Beyond / Hello Dispensary in Fairfax, VA

Mark H.
Mark H.
1702854638
This Hass to be the worst location with the worst customer service. This is the third time I’ve come by During their posted hours only for them to have Closed early. They intentionally do not answer phone calls, I guess when they’re ready to go, they just leave. Avoid this location there’s no guarantee they’re going to be open when you need your medicine.
Tony B.
Tony B.
1702699606
The last 2 month .what I've gotten, has been very, very, dry and flaky. No effect I tried three different strands . Spent $300+. every month.I will no longer go to them. I will be going to exotic Bloom they deliver. Advise you to save your money. the Fairfax location don't go. You will not be very satisfied. The best thing about that is place the employees I'll give them 10 Stars
Nadia F.
Nadia F.
1702507248
made me wait 40 minutes for a pick up order and still left empty handed. only one cashier working. their prices are insane you’re better off going to maryland and even with the tax it's still cheaper than beyond hello for the SAME products. md also has way more variety & better discounts. not worth it avoid at all costs!!
Jeffrey S.
Jeffrey S.
1695400568
Went there for the first time and the service was good but me thing was weird they were asking for tips at the end. I don’t tip the cashier at Giant why here? Anyway, I was not happy with quality at all. It was substandard stuff. I called nicely and and explained I was not happy with the product. He told me there was nothing he could do. After spending $550 I guess my business was not important to them. Also, if you can’t stand by your product, that is a message to all their customers, buyer beware.
Cora-Ann W.
Cora-Ann W.
1694564869
For this being my first time trying this dispensary, I am absolutely disappointed. The customer service was terrible. I drove over an hour to buy product at a discounted price because it was a deal they had going on, on the website. I placed an order online beforehand so that I could just pick it up once I got there. I get all the way up there and they are all of a sudden telling me that the product is out of stock. I said okay, well can you just give me a different strain but at the same price? The pharmacist refused and said that he couldn’t do it. I was super frustrated because I drove the distance and was not told beforehand that the product was out of stock. He told me it went out of stock at 6pm, but my pickup time was 7. If you knew since 6pm, why wouldn’t you have given me a call, email, or text, to let me know that so that I wouldn’t have wasted my time and come all the way up there? He couldn’t say anything except for an apology. I feel like the least that could’ve been done was to just give me a different strain at the advertised price. This was a terrible first experience and I had higher expectations. I will definitely be taking my business and my money elsewhere.
Patrick D.
Patrick D.
1693848554
My experience was very good, front desk personal was very Helpful, made the registration process very easy. Look forward to visiting again! Want to give SAMUEL a Shout Out for his Exceptional Service and Help with my order! As Arnold Says " I'LL BE BACK " Thanks...
Courtney C.
Courtney C.
1693392989
I was a bit nervous about delivery. Everything went smoothly and was very discrete. Syd was wonderful. Very polite and personable. I will use this service again.
Heather S.
Heather S.
1690408771
I had a good experience here for my first time. I went in knowing what I wanted, I just didn't realize to put my order in first, small mistake on my end, however once I got my order in it was fine and went smoothly.
Linda H.
Linda H.
1689339180
Elisabeth was very kind and helpful when making my delivery. The product is very good & works fabulously for pain relief. Thanks so much.
Chris C.
Chris C.
1687710465
My entire experience there was completely awesome! I am a new patient and didn’t know what to expect. Junn was very helpful and answered any questions I had.
Susan E.
Susan E.
1685033080
This was my first visit to the Fairfax location. I was able to order exactly what I wanted online and it was ready before I even got there. The employees here are so very nice and friendly and took care of me right away. I was still at the ATM when my name was called!I had read some previous reviews for this location that weren't very good, but my experience was terrific and I will definitely come here for all my future needs.
Ron H.
Ron H.
1683937398
Horrible Business.. YOU WILL BE PROFILED before being able to shop.Have spent thousands $$ at this store.. and always a terrible vibe. Workers too cool to talk to you ..Called 1 hour before to confirm in store order was available, they said YES. Drove 40 minutes , got to the front with ID (same guy who always profiles me with a weird evil eye) refused to let me in and said their system was down… allows others to go in the back and shop..?I called back to check if system was down and it was NOT! Your front desk guy refused to serve a medical patient…ONLY SHOP MARYLAND FROM NOW ON!! $60-75 an Ounce instead of this Beyond ROBBERY .. $60 for 3.5g of lower quality Instead 28g of Top shelf? Laughable but not funny. Beyond-Robbed.
Mike G.
Mike G.
1682521465
I enjoy every experience I’m coming to your place of business. To be serviced by Samuel and others, like him is a pleasure and the knowledge that they have of the products that you offer extremely helpful. I want to thank you guys for being so kind to me. I hope you continue with your service to the people who enjoy coming to your business.
Drew P.
Drew P.
1682030350
Walaa was so nice and friendly. Very professional. Knows me by name and remembers my dogs and always asks about them. Everyone at this location from the front end staff to the people in the back are GREAT. All very nice and professional
Richard B.
Richard B.
1679773067
Usually I order ahead, but today I found myself passing the Fairfax store and stopped on the spur of the moment.Elizabeth greeted me and was extremely helpful in assisting me with my selections. The in-store order process is as easy and straightforward as the "from home" process and my order was filled in less than 5 minutes.Kudos to Elizabeth and to all the members of the Fairfax team Today was probably my sixth visit to the Fairfax location, and each one was an excellent customer experience.
Kerri
Kerri
1676414944
Everyone at Fairfax Beyond Hello is so friendly! I've never had a bad experience at any B/H location, but this one is my favorite. Today Myles was really helpful with a purchase, and I'm a lot happier with it. Awesome speed, awesome customer service, super sweet front door folks who don't make me feel like an idiot because security doors are forever defeating me. 10/10; would recommend.
Zachary C.
Zachary C.
1675474890
I have been coming here for about 2-3 months now and I’ve got to say that it’s been so far, a very pleasant experience! It’s very modern, clean, and staged in a very professional way. The staff are kind and straightforward, so I always (when I have the means for it) tip them 5-10%. I feel I don’t need to tip more, and they’re always are grateful for the gesture. Speaking on behalf of their employees, it can be hectic and busy for them, so please show patience to them so they can work efficiently with other patients! One time, I had this one guy who showed actual care in customer service, and showed me the whole product and it’s features when I asked. The discounts can be great and they’re always featured on the app and text messages I get, so I never miss them! Although, at times I feel the prices and quality of the cannabis can be hit or miss. I don’t care if the casing and packaging is luxuries. I care that I get dried flower that has been sitting on a shelf for 2 months and be charged 50 dollars for an eight. It seems kind of ridiculous to pay that kind of amount. Granted, you’re paying for safe, LEGAL, and convenient cannabis. 5 minutes from home, 2 minutes from work at another location! So although the cannabis can be sometimes be dry, the dispensaries products has helped with my back pain and sciatica for the past few months and it I am seriously thank you for that! So thank you Beyond Hello! Always Seek Beyond!
JP Doolittle (.
JP Doolittle (.
1670765307
Once again beyond hello lies and takes advantage of their patients. Can’t use your points unless they say it’s okay.But I expect nothing less from a company with a monopoly who alibi’s all there problems away. It’s the computers fault. You mean the computer system you purchased and control. First you steal all my reward points from my first six visits. And you blame it on I heart Jane. Still nothing from beyond hello on that but silence.Today tried to use my points but was told I couldn’t I had to make another visit to use my points. What a racket. Thieves at the store and coward’s in the board room taking advantage of the disabled and the disabled veterans who keep you lying cowards employed, by our need for a better way to relieve pain than a pill. But all you see is dollars. Pathetic is my evaluation of beyond hello
Ethan P.
Ethan P.
1669743529
This is a nice place, though it has its issues. The main issue being that this is a medical dispensary with extremely expensive products relative to their value. despite being a medical facility they have no content labeling on their products such as THC content, terpene content, and other cannabinoids. There are $65 tinctures on their site and when I asked an employee what was in it they had to bring a pharmacist from the back to ask, who had to look it up. Not only this, but they have a tip jar and ask for tips(?), encourage sales and discounts (much like a recreational dispensary), but don’t operate as a medical facility. It’s in a very gray area of legality right now and the consumer/those who NEED medicine are paying the price for it. If you go to a recreational state you will be appalled at how much lower the prices are.
Tobi O.
Tobi O.
1667756366
Great everyone is pretty welcoming. The set up inside was spacious and neat. I wish there was more information about payment being only in debit card or cash . This might be a common practice? But It was my first time at a dispensary so I had no idea. It was bummer I couldn't use my apple pay with my debit card. But the pharmacist was pretty nice and helpful and the front staff was superwonderful and kind !! I products I got there worked awesome.
phenix O.
phenix O.
1666884470
I’m new to the state from GA. Came in with a certificate from my doctor. First the gentleman stopped me at the door. Was not friendly just asked for my certificate. I explain I just moved to the area and provided him with my primary doctors certificate. I was then told that they only take certificates issued from doctors in Virginia. This is an issue, so do we now have to pay with each state that we go to just to have our prescriptions filled we have to get a new doctor every state we go to? That’s not a true dispensary
K H
K H
1665588529
The guard at the front and the two front desk People are always great, but the people inside the dispensary act like they are getting minimum wage. I was the only one in and the two people working there were playing on their phones or drinking coffee rather than acknowledging me at all not even a hello. I had asked them if I could order only to be told to use iPads (no signage) If they had just said something, I wouldn’t have wasted time.Also the tip jars and options when you pay debt, are tacky it makes it look unprofessional, I don’t tip at my regular pharmacy why would I here?
Angela K.
Angela K.
1664136847
Very disappointed. I drove to this location on a Sunday and arrived at 4:12 p.m. The website and door states it's open on Sundays from 10 a.m.-6 p.m., however the doors were locked and it was closed when I arrived. Another patron showed up and was confused as well. Not a good way to begin business and appeal to customers.
Samuel R.
Samuel R.
1663281784
First time for me . The staff was fantastic. Answered my questions and made me very comfortable with the process. Great job
Zachary D.
Zachary D.
1662059595
The selection is a little limited compared to medical dispensaries in DC and MD, but the prices are pretty decent.Definitely got the sense they were still working out some organizational kinks, but I was able to place a pickup order on opening day and it was ready almost two hours early - total time in the building was 15 minutes (note that I was already a registered BH customer).I do wish there was a location more convenient to Tysons (or even just a little closer to any metro station), but golly this sure beats schlepping down to Mount Vernon.
J H.
J H.
1661984178
The facility was very nice, and the staff was friendly and helpful. The only bad thing I can say, and this is all the state of Virginia's fault, is that it can be a little tricky to get in depending where you are coming from, and Virginia roads will definitley force you to go where you don't want to go, especially since you can't make a U-turn most anywhere in the state. I also wish the city would get rid of that median by where both Beyond/Hello and Jiffy Lube are. I'd recommend going west from Fairfax and taking the entrance by the Jiffy Lube or coming in south from Chainbridge road and taking the exit which is catty corner from the Fairfax Crossroads sign.
Brian B.
Brian B.
1661969223
We'll revisit at a later time, but as of Grand Opening they do not have their systems ready to assist patients.
No Shot N.
No Shot N.
1660151538
How is this place opening more shops? Do yourself a favor and avoid this company like the plauge.
Next Reviews
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10521 Fairfax Blvd
Fairfax, VA 22030

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CLOSED
CLOSED

    Payment Methods:

    Cash Only
    ATM Available On Site

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    Virginia Dispensaries

    ABOUT THIS DISPENSARY

    Beyond / Hello, located at 10521 Fairfax Blvd in Fairfax, is open to serve the cannabis community.

    Medical: Yes

    Recreational: No

    Delivery: Yes

    Before this dispensary could open, it was licensed by the state.

    Product types and availability can vary from store menu to store menu, depending on demand. If Beyond / Hello in Fairfax does not have what you are looking for, there is no legal obligation to stick to a single brand. Your medical marijuana card, if needed, is universally accepted at any dispensary in Fairfax.

    Purchasing Marijuana Products at Beyond / Hello

    Preparation Helps: See what’s available ahead of time. If Beyond / Hello in Fairfax online menu is available on our site, this is the best way to see the different product options before visiting the dispensary. If enabled, after finding the right products you desire, reserve your order on our e-commerce platform.

    Low tetrahydrocannabinol (THC) cannabis with higher CBD products are generally available to patients as well who prefer the non-euphoric effect.

    Contact the dispensary if you encounter product-related issues or problems. Beyond / Hello has a policy & procedure for this.

    Please enjoy the menu products from this dispensary responsibly!

    To stay up to date, sign up to our newsletter below to receive our MMJ Updates as well as discounts & specials as they arrive.

    What People Are Saying

    Mark H.
    Mark H.
    1702854638
    This Hass to be the worst location with the worst customer service. This is the third time I’ve come by During their posted hours only for them to have Closed early. They intentionally do not answer phone calls, I guess when they’re ready to go, they just leave. Avoid this location there’s no guarantee they’re going to be open when you need your medicine.
    Tony B.
    Tony B.
    1702699606
    The last 2 month .what I've gotten, has been very, very, dry and flaky. No effect I tried three different strands . Spent $300+. every month.I will no longer go to them. I will be going to exotic Bloom they deliver. Advise you to save your money. the Fairfax location don't go. You will not be very satisfied. The best thing about that is place the employees I'll give them 10 Stars
    Nadia F.
    Nadia F.
    1702507248
    made me wait 40 minutes for a pick up order and still left empty handed. only one cashier working. their prices are insane you’re better off going to maryland and even with the tax it's still cheaper than beyond hello for the SAME products. md also has way more variety & better discounts. not worth it avoid at all costs!!
    Jeffrey S.
    Jeffrey S.
    1695400568
    Went there for the first time and the service was good but me thing was weird they were asking for tips at the end. I don’t tip the cashier at Giant why here? Anyway, I was not happy with quality at all. It was substandard stuff. I called nicely and and explained I was not happy with the product. He told me there was nothing he could do. After spending $550 I guess my business was not important to them. Also, if you can’t stand by your product, that is a message to all their customers, buyer beware.
    Cora-Ann W.
    Cora-Ann W.
    1694564869
    For this being my first time trying this dispensary, I am absolutely disappointed. The customer service was terrible. I drove over an hour to buy product at a discounted price because it was a deal they had going on, on the website. I placed an order online beforehand so that I could just pick it up once I got there. I get all the way up there and they are all of a sudden telling me that the product is out of stock. I said okay, well can you just give me a different strain but at the same price? The pharmacist refused and said that he couldn’t do it. I was super frustrated because I drove the distance and was not told beforehand that the product was out of stock. He told me it went out of stock at 6pm, but my pickup time was 7. If you knew since 6pm, why wouldn’t you have given me a call, email, or text, to let me know that so that I wouldn’t have wasted my time and come all the way up there? He couldn’t say anything except for an apology. I feel like the least that could’ve been done was to just give me a different strain at the advertised price. This was a terrible first experience and I had higher expectations. I will definitely be taking my business and my money elsewhere.
    Patrick D.
    Patrick D.
    1693848554
    My experience was very good, front desk personal was very Helpful, made the registration process very easy. Look forward to visiting again! Want to give SAMUEL a Shout Out for his Exceptional Service and Help with my order! As Arnold Says " I'LL BE BACK " Thanks...
    Courtney C.
    Courtney C.
    1693392989
    I was a bit nervous about delivery. Everything went smoothly and was very discrete. Syd was wonderful. Very polite and personable. I will use this service again.
    Heather S.
    Heather S.
    1690408771
    I had a good experience here for my first time. I went in knowing what I wanted, I just didn't realize to put my order in first, small mistake on my end, however once I got my order in it was fine and went smoothly.
    Linda H.
    Linda H.
    1689339180
    Elisabeth was very kind and helpful when making my delivery. The product is very good & works fabulously for pain relief. Thanks so much.
    Chris C.
    Chris C.
    1687710465
    My entire experience there was completely awesome! I am a new patient and didn’t know what to expect. Junn was very helpful and answered any questions I had.
    Susan E.
    Susan E.
    1685033080
    This was my first visit to the Fairfax location. I was able to order exactly what I wanted online and it was ready before I even got there. The employees here are so very nice and friendly and took care of me right away. I was still at the ATM when my name was called!I had read some previous reviews for this location that weren't very good, but my experience was terrific and I will definitely come here for all my future needs.
    Ron H.
    Ron H.
    1683937398
    Horrible Business.. YOU WILL BE PROFILED before being able to shop.Have spent thousands $$ at this store.. and always a terrible vibe. Workers too cool to talk to you ..Called 1 hour before to confirm in store order was available, they said YES. Drove 40 minutes , got to the front with ID (same guy who always profiles me with a weird evil eye) refused to let me in and said their system was down… allows others to go in the back and shop..?I called back to check if system was down and it was NOT! Your front desk guy refused to serve a medical patient…ONLY SHOP MARYLAND FROM NOW ON!! $60-75 an Ounce instead of this Beyond ROBBERY .. $60 for 3.5g of lower quality Instead 28g of Top shelf? Laughable but not funny. Beyond-Robbed.
    Mike G.
    Mike G.
    1682521465
    I enjoy every experience I’m coming to your place of business. To be serviced by Samuel and others, like him is a pleasure and the knowledge that they have of the products that you offer extremely helpful. I want to thank you guys for being so kind to me. I hope you continue with your service to the people who enjoy coming to your business.
    Drew P.
    Drew P.
    1682030350
    Walaa was so nice and friendly. Very professional. Knows me by name and remembers my dogs and always asks about them. Everyone at this location from the front end staff to the people in the back are GREAT. All very nice and professional
    Richard B.
    Richard B.
    1679773067
    Usually I order ahead, but today I found myself passing the Fairfax store and stopped on the spur of the moment.Elizabeth greeted me and was extremely helpful in assisting me with my selections. The in-store order process is as easy and straightforward as the "from home" process and my order was filled in less than 5 minutes.Kudos to Elizabeth and to all the members of the Fairfax team Today was probably my sixth visit to the Fairfax location, and each one was an excellent customer experience.
    Kerri
    Kerri
    1676414944
    Everyone at Fairfax Beyond Hello is so friendly! I've never had a bad experience at any B/H location, but this one is my favorite. Today Myles was really helpful with a purchase, and I'm a lot happier with it. Awesome speed, awesome customer service, super sweet front door folks who don't make me feel like an idiot because security doors are forever defeating me. 10/10; would recommend.
    Zachary C.
    Zachary C.
    1675474890
    I have been coming here for about 2-3 months now and I’ve got to say that it’s been so far, a very pleasant experience! It’s very modern, clean, and staged in a very professional way. The staff are kind and straightforward, so I always (when I have the means for it) tip them 5-10%. I feel I don’t need to tip more, and they’re always are grateful for the gesture. Speaking on behalf of their employees, it can be hectic and busy for them, so please show patience to them so they can work efficiently with other patients! One time, I had this one guy who showed actual care in customer service, and showed me the whole product and it’s features when I asked. The discounts can be great and they’re always featured on the app and text messages I get, so I never miss them! Although, at times I feel the prices and quality of the cannabis can be hit or miss. I don’t care if the casing and packaging is luxuries. I care that I get dried flower that has been sitting on a shelf for 2 months and be charged 50 dollars for an eight. It seems kind of ridiculous to pay that kind of amount. Granted, you’re paying for safe, LEGAL, and convenient cannabis. 5 minutes from home, 2 minutes from work at another location! So although the cannabis can be sometimes be dry, the dispensaries products has helped with my back pain and sciatica for the past few months and it I am seriously thank you for that! So thank you Beyond Hello! Always Seek Beyond!
    JP Doolittle (.
    JP Doolittle (.
    1670765307
    Once again beyond hello lies and takes advantage of their patients. Can’t use your points unless they say it’s okay.But I expect nothing less from a company with a monopoly who alibi’s all there problems away. It’s the computers fault. You mean the computer system you purchased and control. First you steal all my reward points from my first six visits. And you blame it on I heart Jane. Still nothing from beyond hello on that but silence.Today tried to use my points but was told I couldn’t I had to make another visit to use my points. What a racket. Thieves at the store and coward’s in the board room taking advantage of the disabled and the disabled veterans who keep you lying cowards employed, by our need for a better way to relieve pain than a pill. But all you see is dollars. Pathetic is my evaluation of beyond hello
    Ethan P.
    Ethan P.
    1669743529
    This is a nice place, though it has its issues. The main issue being that this is a medical dispensary with extremely expensive products relative to their value. despite being a medical facility they have no content labeling on their products such as THC content, terpene content, and other cannabinoids. There are $65 tinctures on their site and when I asked an employee what was in it they had to bring a pharmacist from the back to ask, who had to look it up. Not only this, but they have a tip jar and ask for tips(?), encourage sales and discounts (much like a recreational dispensary), but don’t operate as a medical facility. It’s in a very gray area of legality right now and the consumer/those who NEED medicine are paying the price for it. If you go to a recreational state you will be appalled at how much lower the prices are.
    Tobi O.
    Tobi O.
    1667756366
    Great everyone is pretty welcoming. The set up inside was spacious and neat. I wish there was more information about payment being only in debit card or cash . This might be a common practice? But It was my first time at a dispensary so I had no idea. It was bummer I couldn't use my apple pay with my debit card. But the pharmacist was pretty nice and helpful and the front staff was superwonderful and kind !! I products I got there worked awesome.
    phenix O.
    phenix O.
    1666884470
    I’m new to the state from GA. Came in with a certificate from my doctor. First the gentleman stopped me at the door. Was not friendly just asked for my certificate. I explain I just moved to the area and provided him with my primary doctors certificate. I was then told that they only take certificates issued from doctors in Virginia. This is an issue, so do we now have to pay with each state that we go to just to have our prescriptions filled we have to get a new doctor every state we go to? That’s not a true dispensary
    K H
    K H
    1665588529
    The guard at the front and the two front desk People are always great, but the people inside the dispensary act like they are getting minimum wage. I was the only one in and the two people working there were playing on their phones or drinking coffee rather than acknowledging me at all not even a hello. I had asked them if I could order only to be told to use iPads (no signage) If they had just said something, I wouldn’t have wasted time.Also the tip jars and options when you pay debt, are tacky it makes it look unprofessional, I don’t tip at my regular pharmacy why would I here?
    Angela K.
    Angela K.
    1664136847
    Very disappointed. I drove to this location on a Sunday and arrived at 4:12 p.m. The website and door states it's open on Sundays from 10 a.m.-6 p.m., however the doors were locked and it was closed when I arrived. Another patron showed up and was confused as well. Not a good way to begin business and appeal to customers.
    Samuel R.
    Samuel R.
    1663281784
    First time for me . The staff was fantastic. Answered my questions and made me very comfortable with the process. Great job
    Zachary D.
    Zachary D.
    1662059595
    The selection is a little limited compared to medical dispensaries in DC and MD, but the prices are pretty decent.Definitely got the sense they were still working out some organizational kinks, but I was able to place a pickup order on opening day and it was ready almost two hours early - total time in the building was 15 minutes (note that I was already a registered BH customer).I do wish there was a location more convenient to Tysons (or even just a little closer to any metro station), but golly this sure beats schlepping down to Mount Vernon.
    J H.
    J H.
    1661984178
    The facility was very nice, and the staff was friendly and helpful. The only bad thing I can say, and this is all the state of Virginia's fault, is that it can be a little tricky to get in depending where you are coming from, and Virginia roads will definitley force you to go where you don't want to go, especially since you can't make a U-turn most anywhere in the state. I also wish the city would get rid of that median by where both Beyond/Hello and Jiffy Lube are. I'd recommend going west from Fairfax and taking the entrance by the Jiffy Lube or coming in south from Chainbridge road and taking the exit which is catty corner from the Fairfax Crossroads sign.
    Brian B.
    Brian B.
    1661969223
    We'll revisit at a later time, but as of Grand Opening they do not have their systems ready to assist patients.
    No Shot N.
    No Shot N.
    1660151538
    How is this place opening more shops? Do yourself a favor and avoid this company like the plauge.
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