposables and regular vapes and refills.
Shayna J.
1637629964
Always Fantastic they get to know their people by name which is always a good feeling when someone addresses You by name and made it a point to remember it. No question is beneath them they all will go above and beyond to get you the information you need and often look for ways to help with questions about the lisence process etc....
Christina S.
1636135889
Love this place everyone is so nice they always have what I need I have been with these guys for a couple of years now
Dawn M.
1636133750
I've recently received my medical marijuana card and chose The Botanist as my go-to dispensary. From my first call, to ask about the procedure, to picking up my first order, everyone was friendly, knowledgeable, and very, very helpful. Definitely made the right decision!
Elizabeth A.
1635477817
I LOVE LOVE LOVE MY CREW ???? Always service with a smile and they even entertain my annoying million questions (every time????????♀️????) Walk in and the energy is so beautiful you can't help but smile while in there. (And well it is Marijuana spot so yeah????????♀️????????) Ya girl Liz loves yall ????????
Nicholi B.
1634469057
I've loved this place ever since it was called Thames Valley Alternative Relief. The staff is knowledgeable and friendly, and the compassionate care program really helps those with financial difficulties.
Dayna K.
1631213402
This is the best place to go for friendly, knowledgeable, caring, go the next step people!!!!! I am just so comfortable going in and slacking any questions. Thank you Botanist family. Y’all are the BEST OF THE BEST. ????
skylar E
1630509339
So two months ago I gave this place five stars but with how rude new management is I’m changing it to a one star, most of the workers are lovely, but with the new management it feels unprofessional and honestly kinda hostile. They also basically pay you for good reviews by offering you a discount for any 5 star reviews, and they don’t reinforce their mask requirements, which is extremely dangerous. Sad to go but I’m not going to support a place that doesn’t treat all of their costumers with basic respect and decency, and disregards general health standards.
Jason M.
1625794548
I really love this place. Everyone that works there are very helpful & will answer any questions you have. I'm really happy I got my card& chose Thames Valley. Their smoke shop has some really cool stuff also& for a reasonable prices.
Kellie Harrison S.
1624922455
The staff at Thames valley is amazing! I have been a patient for three years and from day one I was made to feel comfortable by everyone. All of my questions are always answered with a smile. I am especially grateful for thier handling of the covid 19 pandemic. They kept things going as smoothly as possible under uncertain times. The curbside pickup they made available for high risk patients has helped so much with anxiety and fear. I highly recommend Thames Valley!Kellie Smart
Harmony D.
1619002837
Thames Valley Relief has been "my" dispensary for almost 2 years now, and I cannot say enough about how wonderful this place is. The staff are always professional, knowledgeable, and very friendly and courteous. They are willing to help and take time with you to answer any questions you have, making you feel comfortable and at ease. The prices are good, they have a wide selection of products, and the online ordering system is easy and convenient. They send timely emails with the most up to date and informative info on everything. They also have an amazing program when you meet income guidelines that gives you product discounts, which is a lifesaver for me. They have the patient in mind with everything they do. And with the smoke shop next door it's perfect! Thames Valley Relief is an essential business in this area for patients, and is just as important and necessary as any other pharmacy for prescriptions for your health. Sorry this is long, but I just love them!
Kevin B.
1617311051
Great place. Great products and great staff. Never had any problems. And if I do there is always someone to assist. Love the products and prices are fair. I would highly recommend this dispensaryThank you,Kevin Branch
Gina M.
1617134901
I was hesitant at first to get my card, but so happy I did. Thames Valley Relief is such a great way to get what I need without feeling "sketchy" by buying from a friend or stranger.I am 55 years young, and just want quality and controlled dosing without the hassle.All the employees are helpful and pleasant to work with. Thank you for changing my life.Carole Miller ????
Maria B.
1616798771
I have been a medical marijuana user since almost the start of the program here in Connecticut. I love this dispensary because the staff is extremely helpful, always nice, and they are sensitive to what we need, as patients. I got an email from CTPharma about "everything bagel flavored seasoning" (infused with THC). Then, I checked the online menu, and Thames Valley had it!!! I get teabags, tinctures, distillate, shatter, and sometimes lovely flower there, and every product has been excellent, without exception. Whether you're a seasoned veteran or a cannabis newbie, there is someone at Thames Valley who can help you figure out what to take for your situation. There's also a new check-in system that starts soon, and I'm hopeful that it will be an even better system than before. That said, I haven't waited very long since the middle of the pandemic, when staff was low. I love the points system, too! I feel very appreciated at my dispensary. My life is better with Thames Valley Alternative Relief!
Edwina K.
1616708557
A great experience every time that I go. Everyone who works here is super friendly and knowledgeable beyond belief. In the rare event that they do not have what I have requested they take the time to make sure that I get something comparable that works. The facility is always clean and they have made sure that everyone is safe during these unprecedented times. A giant thank you to Laurie and her staff!!
Melissa
1616542066
Today was my first visit and I can not say enough about how great the staff is. I had a great call with the pharmacist that was very informative . Then when I got to the store the employee were outstanding. Clean environment, super friendly staff that seem to love there job and go out of there way to help you. A huge thank you to everyone one there for being so helpful and accommodating.Melissa Nelson
Dawn D.
1613741269
I’ve been going to Thames Valley since they opened. They are all great people, kind and very helpful. You feel like one of the “family” there. They work hard for us to make us all feel welcome even during this COVID-19 epidemic. They morphed their operations to align with the CDC guidelines. Patience’s is definitely a virtue when dealing with the changes in the operation.
Kesa P.
1613677880
Such a great overall experience! I've been a customer for a few months now and from the start the staff has been consistently helpful, friendly and professional. They genuinely seem to enjoy working here which, in my opinion, makes for a great place to shop for customers! They have an excellent and wide variety of items and amazing prices! Also the facility is kept super clean and inviting especially with the wonderful smells 🙂
Robyn M.
1613060818
The facility is immaculate. The staff is phenomenal and incredibly knowledgeable. They walk you through the whole process when you’re new to the program. Their products can change pain management in a way that I never knew was possible! Thank you so much!
Brooke G.
1612860982
I always feel like I'm in good hands at Thames Valley. Everyone is so kind and they have a great selection of product. I always seem to find the best stuff from here and it has really helped me with my PTSD. Also they're pretty dope when it comes to giving stuff away, I enjoy my free lighters and t-shirts.
Bob P.
1611754810
Staff always goes above & beyond for their customers.Who else has a Ben & Jerry's authentic ice cream truck and a Kona flavoured ice truck waiting in the parking lot for you to have a complimentary treat. Nobody else does that.Thanks for all the little things you do as they are so very much noticed and appreciated!Thank youBobby P
Mike E.
1611594292
Staff is always very polite and helpful! I have never had a question they could not answer or help me with. I was a newer patient recently and they have been nothing but accommodating and helpful I highly recommend them as the place to go when you are first getting your card.
Angela B.
1611095782
I've been a patient since July and I have not one negative thing to say! I love everyone there, they're all so helpful all the time with the sunniest disposition! I walked in lost but every question I had I got helped with. I love my dispensary.
Katrina T.
1610652230
Thames Valley is great for beginning patients or even those with plenty of product knowledge. The staff is always willing to answer questions to help you get what works best for you. The line always moves quickly even with current Covid regulations.
James H.
1605638702
Fantastic service. They really know what they are talking about and can point you to the right thing. I really love their reward system. Product can be expensive like any other dispensary, but the reward system makes you feel a bit better dropping the dime.I really appreciate that they have every form of the good stuff you could ask for, from concentrates to edibles and flower of course. Very clean and friendly.
Amanda W.
1604937604
Always a nice experience here. Staff is very knowledgeable about all the products! I have found coming here to be a very wonderful and friendly experience. You get to know each other, I couldn't recommend this place more!
Anthony P.
1603834365
The staff is very friendly and knowledgeable about their product and their pharmacists are VERY helpful with what they recommend. Dianne and Hillary are the best, but at the same time their ENTIRE team is nothing but equally as awesome.I wont bother switching to Groton's dispensary. Ive come to fully respect and appreciate the service they provide me as a patient, and I feel like my needs and concerns are addressed properly when I have a question about a particular strain.5 out of 5 stars.Thank you for what you guys do in these difficult times during the virus. Thames Valley provides GOD'S medicine, and they do it well ???? ????
Joshua K.
1601382119
I have been a patient with Thames for a while now and absolutely LOVE the staff and how personal they get with everyone. Hundreds of people and somehow they remember every face. They'll guide you every step so 1) you have full knowledge of what your doing/getting, and 2) because it's just nice being social. I have visited other Dispensaries and so far no one compares to the service provided by staff. If you're new or looking for better treatment, I fully recommend this specific location!!!!
Alisa Danielle (.
1599737713
I have been an avid customer for about 4 years with Thames Valley Relief, the staff is always courteous, smiling, and so friendly! The ladies running the back room are busy bees! And extremely efficient! I have never had any issues whatsoever. I honestly love this company & their employees. They are extremely professional & very helpful in every aspect concerning the Medical Marijuana Program. HIGHLY recommended.
Alex W.
1599067761
The facility is great, the staff is absolutely fantastic and super friendly. They have a nice selection of medicinal cannabis products and are very helpful when it comes to anything you need to know about what you're getting. They've been handling the situation with covid very well as well.
Bruce P.
1599062745
The people here are super friendly and helpful. We walked in pretty blind and naive and they patiently sat with us and explained everything we needed to know. No judgement or ridicule, just honest down to earth explanations and help.
Amy L.
1598462533
The folks at Thames Valley Relief are kind, courteous, and knowledgeable. It is a safe, pleasant environment and they truly do care about their patients. They are receptive and respectful of my illness and go the extra mile to accommodate me.Amy Bloom
Jess G.
1597245219
Awesome selection and customer service! Staff is so very nice and helpful....my boyfriend uses another dispensary in CT and the prices and range of products can't compare or even come close to TVR!!
luis C.
1597182571
I have been a patient for about a year now and I've never had a bad experience. The staff is super friendly and very knowledgeable. I can see by the way the staff interacts with the other patients they care. I would recommend this location to anyone based on its people, the amazing product is just a added bonus.
Cathy M.
1597172625
I have proudly been with Thames Valley for 5 years! They are always friendly, helpful, reasonably priced, clean! With specials, and even patient appreciation days! They have quickly become my family! I wouldn't know what I would do without them! ❤
887 Norwich-New London Turnpike
Montville, CT 06382
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Payment Methods:
Cash Only
ATM Available On Site
Dispensaries Nearby
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ABOUT THIS DISPENSARY
The Botanist, located at 887 Norwich-New London Turnpike in Montville, is open to serve the cannabis community.
Medical: Yes
Recreational: Yes
Delivery: No
Before this dispensary could open, it was licensed by the state.
Product types and availability can vary from store menu to store menu, depending on demand. If The Botanist in Montville does not have what you are looking for, there is no legal obligation to stick to a single brand. Your medical marijuana card, if needed, is universally accepted at any dispensary in Montville.
Purchasing Marijuana Products at The Botanist
Preparation Helps: See what’s available ahead of time. If The Botanist in Montville online menu is available on our site, this is the best way to see the different product options before visiting the dispensary. If enabled, after finding the right products you desire, reserve your order on our e-commerce platform.
Low tetrahydrocannabinol (THC) cannabis with higher CBD products are generally available to patients as well who prefer the non-euphoric effect.
Contact the dispensary if you encounter product-related issues or problems. The Botanist has a policy & procedure for this.
Please enjoy the menu products from this dispensary responsibly!
To stay up to date, sign up to our newsletter below to receive our MMJ Updates as well as discounts & specials as they arrive.
What People Are Saying
Based on 807 reviews
john G.
1724374133
I’d like to say that I’ve been coming to the Montville facility for over a year now and it is always very clean, welcoming and organized .even with a line, It is pretty quick to get served. Paula , Tori and Olga are always extremely helpful, knowledgeable , and pleasant.
Leslie G.
1723899620
It's been here four years since I've been going to The Botanist the one and only!! I find that the staff is absolutely awesome everyone including Security!! Most of all grateful to the pharmacist for all the home that they seem to enjoy to give you medical marijuana Come up around here you guys rock and I just wanna say thank you very much 💯🙏😇☮️💜😘
Robert P.
1723802192
Always a great experience. Staff is very professional and quick with transactions. Your visit is made even more pleasant if you get Kiera or Tori but all are great! Great sales and selections!
Dave I
1723582638
Tori and staff are very friendly and knowledgeable. Lobby is always clean and welcoming. You will not be left out on the elements waiting to get in like other stores. Also they are one of the few that will do curbside delivery with an appointment.
Michele M.
1723501473
Always a great experience at the Botanist, staff is friendly and helpful. Usually don’t have to wait too long. Staff will call if any questions or issues with orders. Delivery is a great option as well. Also some great deals. Thank you
G M
1723232058
Usually great. The staff is wonderful. I wouldn't complain except it is the 3rd time out of 4 I purchased a concentrate. Each had at least one stem. All the stems were 2 or 3 millimeters long. Small, but annoying.
Shadows E.
1722717964
Always a great experience. The staff is always helpful and friendly; never a long wait. Everyone is knowledgeable with their products and no pushy slalesman tactics. All and all my favorite place to go for all my purchases.
kharma R.
1721404872
This is the best and closest dispensary to me. Jessica and the humans up front always take amazing care of me, along with everyone in the back. Today it was Brian who does awesome work, & they’re all wonderful. Anyone looking for medical or rec should go here. Deals are good so call ahead or check out their website. Honestly not bad for CT base prices. 10/5 stars!
Ian
1719493180
Absolutely best staff, all 3 people I came in contact with were helpful and friendly. Strange hours, probably miss quite a bit of business with such restricted open and close times but that doesn't affect me, just seems strange. Purchasing is somewhat of a proccess. If you don't have patience or don't like ordering from a screen with no idea about the product you may not like. The staff is the best! The business itself seems new to the game though, will adjust with time like they all do.
Maurice M.
1718138121
Honestly used to be my fave place. Now they have everything over priced with barely any options to choose from. Other dispensaries don’t over charge and are honestly a lot nicer. This place changed into the worst dispensary I’ve ever been to
Zachary L.
1716659230
I've been a Medical customer since day 1 and they have always been kind, welcoming, and helpful with any issues I may have. Glad to see they're also helping with recreational and I feel like it's still a smooth process for medical patients even with the changes.
N S.
1715024818
Following up from my last post: I took your advice and preordered this time. The service was jack-rabbit fast. The music was also significantly softer and more gentle, which I really really appreciate. I feel like I was heard by the folks at The Botanist. This review has been modified from a 1 star to 5. Listening to your customers is critical and I really appreciate being heard. That is worthy of 5 stars given my first review was given only a couple of weeks ago. Thank you!Old review read:The music is way too loud for folks with sound sensitivity. Especially for medical patients being forced to wait in a hot claustrophobic tiny room. Get some ventilation in there. And not the first time this has happened to me here at this location.
N S.
1713224025
The music is way too loud for folks with sound sensitivity. Especially for medical patients being forced to wait in a hot claustrophobic tiny room. Get some ventilation in there. And not the first time this has happened to me here at this location.
cara D.
1707675773
I've been going to The Botanist almost since they opened. The staff are always helpful, kind and go out of their way to make the customer comfortable with their decisions. The products are the best Connecticut has to offer and even if they run out of something they quickly refill. I've always left The Botanist as a happy customer.
Alaina S.
1707488453
My 1st experience was incredible. Staff was kind & helpful. I’ll definitely be back. The future is here :)The facility is clean & beautiful as well. Well done!
robert J.
1706311356
They have gone from the best to where flower is not available. I hate to say it but will probably have to change my medical dispensary after 5 years. (SinceI posted this things have been improving, but where you used to be-able to get an ounce as one item for under $250, or an ounce of premium grind for $35 a quarter, prices have at least doubled since early November. Apparently not enough product to meet demand)Otherwise good people, great service, delivery is a nice plus, but without having anything in stock and prices going up exponentially I just don’t see them being open in 3 months. In prior times I would have rated 10 stars.
Michael
1705941838
This is a well run establishment and these are very good people. I've gone in there a lot and I've always felt welcomed and comfortable. Now I'm a delivery customer but the drivers are the nicest people too. Tom, I hope you're out there. You're awesome. Rest of staff who are working behind the scenes, you've always done me a solid and I appreciate the work you do.
Steve S.
1704376707
Stopped going here. The selection has been lacking but even worse are the prices. CT prices are insanely high then add taxes even worse. Not to mention there are hardly ever sales. If you can get to any in RI or MA do it. Always 15 to 20 percent off sales, always plenty of choices and way cheaper. Worth the drive to pay less than half of what you'd pay in CT and you get double the product.CT: 1/4 + .5 cart= $170!MA/RI: 1/4 + .5 cart + 15/20% off= $50Which means you can buy more product out of state and make LESS trips to a dispensary.We need to start going out of state if possible so these places in CT can drop their insane prices.
cara D.
1703958482
I've been going to The Botanist almost since they opened. The staff are always helpful, kind and go out of their way to make the customer comfortable with their decisions. The products are the best Connecticut has to offer and even if they run out of something they quickly refill. I've always left The Botanist as a happy customer.
MeLa T.
1703175561
Nice, organized shop. Associates are super friendly and often remember repeat customers. They also tend to be a few dollars cheaper than some others in the area. Selection is pretty good, but also sometimes is low for certain items (but i notice it's usually similar for all the shops in the area). Def one of my go to stops!
Wesley I.
1703171983
My absolute go-to spot. Was introduced to this place by a co-worker of mine who recommended it when looking for a recreational dispensary after everything went legal. Staff here is always friendly and fantastic. You always feel welcomed when you arrive here. Even when it is incredibly busy they are very efficient at getting customers served quickly. Staff always seems willing to help anyone that has any questions about purchases and is always patient when explaining things. Absolutely one of the best spots in the area for recreational.
Amber-Nicole F.
1701816023
Always prompt professional and informative! I even referred my family with various surgery’s coming up ! I wouldn’t trust anyone else with their medical and adult use needs!
chris O.
1701797358
Been coming here as my go to spot. Kind of outta the way for me, but lines always move quick and they constantly have deals going on. Just gotta shop smart..
Peter K.
1698765160
Every time I step into the establishment everyone there is very friendly, respectful, helpful, informative and just down to earth people. Highly enjoyable experience everytime I've been there. I'm about to go there now.
Ross P.
1694705068
Nice place, very friendly and knowledgeable staff. Absolutely the worst inventory in CT. Nothing is ever in stock. I’m going to have to pull my card and move it 50 miles down the road because it’s clear we’re catering to the casinos here.When you have 28 half gram carts for sale and 3 gram carts, the more economical option, then you are selling primarily to recreational. When of those 3 gram carts not one is a sativa, it’s clear no one is paying actual attention. Let’s not even talk about finding live resin or live rosin.The store 50 miles down the road can maintain an inventory almost a hundred times larger and consistently, you start looking at cars that get better gas.
Dominique S.
1694563355
I had such a great experience here! I’m so grateful for Addison being so patient with me - and so knowledgeable about the products! He helped me figure out exactly what I needed! This is my new go to!
Leah F.
1693061616
Fast service with a smile. I’ve never had to wait longer than 10 minutes to be served, and, always lots of parking. I’d like the thank the entire Botanist staff for their fun , friendly attitude , and especially, Paula, for the vast array of knowledge that is always so helpful!!!
Gerald L.
1692026997
Staff is great. Available flower sizes above an 1/8 are scarce to come by. Few full oz options. And THC content has nosedived. They are fully catering to recreational. Medical was much better supported in the past.
jake A.
1691189657
I been going here for a little while. I'm giving a 3 because I like some of your products. But some of yall workers are dull. Only reason yall keep my steady business is because one of my best friends works here and so does another good friend of mine. Back of the house is stacked. Front of the house is not. Marijuana makes people friendly. Spark more conversations and get people off they phones.
J. S.
1689595849
I would highly recommend. I went here after a couple of foul experiences at Fine Fettle over in Willimantic. The employees over there are skimping buds out of their customers' containers. Breaking the seals to CTPharma containers in hopes that you think it comes off with the lid. Imagine that kind of sad, really. Well, you won't get that over at The Botanist. You can trust them to have the integrity to not leave you with short product. It's clear which company is more professional. Thankfully there is another dispensary I can trust.
Pdubbs
1689346859
Since going to recreational and putting medical patients second, new staff has no idea what they are doing. I am a day 1 patient. Last time I checked in, I was questioned about having my caregivers card with me. I don’t carry my caregivers card. Why do I need that? Thankfully, a day 1 employee who was familiar with me let her know it was not needed. Once at the counter, employees are bickering and just not as pleasant as when this place first opened. The used to ask me about available points, available deals. Now I am lucky to get my order correct. Really has gone down hill for medical patients.
Greg K.
1687716631
Amazing place, good selection. Will be a 3/5 star until they allow me to tip.A month later and still can't tip. May think about going elsewhere. This is the only spot that I go to that does not allow it. Every time I go, the people helping customers are SLAMMED, with the one who helped me the other day was still there 30 min after her shift was supposed to be over. Let us say "thanks". Never require it, but at least allow it.
Christina A.
1687476327
Very nice dispensary. Clean and well run. I have to say they have the process down to an art. I had a questionable experience my last pick up with an older female employee who was hyper fixated about not letting me at the counter with my partner when we paid but I can’t let one stinky apple ruin it for the hole joint (see what I did there?).
Kiara C.
1687263237
Only giving two stars because the majority of staff is wonderful however if you smoke regularly this tree is trash. Made me throw up, I’ve had betters mids. I’ll give it the benefit of the doubt that it’s just this grower or because CT just legalized but still. Don’t waste your money. (My opinion for adult use maybe medical use is better)
Trevon D.
1686584200
I usually come here a lot i have a friend here her name is Mikalya really good person, her and i have been friends since middle school. It’s always good company and every time I come into here and everyone is so nice. Great place
Nikki L.
1686061810
I usually have a pleasant experience here. But today I checked out with Brittany (wears a headband) she was very rude and unhelpful and rushed me out when she didn’t want to answer my question about points (maybe she didn’t know) I had to go to the front desk and ask a very nice gentleman to help me & he was awesome. Brittany should be more upbeat and have a smile on her face ready to help any customer who needs help. I felt uncomfortable but was turned around very quickly when I asked a different worker that was ready to help. Overall a great place though.
Robert A.
1684187084
This place used to be awesome prior to adult use. The prices keep climbing for medical use and the few reserved parking spots for medical patients are no where near enough. You also used to be able to get deals on an oz. at a time. Beginning the process of finding somewhere else. I would give one star but the staff are amazing.Editing my review down to one star after todays disastrous visit. The rec users are parking in medical patient spots and no one enforces anything. Not one thing I wanted that showed available online was there. Sat in the medical waiting room while person after person from the rec line went in. 20 minute wait with three med people in front of me. Heavy set lady letting people in was rude. Did not recognize one familiar face from before working there. The person waiting on me seemed like they could care less I was there. Pretty sure they hired all new staff for less money and got rid of the really nice folks that worked there. Looking for a place more convenient to go to. I’ve literally never been so mad leaving there.
jay B.
1683764120
I bought the best flower from this business. I had a great experience the whole time. When I went to pay everyone was so professional. A nice woman named jasmine cashed me out and was so nice 🙂 she definitely deserves a raise! 5 stars ✨
Christina B.
1675538263
I have frequented this dispensary for the past 2 yrs & I've been greeted by the same friendly faces!! I love the staff & atmosphere! They make it a fun interactive experience holding different events each month. The majority of my transactions are handled by Olga the OG! She always keeps me in the know about their products & upcoming events! She is super friendly, knowledgeable, helpful & always suggests new products when I want to switch up my order! The staff is all so friendly & accommodating. The VIP area is a nice perk now that they've opened up to recreational - there is minimal wait time despite the influx in customers. Highly recommended!
Tiffany W.
1675208513
I have to say that Addison is absolutely amazing and sweet. Even though he wears a mask, I can still sense an amazing and cheerful smile. It makes my day when I come in to get my order and he is working. A great employee and asset to your company.Thank you, Tiffany-Grace Walls
Joe B.
1675133536
I’ve been coming here since they opened, and it’s always a pleasant and efficient experience. The staff is knowledgeable, helpful, and professional. There’s hardly ever much of a wait. Emily at the front desk is always friendly and eager to help with information or laminating your card.
stephen S.
1674400695
50 to 60 bucks is the going price for an eighth in CT right now but if I'm paying that price I don't expect fluffy nugs that aren't even dried properly. I can't even get this stuff through my grinder. For now I'll continue to make the long drive to Rise in Branford where you at least get quality weed for the exorbitant price. I'll check back on the Botanist in a few months and hope they get it together.
Amber C.
1674323862
I’ve always had a great experience here starting I open their doors! Most days as soon as I would be buzzed in the door someone at the desk would immediately greet me. Kaleigh is one of the wonderful girls that would greet you. She treats me as a acquaintance or are friend, not just a customer! Always going above and beyond for me and the other patients! She’s super pleasant and just has the friendly/warming demeanor about her. She made my renewal process a breeze, when normally I stress about the slightest things. She’s a great patient advocate and is always lending a helping hand making sure any of my needs are met and doing it beyond my expectations!
Patricia B.
1673618051
I've been a client with them for 5 years. Everyone here is so friendly and helpful. They are always willing to answer any questions I may have or explain a product to me. This week I had ordered something medical and something recreational and they made it fast and efficient. The zoom meetings are also very informative. When you can handle anything thrown at you, such as a pandemic, as well as they did you can count on The Montville Botanist for any of your specific needs.
The C.
1673134438
I love this dispensary. The staff is always kind and caring. The atmosphere is fantastic and the decor is beautiful. The facility is clean and always smells fresh. The selection of products is fantastic and the quality is always 10/10.
C G
1672680498
I have been coming here since they opened (down the street from where they are now and were called Thames valley.) This is the best dispensary, hands down. Everyone is so welcoming and friendly! They always have an amazing selection of products! There is a dispensary a little closer to where I live, but I still choose to go to the Botanist in Montville! Everyone that works there is so wonderful and the product selection, you just can’t beat!Thank you all for being the best at the Botanist! 😍
Thurman P.
1668707051
The BOTANIST is great. I'm always satisfied with my orders. I had a problem finding a item on the menu. the staff help me out quickly. I had a lot of questions when I started going here . They were happy to answer them. I wouldn't go anywhere else. This place Is awesome..
Chris S.
1667237295
I’m a new card holder and had my first visit to the Botanist recently. It is a very clean establishment and the staff was very helpful and professional. Menu has more than enough to choose from and top quality.
Kristen D.
1664547317
Very good vibe! Tanya is the best. She’s awesome! Staff is always smiling and happy. I prefer the AGL products over the other brands though.
Steven HaZe R.
1661403592
I’ve been coming here for over 2 years now and I love it.. from the products to the bud tenders. Constant sales and events. I wouldn’t go anywhere else. I would recommend anyone who hasn’t been here and has a MD card to come join. 5 star service for sure! -Steven R.
Jason T.
1661139271
Everytime I go to The Botanist I have a great experience. As soon as I walked in the building and to the check-in counter I was met with a smile and a happy hello. The waiting area was clean, comfortable and there were paper product lists easily accessible so I knew what I wanted before I placed my order and when I did everything went smoothly and efficiently.
Melissa Ann R.
1661126030
I am new to The Botanist comunity. I am very pleased with my whole experience. The pharmacist is always very helpful and has helped me better understand their products and their uses.Thank You!!
Darlene C.
1659538089
I always like going there! The staff is so friendly and knowledgeable! I can get my questions answered and explained the best medication for me needs! An awesome place with awesome people!
Deanna H.
1655843792
Love this place ❤️ the atmosphere is amazing and the people who work there really seem to love their work and it really shows I've gone here for a year now and never once left uncomfortable or upset the people really make sure you'll always have a pleasant visit 😀
C E
1653837294
Welcoming as soon as you enter. Quick/in and out service. Friendly workers. A lot of variety. No complaints.
Victoria Taylor (.
1653014010
I only got my medical card a few months ago so I'm still new to navigating the medical use system.I love that the botanist has so many events each month to earn extra loyalty points.And they gather donations for causes that I support.I personally will be participating this month in the donation drive for pet supplies. The humane society does good work finding those wonderful fur babies furever homes.I will continue to go to the botanist. I love it there.
Arthur H.
1649169976
I personally have mixed feelings. They were great for little gifts like t-shirts, grinders, and discounts. I feel there is a complete lack in actual care for the patient. I spoke to the pharmacist twice and each time felt I was inconveniencing things. To top the treatment she also didn't have the answers I was looking for. I also feel there products are inferior products (but that's my opinion on all operating facilities right now. Not their fault!). I was directed to my doctor, then to my pharmacist then, back to my doctor. Which neither one seemed they wanted to be bothered with my questions anyway. If not them then who? So all and all, I didn't have the great experience here.
Angel V.
1647911257
Best customer service and friendly staff! Always on point when needing any questions answered. Great environment when going to the dispensary. 6 stars!
Kim K.
1647866560
The staff is AWESOME and very knowledgeable. It's really soothing inside..like an old apothecary shop, but modern. It's comfortable there and safe. I recommend The Botanist- Montville, CT.. to anyone with a MM card. Thanks Ladies..????????????
Meg D.
1646680318
Staff has always been very kind when I have questions. Very new to all of this!! Appreciate the online ordering system so I can pick up while running errands.
Josh F.
1646497171
Josue Fragoza Very good workers and medical marijuana is very good and oil pen's also staff is very awesome and very fast
Anthony P.
1646165168
Friendly and accommodating staff. Work hard long hours to provide necessary medicine.------03/01/22 edit-----Im glad to be back and it's so nice to see all the same friendly faces from when y'all were Thames valley.Not gunna cap, I was in the wrong for dropping a sour review when y'alls were held up with Covid. That was salty af on my end and I really apologize. We started off "all in this together" and strayed so far from that... :|In the year I was switched elsewhere I learned the HARD WAY that picking up ur cannabis meds from your pharmacy team fam it's really important to have REAL support.There's healthcare "monsters" and there's "health care heros"Since y'als r the same people, I can say for sure that u represent health care heroism. It's so important to have real support and friendly fam you can count on and come to with a need for help and get the same level of care they'd treat their own family too!5.5 out of five stars 😉
Wayne
1646085070
I always have a great experience when I come in. The staff are great and always genuinely helpful!
Kelly H.
1643393686
Great place the workers r awesome beening here now 4 years love it
deborah B.
1641599880
This dispensary is wonderful! They are always friendly, helpful and efficient. I’ve been going there for going on 2plus years and it’s always a pleasant experience! Staff are TERRIFIC!! Place is comfortable and clean. ????
Brittany S.
1638831686
I've been going to this location for a while now and I can say with 100% certainty that I've never left upset once, they're products are exceptional but more importantly all the staff there are amazing! Thanks guys!!
Nycole S.
1638353519
Amazing place, great staff and beautiful settings. This is a medical marijuana facility that has a pharmacy of all different types of medical marijuana facility. You name it liquid, pill or edibles. They also have disposables and regular vapes and refills.
Shayna J.
1637629964
Always Fantastic they get to know their people by name which is always a good feeling when someone addresses You by name and made it a point to remember it. No question is beneath them they all will go above and beyond to get you the information you need and often look for ways to help with questions about the lisence process etc....
Christina S.
1636135889
Love this place everyone is so nice they always have what I need I have been with these guys for a couple of years now
Dawn M.
1636133750
I've recently received my medical marijuana card and chose The Botanist as my go-to dispensary. From my first call, to ask about the procedure, to picking up my first order, everyone was friendly, knowledgeable, and very, very helpful. Definitely made the right decision!
Elizabeth A.
1635477817
I LOVE LOVE LOVE MY CREW ???? Always service with a smile and they even entertain my annoying million questions (every time????????♀️????) Walk in and the energy is so beautiful you can't help but smile while in there. (And well it is Marijuana spot so yeah????????♀️????????) Ya girl Liz loves yall ????????
Nicholi B.
1634469057
I've loved this place ever since it was called Thames Valley Alternative Relief. The staff is knowledgeable and friendly, and the compassionate care program really helps those with financial difficulties.
Dayna K.
1631213402
This is the best place to go for friendly, knowledgeable, caring, go the next step people!!!!! I am just so comfortable going in and slacking any questions. Thank you Botanist family. Y’all are the BEST OF THE BEST. ????
skylar E
1630509339
So two months ago I gave this place five stars but with how rude new management is I’m changing it to a one star, most of the workers are lovely, but with the new management it feels unprofessional and honestly kinda hostile. They also basically pay you for good reviews by offering you a discount for any 5 star reviews, and they don’t reinforce their mask requirements, which is extremely dangerous. Sad to go but I’m not going to support a place that doesn’t treat all of their costumers with basic respect and decency, and disregards general health standards.
Jason M.
1625794548
I really love this place. Everyone that works there are very helpful & will answer any questions you have. I'm really happy I got my card& chose Thames Valley. Their smoke shop has some really cool stuff also& for a reasonable prices.
Kellie Harrison S.
1624922455
The staff at Thames valley is amazing! I have been a patient for three years and from day one I was made to feel comfortable by everyone. All of my questions are always answered with a smile. I am especially grateful for thier handling of the covid 19 pandemic. They kept things going as smoothly as possible under uncertain times. The curbside pickup they made available for high risk patients has helped so much with anxiety and fear. I highly recommend Thames Valley!Kellie Smart
Harmony D.
1619002837
Thames Valley Relief has been "my" dispensary for almost 2 years now, and I cannot say enough about how wonderful this place is. The staff are always professional, knowledgeable, and very friendly and courteous. They are willing to help and take time with you to answer any questions you have, making you feel comfortable and at ease. The prices are good, they have a wide selection of products, and the online ordering system is easy and convenient. They send timely emails with the most up to date and informative info on everything. They also have an amazing program when you meet income guidelines that gives you product discounts, which is a lifesaver for me. They have the patient in mind with everything they do. And with the smoke shop next door it's perfect! Thames Valley Relief is an essential business in this area for patients, and is just as important and necessary as any other pharmacy for prescriptions for your health. Sorry this is long, but I just love them!
Kevin B.
1617311051
Great place. Great products and great staff. Never had any problems. And if I do there is always someone to assist. Love the products and prices are fair. I would highly recommend this dispensaryThank you,Kevin Branch
Gina M.
1617134901
I was hesitant at first to get my card, but so happy I did. Thames Valley Relief is such a great way to get what I need without feeling "sketchy" by buying from a friend or stranger.I am 55 years young, and just want quality and controlled dosing without the hassle.All the employees are helpful and pleasant to work with. Thank you for changing my life.Carole Miller ????
Maria B.
1616798771
I have been a medical marijuana user since almost the start of the program here in Connecticut. I love this dispensary because the staff is extremely helpful, always nice, and they are sensitive to what we need, as patients. I got an email from CTPharma about "everything bagel flavored seasoning" (infused with THC). Then, I checked the online menu, and Thames Valley had it!!! I get teabags, tinctures, distillate, shatter, and sometimes lovely flower there, and every product has been excellent, without exception. Whether you're a seasoned veteran or a cannabis newbie, there is someone at Thames Valley who can help you figure out what to take for your situation. There's also a new check-in system that starts soon, and I'm hopeful that it will be an even better system than before. That said, I haven't waited very long since the middle of the pandemic, when staff was low. I love the points system, too! I feel very appreciated at my dispensary. My life is better with Thames Valley Alternative Relief!
Edwina K.
1616708557
A great experience every time that I go. Everyone who works here is super friendly and knowledgeable beyond belief. In the rare event that they do not have what I have requested they take the time to make sure that I get something comparable that works. The facility is always clean and they have made sure that everyone is safe during these unprecedented times. A giant thank you to Laurie and her staff!!
Melissa
1616542066
Today was my first visit and I can not say enough about how great the staff is. I had a great call with the pharmacist that was very informative . Then when I got to the store the employee were outstanding. Clean environment, super friendly staff that seem to love there job and go out of there way to help you. A huge thank you to everyone one there for being so helpful and accommodating.Melissa Nelson
Dawn D.
1613741269
I’ve been going to Thames Valley since they opened. They are all great people, kind and very helpful. You feel like one of the “family” there. They work hard for us to make us all feel welcome even during this COVID-19 epidemic. They morphed their operations to align with the CDC guidelines. Patience’s is definitely a virtue when dealing with the changes in the operation.
Kesa P.
1613677880
Such a great overall experience! I've been a customer for a few months now and from the start the staff has been consistently helpful, friendly and professional. They genuinely seem to enjoy working here which, in my opinion, makes for a great place to shop for customers! They have an excellent and wide variety of items and amazing prices! Also the facility is kept super clean and inviting especially with the wonderful smells 🙂
Robyn M.
1613060818
The facility is immaculate. The staff is phenomenal and incredibly knowledgeable. They walk you through the whole process when you’re new to the program. Their products can change pain management in a way that I never knew was possible! Thank you so much!
Brooke G.
1612860982
I always feel like I'm in good hands at Thames Valley. Everyone is so kind and they have a great selection of product. I always seem to find the best stuff from here and it has really helped me with my PTSD. Also they're pretty dope when it comes to giving stuff away, I enjoy my free lighters and t-shirts.
Bob P.
1611754810
Staff always goes above & beyond for their customers.Who else has a Ben & Jerry's authentic ice cream truck and a Kona flavoured ice truck waiting in the parking lot for you to have a complimentary treat. Nobody else does that.Thanks for all the little things you do as they are so very much noticed and appreciated!Thank youBobby P
Mike E.
1611594292
Staff is always very polite and helpful! I have never had a question they could not answer or help me with. I was a newer patient recently and they have been nothing but accommodating and helpful I highly recommend them as the place to go when you are first getting your card.
Angela B.
1611095782
I've been a patient since July and I have not one negative thing to say! I love everyone there, they're all so helpful all the time with the sunniest disposition! I walked in lost but every question I had I got helped with. I love my dispensary.
Katrina T.
1610652230
Thames Valley is great for beginning patients or even those with plenty of product knowledge. The staff is always willing to answer questions to help you get what works best for you. The line always moves quickly even with current Covid regulations.
James H.
1605638702
Fantastic service. They really know what they are talking about and can point you to the right thing. I really love their reward system. Product can be expensive like any other dispensary, but the reward system makes you feel a bit better dropping the dime.I really appreciate that they have every form of the good stuff you could ask for, from concentrates to edibles and flower of course. Very clean and friendly.
Amanda W.
1604937604
Always a nice experience here. Staff is very knowledgeable about all the products! I have found coming here to be a very wonderful and friendly experience. You get to know each other, I couldn't recommend this place more!
Anthony P.
1603834365
The staff is very friendly and knowledgeable about their product and their pharmacists are VERY helpful with what they recommend. Dianne and Hillary are the best, but at the same time their ENTIRE team is nothing but equally as awesome.I wont bother switching to Groton's dispensary. Ive come to fully respect and appreciate the service they provide me as a patient, and I feel like my needs and concerns are addressed properly when I have a question about a particular strain.5 out of 5 stars.Thank you for what you guys do in these difficult times during the virus. Thames Valley provides GOD'S medicine, and they do it well ???? ????
Joshua K.
1601382119
I have been a patient with Thames for a while now and absolutely LOVE the staff and how personal they get with everyone. Hundreds of people and somehow they remember every face. They'll guide you every step so 1) you have full knowledge of what your doing/getting, and 2) because it's just nice being social. I have visited other Dispensaries and so far no one compares to the service provided by staff. If you're new or looking for better treatment, I fully recommend this specific location!!!!
Alisa Danielle (.
1599737713
I have been an avid customer for about 4 years with Thames Valley Relief, the staff is always courteous, smiling, and so friendly! The ladies running the back room are busy bees! And extremely efficient! I have never had any issues whatsoever. I honestly love this company & their employees. They are extremely professional & very helpful in every aspect concerning the Medical Marijuana Program. HIGHLY recommended.
Alex W.
1599067761
The facility is great, the staff is absolutely fantastic and super friendly. They have a nice selection of medicinal cannabis products and are very helpful when it comes to anything you need to know about what you're getting. They've been handling the situation with covid very well as well.
Bruce P.
1599062745
The people here are super friendly and helpful. We walked in pretty blind and naive and they patiently sat with us and explained everything we needed to know. No judgement or ridicule, just honest down to earth explanations and help.
Amy L.
1598462533
The folks at Thames Valley Relief are kind, courteous, and knowledgeable. It is a safe, pleasant environment and they truly do care about their patients. They are receptive and respectful of my illness and go the extra mile to accommodate me.Amy Bloom
Jess G.
1597245219
Awesome selection and customer service! Staff is so very nice and helpful....my boyfriend uses another dispensary in CT and the prices and range of products can't compare or even come close to TVR!!
luis C.
1597182571
I have been a patient for about a year now and I've never had a bad experience. The staff is super friendly and very knowledgeable. I can see by the way the staff interacts with the other patients they care. I would recommend this location to anyone based on its people, the amazing product is just a added bonus.
Cathy M.
1597172625
I have proudly been with Thames Valley for 5 years! They are always friendly, helpful, reasonably priced, clean! With specials, and even patient appreciation days! They have quickly become my family! I wouldn't know what I would do without them! ❤
