Tyler S was awesome! He took the time to make sure we understood what to get and gave his own recommendations, based on best sellers and his own experience! Thank you so much!
I can in and Sascha helped me with my order. She was very knowledgeable. Great team you’ve got.
Ordered online and went into pick up! Matthew was the employee assisting me and he was awesome! He really made the experience with friendly and relatable conversation. I go to ZenLeaf for the deals but I continue going for the friendly service I am delivered every single time! Thanks Matthew 🙂
Staff misleads customers. Incorrect product was sold to me from a staff member being dishonest. I selected the item, the staff member then brought out a similar product held it back not visible for me to see unless it was in my hand . Once I received the product I mention this isn’t right to another staff. This staff member contacted a manager. The female manager then came out to belittle me after viewing cameras to see what I selected vs the staff coming out and not mentioning anything being different about a product they sold me. I shopped at this location since it’s been up and never came across dishonesty and feeling like I got scammed.
Lis is hand down the best bud-tender, kind, knowledgeable and honest. 10/10 would recommend, and will visit again solely due to this wonderful human and great experience provided by this young expert!
Elisabeth is a very helpful, and a very highly skilled bud-tender @ Zen Leaf, Aurora.She is extremely well educated and exhibits exceptional knowledge in all product offerings!Please give her a raise, management! 🙂
You cant check their product upon receiving at counter if its not working good luck to you its as good as you lost your money just like robbed by them. They demand absurd things for return of defect product like make video with your face and product in it and send official email to their hq etc. Oh that general manager Spanish looking lady dont give a cent about customer rudest person you could counter. In this line of business try different dispensary (real story)
We always use your products, buy here and in Lisle, but unfortunately we encountered an unpleasant woman who works as their manager, I don’t know her name. customers will understand what I’m talking about now, sometimes they don’t top up vape products or the drug itself is broken, we all understand that this is a human factor and perhaps there was a defect, and when I encountered this, I could always return the product and get another one, but today it was just terrible, she was very aggressive towards us, refused to do anything, citing that I left and returned, literally 1 minute passed, which was confirmed by their video camera recordings, there was a receipt, I tried to change or get my money back, manager two employees were spoken to rudely and simply walked us away. when this happened to me for the first time in the city of Lisle, I returned a day later, since I discovered the defect only at home, their manager kindly changed it for us, and from then on I checked it immediately in the car.thanks to this unpleasant woman for ruining my day and terrible service.I didn't want to pick up another one, I just wanted to get my product for my money.I'll attach a photo of the product below.
They always have what I’m looking for and at great prices. The staff is always friendly. Shout out to Brandon for great customer service
I love the selection, options are pretty much endless. The staff are helpful and knowledgeable. They always have stock of what I need. I always like looking through their merch and books they have available. My favorite part is having them ask the standard questions when they check your ID. Like are we gonna answer Zodiac question or my address today? I don't know but it's fun!
Maya is always friendly, smiling and bringing the great vibes every time We see her. 🙂 Her recommendations and explanations on items are always knowledgeable and helpful. Always a great time when she’s checking us out 🙂
Martin was very knowledgeable on everything! Also reminded me of the deals they had going on and I added another item because of it. Definitely goes above and beyond just. Customer service too, very pleasant and friendly!
Just wondering why it says 0% thc. 26% thca?Good experience. It's not their fault you can't see it or smell it or anything. Can't touch it. Don't know what it looks like until you buy it. And tax it crazy 42 bucks turned into 62 at the register.
Emelia was amazing, she offered good down to earth conversation and client care. Would recommend her everytime💕
Friendly doesn’t even start to describe how great Maya was today. Super super helpful with excellent recommendations for exactly the vibes I was going for.Loved getting to talk with them and get great prices as well 5/5 will be back
Steven is great! Super helpful and knowledgeable. All staff is nice and friendly
Jess was very polite, informative, and friendly. I wouldn't be surprised if she was a manager. I've had a few negative experiences at the Aurora location in the past, but Jess created a pleasant, and positive experience, which immensely out weighed any past discrepancies. Jess left me feeling welcomed and willing to return to Zen's Aurora location for future visits. Thanks again, Jess.
Super ease at check out. Christian told me and signed me up with their rewards program and told me about their current promotion without feeling pushy. Very approachable
Christian was extremely helpful. He knew the products and was able to recommend the best products for my use. This type of personal service is why I love shopping at Zen Leaf Aurora store.
shout out to Steven!! - always patient with loads of questions. thank you for taking the time without leaving us with any rushed feeling or unanswered questions. I interacted with 2 other employees as well and it seems the Zen Leaf is culture is as branded. Props to anyone who can stay calm during holiday craze of shopping.
Went into Zen Leaf and was helped by Michelle H and she was absolutely amazing, super helpful and kind, just an all around a lovely person to talk to. Will definitely be returning thanks to her top notch customer service!
Thank you so much for wasting my time by telling me in the end of my transaction that now the payment I always use is no longer accepted as you can’t get your card reader correct. I had such a good time being roped around by everyone and in the end not able to do my purchase. It was so great that no one could explain why the sudden change and I had to leave with no product. Thank you so much for this experience!
I haven’t been here too many times, but I am always blown away by the customer service! The staff is always pleasant and easy to talk to! The service is quick, you can be in and out or stay/ask questions as long as you like lol! Very impressed with the price transparency and the student discount!
Elena C at the dispensary was absolutely fantastic! It was such a delight to see a familiar face, and she really knows her stuff when it comes to the products. I can't recommend her enough! She made my experience so enjoyable. 🌟
Mike was likely the most friendly person I’ve met at this Zen Leaf location. If I were starting a business, I’d make all my employees go to Zen Leaf Aurora just to see how quickly they get people through line and still show personality. We aren’t cattle to them. We are people that deserve positivity and kindness. Mike and the rest of the crew there are the best in the business at making you feel educated and comfortable!!!
Jess was the best! She is extremely knowledgeable and willing to listen to her customers. She is passionate and has amazing recommendations. She is a huge asset to zen leaf and I will be coming back for her only. I will also tell everyone I know to see Jess. So please. Go see Jess!!!
I visited this location for the first time last week. Everyone could tell I was a little nervous. The associate that helped me was so patient and friendly. She matched with me a perfect product. This week has not been bad at all at work. I take an edible on my way in and I’m calm until it’s time to go. So thankful.