Raul is the best! He is so kind and helpful to me whenever I’m in there. He is patient, great at problem-solving, and so friendly! Thank you for being so great. Love this place!
Nice, clean, and has a varietyThe employees are honestly great (like a majority of stores like these) but very easy to have a genuine chat.Recommendations were good.To top it off I got a popsicle too (note you probably won't get one as it was COMPLETELY random. Loved it)I'd 100% go here if I was a local.
I recently visited ZenLife and had an outstanding experience.The atmosphere is calm and inviting, making it a pleasure to shop there. A standout element of my experience was the exceptional customer service from Raul. He was attentive, and genuinely interested in helping me find the right products. Raul's expertise and friendly approach made me feel comfortable and well-informed about my choices. I left the store completely satisfied and impressed by the level of care and attention I received. I highly recommend ZenLife, especially thanks to the excellent service provided by Raul. I will definitely be returning!
Love this dispo! Adam is so friendly and love seeing him when we come in. All the staff are so kind and fun they remember you when you come in and always make you feel so welcome. Will definitely keep coming back!
I don't need it I'm going to go somewhere else, I didn't like the service here... it's like I wasn't even there no one spoke to me or acknowledged that I was standing there, they assisted people behind me first, and not the online orders customers just like me behind me. it didn't feel right so I'm going to planet13 where they treat customers like human beings. I just got a call from them when I got home too, but I'd already got Products at Planet13 like I said see the staff there is welcoming you want to talk about an experience, the I introduce themselves when you walk in and ask you if you need help finding what your looking for if there is anything specific I like... not at Zen Leaf I was just a Body in the room waiting for Service but I guess I'm transparent, apparently. Thanks But No Thanks. The staff needs to open up to customers and introduce them to the Zen Leaf experience and Brand and Products... With a focused team it would be a nice location. I travel through Illinois a lot. I'm sorry to say I won't be back here though. Good Luck.
Kassidy at the shop helped me with a quick change to my order. I know they prefer not to do that for times sake, but I was taken care of and got a free joint!
Jasmine was exceptionally great nice smile and very engaging letting me know what she thought about the brand and the flavor I would give her 10 stars
I walk in there is 3 people at the counter 2 are working one just standing there. They do online orders before a walk in customer. Major turn off for me as I'm standing there the more come in longer I wait. I don't think I'll be going back there. Oh the third started to do his job taking online orders. I'm there buy my product. These people want to jaw jack with customers all day. I don't get paid by the hour to stand there. Unless there policy changes and they step things up. You won't see me waiting in there line anymore.
I actually found the best strand I've ever had, here (grandaddy purple). Easy payment, cheap prices and great employees. I had kassidy help me and she was very accommodating, friendly, kind and had the perfect knowledge about what I need. I'd give 6 stars if I could, great customer service!
This is my go to place for marijuana. The people here are incredibly kind, it’s always a joy visiting and talking to the staff. Today I went and my birthday was just a few days ago. Adam, who usually is at the front desk checking IDs, took notice that it was my birthday a few days ago, and had pulled me aside to confirm some information to guarantee I don’t miss out on my birthday deal. This simple gesture just made it feel more inviting than normal as if I were surrounded by friends. I’ve had the pleasure of meeting a few other people, to name a few, Cassidy, and Raul. Raul gave me incredible recommendations for things to try, super intelligent and knowledgeable about marijuana, if he gives you recommendations, don’t hesitate he knows his stuff! Cassidy was incredibly sweet, helpful and very patient. She’s got a sweet and genuine glow to her, love this place and the people. Thank you guys.
Had Kassidy help me out, she was very friendly, kind and helped me understand the points system more when I asked her about it. Great team member you have.
Placed an online order. I got a email 39 minutes later saying my order was ready. Quick and easy. Friendly staff
Xavier was very helpful, answering a number of questions I had. He's very thorough and upbeat. Nice to talk to.
Every place needs more people like Raul, Amazing customer service and great personality. This type of employee makes you want to go out of your way to drive and get the friendliness he offers.
Thank you Dylan for your help with my order today, I originally came in not knowing what I wanted but Dylan was extremely helpful and knowledgeable in helping me find exactly what I was looking for! I know I will definitely be returning to this location for the outstanding service provided!
i just picked up an order from Dylan. he was welcoming and knowledgeable. he helped me so much! i even added to my online order and he brought me extra options to help me decide. also i just gotta say he was really funny and made the experience even better because of his great personality. will def be back 10/10
Everyone who works here is so kind and knowledgeable. Dylan was especially helpful and I always appreciate his input in a purchase. I have a chronic medical condition and thd staff have helped me find the right products!Grateful for the people at zen leaf!
This place is magical Dona Nicole Raul Aidan Terrific managers I mean if I could give them a raise I would! Then you got alonso with tremendous knowledge and very kind and you can’t forget Erika 5 star customer service! If you’re ever looking for a great experience just go here. The entire staff is just amazing.
Extremely courteous and understanding, especially Caleb! I showed up just as they were closing to pick up an order I had forgotten about, and they were very understanding and were willing to complete my order. Outstanding service!
Dylan is great! The service was amazing Very knowledgeable about the products. He made good recommendations on certain items, i'm grateful for that! Thanks, Dylan!
Stopped in to pick up an online order, and expected it to be a very quick & impersonal transaction. Dylan managed to turn that quick interaction into a delightful customer service experience, and I left happy & informed about some new products to try the next time I stop in. Dylan was outstanding & made the whole experience wonderful!
I had an awesome experience, as I always do, at Zen Leaf on the 18th of November. They had a food drive going where in you handed over non-perishables and received a discount on what you bought... Well I was trying to stack my points with it and Adam B was able to pool it all together and I snagged that live Rosin cart I was waiting for with my 60$ off. Adam I've known since the first day he worked there and he's done nothing but go above and beyond for great customer service!!! Not only him, but everyone at the store from the two at the front door to the Cashiers, the AIC's and Managers. Great environment and good deals! Can't say enough good things about this place so I'll end it here!Happy Thanksgiving to Everyone at Zen Leaf
The whole Prospect Heights team are just the best! They are always so kind and helpful! Shoutout to Dona especially for always being so warm and welcoming!
Ramen was very helpful! He gave us great suggestions and had amazing customer service! He deserves a promotion!
Amazing staff - esp DYLAN!He was so patient, kind, knowledgeable, and helpful. Excellent experience every time I go here!LOVED SEEING ZEN LEAF AT WINDY CITY SMOKEOUT - thank you for doing that it was perfect!
Raul Is by far above the most understanding person to work with and cares about his customers! Will 100% be back to see what else he can recommend!
This place is amazing! Dylan P. is extremely knowledgeable & took the time to educate me on my options. Super friendly staff. Very organized, clean, & convenient location. I love shopping here. Thank you for another wonderful experience!!