The Matchbox Dispensary in Las Cruces, NM
Mia A.
1765890436
Update: I’m amending my review based on how Vanessa handled the situation. It’s never comfortable having to apologize on someone else’s behalf and she made me feel heard. I still think that guy is a pretty mid human, but I appreciate her and the other bud tenders that have given me friendly and professional service in the past.I just had a very uncomfortable and disappointing experience where my husband and I were accused of lying by an employee at Matchbox.About a week ago my husband came in and purchased two vapes: a Matchbox Chicken and Waffles and a Fresas Con Crema of another brand. About two days later the Chicken and Waffles battery died, and would not accept a charge. I brought it into Matchbox and spoke with the same gentleman working tonight (12/13). After I let him know I had tried a couple of different chargers, he tried to plug it in himself and had me step outside to draw on it and saw that it was not working properly. He spoke with a manager and said that they could do a return or even exchange but my husband would have to be present since it was purchased with his ID so I brought it home and we came back this evening. He greeted us and I reminded him of the situation. He went to go to the back to clear everything with his manager.When he came back he told me that because I “had already been there that day and been told no” that they would not honor the exchange. He said that his manager told him I had already been there and the vape had teeth marks. He told me the vape I brought to him was not the one I brought to him two days ago. It’s totally possible my 4lb puppy chewed on the end of the vape after I brought it home, but it was the same broken vape I brought in. It was still full when it broke, still full when I went in the first time, and was still full when I came in this evening…because it’s broken haha.I had not been in earlier that day. Up until an hour ago I’d been in my pajamas baking cookies for a cookie exchange. I asked to see the manager so they could see I’m clearly not who they’re thinking of and was told they weren’t there and were on the phone. I asked the other employee there if she’d been there all day and could verify I had not been there. I asked him if he’d been there all day. Neither could. I should have asked to FaceTime with the manager. Would that have proven it? To state so matter of factly that I had been there and been told no when I had not was really insulting. I’ve never been called a liar. I’m so confused why something that could have been cleared up fairly easily was treated as me trying to scam them.I’ve been a loyal Matchbox customer since they opened. I’ve spent hundreds of dollars there. I’m sure you can look that up and verify it. I’m a server and I always tip. It is a slap in the face to treat a customer who has never been anything but kind and respectful as a liar and make no attempt at righting it or finding out the truth. I encourage you to check your cameras. I don’t know why that guy switched on such a dime. It all felt disrespectful and that they weren’t wiling to just let me prove that it wasn’t me they were thinking of. Dang. What a truly uncalled for and disappointing experience.I left the vape with them. This was never about trying to get something for free. Please think about what you say and how you treat people in the future. And maybe make sure you have the right person first haha.I would very much appreciate a follow up from management regarding this. What a sad way to lose a customer. I’m gonna miss that one manager that looks like Russell Brand. He’s cool.
Michael N.
1759547855
Awesome and very courteous and friendly service! And awesome flower! Always great deals! All the employees are kind and 👍! I highly recommend this dispensary be your go to for great products!
J M.
1758396360
Absolutely the worse pre rolls I’ve ever had. Thanks for selling me trim shavings that tasted like actual grass. We noticed right away by the way it was burning… shame on your company for selling garbage!! Companies like you are the reason why I want to start growing my own. Your malignant tumor to the cannabis society. Owner, don’t even bother replying back, I won’t read your reply.
Ruby C.
1755873925
Knowledgeable young man that waited on us. Clean store & nice atmosphere. Huge selection. Right down the road from our house which makes it convenient. We've been happy with pretty much any product we get from there.
Hiram L.
1751376359
got cute box of Prerolls of "Pancake" for Father's Day. If they put as much time into the product as they do into the cute packaging they might have a good product but these are terrible. Good at first but the relight is not smokeable. Never have I drawn in such harsh smoke. The store said "oh you should blow out when you snuff." Idiots. Don't waste money.
Leo G.
1751291111
A little out of my way but worth it. Good deals. They give discounts for early birds, seniors, points for purchases. Their product is always good. Highly recommend.
Michaell A.
1741217220
This place is amazing. The staff is knowledgeable, super friendly, and most important to me sincere. The honesty of the staff and welcoming approach to questions is refreshing in an area where the market is saturated with so many amazing choices.Now, for their flower 🌼 🌸 I love love, love the flower, amazing color, smell, and effects from the flower to the house waxes are just a beautiful product ❤️.They carry other local farm products, edibles, disposable pens, and some glass wear .The picture is from the product I picked up named Dante Inferno,THC 26.3% an indica strain absolutely incredible!!!!
Paul B
1721333069
Great place. The matchbox will go above and beyond to make you a satisfied customer...I bought a half, Was a bit shy due to me talking a lot and they made it up 5 days later. I love this place!! Great product as well!!Thank you staff at The Matchbox for taking your time and going out of your way to satisfy every customer that walk into your establishment. I love you folks. Be safe and God bless... we 100% recommend this place.
Paul B
1720920727
Well. My experience has been great but I made it home this time and my half oz looked and felt like a quarter...maybe a quarter and half gram...I can consider it partly my fault because I do talk a lot...sorry if I make yall tare out and weigh in front of me from now on lol. I still like the place but I been buying pot for a long time and I've seen 14g go from a fat sack to a tiny little sack....wasn't too impressed this time. Oh and nichole did offer to have me come back and weigh it but I already made it home and smoked a bowl 😆 🤣 ...I mean...after smoking 3 bowls and giving my sister 2...you be the judge...I think my container was weighed on accident...I had to go buy a new one today with the same I took out yesterday...this is what I have...
Shayne J.
1718586537
I have gone here many times and they never disappoint with the bud and their service..If u want some good bud for a great price head that way
phil B.
1717889019
I have to say, this is an incredible dispensary. Great staff, great product, great pricing, and great deals. Everyone is extremely helpful. I have been trading with this location for the past six months or so. I really like this store, my wife does too. Keep up the good work guys.
Kelley G.
1716769832
The products FiRE, the Banana Cooler pre-roll pack made me re evaluate any other time in my life I said this is the best thing ever. The prices are great. The team is super friendly and extremely respectful. THE BRANDING IS EVERYTHING. Even if you are nowhere near this shop you should go to this shop. Buy all the things and the t-shirt.
Tiffany H.
1714336750
Love the staff. Very helpful and answers any question I have. Always makes conversations and laughs. Definitely recommend going here. They always help recommend good things when I go in for different things.
Safiro D.
1713665392
The staff is very professional and helpful they know what to offer and provide good information about products very patient people never in bad mood and always give the feeling that matchbox is not just a dispensary but a safe place to purchase your medicine
Shane D.
1713020244
I have been a frequent customer of the matchbox since they opened. The staff have always been pleasant, until yesterday. I had a slightly unpleasant experience with a new face behind the counter. Undertones and snippy reply left me feeling like my preferred product (shake) isn't quite what they want to keep in stock. So now I know that shake isn't something they keep in stock cool. I'll go find my preferred cheap shake somewhere else. I'm sure there's a store that keeps it in stock somewhere.
AUNIQUESTYLE
1709086491
I came in to Matchbox for the first time. Jhantel helped me with my order and I am very happy to have met her she was very knowledgeable and helped me with my purchase. She was fast and very knowledgeable about the products. I will for sure be back because of the quality of the product and the knowledge and friendliness I receive.
641 Thorpe Rd
Las Cruces, NM 88007
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CLOSED
CLOSED
Payment Methods:
Cash Only
ATM Available On Site
Dispensaries Nearby
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ABOUT THIS DISPENSARY
The Matchbox, located at 641 Thorpe Rd in Las Cruces, is open to serve the cannabis community.
Medical: Yes
Recreational: No
Delivery: No
Before this dispensary could open, it was licensed by the state.
Product types and availability can vary from store menu to store menu, depending on demand. If The Matchbox in Las Cruces does not have what you are looking for, there is no legal obligation to stick to a single brand. Your medical marijuana card, if needed, is universally accepted at any dispensary in Las Cruces.
Purchasing Marijuana Products at The Matchbox
Preparation Helps: See what’s available ahead of time. If The Matchbox in Las Cruces online menu is available on our site, this is the best way to see the different product options before visiting the dispensary. If enabled, after finding the right products you desire, reserve your order on our e-commerce platform.
Low tetrahydrocannabinol (THC) cannabis with higher CBD products are generally available to patients as well who prefer the non-euphoric effect.
Contact the dispensary if you encounter product-related issues or problems. The Matchbox has a policy & procedure for this.
Please enjoy the menu products from this dispensary responsibly!
To stay up to date, sign up to our newsletter below to receive our MMJ Updates as well as discounts & specials as they arrive.
What People Are Saying
Mia A.
1765890436
Update: I’m amending my review based on how Vanessa handled the situation. It’s never comfortable having to apologize on someone else’s behalf and she made me feel heard. I still think that guy is a pretty mid human, but I appreciate her and the other bud tenders that have given me friendly and professional service in the past.I just had a very uncomfortable and disappointing experience where my husband and I were accused of lying by an employee at Matchbox.About a week ago my husband came in and purchased two vapes: a Matchbox Chicken and Waffles and a Fresas Con Crema of another brand. About two days later the Chicken and Waffles battery died, and would not accept a charge. I brought it into Matchbox and spoke with the same gentleman working tonight (12/13). After I let him know I had tried a couple of different chargers, he tried to plug it in himself and had me step outside to draw on it and saw that it was not working properly. He spoke with a manager and said that they could do a return or even exchange but my husband would have to be present since it was purchased with his ID so I brought it home and we came back this evening. He greeted us and I reminded him of the situation. He went to go to the back to clear everything with his manager.When he came back he told me that because I “had already been there that day and been told no” that they would not honor the exchange. He said that his manager told him I had already been there and the vape had teeth marks. He told me the vape I brought to him was not the one I brought to him two days ago. It’s totally possible my 4lb puppy chewed on the end of the vape after I brought it home, but it was the same broken vape I brought in. It was still full when it broke, still full when I went in the first time, and was still full when I came in this evening…because it’s broken haha.I had not been in earlier that day. Up until an hour ago I’d been in my pajamas baking cookies for a cookie exchange. I asked to see the manager so they could see I’m clearly not who they’re thinking of and was told they weren’t there and were on the phone. I asked the other employee there if she’d been there all day and could verify I had not been there. I asked him if he’d been there all day. Neither could. I should have asked to FaceTime with the manager. Would that have proven it? To state so matter of factly that I had been there and been told no when I had not was really insulting. I’ve never been called a liar. I’m so confused why something that could have been cleared up fairly easily was treated as me trying to scam them.I’ve been a loyal Matchbox customer since they opened. I’ve spent hundreds of dollars there. I’m sure you can look that up and verify it. I’m a server and I always tip. It is a slap in the face to treat a customer who has never been anything but kind and respectful as a liar and make no attempt at righting it or finding out the truth. I encourage you to check your cameras. I don’t know why that guy switched on such a dime. It all felt disrespectful and that they weren’t wiling to just let me prove that it wasn’t me they were thinking of. Dang. What a truly uncalled for and disappointing experience.I left the vape with them. This was never about trying to get something for free. Please think about what you say and how you treat people in the future. And maybe make sure you have the right person first haha.I would very much appreciate a follow up from management regarding this. What a sad way to lose a customer. I’m gonna miss that one manager that looks like Russell Brand. He’s cool.
Michael N.
1759547855
Awesome and very courteous and friendly service! And awesome flower! Always great deals! All the employees are kind and 👍! I highly recommend this dispensary be your go to for great products!
J M.
1758396360
Absolutely the worse pre rolls I’ve ever had. Thanks for selling me trim shavings that tasted like actual grass. We noticed right away by the way it was burning… shame on your company for selling garbage!! Companies like you are the reason why I want to start growing my own. Your malignant tumor to the cannabis society. Owner, don’t even bother replying back, I won’t read your reply.
Ruby C.
1755873925
Knowledgeable young man that waited on us. Clean store & nice atmosphere. Huge selection. Right down the road from our house which makes it convenient. We've been happy with pretty much any product we get from there.
Hiram L.
1751376359
got cute box of Prerolls of "Pancake" for Father's Day. If they put as much time into the product as they do into the cute packaging they might have a good product but these are terrible. Good at first but the relight is not smokeable. Never have I drawn in such harsh smoke. The store said "oh you should blow out when you snuff." Idiots. Don't waste money.
Leo G.
1751291111
A little out of my way but worth it. Good deals. They give discounts for early birds, seniors, points for purchases. Their product is always good. Highly recommend.
Michaell A.
1741217220
This place is amazing. The staff is knowledgeable, super friendly, and most important to me sincere. The honesty of the staff and welcoming approach to questions is refreshing in an area where the market is saturated with so many amazing choices.Now, for their flower 🌼 🌸 I love love, love the flower, amazing color, smell, and effects from the flower to the house waxes are just a beautiful product ❤️.They carry other local farm products, edibles, disposable pens, and some glass wear .The picture is from the product I picked up named Dante Inferno,THC 26.3% an indica strain absolutely incredible!!!!
Paul B
1721333069
Great place. The matchbox will go above and beyond to make you a satisfied customer...I bought a half, Was a bit shy due to me talking a lot and they made it up 5 days later. I love this place!! Great product as well!!Thank you staff at The Matchbox for taking your time and going out of your way to satisfy every customer that walk into your establishment. I love you folks. Be safe and God bless... we 100% recommend this place.
Paul B
1720920727
Well. My experience has been great but I made it home this time and my half oz looked and felt like a quarter...maybe a quarter and half gram...I can consider it partly my fault because I do talk a lot...sorry if I make yall tare out and weigh in front of me from now on lol. I still like the place but I been buying pot for a long time and I've seen 14g go from a fat sack to a tiny little sack....wasn't too impressed this time. Oh and nichole did offer to have me come back and weigh it but I already made it home and smoked a bowl 😆 🤣 ...I mean...after smoking 3 bowls and giving my sister 2...you be the judge...I think my container was weighed on accident...I had to go buy a new one today with the same I took out yesterday...this is what I have...
Shayne J.
1718586537
I have gone here many times and they never disappoint with the bud and their service..If u want some good bud for a great price head that way
phil B.
1717889019
I have to say, this is an incredible dispensary. Great staff, great product, great pricing, and great deals. Everyone is extremely helpful. I have been trading with this location for the past six months or so. I really like this store, my wife does too. Keep up the good work guys.
Kelley G.
1716769832
The products FiRE, the Banana Cooler pre-roll pack made me re evaluate any other time in my life I said this is the best thing ever. The prices are great. The team is super friendly and extremely respectful. THE BRANDING IS EVERYTHING. Even if you are nowhere near this shop you should go to this shop. Buy all the things and the t-shirt.
Tiffany H.
1714336750
Love the staff. Very helpful and answers any question I have. Always makes conversations and laughs. Definitely recommend going here. They always help recommend good things when I go in for different things.
Safiro D.
1713665392
The staff is very professional and helpful they know what to offer and provide good information about products very patient people never in bad mood and always give the feeling that matchbox is not just a dispensary but a safe place to purchase your medicine
Shane D.
1713020244
I have been a frequent customer of the matchbox since they opened. The staff have always been pleasant, until yesterday. I had a slightly unpleasant experience with a new face behind the counter. Undertones and snippy reply left me feeling like my preferred product (shake) isn't quite what they want to keep in stock. So now I know that shake isn't something they keep in stock cool. I'll go find my preferred cheap shake somewhere else. I'm sure there's a store that keeps it in stock somewhere.
AUNIQUESTYLE
1709086491
I came in to Matchbox for the first time. Jhantel helped me with my order and I am very happy to have met her she was very knowledgeable and helped me with my purchase. She was fast and very knowledgeable about the products. I will for sure be back because of the quality of the product and the knowledge and friendliness I receive.
