I have been coming to this establishment since they opened. I don’t know how many years that has been at least four. I have spent thousands of dollars with this company. I am one of their regulars. They see me every single week almost every other day. I am a loyal customer Mike the manager is a very disrespectful man. I have never complained not once they have messed up my order multiple times and also didn’t give me military discount because it was a mistake and they forgot or whatever the case may be is. Tonight they messed up my order again. I’m getting ready for the holidays. I work two jobs. I didn’t wanna go back-and-forth. I had to take a 2 Hour Dr. because the representative put my order in wrong and completely charged me wrong. I own a business and every business should take accountability. I brought it up to Mike and he was very disrespectful and told me mistakes happens and put his hands up after that I walked to the front and asked for corporate. They had to contact him because they cannot find a number after he found out I was contacting in corporate. He then tried to offer me free things for my inconvenience. But before we were at the counter, he would not do a thing for me. This establishment is amazing but if I’m getting treated like this, it’s not right at all specially for someone who spends the amount of money that I do. after everything happened, he gave me a number. Her name was Heather. It was not corporate’s office. She was Head of marketing thankfully she helped me and was super sweet and very helpful and got me through to corporate.
Esther is the best! My favorite reason for coming to this location. She’s friendly, knowledgeable and just awesome to talk to. Give her a raise! I wish every budtender was this good.
it was my first time coming here on monday and i haven't had my medical card since 2022.. so a lot has changed in the medical world. I wanted to speak with a pharmacist about selecting the correct options and had to wait a little due to their main pharmacist being off. That was no problem, the pharmacist that I spoke with on the phone was so knowledgeable! He helped me feel comfortable about trying this again. The staff are very friendly, the manager was also kind as well. I will be back when i’m in town 🙂
The literal only reason I come here is if I’m in the area or if they have an amazing deal that’s too good to pass up. They have a decent selection as well. Beyond that, I can’t stand this place. Luckily we have plenty of options these days so I don’t need to come here regularly. But I do feel bad for people who doing have accessibility to more options.First, curbside takes painfully long and they prioritize patients who walk in. I’m disabled and walking is incredibly painful and complicated. Why offer curbside if we’re not treated the same as other patients? Not to mention, the whole process of curbside is beyond inefficient. Why not take my money and ID in the same trip? Going back and forth 3 times makes no sense. Curbside should be quick, like the grocery store line for less than 10 items.One time I came for curbside and there were no spots available. I had to park at a spot next to curbside. I alerted staff I had arrived, but 30 minutes passed before I called to see what was going on. At that point they informed me I have to move to the curbside spot as soon as it becomes available. Was nobody going to come tell me that? They saw the notification that I arrived but just let me sit and wait?THIS TIME, I arrive. The staff member tells me I have X amount of points and asks if I want to use them. I say yes. 3 minutes later they come back with my change telling me they forgot to use my points. Considering I’m never here, I asked the staff to please fix it and honor my points for this transaction. They were apologetic and happy to do so, but my thing is… how did you forget within the span of 3 minutes. Also, fix the mistake before you come back out to me. Don’t wait for me to ask you to fix it. The entire trip took 25 minutes from start to finish and that’s unacceptable. Especially when I’m seeing multiple patients going in and out as I’m sitting there waiting.
Every time I've been to this location, the staff has been stellar. Super helpful, sociable, polite, and efficient. It's so simple to order online and pick up your ready-to-go order.I decided to write this review because today I witnessed a customer being belligerent to one of the employees. He had placed a huge order and was upset that he had to wait while they applied the legally-required prescription stickers on each item. He would not stop harassing this poor woman and, when she tried to get her manager involved, the customer acted like nothing had happened -- only to continue badgering her moments later.To everyone at this store, I just want you to know, you're awesome and don't deserve that kind of hassle. Please try to remember all the people you help, are happy with the service, and don't remember to stop and say nice things.
Added an Edit to the bottom.Usually, the experiences here are good, and the people are friendly. The last time I went in, I had $24 in points, which isn’t an outstanding amount, but it’s still $24. I had come in and had already ordered ahead of time, but I asked to add a few things I saw on the menu to the order. There was some confusion; they thought I was only getting the stuff I was supposed to add. After realizing that, they went and grabbed the rest and came back, but when coming back, my order disappeared off the screen and said it was completed(their words); they called a manager over to sort things out, and then, thinking everything was good now, I went through with the payment, even though the total of 137+49 totaled out to $186, and I was charged $210. Still, I just trusted that it was all figured out, and I didn't check the receipt while there. When I left, they told me I had $15 in points now, and then I went to the car and checked the receipt. 0 points were used for the purchase, but my previous $24 in points are gone. I went right back in, knowing I wasn't charged the right amount, but at the time, I thought I was overcharged for something, only to realize that my points were missing after I went back out. When I was in there, though, I was told all flower purchases are final, so I’m just screwed out of the $24 and quite disappointed, especially given the fact that I'm a regular and usually spend over $200 a week. Overall, I don't mind my experiences here, but based on this experience, I’m giving it two stars because I know if I try to get those points back, it’ll be a struggle based on past experiences, even just redeeming things. Which it shouldn't be.Edit: Everything was sorted out without me having to reach out, so I’m changing it back to what it should be based on all my previous experiences — which is 5 star. Leaving the review up in case anyone runs into the same concern.
Love this place.. been about 5 times now. Love the curly hair girls help she is always super nice and helpfulThe complaint reviews are laughable.. complaint about waiting at a pharmacy like setting? Paperwork for controlled substances? Not being allowed to park in curbside spot? Being out of a product?No complaint on here could be taken seriously
Been here 4 or 5 times. Today I was forced to pull into a curbside spot to avoid a hazard in the firelane. It was either pull into the curbside spot or become part of a car accident. I was spending money at the business anyway so what was the harm leaving my car parked safely? The front desk was adamant that no sales could be made since I didn't have a curbside order. She insisted I move my vehicle out of the curbside spot before signing me in. She was firm and right about the rules. I reluctantly moved my car to another dispensary since there are two better ones nearby on Rt 309. 7/25/24 1:15PM
I came in for a second time today to return something because a seal was broken. The manager on duty wanted me to sign a release form for personal information. I questioned what it was about and he could barely explain it to me. After reading the form it said you can refuse to sign. So I refused to sign because I do not want to authorize giving my personal information out. He came back and said that regardless if I sign the form or not they will be releasing my information. Why even have the form? This isn't right.I called the general manager 2 weeks ago and left a message. Never called back.
Found the dispensary online. They're apparently they only dispensary in the area that sells a specific product that works for me. After ordering i never received any confirmation and after a day received a message saying the order was cancelled due to lack of pick up.
I came in for a second time today to return something because a seal was broken. The manager on duty wanted me to sign a release form for personal information. I questioned what it was about and he could barely explain it to me. After reading the form it said you can refuse to sign. So I refused to sign because I do not want to authorize giving my personal information out. He came back and said that regardless if I sign the form or not they will be releasing my information. Why even have the form? This isn't right.
Fun place, nice people, unfortunately closed on SundaysClean inside, wait is usually quickThey have great prices!The people complaining are being unreasonable. They’ve never been rude or short. Things happen. Also the person complaining about having to fill out paperwork to buy a controlled substance is so infantile.Did I mention the discounts? 🙂
Second time I’ve ordered online for curbside and a product was not what it was advertised as. Tried speaking with the manager to exchange and no help. Very rude and unwilling to help. I will be reporting this, this is classic false advertising and the management knows but let this go on. This stuff is not cheap and for this business to cheat people is not helpful.
Went there for the curbside pickup and was told new customers have to go inside to fill out paperwork. No thanks.
esther was the best! she helped me with everything I needed and even found a buy one cartridge, get one $2 that I didn't know about. made my day. everyone here is always so nice, and ive gone at least 5 times. thank you!
updating my last terrible review of this dispo. just sat outside for a curbside order for an hour. only to have to come in and pay cause their cheap card readers suck. when i went inside i could hear a pin drop. empty. no customers. what took so long? these employees are literally talentless losers. awful at their equivalent to mcdonald’s jobs. never going here again. if it ain’t this, it’s a 55 min wait inside cause they have no system in place and 3 employees. 🤦🏼♂️ 🤡
the staff here are so kind and they do the best sales! i highly recommend coming to vytal options lansdale
This dispensary is the absolute best place around. I’ve had the pleasure of working with Emily the past couple of trips. She is so knowledgeable about everything and she’s made some really great suggestions. She’s very kind and compassionate as well. THANK YOU EMILY!!!🙏. The selection of products is incredible. You won’t find better deals. This is my favorite place. The people here are the best! Make it a priority to stop in there. Guaranteed satisfaction!💯% #1
Professional and customer satisfaction, is what really sums this vytal options location up. Best continuous dispensary sales in Montgomery county.
esther was the best! she helped me with everything I needed and even found a buy one cartridge, get one $2 that I didn't know about. made my day. everyone here is always so nice, and ive gone at least 5 times. thank you!
honestly the worst dispo around. they desperately need new and or more employees. constantly backed up to where 6 people are standing and all 10 seats are taken. only take 2 people back at a time. disorganized businesses. shouldn’t have to be waiting 45 mins for your order. smfh
All employees are super nice and helpful. Mike is amazing, Owen is very informative. These are just a few employees to mention. Great place to go.
Everyone who works here is super nice and knows their stuff. It's a good experience each time.
Had a very good experience. Customer service was amazing. Oh, who helped me awesome explain things to me when I had a question answered it and if I didn’t know anything about a certain product, he went out of his way To help me as much as he could, and explain it to me. I’ll be back again. Atmosphere very Pleasant
I wish I could give less than one star. Horrible customer service, kept us waiting for well over a half hour due to "computer problems" while other customers were moved in and out quickly and with ease. Save your time, go else where. In the long run you will be glad you did.
Everyone there is nice and super helpful but the best is Owen. He takes the time to figure out what you need and even makes sure it’s in your budget. Appreciate you.
This was my first visit and Mike was super helpful and very knowledgeable. Will definitely be going here more often. And the deals and points program are out of this world!!!!
Prices are way too high! Rise and curaleaf has better products for way cheaper. Also place is small and slow... People always waiting long time, I always see a lot of staff but they're never doing anything.
Mike was very sweet and helpful. He gave me some feedback about the vytal rosin selections. He was super gracious & very customer friendly.
Great first experience! Friendly staff, great discounts & an amazing menu! Go visit Ben! He is awesome!
As always a very pleasant experience. I was given some advice on this new strain that works really well with nausea. Thanks so much it really helped.
Vytal Options is my go to dispensary for my medical needs. The budtenders are always kind and knowledgeable about the strains and terpenes I'm looking for and willing to assist me.Thanks for being a part of my great experience with you! It's always a pleasure to come to your store.
Such a great place! Everyone is friendly and knowledgeable and always finding ways to get the best deals for you. Great products, staff and location.
My first visit to your location in Lansdale PA. Mike was very helpful to me in making selections which were right for me. I appreciate his patience and guidance. He is awesome! The entire staff was also great. They were very friendly and made me feel very comfortable. I will be back!
I was there for their two year anniversary and the waiting room was full but the staff was great at getting people in and out quick! Randy was so friendly and quick even when I added something to my order last minute!
randy was great! i felt super comfortable like i was chatting with a friend and customer service skills were on point. everybody else was really wonderful & friendly too. i’ll definitely be back! thanks randy!
Just stopped in for the 1st time. Everyone from the security guard to the check-in person was super-nice. Alicia helped me with my transaction. She was great!
This is the only Pennsylvania Dispensary I have visited so far and as such I don't really have a base line for good vs great or excellent service. That said I have had no problem at all with this location. The staff is very accommodating. Online orders are processed and available quickly. All and all a pleasant experience.
I've been here enough that I'm overdue to write a review. All of the staff I've encountered are always welcoming, kind, and down to earth. I usually do online orders so never really have any questions, but from what I've overheard, they are knowledgeable and patient when assisting others. I also like how they let you know how many rewards points you have. Beyond that, there are always sales going on, and they're well stocked with my favorite companies.Lastly, I just want to shout out the security woman that was working the front door today. She was especially friendly and took the time to wish every single person a happy new year as they left, and they were quite busy. Stuff like that is what keeps me coming back.
Recently had the pleasure of meeting a customer representative named Jamie, she was so helpful with a wonderful,with a truly caring personality! She helped me and my girlfriend pick out the perfect strains to suit our needs. She was so pleasant and had such an amazing attitude towards life. Thank you Jamie. Will definitely be back to see her again soon!
Jamie at a vytal is fantastic. She was so kind and helpful with recommendations. I really wanted to get some extra things since I was eligible for a birthday discount (didn’t even know till she told me) and she made the process super fun. I always like this shop. And will definitely be recommending.
Vytal Options is the best and I refuse to go to other places!! I have always felt very safe and welcome from the minute I walk in. I've been going here for a year and a half now and can honestly say I always have a good experience, no matter who takes care of me. I am awful with names but I'd shout out every single one of them if I could!!! Most recently, Jamie took care of me and was absolutely awesome. It means a lot that she remembers my name and face since I am there often. Best prices, best inventory, best staff, best point system and discounts - you name it. I love this place.
We drove 45 minutes to get to Vital Options....and it was worth it!!! The staff is super friendly and helpful. We arrived 15 minutes before they closed and you would have thought we were the first customers of the day. I think his name was Steven, the young man with long hair, he was so kind and patient! The selection is out of this world too (at least we think so) Oh did I mention how tranquil the waiting room was? Super experience all around! Definitely taking the road trip again soon!
I highly recommend Vytal Options in Lansdale to anyone in need of medical marijuana. All of the associates are extremely helpful and informative of their products. They will spend time with you to ensure you get what you need. Everyone is friendly and knowledgeable so don't hesitate to ask questions. I've discovered several new beneficial strains this way. I love working with Randy. He's my guy. But Everyone working there wears a big smile. It's an inviting atmosphere not like any other dispensary I have been to. Keep up the great work in helping your patients. It is greatly appreciated along with all the special sales and bonus points.
An enjoyable experience each time I visit. The staff is super knowledgeable, efficient, and welcoming. The store is very well organized and always clean. I have never experienced issues with the stock and pick-up time is near instantaneous after placing an order. Highly recommend.
The menu and prices are very reasonable and I love the specials and loyalty points. The menu is very easy to navigate. I have found the staff very accommodating to my disabilities, offering me a chair when I have trouble standing. The staff is always very friendly and helpful.
Great place, super friendly staff. I find this dispensary the best in the area. A good variety of products and always good deals. Cameron has helped me several times. He is always helpful and gives me good information.
Came here for the first time a few days ago, everyone was really nice. Jamie helped me order and answered all my questions. I really appreciate her patience with me as a first timer she was perfect! All around amazing experience!
Always an excellent experience! They are kind and efficient at all times, especially Jamie! She’s always happy to see me and makes me feel like one of the family, which I appreciate as a patient dealing with anxiety. I’m definitely devoted to this location!
Make sure you bring your Driver's License before driving 25 minutes here. Didn't see it say that on the website I visited prior to trip. Not mad, just annoyed.I'll stick to Restore in Doylestown.
This will be my second review of this dispensary. I have to write another because that's just how amazing they are. By far my favorite hands down, but can we talk about the awesome gentleman who is always sitting at the desk when you walk in!! Yesterday I asked a question if they have recertification people that come there sometimes. No they don't but he directed me to the PA mmj website and also gave me a discount code. Let me tell you how that man just saved me an extra 150. Thank you so much for taking your time out to help and for always being so pleasant. Always saying Hi and Bye. Some days I come to Vytal beat down from my day and in pain, but from security to every one I am in contact with on that day always makes me feel better mentally. For that I am truly grateful for the team at Vytal Options in Lansdale!!!! Some of the -one of a kind people- work there. For the ones who work there thank you for always showing up to serve us on our bad days and good days and I pray that you get to go home and know you have helped or made someone's day much better especially when you could be having a bad day yourself!!!! THANK YOU!!!
Best dispensary ever! Point system is well done, tenders are awesome, a must shop for medical needs!
First time at this location an the service was just as excellent as it is at the Lancaster and Harrisburg locations! Best dispensaries in the area!
Staff is amazing. They are very knowledgeable and kind. Facility is really clean. I have never had to wait more than 5 minutes to make a purchase.
This is a great dispensary, every time I’ve gone everyone has been super nice and helpful, it’s an relaxing environment and they play chill music, overall great store and I go out of my way to come here! Completely recommend
Great great supply of Vapes that other dispensaries might not have. Excellent dispensary.
The best in the area, hands down. I’ve been to them all. 20% off to use 3 separate times, plus a great point loyalty program. Every single worker, security guard, front desk - the whole team is extremely welcoming and friendly. Not one negative experience. Can’t wait to go back!
Always has everything in stock. Quick and efficient when placing and picking up orders. Great deals and discounts as well as rewards. Very friendly & helpful staff! Love this place!
Their service is so quick that you’ll feel like you went to a drive up window….except you walked in & out! Proffessional, Friendly Staff as well as Relaxing atmosphere.
One of the best dispensaries in the area. Awesome stock and always great discounts. Highly recommend
I have had nothing but an amazing experience with Vytal Options in Lansdale. Everyone who works here is so friendly, helpful, and knowledgeable. The rewards program is awesome and they always have great products available. I've placed most of my orders online and have had no issues. Highly recommend!
After having visited this location several times, I’m happy to say I’m a repeat customer. The team is extremely attentive and very personable, recommending products, offering advice. Each time has been wonderful and I cannot speak highly enough of the staff at this location. 😄
Love this place! Super clean and professional and the staff is awesome. Very knowledgeable people!
They have some of the nicest people and I really like the point system they have to help you save money I’ve went here more times than any other dispensary
Super awesome dispensary. All the employees are extremely kind and welcoming! Highly recommend. Amazing product.
Was so excited to have a dispensary in town finally but 9/10 experiences have been terrible at this place. Don’t bother trying to save time placing an order ahead or curbside, you’ll still have to wait behind everyone else, AND the staff will be super rude about it. I’d rather drive further to any of the other dispensaries to receive better service.
Had such a good first time experience here. The place is super clean and big! The staff was so friendly and very knowledgeable. They also have such a good rewards program. Will be coming here as my main stop!
I'm very happy w/this location. Everyone has been helpful. I'm pleased w/the many selections, & availability of products.
Best dispensary in the area. I drive 25 minutes to this opposed to 5 minutes to restore or 15 to TerraVida because it’s worth it. Nice/knowledgeable staff and great selection.
Vytal options is the best dispensary in Montgomery county. They offer phenomenal rewards and theur selection of products is amazing. My fiance and I love this place. We can shop in the store together.
This has been my #1 go-to dispensary for a while now. The environment is welcoming and relaxing. There’s always someone who is willing to help you with your specific medical needs. The staff is wonderful, super polite, and more than helpful. I’d give this place a 6 if I could!
Best dispensary in the area by far. The reward points is a huge selling point in making this the only option... a vytal option. Great service, even better products
I have nothing bad to say about this place! The menu has a great Selection with different options. The staff is amazing each and every one of them always smiling very polite greeting everyone. Really makes you feel welcomed. I always come back because they treat me the best
Already love this place ! Great staff very friendly ! Definitely recommend!!! They have great deals and sales and discounts! Especially when u first come u get an extra something off !! It's awesome u definitely gotta check it out !! U won't be disappointed!! Freaking great place!
Super rad place. Ample waiting room. Pleasant staff & many discounts available. More product options than other local dispensaries! Efficient service!
I have have been to many dispensaries and this by far Exceeds all others. The knowledge base is impeccable. I will go no where else.
Everybody here is so friendly and nice. They are very knowledgeable about the different products. They make sure you get exactly what you are looking for.
Knowledge & extremely pleasant staff. Clean & well organized. Very generous new patient discounts. Terrific selection. Quickly becoming my new go to dispensary
I love this place and the budtenders. They are very sweet and always willing to help. They even gave me a lanyard for my birthday once!
My first time at this location and I must say they’re more secure and quick with getting people in and out and new people signed up
The staff is always so nice and helpful. Always a great selection and the prices are the most competitive in the area, plus the rewards system is the best around.
Great experience everytime. Quick and friendly staff as well as great deals. I would like to shout out my budtender Kris she was excellent and very helpful during an extremely busy time, 30% off everything today amazing deal.
Efficient and nice staff. Clean inside and always a good experience. Keep up the good work!
The staff has been excellent. Their variety is awesome. And they have these great discounts and point systems. I've tried the others like Terra which in my opinion is all about the money expensive tables and waiting rooms not about the customers. I've tried restore they're okay not a super friendly. I'm choosing this one cuz it's only a mile from me and Lansdale. They have treated me so professionally. I highly recommend it
Amazing new dispensary in the area. The staff is so friendly and definitely know what they're talking about. The guy that helped me, think his name was Brad, dropped some serious knowledge on me! Great deals and point system too.
This place is truly amazing. Everyone is super upbeat and knowledgeable. I've had great success from various employees here, with recommendations and discounts on premium medicine. Nobody tries to rush you out because it's busy. Never pressured to buy anything other than what you've asked for. I've been coming here since they opened, everything that I've purchased has been phenomenal. I recommend the Moxie sour diesel ( or anything by Moxie) also Insa is superb especially the Growers reserve.Some things are pricey, but you get what you pay for. Thanks Vytal
My friend purchased a product from here and it was defective and they did not help him out at all. He paid a lot of money for the product and came back right away with it saying it does not work but they did not help him. It was also an expensive product and they offered no solution or any help. As a business you should stand by products that you sell and customer service should offer guidance or at the very least tell my friend to contact the manufacturer. I hope they improve their customer service and experience as they are new in the area.
Talk about great deals! The staff is super friendly and knowledgeable. I even got to meet their head grower and CEO at the grand opening last weekend.
This is by far the worst dispensary i’ve ever been to ill rather go to a drug dealer .. the carts they sell are defective and they wont let you return them.. ive been to dispensaries all over the us this one is trash go to ethos or liberty
Super friendly and informative
One of my favorite places on earth, at least until concerts are back on. This place treats me like family every time I go there (which is often). Absolutely top notch!!
The place is very cosy inside and newly renovated. All of the staff was very friendly and had me in and out quickly!
I walked in and out! Great service & Medications. Definitely will be back soon.
Super nice staff & great selections to choose from!