JESS and the rest of the crew are always courteous and nice. They make a point to get medical patients in and out quickly. Curbside is great too.
I stopped in to see what the store had and spoke Jess. She was so nice and willing to answer any questions I had and took her time to make sure I had exactly what I was looking for! If you go in definitely ask for her!
Only local medical dispensarie, others no tax benefits. Ashton and Andrew are the best. Knowledgeable, helpful. Always help with a deal and had been shopping for almost a year when Andrew caught my senior discount where all the other clerks did not. Better prices than most. Wish I was closer.
Janelle was great! She was super friendly and asked all the right questions. She was super knowledgeable and helpful throughout my entire purchase!Thank you Janelle!!
Always has good vibes always in and out real easy maybe a small wait here and there but never long. Amanda is an amazing employee there who jas dealt with me on a number of trips in always nice always happy always straight to the point.
Billy is the best he took his time with me and my wife and made sure he explained the deal so we wouldn’t miss out definitely will be back soon his customer service is definitely A1
We had a bartender. Her name was Jessica. Such a sweet young lady. Very kind and courteous. One of your your best employees. She's always friendly and nice. I've been there before but this time they actually asked if I wanted to sign up for rewards the other times I bought there. They never asked if I wanted to but she made sure that I was helped and got what I needed. Thank you so much! Jessica, you guys got a good one there 💯
I still try to go early enough there isn't much of a line, but Ascend in Collinsville has definitely improved staffing and policies over the past few months. I hope they continue to get better!
You can try it, but you will NOT find a more amazing dispensary in the area than this one. The staff are genuine in their desire to assist and bring a good vibe to the store. Everything is always on, right as rain, and on time. Ascended! Bam!
Prices are reasonable and staff was great.....BTW the review made by "K" is a KAREN and loves to spread her hate toward any company that says no.....Not a good person and can't be trusted especially if you have a bag of Cheetos.
I have a 70+ minute drive to pickup my order, so I always call to ensure the store is open. After calling several times to verify the store would be open until 9p, no one answered the phone. I left a message for someone to call me, but no one called back while I'm on a 63 mile drive to their store. I arrived at 8.50 but the doors were already locked. No one answered, no sign. I called repeatedly from the parking lot because my RA is unbearable and I'm out of supply, but again, no answer. I text their call number. No response. It would be ALMOST forgivable if this place was overwhelmed with clients, but this location isn't busy because their prices are high and Missouri's cannabis and taxes cost significantly less. This store used to be a good location. Now I recommend everyone drive right past Ascend in Collinsville to any dispensary in St. Louis where the product selection is greater at a much lower price. And no one locks the door early because they care about their clients.
I have frequently visit this dispensary and often have issues with their point system or the bud tenders attitudes. They do not accurately show your points once you’re eligible for discount until you make another purchase after. It is not accurately running on 24 hours to update. Also they are very rude to black customers so refrain from talking to managers to resolve inquiries or issues. The only thing they’ll is rudely smile in your face until you walk out the door. I spoke with a manger name Dani who needs better communication skills, the bud tender needed assistance and she didn’t provide any at all. The budtender was better equipped to handle the situation than her. I’ve stopped going for a while and noticed how stressful it is to get weed at Ascend. I also notice they lost most of their workers to the new Cookies dispensary in Pontoon Beach. Most of the budtenders that left were very accommodating
Taylor was very helpful and helped me find exactly what I was looking for. All around excellent experience 100% will come back again
I used to really love this dispensary. Cashiers are usually pretty friendly (minus one lady with pink/blue hair), and they have a decent selection. The last 3-4 times I've gone though, they are so short staffed that what should be a 5-10 minute wait in line has consistently turned into 30-45 minutes. It's kind of ridiculous at this point... don't go if you are pressed for time.
Place was top-notch when they had security up front for parking. Now, every time I go there,the medical parking lot is full of non-medical customers, causing me to have to pack where the recreational customers park. Absolutely ridiculous that they don't monitor that. Will no longer be a patron of their store.
So... I have been going to Ascend Collinsville since Black Friday 2022. They had some amazing deals that no one could beat!! They would notify us on Facebook of anything that was important, especially for Medical Patients.Now they have deleted their Facebook account, they do not message back when rewards points are missing or incorrect, and the deals we get up at 6am for are a joke!! On New Years they didn't have anything ready so everyone who came early and waited hours for "door busters" got to order one (1) 3.5 G for 25$... that's absolutely not a deal!!!I honestly feel like they have abandoned their Medical Patients, I have a traumatic brain injury and the bud tender today belittled me today on 420. She rushed me, and at the end I was processing her asking me if I wanted to used my points, I couldn't hear her so I looked confused.she reached out and pretended to "Strangle Me" saying "I just wish I could strangle you" because she was frustrated... very unprofessional and made me very upset. I fought and became injured in Iraq defending her way of life and she treats her Medical Patients like that...No thank you Nicholle L!!!Ascend Collinsville please have a look at yourself and your current business practices and re-evaluate your customer base, please take into account your Medical Patients. We are disabled and need time to plan a trip to the dispensary; for some of us, this is our Medication and we depend on it.Thank you!!
Security is unprofessional I asked a question and they engaged in a pretty unprofessional way. I can 100% promise you that I won't be going back. Security should have good customer service skills.
Are you kidding me?!?!Okay the medical marijuana users go to the head of the line, no problem. That don't mean every clerk has to help medical users only. These people waited until the recreational users line was 20 deep before one clerk decided to serve one of us. I was there for almost 30 minutes. Totally unprofessional and incompetent.
First time going to a dispensary and to ever buy weed. I don’t know much about it but curious and eager. Though I was strangely scared and awkward about it. When I entered the was a guy/guide who asked if I have been there before and I said no. He proceeded with explaining how one would buy. There is a terminal like a large ipad/monitor where you shop for what you want. I was surprised to know that there are so many categories (stick, buds, edibles etc.) and varieties. Each item has a description like flavor profiles and chemical content percentages and stuff. You then check out and then like at a pharmacy, you get called when it is ready. It is not FDA approved and so it’s cash only. Credit cards cannot be used to pay. I felt adrenaline just having to go through this buying experience 😂 yeah I’m square hahah
Prices are high. I can get way better deals up in Litchfield or Beyond Hello and it's not that much further. Also, don't trust these reviews. They give you a discount for giving a good review. Scam.
I don’t think u guys hear it enough “ THANK U !! “If there is ever a time that I could give u all ( yes everyone) a bonus I would in a heartbeat to b able to help so many people get what they need to help them get thru every day life or helping someone relieve some of their pain!! U all rock in my book !! Happy Easter!! Allison
Thankful for great prices & the best bud tenders here!!Josh H always helps me not waste my time trying to find deals & lets me know what he thinks is best. I really appreciate him all the years I’ve been going here now.
Love this place they have a huge variety of products to choose from. Affordable and quick to put a order in. Available to thoroughly answer all questions and offer daily deals! Keep up the awesome work Ascend
Great dispo! Online order was simple. Make sure to ask about deals when you go in. Budtender “Bee” hooked me up with a great daily special. Highly recommend.
Always nice and friendly people, rarely do I wait longer than 5 minutes. Jake is awesome!
I am sad to say I won't be returning to this location. I have gone here since they opened when legalization took effect, and it gets worse every time I go in. The employees are cranky and rude, which is odd to say the least given the entire premise of the business. The cherry on top last night is that I wasn't given my proper change for a cash sale, or any at all for that matter. It wasn't a large amount of money, but anything helps this time of year. After going through the gauntlet of rude employees, I simply didn't want to raise a fuss about a trivial amount of money ($7.50) and wanted to just leave as quickly as possible. This effect of wanting to leave as quickly as possible is not good for a retail business- which should go without saying.
I'm always really happy with the customer service at this location! Their selection is great and they always have something new on sale. It's great for budding stoners and weed enthusiasts alike! Their rewards system is definitely worth it!
Great variety of THC products! Awesome customer service and wonderful atmosphere. Thank You AMY for your help today ❤️❤️❤️
I’ve had nothing but great experiences here as a medical user. The staff are always friendly and helpful. The discounts and selection are great!
Great people, great productsAll the workers are friendly as heck and super helpful. They always help
Lovely staff great experience today, Jess was very friendly and very kind and helpful in explaining and helping us find what we need
Ascend has pretty good quality products and prices, but the customer service is beyond compared to other dispensaries in this area. I particularly wanted to highlight the bud tender by the name of Amy, she was amazing, and I will be returning due to the experience she created! Thanks again Amy!
Best dispensary in the metro east (for medical, anyway). Adequately staffed, huge selection, great daily deals, and curbside med pickup! The staff are so friendly and nice, too!