Kush21 Dispensary in Pullman, WA
Genevieve U.
1765315423
I have been coming here for years and have loved their selection when they were Kush21 ever since apex showed up and the staff changed, the selection is terrible the deals aren’t great but most of all the service!! I’m in the service industry and I don’t like to complain but I couldn’t let this one go. My bud tender was so rude, incredibly slow, didn’t even ask if I had an account so I didn’t even use it. She couldn’t answer most of my questions and not at all knowledgeable about product then wouldn’t let me look at product container so I could see it. . Possibly the worst experience I have had to date in a dispensary. I just wanted to get out of there. I will not be back. There were several other bud tenders there that were nice and tried to help but she just kind of cut her off. My only redemption is that the tip I left some of it will go to them. I asked for a manager said she wasn’t in. I have had so many great experiences there it’s sad that this is what is has become. I’ve been to apex in Spokane and had a decent time. But I cannot and do not recommend this location also they are using the kush 21 bags I’m glad for recycling but if it isn’t some insult to injury.
Marvin N.
1764650571
I've been going to Kush for the past five years, always have had a pleasant experience, but since Apex took over the service has gone downhill, take tonight for example, I enter the store and wait for approximately 2-3 minutes to get my ID scanned for my online order (not the problem), when it does, it is heavily scrutinized then I'm sent to be next in line(no one else in front of me), while the white guy that immediately comes in after me, gets his id scanned, barely looked at, asked if HE (Zach) has an online order and sent directly to the counter to purchases his order bypassing me, seems suspect, do better Apex...
Kristin W.
1764545622
I've been going to kush for 3 years now and loved the whole crew. Now I walk in and there isnt a single recognizable person and they are people who dont know the product and dont bother getting to know their regulars at all. Apex taking over was obviously a bad move and shows in all aspects of the store from pricing, updating stock online, and an entire new team who have no idea what they are doing or even what products are sold. Super unprofessional. I miss the old crew, lexi and her team were the A team.
Nicole H.
1764513328
Ive been coming to this dispensary for a couple years now and as of recently (since they have rebranded) the past few times ive been there has been unpleasant. My online orders are constantly wrong and I have to ask for the correct item, which defeats the purpose of ordering ahead online. These new employees are not friendly, not good at giving recommendations and seem like they dont know what theyre talking about. Im sadly going to take my business elsewhere. This dispo use to be good.
Ruin M.
1764130982
I have shopped at this store for at least 2 years and now that it’s Apex Cannabis, I hate having to go there. Prices from online and in store are different, I ordered 2 carts and my cart total online was $36. I go to the store after a long day of work and the bud tenders did not acknowledge me at all until I got up to the counter. The lady that checked me out got an attitude with me and was extremely unprofessional. I was told the total was $42 I was confused about the pricing and then she waved my money back at me after I only bought 1 cart instead of 2. Only 2 workers working and they seemed to not want to be there. Wish it was Kush 21 still and I wish the old bud tenders still worked there. Definitely will be looking for another pot shop to buy weed from here on out, spending my money elsewhere from now on.
Aiyana
1756836511
Trash weed and the male budtenders are rude and unattractive, pick a struggle bro. I've met maybe 2 decent bud tenders in the several years I've periodically stopped by. They have facial recognition on the front camera, but do not get consent from customers for it or even let them know, i only asked because of the blue and red blinking lights on the camera outside. When I looked on their website to see what they do with the information, the website doesn't even mention it. Also, the ATMs double charge you the fee. First when you take out money, second on the next day.
Ken B
1755311424
These guys are way too high. I’ve been told I share the same birthday with one of the employees and every time he says it like it the first time we have ever met. Other issue is if you have something messed up like pricing maybe don’t try and have a whole what is wrong moment in front of your customers. Honor the pricing, move on and fix it. Don’t leave someone searching for a good min and then when it come to the register telling your customer that the price is wrong and offer options that are not the same quality is a waste of people time.also stop putting products out that aren’t for sale yet. I see more product I can’t have then I can.Edit: Time has passed since writing the review. They still don’t have accurate pricing. To often am I at the register spending more than I plan for. I don’t want to take more time shopping. Teach your employees to honor the price shown on shelf and stop making people pay more or research for something new. You’re wasting your time and money and my time and money. If another shop was closer to these college apartments you guys would be in trouble. If you have the time drive to Green Nug they are cheaper and accurate. I was close to erasing the review from before but I’ve never dealt with so many issues at a pot shop.
D W
1751440325
Usually an excellent experience, had a late night at work and got there just before closing time. Sign was still on and my phone clock hadn't ticked over. Thought I was in the clear but was asked to leave by the employee. I don't blame the employee for wanting to close on time but it still sucks. I mean it would take 2 minutes to serve me I arrived before closing. I wont argue with the employee so I just said ok and left.
S
1747934489
I love going here for the deals and friendly staff. Max, maria, and meghan (i apologize if i misspelled any names) in particular are ALWAYS so friendly, helpful, attentive, and fast at their job when I come in. They are knowledgeable, so sweet, and create SUCH a friendly and comfortable atmosphere in the shop. Lovely place, lovely staff, great deals!
Shantra G.
1747350082
Love this store won't find a better deal anywhere else!!!
Pam W.
1726573266
Will never shop at this store again. The sales guy with glasses is rude Everytime I go in. I put up with it when my daughter would shop there but I surely will stick with happy times as my regular. I knew better than to even stop there I'd suggest your employee go use the product before coming to serve the public or go back to GameStop(looks like he belongs there) I just wonder how many others Mr rude has chased off!
Debbie j
1725564551
My favorite shop. Usually, they have the best deals and a good selection, but they are also the closest to home, which is a big bonus. The current group of employees are the best out of all.
himeko5
1725512048
We just moved in two days ago and Joshua made us feel like we had been living in Pullman for months. Fantastic atmosphere and people.
Michelle G.
1719352010
I truly can not say enough good things about this shop. It is small, but they have such a good lineup, at all price levels. I am in here multiple times a week, and I have gotten to know much of the staff by name. My last visit I happened to get Jimmy, and he is just the best. He always has new suggestions for me to try out, and somehow remembers my preferences, even though I am sure he sees 100's of customers a day. Solid service for sure. I love the wish list they have put in. I asked for ATF one week, and the next time I was in, I found it in dabs, and pre-rolls. Made my day!!!
Jessica H.
1718905252
This store is always amazing. Between the variety of products and the knowledge of the tenders Its always a great experience. Specifically today I had to make a quick run in the morning and Joshua was incredibly friendly and helpful. He was not only great with me, but when multiple people came in, and he was by himself, he made everyone feel welcome and not rushed. He had answered so many questions and just made it a fun experience for a morning run. Thank you for hiring amazing people and giving us a nice spot to shop here. There are many options in Pullman, but by far this is my favorite and the only place I shop now for my evenings relaxation 🙂
Billy Burnside I.
1714373304
Forgot that today was Sunday and that my local shop closed early tonight so had to make the 45 min trek up to Pullman from LCV and although the drive wasn’t desirable, Lexi at Kush21 made it absolutely worth the drive. She has the best personality and is so enthusiastic to talk about her inventory! You can tell she truly loves her job and was very knowledgeable with the store. Lexi was able to provide me with great options for me based on my preferred terpene profile I requested (which doesn’t happen often). The cashier (didn’t catch a name) and Lexi both provided exceptional customer service and made it an easy and were very welcoming. Thanks for all of the help, Lexi!! - Billy’s Wife (Natalie)
Korinna S.
1713730884
I loved my experience at Kush 21! The budtenders were extremely knowledgeable and handled all of my questions with ease. I would absolutely come back to get more recommendations and great products.
Sandi K.
1713492099
Hands down my favorite shop in the area. Everyone is knowledgeable and can always help me figure out what I’m looking for. Some days they are extremely busy and I have to wait a bit, but I still get all the help and get to chat with them like I would when they’re a bit slower. I always recommend this place to my friends because I know they’ll have a wonderful experience. Definitely will continue supporting them and their staff.
Evan H.
1713484397
Loyal customer for years, but it’s becoming more and more clear that the children are running the show. Badly organized, not getting half (or more!) of what’s on my online orders, and while most of the staff have usually been okay, the kid with the lip rings specifically was pretty rude for no real reason. I get that it can be a stressful environment to work in, but taking it out on customers is just not acceptable. I’ll be getting my stuff from Satori (or anywhere else, really) from now on.
1212 N Grand Ave
Pullman, WA 99163
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CLOSED
CLOSED
Payment Methods:
Cash Only
ATM Available On Site
Dispensaries Nearby
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ABOUT THIS DISPENSARY
Kush21, located at 1212 N Grand Ave in Pullman, is open to serve the cannabis community.
Medical: Yes
Recreational: Yes
Delivery: No
Before this dispensary could open, it was licensed by the state.
Product types and availability can vary from store menu to store menu, depending on demand. If Kush21 in Pullman does not have what you are looking for, there is no legal obligation to stick to a single brand. Your medical marijuana card, if needed, is universally accepted at any dispensary in Pullman.
Purchasing Marijuana Products at Kush21
Preparation Helps: See what’s available ahead of time. If Kush21 in Pullman online menu is available on our site, this is the best way to see the different product options before visiting the dispensary. If enabled, after finding the right products you desire, reserve your order on our e-commerce platform.
Low tetrahydrocannabinol (THC) cannabis with higher CBD products are generally available to patients as well who prefer the non-euphoric effect.
Contact the dispensary if you encounter product-related issues or problems. Kush21 has a policy & procedure for this.
Please enjoy the menu products from this dispensary responsibly!
To stay up to date, sign up to our newsletter below to receive our MMJ Updates as well as discounts & specials as they arrive.
What People Are Saying
Genevieve U.
1765315423
I have been coming here for years and have loved their selection when they were Kush21 ever since apex showed up and the staff changed, the selection is terrible the deals aren’t great but most of all the service!! I’m in the service industry and I don’t like to complain but I couldn’t let this one go. My bud tender was so rude, incredibly slow, didn’t even ask if I had an account so I didn’t even use it. She couldn’t answer most of my questions and not at all knowledgeable about product then wouldn’t let me look at product container so I could see it. . Possibly the worst experience I have had to date in a dispensary. I just wanted to get out of there. I will not be back. There were several other bud tenders there that were nice and tried to help but she just kind of cut her off. My only redemption is that the tip I left some of it will go to them. I asked for a manager said she wasn’t in. I have had so many great experiences there it’s sad that this is what is has become. I’ve been to apex in Spokane and had a decent time. But I cannot and do not recommend this location also they are using the kush 21 bags I’m glad for recycling but if it isn’t some insult to injury.
Marvin N.
1764650571
I've been going to Kush for the past five years, always have had a pleasant experience, but since Apex took over the service has gone downhill, take tonight for example, I enter the store and wait for approximately 2-3 minutes to get my ID scanned for my online order (not the problem), when it does, it is heavily scrutinized then I'm sent to be next in line(no one else in front of me), while the white guy that immediately comes in after me, gets his id scanned, barely looked at, asked if HE (Zach) has an online order and sent directly to the counter to purchases his order bypassing me, seems suspect, do better Apex...
Kristin W.
1764545622
I've been going to kush for 3 years now and loved the whole crew. Now I walk in and there isnt a single recognizable person and they are people who dont know the product and dont bother getting to know their regulars at all. Apex taking over was obviously a bad move and shows in all aspects of the store from pricing, updating stock online, and an entire new team who have no idea what they are doing or even what products are sold. Super unprofessional. I miss the old crew, lexi and her team were the A team.
Nicole H.
1764513328
Ive been coming to this dispensary for a couple years now and as of recently (since they have rebranded) the past few times ive been there has been unpleasant. My online orders are constantly wrong and I have to ask for the correct item, which defeats the purpose of ordering ahead online. These new employees are not friendly, not good at giving recommendations and seem like they dont know what theyre talking about. Im sadly going to take my business elsewhere. This dispo use to be good.
Ruin M.
1764130982
I have shopped at this store for at least 2 years and now that it’s Apex Cannabis, I hate having to go there. Prices from online and in store are different, I ordered 2 carts and my cart total online was $36. I go to the store after a long day of work and the bud tenders did not acknowledge me at all until I got up to the counter. The lady that checked me out got an attitude with me and was extremely unprofessional. I was told the total was $42 I was confused about the pricing and then she waved my money back at me after I only bought 1 cart instead of 2. Only 2 workers working and they seemed to not want to be there. Wish it was Kush 21 still and I wish the old bud tenders still worked there. Definitely will be looking for another pot shop to buy weed from here on out, spending my money elsewhere from now on.
Aiyana
1756836511
Trash weed and the male budtenders are rude and unattractive, pick a struggle bro. I've met maybe 2 decent bud tenders in the several years I've periodically stopped by. They have facial recognition on the front camera, but do not get consent from customers for it or even let them know, i only asked because of the blue and red blinking lights on the camera outside. When I looked on their website to see what they do with the information, the website doesn't even mention it. Also, the ATMs double charge you the fee. First when you take out money, second on the next day.
Ken B
1755311424
These guys are way too high. I’ve been told I share the same birthday with one of the employees and every time he says it like it the first time we have ever met. Other issue is if you have something messed up like pricing maybe don’t try and have a whole what is wrong moment in front of your customers. Honor the pricing, move on and fix it. Don’t leave someone searching for a good min and then when it come to the register telling your customer that the price is wrong and offer options that are not the same quality is a waste of people time.also stop putting products out that aren’t for sale yet. I see more product I can’t have then I can.Edit: Time has passed since writing the review. They still don’t have accurate pricing. To often am I at the register spending more than I plan for. I don’t want to take more time shopping. Teach your employees to honor the price shown on shelf and stop making people pay more or research for something new. You’re wasting your time and money and my time and money. If another shop was closer to these college apartments you guys would be in trouble. If you have the time drive to Green Nug they are cheaper and accurate. I was close to erasing the review from before but I’ve never dealt with so many issues at a pot shop.
D W
1751440325
Usually an excellent experience, had a late night at work and got there just before closing time. Sign was still on and my phone clock hadn't ticked over. Thought I was in the clear but was asked to leave by the employee. I don't blame the employee for wanting to close on time but it still sucks. I mean it would take 2 minutes to serve me I arrived before closing. I wont argue with the employee so I just said ok and left.
S
1747934489
I love going here for the deals and friendly staff. Max, maria, and meghan (i apologize if i misspelled any names) in particular are ALWAYS so friendly, helpful, attentive, and fast at their job when I come in. They are knowledgeable, so sweet, and create SUCH a friendly and comfortable atmosphere in the shop. Lovely place, lovely staff, great deals!
Shantra G.
1747350082
Love this store won't find a better deal anywhere else!!!
Pam W.
1726573266
Will never shop at this store again. The sales guy with glasses is rude Everytime I go in. I put up with it when my daughter would shop there but I surely will stick with happy times as my regular. I knew better than to even stop there I'd suggest your employee go use the product before coming to serve the public or go back to GameStop(looks like he belongs there) I just wonder how many others Mr rude has chased off!
Debbie j
1725564551
My favorite shop. Usually, they have the best deals and a good selection, but they are also the closest to home, which is a big bonus. The current group of employees are the best out of all.
himeko5
1725512048
We just moved in two days ago and Joshua made us feel like we had been living in Pullman for months. Fantastic atmosphere and people.
Michelle G.
1719352010
I truly can not say enough good things about this shop. It is small, but they have such a good lineup, at all price levels. I am in here multiple times a week, and I have gotten to know much of the staff by name. My last visit I happened to get Jimmy, and he is just the best. He always has new suggestions for me to try out, and somehow remembers my preferences, even though I am sure he sees 100's of customers a day. Solid service for sure. I love the wish list they have put in. I asked for ATF one week, and the next time I was in, I found it in dabs, and pre-rolls. Made my day!!!
Jessica H.
1718905252
This store is always amazing. Between the variety of products and the knowledge of the tenders Its always a great experience. Specifically today I had to make a quick run in the morning and Joshua was incredibly friendly and helpful. He was not only great with me, but when multiple people came in, and he was by himself, he made everyone feel welcome and not rushed. He had answered so many questions and just made it a fun experience for a morning run. Thank you for hiring amazing people and giving us a nice spot to shop here. There are many options in Pullman, but by far this is my favorite and the only place I shop now for my evenings relaxation 🙂
Billy Burnside I.
1714373304
Forgot that today was Sunday and that my local shop closed early tonight so had to make the 45 min trek up to Pullman from LCV and although the drive wasn’t desirable, Lexi at Kush21 made it absolutely worth the drive. She has the best personality and is so enthusiastic to talk about her inventory! You can tell she truly loves her job and was very knowledgeable with the store. Lexi was able to provide me with great options for me based on my preferred terpene profile I requested (which doesn’t happen often). The cashier (didn’t catch a name) and Lexi both provided exceptional customer service and made it an easy and were very welcoming. Thanks for all of the help, Lexi!! - Billy’s Wife (Natalie)
Korinna S.
1713730884
I loved my experience at Kush 21! The budtenders were extremely knowledgeable and handled all of my questions with ease. I would absolutely come back to get more recommendations and great products.
Sandi K.
1713492099
Hands down my favorite shop in the area. Everyone is knowledgeable and can always help me figure out what I’m looking for. Some days they are extremely busy and I have to wait a bit, but I still get all the help and get to chat with them like I would when they’re a bit slower. I always recommend this place to my friends because I know they’ll have a wonderful experience. Definitely will continue supporting them and their staff.
Evan H.
1713484397
Loyal customer for years, but it’s becoming more and more clear that the children are running the show. Badly organized, not getting half (or more!) of what’s on my online orders, and while most of the staff have usually been okay, the kid with the lip rings specifically was pretty rude for no real reason. I get that it can be a stressful environment to work in, but taking it out on customers is just not acceptable. I’ll be getting my stuff from Satori (or anywhere else, really) from now on.
