Sunnyside Dispensary in Pittsburgh, PA
Based on 742 reviews
Rumi M
1711921918
My first visit there Dee was so warm and friendly ! She has such a pure and beautiful soul and gives this yellow vibrant vibe. Thank you to everyone there . The security guards always really kind. The budtenders are always informative and I really appreciate the discounts you offered you new customers- 20% is a hugs saving! Thank you for the journal as well. I’ll see you soon. Good vibes alwaysss
Liv L
1711295910
my favorite dispensary in the pittsburgh area. staffs always friendly and knowledgeable. devin and shannon were extremely helpful when it came to an in-store issue, which they resolved super fast and efficiently. will definitely return!!
Julie H.
1711215121
I had an amazing experience at Sunnyside. Everyone I interacted with was extremely kind, knowledgeable, and patient. Especially Austin. I want to especially thank you for being so patient and helpful. Austin went out of his way to get product information to help me narrow down my order. Sunnyside had amazing product deals and awesome products. Thank you all so much! I will be back!!!!
Tyler H.
1710863110
Had an awesome experience with one of their managers I think his name was Devin! Awesome mustache and an even more knowledgeable and helpful guy. Definitely recommend talking to him next time you’re in!
Jonathan K.
1710466178
I made a visit to the Strip District Sunnyside location and was assisted by some wonderful people. Dee helped me place my order and was very friendly, helpful, and efficient. Kayla helped me at checkout, she was equally amazing and it is always a pleasure to interact with her. I arrived during their last hour of business and felt my anxiety rising as I saw the time, but Kayla helped me through it. I just wanted to shout out Dee, Kayla, and the rest of the Sunnyside team for an awesome experience, thank you all so very much 😀
Joshua
1704262379
Robbed me of my money and skimming on product weights. Nothing like buying grams of concentrate and only getting half of what you bought. Clearly, the company knows it’s going on because it happens to any discounted concentrate on their menu. They hope because it’s been discounted You won’t come back complaining or asking for a refund or exchange.. Until they change their business model, and stop working with Kind tree as well, I don’t think I really wanna come back here. I spend almost $100,000 a year on cannabis so I’ll just buy it somewhere else.
caleb M.
1703169513
The last time I went to Sunnyside in Pittsburgh there was an issue with my marijuana card. Hanna and Dee fixed the problem in less than ten minutes! I have been going to this location for years. The people who work there are always very friendly and extremely Knowledgable about their products! This dispensary is the best around! They have the best prices and selection! I recommend this dispensary to everyone!
David P.
1701972337
Love the Budtenders at this place, well educated in their craft. When I asked about specials, they provided me with a list of last chance items, at a significantly redused rate,and even cautioned me on the dates of these products ,and recommend using them as quickly as possible, unfortunately the list is not available on line, and you never know what is on it till you get there. The only other negative is your in the Strip district and that can be okay, if you take advantage of the shopping
Brittany P.
1700683240
So I gave 5 stars because of the staff. Parking sucks. But the staff makes it worth the hassle. I was there the other day. I seen Kayla. She is ALWAYS so informative and such a great vibe. Thanks for all your help the other day Kayla.
Lexie A.
1700154955
Every time I come here the staff is so welcoming and friendly!!! My favorite dispensary in the burgh. Dee helped me last time I was in, and made incredible recommendations. Very knowledgeable staff providing quality product and great deals. Also conveniently located next to a huge candy store!!!
Robert C.
1698147120
Always the best prices best staff very informative and helpful
Sean Rhone (.
1697210984
I bought flower from Terrapin usually and felt it was great for the price, and at some point bought a less-popular vendor's small flower from an unrelated store that I felt was less-than-stellar. I saw small flower at this location at a decent price from Cresco, but was skeptical from my past experience with small flower.I decided to take a gamble with a sativa small flower, and I was immediately impressed with what I saw and smelled! It seemed to last longer in a Atomic9 vaporizer, and the effects were as-advertised.I'm definitely a fan of Cresco now, and this Sunnyside location is also decent with service, kind staff, and speed of service!
Barbara H.
1695330615
This is a great place to get a good education on MMJ. If you are new and never used cannabis before these are very knowledgeable folks who know their stuff. They helped me with finding a strain that would check all the boxes of relief I needed for my circumstance. ALL of the counselors/staff are refreshingly welcoming and go above and beyond to help you with your journey to find the right product. 6 stars 🤩🤩🤩. I am editing this after reading all the reviews that have been put here. I have been using Sunnyside since the original name and I traveled from Pittsburgh to the Butler store before Penn Avenue existed. At least for me and how many years being a patient here I question some of the reviews left. I haven't seen the things people complaining about. Their prices are more than competitive and when they have sales they are crazy good. Some of these comments are not the regular. Go yourself before you buy these comments. I do not work here, have any no affiliation other than being a client nor have an ulterior motive to leaving this comment.
Ashley W.
1690147078
I had such an amazing experience thanks to Megan K. She handled my transaction in such a fun, bubbly way. I loved it. Her energy was awesome. She showed all the terpenes, and was efficient while talking about terpenes and which ones we each preferred. Between the Pittsburgh location with Meagan, and my experience in the Somerset location with kaitlyn. Sunnyside is hands down my favorite dispensaries out of any of the other companies. Thank you guys for being awesome and doing such a great job.
Ed B.
1689354046
My first visit was today 7/14/202312:30p. The security, front desk gentleman, and the young lady who helped me (Megan) was awesome, very welcoming and extremely helpful.Although when checking out your Manager (Shannon) wasn't any of those things I experienced with your other employees...what she said wasn't wrong but as a Manager? She needs to be way better at customer service...I was truly offended by her verbiage and attitude...I'd love to return but she needs more training as I shared with her...SMH...with her I didn't feel welcome...as if she treats black patients rudely and different...very disheartening.
Justin W.
1687568838
Bella is always amazing. She is always so beautiful and seems like everytime I’m having a bad day she’s my bud tender seeing her beautiful smile instantly makes my day better. Don’t ever change Isabella you are amazing!
Addison P.
1687294006
I moved to a new area recently and can’t stand the products I’ve been finding at the dispo near me. They no joke have one or two products for each brand and nothing is ever in stock. There is not enough of a selection for me, so I decided to branch out and go to Sunnyside.The customer service representatives are very personable and friendly. The menu on the website is large, and there are plenty of selections and THC ranges for your preferences. The diversity of the products is what justified the hour drive for me. I am extremely impressed with the products I brought home. Honestly I felt it was 100% worth the drive afterwards and I left with a smile on my face. I look to be back whenever I’m passing through Pittsburgh.
Suzanne S
1684801997
Love this place, have had my medical card for over 3 years now and this was not only the very 1st dispensary I ever went to, but has stayed as the ONLY one I choose to go to. They have changed a lot within the last year, better prices, larger variety of products, and the sales and specials are phenomenal and their prices are THE best in Pittsburgh. I've researched most other dispensaries in Pittsburgh and all have some of the same products but way less variety and their prices are ridiculous and cannot compare to the excellent Sunnyside prices...I can vouch as an experienced medical user that not only have they increased their customer service experience and streamlined the check out process, but a few of the bad apple employees who worked there years ago who were problems in my opinion; they apparently got rid of and replaced them with passionate, caring, compassionate employees and I have a great experience every time I go in now.Today I got to meet Kayla at check out and I am so glad I got to meet her, she is amazing and went above and beyond to explain a few things to me, recommend things, and just be genuinely kind and super pleasant and helpful. She brightened my day and deserves a raise or promotion!!! Thank you Sunnyside for being so reliable to your dedicated and loyal patients such as myself. Can't wait to see how much more your dispensary will improve in the future!! Thanks for making getting my medicine easy and helping to improve my overall well being with your amazing products.
Adam B.
1682639191
Easy in and out. Personal help and discussion. Great sales in store. They're a Cresco company. I strongly support the grower and their efforts.Their personnel are very knowledgeable. If you look for a particular strain. Like Scarlett Web. Information and suggestions on how to obtain. Suggested to start a group asking and suggestions the grow. It's a great strain for neurological disorders like epilepsy. I being an epileptic. Have been trying for years. To get this strain and keep it for a regular. An employee has gave me a hand in starting my chase for the web.
Jen I.
1680483268
I’m new to having card. Went for first time and wasn’t impressed. They are ok but professionalism lacked big time. Security guy was rude. If you’re a newer user and aren’t exactly sure and have questions I don’t recommend. Product wise is ok but no better than any other place. Just average. Upon leaving I heard the security guard talking negative about a customer who had just left. He made me very uncomfortable and I wouldn’t return just based off of him alone.Also I’m not from the area. I didn’t get the discount I was supposed to get due to a mess up on your guys part. And when I called she offered me a discount for the next time I come back. However I’m not local so it’s not helpful and again it only takes one bad experience to be a not return customer. I needed the discount when I bought and paid for my items. Not after the fact. Tried the stuff pharmacist recommended and it did absolutely nothing! I have a low tolerance and both tincture spray and capsules did absolutely nothing at all. Zero effect.
Aubrie W.
1680210460
Lori helped me today. She took the time to make sure I was happy and was a bright light in my day. She was knowledgeable and helpful and kept a smile on her face the whole time. I would come back just for Lori alone! Great employee, great customer service. Thank you!
Fermin L.
1679079114
Every employee at this place is awesome and super helpful. However steer clear of that security guard who thinks he's guarding a nuclear weapons facility. Asked him a simple question and it was as if we were trying to break in
Adam A.
1676841417
I haven't been here in years and I gave them an awful review 2 years ago so I figured I'd check back in with them and see if they've improved. They have not cartridges are still extremely overpriced their name brand is over $100 a gram which is insane. Go to organic remedies far cheaper actually go to any dispensary other than Sunnyside. They thought changing their name would help but it did not. Still overpriced and unfriendly
Kasey B.
1676576183
Needed to return a cartridge because the mouthpiece was disconnected. All of the staff I came across were very helpful and understanding; the manager, Megan, quickly stepped in to help issue a refund. Very smooth and friendly experience. Thank you!
Quay M.
1673358415
Everyone I’ve ever dealt with has been helpful as well as receptive to my personal needs. The customer service tops that of Chick-fa-La and the products always feel safe and effective. Best dispensary in PGH, hands down!
Annie B.
1668098329
The place is beautifully designed. It smells like cannabis and Pho, which is perfectly amazing unless I’m really hungry when I go in. Everyone there is gorgeous and upbeat, super helpful. Some are very gregarious which I love and I hope I didn’t come off like a cold jerk to the person who helped me today. I was just not feeling my best. One reason I was there. Anyway, the location is great for me and parking hasn’t been awful to come by, even in the strip! Weekends are tougher but this place is worth going to no matter what. Thumbs up. I love yinz!
David M.
1667881554
So everyone I made a trip recently to Sunnyside dispensary located in the heart of the beautiful Strip District! I was treated very well and was able to save a really nice portion on my meds I use daily for my injury! I really appreciate how I've seen things progress especially customer service , sales and an overall really nice experience! About six months ago I wouldn't of said the same ! Ordering issues , product issues , budtender issues and always parking issues but let's be real parking will always be a problem in this area I grew up and worked some of my adulthood up in this area so parking is always bad no matter what happens! So the manager today that was so kind and helpful to figure out what deals were available for me at that time . So thanks again Sunnyside dispensary and especially the floor manager that went out of her way for me tonight I really appreciate the help and kindness!!
Jay A.
1660601680
Love this place everytime I go in it. The energy from the employees is great even the security dude was cool and watched my bookbag while I was in there.
Stan S.
1660507238
Awesome customer service! Stopped in the other day when the delightful Christi informed me of a promo they were having and helped me not only take $25 off of my order but get an extra gram to boot! How cool is that?
Heyy Q.
1660505003
Staff is always friendly & helpful. Lines moves efficiently. Well stocked, including on sale & 1g options. My last visit I had Kayla as my cashier. She went above expectations. She literally answered questions right before I was about to ask.
Celia T.
1660147610
Update 8/10/22: No more parking in the lot down the street. Sunnyside just lost me as a customer. Street parking is a crapshoot and lot parking is $10 if you can get in. There are other dispensaries close by with free parking, It was nice while it lasted.Convenient city location, easy online ordering, free parking is available nearby. Professional, friendly staff. Frequent sales and veteran discount.
Tom C.
1659818036
So far I've only visited once, but the 'budtender' charged me more than they should have and then wouldn't review the total with me. Turns out it was off by a lot due to the way they applied the various discounts in my order. I was offered a refund on the overcharged amount -- but only on that day -- so now I've got store credit since it's a bit of a drive to get there for me. I found out the flower I'd picked up was so dry it was breaking apart. But they don't take returns on 'dry' flower so I was stuck with it. (They made me take pictures before telling me this!) Overall a terrible experience and there's better dispensaries with better prices out there. I'd avoid this one.
Jessica S.
1659273532
I love this place. The only place I go to. Best deals, friendliest cashiers….Christi knocked it out of the park today, saved me money and got me more products.
Anthony C.
1657017452
Most of the staff is very very rude. Not a good welcoming feeling when I shop at this location.Tried this location again after previous bad experience to have one even worse. I called before going to ask if I could bring a small service dog. They guy on the phone said yes. I get to the location and the wellness worker at the front checks me in gives me the recipt and states ," can u not bring your dog next time you come. The manager just poked her head in and said dogs are not welcome". She then stated I could go back hands me the recipe to hand to the teller in the back when the armed security guard orders me off the property screaming you can't have a dog in here. Sunnyside was very very unprofessional and disrespectful. Poorly managed and confused. Sunnyside disregards the importance of service animals and refused me service due to having one.
Jenn A.
1655067215
This is probably my favorite dispensary, but I can't give 5 stars because I've literally never been greeted by a friendly face when I enter. The folks who check people in often ignore customers and continue their conversations amongst themselves, look miserable when they're talking to customers, and roll their eyes when you ask them to repeat themselves if you can't hear them behind the glass. The first time I was asked to show my license, I asked why simply because no one had ever asked for it (at this dispensary or elsewhere). I received an incredibly snotty, cold, and obviously rehearsed response. If those people weren't so nasty, I'd give it 10 stars!ETA: Funny how they only respond to ⭐⭐⭐⭐⭐ reviews.
Evan K.
1655057997
They had a deal with the parking lot across the street for free parking, but discontinued that.Now they offer a 3 dollar parking coupon, but what use is that when there isn't a parking spot to begin with?With the increase in the number of the dispensaries in the area, combined with mediocre service, there is very little reason to visit this location.You permanently lost a lifelong customer.
Jiminy F.
1654547695
Totally reputable business. The employees are super kind and down to earth, (if you will) all business no bull. Love the people. The good business is a bonus.
Leah Y.
1653499441
This is one of the only dispensaries I go to. The people at the counter are friendly and always try to have a nice conversation with you. I placed an order yesterday and by the time I arrived, I was told they were temporarily closed and I would have to come back in an hour. The security guard was so helpful and offered to help me out and take my name down because unfortunately I had to go to work and couldn’t come back in an hour. I also only go on a certain day to get a certain discount, so I was a bit upset. I ended up calling later and I talked to two people yesterday and today who were so sweet and let me come get my order the next day with the discount too. I really appreciate them doing that for me. They didn’t have to, they could’ve told me to come back Friday or Saturday but it definitely made me decide to stick with the sunnyside in the strip from now on. 🙂
jake D.
1652819454
Very good customer service. Short and to the point, they were very helpful with selection and knowledgeable with their products.
p S.
1652098792
This place is pretty nice. Most of the staff was pleasant and enjoyable to be around. There is a nice variety to choose from. Parking can be tight but this place is nice. Definitely worth checking out of you're in the area.
Gino Z
1651190940
Staff is always friendly and attentive. Meet Tess on my most recent visit and was very helpful and pleasantly compassionate on Present and future purchases. You can tell everyone there works together as a team!
Richard L.
1649518905
Love this place out of all the dispensary's I have went to Sunnyside has a lot of top of the line strains and have a lot of extras there like vaperisers ,kits with scissors and grinders and trays just a large selection of things that they have, employees are very nice it's a place that you must stop by and check out you will be very happy
Angela Y.
1649481925
Hands down my favorite dispensary. The staff are friendly, educated, and compassionate. I am always greeted by staff, the conversation is nice and easy. The staff do an amazing job at understanding symptoms and making appropriate suggestions. And one of the security guards is the best human ever.
Jenn A.
1646067410
This is probably my favorite dispensary, but I can't give 5 stars because I've literally never been greeted by a friendly face when I enter. The folks who check people in often ignore customers and continue their conversations amongst themselves, look miserable when they're talking to customers, and roll their eyes when you ask them to repeat themselves if you can't hear them behind the glass. The first time I was asked to show my license, I asked why simply because no one had ever asked for it (at this dispensary or elsewhere). I received an incredibly snotty, cold, and obviously rehearsed response. If those people weren't so nasty, I'd give it 10 stars!
Caralyn S.
1645891972
Love this store! It's always in and out within minutes. Order online always & I get exactly what I want. They have someone to help with any changes you want to make to your order. They constantly have deals through out the month. 10% off products with Snap if it isn't already on sale. Today was 20% off your order but if you spent $250 it was 25%. I saved about $100. Got 3 1/8's, 3 1/2g carts, & 1g FRX RSO for under $300. All good brands and strains perfect for my needs. I've been going here for over 2 years and will continue too. Thanks Sunnyside!
Rodney W.
1645445836
Never again, they lost a customer on Saturday they have a sale on lime skunk liver budder so I buy 3 get home and they are so dry I pushed with my finger and it broke apart lime snapping a piece of chalk... completely unusuable product and they knew it but still put it on the menu. I'd give them a negative if I could
T P.
1645396059
One of the best dispensaries I've come across! Friendly staff, guards are always on the job. Good selections. Never have a hassle.
Adam W.
1645288262
UPDATE: Always great service and selections! Usually less expensive than the other dispensaries. Pay attention around holidays. They run some GREAT specials! Also, best online system out there!
Eff D.
1641320159
Good selection. Normal (for Pittsburgh) prices. Customer Service is a little subpar but this is a very decent little store. Best part about this place is they seem to have a monthly sale that is about 25% off.So buy in bulk!
Nicole L.
1640655563
This was one of the first dispensaries I went to when I first got my card. They made it very easy to become a patient, and have a very knowledgeable staff willing to answer and explain any questions. I really didn't know or understand the science side and after having a 1:1 who not only broke everything down, also gave me good suggestions and even placed my order right there. I really like this place and I highly recommend going!
Scott G.
1640108615
I always have a pleasant experience visiting this location. With competition nearby, it’s really the customer service that brings me back. The staff is always welcoming. ESPECIALLY Blondie! She remembers me every time I’m there and she is always so engaging. Nothing but good things to say about this place!
Yolanta M.
1640107962
I love this dispensary. All staff are very knowledgeable and helpful. Also polite and patient. I feel relaxed and welcomed. Thank you for great products and your services. I recommend to anyone who can benefit from the products. P.S. free parking behind the building is a huge plus.
Caralyn S.
1636315707
Always fast. I always order online ahead of time and at 1pm they had a wide selection still and my order was ready in minutes. Good sales. Get discount with EBT card. Close to home. Always wide variety. Easy and fast to add on to an order when you get there.
Amy K.
1634999049
I've spent almost $1,000 at this place in the last month in a shop I bought two different lab cartridges along with my flower..I never did anything the 1st one..but...after the second time,MY LAB CARTRIDGE LEAKED OUT, GONE....I caught 2 buses to get there...AND THIS MANAGER CALLED ME A LIAR...(TO MY FACE) they would not replace a $55 cartridge...AFTER IVE BEEN SUCH AN AWESOME customer, I get treated like this???? The people that work there r miserable (like they don't wanna b there N very UNFRIENDLY....THEY HAVE RIDICULOUS PRICES...WAY TO EXPENSIVE..
jess n
1634563479
I usually go to the new ken one but this store had so much more to choose from!! A really nice building in a fun area w friendly people. Will be back for sure
J.D.J.
1632000367
This dispensary is the best I’ve been to this far. The staff is incredible and very knowledgeable about the products. There is always an armed security guard present to keep things toned down. I only have one issue and that’s the parking. It’s not the most ideal location because it’s right in the middle of the strip district, but I guess that’s the price you pay for good service. When I get back in town it will be my first stop ????
Belajadevotchka
1629803885
I only go to this dispensary when I have an emergency and need something on a Sunday.They're open on Sunday, unlike other dispensaries. You can use their online order form any time of day. It's quick service- you're in and out.What sucks-No parking. You can use Sun Foods lot 2 blocks away Mon-Fri 8-4. If you have to go on Saturday or Sunday, take the bus or walk (if you can) because there is NO parking. No lot.They are hands down the most expensive dispensary in the city, however they do have a great dry bud selection and often have decent sales. They offer 10% discount if you show your military ID or if you are on welfare and have an Access or EBT card.The people that work there are not nice. They seem absolutely miserable to be doing their job. Bad vibes here. They are behind glass when you first walk in. They are not friendly at all. I don't like going there most for this reason. I always get a vibe like the workers hate being there.It's open on Sunday.
Rebecca P.
1629347978
Nice place! Great staff and fun location in the Strip District. Parking was a little difficult and the security guard seemed a little too serious. Didn't purchase anything yet but will check it out again in the future.
Belajadevotchka
1629190569
I only go to this dispensary when I have an emergency and need something on a Sunday.They're open on Sunday, unlike other dispensaries. You can use their online order form any time of day. It's quick service- you're in and out.What sucks-No parking. You can use Sun Foods lot 2 blocks away Mon-Fri 8-4. If you have to go on Saturday or Sunday, take the bus or walk (if you can) because there is NO parking. No lot.They are hands down the most expensive dispensary in the city, however they do have a great dry bud selection and often have decent sales. They offer 10% discount if you show your military ID or if you are on welfare and have an Access or EBT card.The people that work there are not nice. They seem absolutely miserable to be doing their job. Bad vibes here. They are behind glass when you first walk in. They are not friendly at all. I don't lime going there most for this reason. I always get a vibe like the workers hate me.It's open on Sunday.
Eric B.
1628804715
Wait times have improved a lot. Staff is friendly & helpful. A couple of those security guys at the door could use a lesson in manners. The white guy with the beard & glasses is always really nice tho.
skeeter P.
1628116001
It's a cool joint, no pun intended.. Staff is nice prices are better than most and they have a candy shop next door. You can't beat that with a stick..
Lindsay M.
1627080887
The staff is always extremely friendly and helpful and the selection is superior to other local dispensaries. I always have a positive experience. Joe took the time to help explain and research which stains are best for my specific pain. What more can I say? I'm a big fan.
Shane H.
1625070050
Great customer service when checking out, checking in, not so much at all. Very cold. Some never say a word. Cashiers are great! Always talk to you about products. Very welcoming but I would change your whole front end department. Also great quality products, and also a great selection!
susan W.
1623177247
Everyone who works there is so nice. I’ve been trying new products to help with sleeping and I didn’t have a clue on what did what. They walk you threw everything with a mask on and and a smile on their faces. I’ve been going for two years and I would never consider going anywhere else. If you looking for good service and friendly people this is the place to go.
Elaine F.
1623012929
These guys are amazing. I was having trouble with my card going through and they went above and beyond tracking down what the problem was, even calling the state office for me and sorting it out. Liam if you're reading this, THANK YOU for limitless patience you are awesome. Then when I went back there was someone waiting to answer questions and give advice. It was the least intimidating friendliest dispensary I've ever been to.
John E.
1622136104
Much better experience with an updated flow of checking in to picking up my order. It's nice to ensure my order before I'm in back, and the wait was nicer since there's no waiting to then be taken to the back. New staff is friendly (as always) and enjoyed my chat about life, strains and the store.
Sandy M.
1620448149
Always a pleasant, easy experience and environment. Really wish there were more locations, or better parking downtown. But a very pleasant, comfortable place to go for a hassle free, quick, convenient location to get your medication needs. Staff is always professional and helpful. ????
Anthony L.
1618775561
With the everyone deserves a second chance mind set. I arrived at Sunnyside Medical, I was greeted by a friendly security officer. Then because haven't been in some time. Do to my first visit. I asked Brandon, the person behind the glass. If he needed to see my ID or medical card. No response was given. So I figured the masks and the glass could have something to do with muffling the sound of my voice. I leaned toward the glass to repeat my question. Brandon immediately responded with a vulgar disrespectful tone. I asked for his name and he refused to give it to me. Responding with I didn't need it. While being checked out I ask for a manager. Was lucky enough that Angel, helping me was a manager. I told Angel, what had happened. If it wasn't for Angel this would have been a one star review. Really not sure if I'll be returning ????.
Holly A.
1618511199
Absolutely loved it! There was a line but it was fast moving. The staff gets you in and out and are knowledgeable about brands and products. They were very helpful and kind. Will return.
Anthony C.
1616087228
Most of the staff is very very rude. Not a good welcoming feeling when I shop at this location.Tried this location again after previous bad experience to have one even worse. I called before going to ask if I could bring a small service dog. They guy on the phone said yes. I get to the location and the wellness worker at the front checks me in gives me the recipt and states ," can u not bring your dog next time you come. My manager just poked her head in and said dogs are not welcome". She then stated I could go back hands me the recipe to hand to the teller in the back when the armed security guard orders me off the property screaming you can't have a dog in here. Sunnyside was very very unprofessional and disrespectful. Poorly managed and confused. Sunnyside disregards the importance of service animals and refused me service due to having one.
J M
1615854855
Decent selection and sales... they have gotten it together over the years but they are the only dispensary that has a “no phone on the sales floor” policy. They take it way too seriously and spend half their time asking people to put away their phones. Makes people so uncomfortable.
Rachel J.
1615593194
This place is awesome! I went for the first time today and I will definitely be back. The staff was amazing and knowledgeable. Kristi (sorry if I spelled that wrong) helped me out so much. Not only did she go over what I had preordered with me but really explained the best usage for those products and helped suggest others for my medical needs. I can tell she loves her job and really cares. The store had closed and she actually waited until I came out from getting my medicine to make sure I knew how to legally get my medicine home, which I greatly appreciated because I am a new patient and no one had explained any of the legalities to me. The guy who helped me check out was awesome as well and gave me great advice for future options. The atmosphere was great and uplifting as well. All in all 10/10 keep it up. ☺️
Christine L.
1615417336
Friendly employees. Good location. Hard to park but other than that great store!
Jason Y.
1614135629
Edit :February 23 2021: this place has gotten better. The wait time is shorter and there have been a little bit more of a selection of flower. Still no parking due to the location.This place is horrible. There is hardly any available parking. You have to drive around in circles just to find a spot. Then you have to wait and wait, then wait a little longer. All of this depends on if they even have products. Seriously, half the time they don't even have flowers. Doesn't make sense. Horrible company.
Keith
1614123385
I would just like to pass this on. Cause the world we live in now is all negative. I recently had back surgery and came into the shop w crutches. A woman asked if I needed help numerous times and went above and beyond her job title. I missed the young ladies name but was in on 2/14 around 1:45 and just wanna pass along my appreciation that day. So helpful!!!
Nashwa A.
1613954818
Not the largest variety of dry flower, but the place is conveniently located in the heart of the Strip District and the staff are pleasant, helpful, and friendly. They sometimes have deals and sales too so you should check with them often! Because of covid, you must order online before going to the store.
Adam S.
1613322999
Always great service and selections. Sometimes can be more expensive than other dispensaries, but still worth it. Also, best online system out there!
xero H.
1612714598
friendly and helpful staff. Wait times can vary though based upon demand. they've changed up their set up a number of times recently to deal with covid restrictions but I think they finally started getting a rhythm. Good product selection, but somewhat pricey
eric D.
1612652188
Great staff very helpful and pleasant also great job management for stepping up and making improvements, definitely recommend
J M
1611779712
Decent selection and sales... they have gotten it together over the years but they are the only dispensary that has a “no phone on the sales floor” policy. They take it way too seriously and spend half their time asking people to put away their phones. Makes people so uncomfortable.
Chad R.
1604531784
The lack of empathy and care was truly shown tonight by Ethan, and manager Megan. I placed an order early this morning, and the primary medication I was there for was sold out. I’m an hour away with two children. No discount on my other medication, no nothing.
Beverly B.
1604489828
Sunnyside's system is quite different than another dispensary that I usually go to. It is my 2nd choice. I do not like that it is mandatory to order online ahead of time. I would like the option of coming in and viewing a menu and speaking with a wellness expert about my selection. Sunnyside does have a good selection of products. The staff who brings out your order and rings you up are very nice. However, the people at the front as you enter are so rude. I don't like dealing with them at all. They need some serious work on their people skills.
Adam A.
1604066865
0 stars would better describe my experience. Overpriced product unfriendly personal. Violate your rights at the door. Go to the healing center instead.
Chanelle W.
1601840261
This place horrible. Wait times are crazy and staff takes their good old time getting customers their products. Need negative stars
Cane Giovanni P.
1600811439
Visited this dispensary for the first time today and I was very pleased! It was by far my best “first dispensary” experience. The bud tender who helped me was a younger girl with brown hair, she was so sweet and helpful. She really made me feel comfortable! I will definitely be back once I move to Pittsburgh!!!
Jon M.
1599503936
Long lines but staff kept it moving. It used to hate this place but wasn’t too bad this time around.
Jason Y.
1599324194
This place is horrible. There is hardly any available parking. You have to drive around in circles just to find a spot. Then you have to wait and wait, then wait a little longer. All of this depends on if they even have products. Seriously, half the time they don't even have flowers. Doesn't make sense. Horrible company.
Douglas L.
1598307110
Worst dispensary. Front desk staff is rude. If they spent less time talking and did there jobs this place wouldn’t be so bad
77
1596852153
Awesome first experience going to a dispensary, very secure very clean very professional. All staff were informative, friendly and professional. Will be returning!
Patty R.
1596822803
Love the new online ordering no stress of getting what you want when you want. Sorry I didn’t get the girls names at the front window they were most helpful ,fellow at door was a delight ????Thank you I will be back. Patty
Sheila W.
1596651203
Worst experience ever. My first time at the dispensary I received the wrong item. After having to return the next day I was not at all compensated for their mistake. To top it all off they have the slowest service time I’ve ever experienced at any dispensary.
Katie C.
1595089613
This is the best dispensary in PA period. They have the largest product selection, cheap prices, great sales all the time. The only people giving in one stars are the patients who didn't free product and expect to when they, like everyone else have to wait in a short line during a Pandemic. There is probably going to be a brief wait-time because they are serving so many patients and taking the max precautions to protect everyone and clean in between groups of patients. They always help me at the register if you ask polite to change up your order they will do it will ease. Friendly staff, highly knowledgeable for all levels of cannabis user.
Shane E.
1592687473
When they are busy they don’t answer the phone. Potential customer who likes their flower selection wanting to know if they accept canpay, and they just throw you on hold and don’t answer.
Alyse L.
1592104636
Fantastic dispensary and the people are the same. Beyond impressed. Go there and make sure to tell them thank you!
Amanda
1587937183
How a place FULL of workers can operate at such a snails pace is beyond me. Only accepting online orders and yet have lines outside around the block. I understand theres a limit of people allowed in due to covid-19 but taking over an hour to get through a 12 person line with ONLY pick up orders is beyond ridiculous.
Jimi P.
1587598777
Very friendly. They take the time to answer all and any questions. Also very clean and no problems with anyone else that buy’s from there.
Bob B.
1587408697
If I could of put negative stars I would. They act like it’s rocket science. Who ever owns this store is easy losing 20 to 30 percent business. Rude all knowing staff has a line of 25 people outside. Like it takes that long to put medicine in a bag. Their whole system needs overhauled. Healing center is a thousand times better.
Veronica S.
1587048102
Not the best service at all. Placed online order was told they cancelled it after waiting in line outside for an hour, they wouldn't take my order there. I went to the healing center , they had a line as well as expected, however they took my order in store. CY was never my favorite but was convenient as far as location. After today I will not return.
Samuel S.
1586788387
Always out of product. Staff have no bedside manner to sick people. First come first serve means nothing to these people. If it’s a small order they will skip over you. The employees are awful.
J D.
1586420014
Going into the shop was a pleasant experience. They gave me 20% off and $50 off of $250 or more for my first visit! Yeah they could have a bigger selection. But, it’s good enough for just opening last year. Friendly people, good product, quick and convenient.Will be returning.
William H.
1585071275
The staff from the front desk to the back never disappoint That are so pleasant helpful and knowledgeable. It it always super clean. Great experiences all the time
Joe M.
1584278020
Apparently if you know somebody who works here they will allow you in 30 to 45 minutes early before everyone else. Take your business somewhere else.Friends/family show up at 9. Everyone else 10
Jessica L.
1583523652
I love your products and your staff is friendly and knowledgeable. However, I had a question. Why are your Crestco Reserve cartridges $70 when I can get them at other dispensaries in the city for $50 or $60? Thanks.
Megan K.
1582734447
Best menu selection,super fast service, open seven days a week. Love this dispensary!!!!
Patrick C.
1580837295
Very professional and caring staff. Difficult parking for location.Disappointing that this is Cresco home store, but they charge more money for Cresco products here than other dispensary companies do.
W D
1580799960
Bad day at the Pittsburgh location... It was about 5:30 on a Monday after the Super Bowl so maybe folks were thinking of going home. Getting inside was fine and I was taken fairly quickly to the back room. I quickly picked a couple items - then asked about the batteries provided and reiterated that I wanted a draw activated device (not button operated). After a hassle at the ATM (that thing is goofy) I was called up to check out just as I got my $. I then learned that one of the items I had asked for was out of stock, there was a different item I had not ordered in the basket and no battery. They got me a battery, collected my $ and sent me on my way... Now I find out that the battery is button driven! Third Strike, Your Out!
Chris E
1579616888
I strongly dislike this place. I've recently learned that they secretly maintain multiple menus and keep the sought after products to limited customers/friends. Someone else on here just said that as well, which prompted me to also write a review, so it must be a pattern.Its weird, I never have a problem anywhere else. But every time I'm here it's an unpleasant experience and the people do not seem friendly. Lots of bizarre business choices being made here, maybe the reason Cresco stock is doing so poorly?
A J
1578759097
1 star for the online pick up process1 star for location convenience1 star for the nice gentleman that work here. All very friendly and open for good convos. (Never had a nice convo with any of the females working. All seem short with answers and not enthused on being there)The fact that we can't add to our orders upon checking out in store is an inconvenience to us. We sometimes wait to ask a questions once we get in which will open the opportunity to us to add more to our orders. This would be nice because we never get call backs from the voicemails we leave. Cant add to our orders though... The one thing I will say though is they do cycle the people in and out. The system is streamlined and works. I have never spent more than 20 minutes here. Kudos for that.The selection has been pretty impressive. Its best to stop in and see what the got. Sometimes they can't keep up with online menu with what is being delivered there. It was a surprise to see way more there in person vs what was visible online.
Medical Patient 4.
1578630365
All the staff I have ever encountered were very professional. They don’t always have a great selection but they’re open on Sundays which is a huge +. They do have a small lot that you can park in for free but spots are limited. I never have any trouble finding a spot on the street. It would be nice if they had some sort of rewards program. Especially since they do have some of the “higher” prices than other dispensaries around.
Jon J.
1575916216
So they confirmed my order via text and when I got there they only had half of it/ 1 of 2 items. The guy had no idea why but all he had for me was 1 of the 2 things ordered. I did not get a text saying they were out of the other thing so I went expecting to get what I ordered. Instead I got 80$ of product instead of 170$. I wouldn’t have wasted my time and gas had they told me they ran out and I placed the order the previous night while it was still in stock. Wasted time... will not return. New ken is a much better staff/location better service and no screw overs like this.
Chris F.
1531427605
Nice place, nice people, nice medicine. Going to have Bud soon. Nice
2116 Penn Ave
Pittsburgh, PA 15222
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Payment Methods:
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ATM Available On Site
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ABOUT THIS DISPENSARY
Sunnyside, located at 2116 Penn Ave in Pittsburgh, is open to serve the cannabis community.
Medical: Yes
Recreational: No
Delivery: No
Before this dispensary could open, it was licensed by the state.
Product types and availability can vary from store menu to store menu, depending on demand. If Sunnyside in Pittsburgh does not have what you are looking for, there is no legal obligation to stick to a single brand. Your medical marijuana card, if needed, is universally accepted at any dispensary in Pittsburgh.
Purchasing Marijuana Products at Sunnyside
Preparation Helps: See what’s available ahead of time. If Sunnyside in Pittsburgh online menu is available on our site, this is the best way to see the different product options before visiting the dispensary. If enabled, after finding the right products you desire, reserve your order on our e-commerce platform.
Low tetrahydrocannabinol (THC) cannabis with higher CBD products are generally available to patients as well who prefer the non-euphoric effect.
Contact the dispensary if you encounter product-related issues or problems. Sunnyside has a policy & procedure for this.
Please enjoy the menu products from this dispensary responsibly!
To stay up to date, sign up to our newsletter below to receive our MMJ Updates as well as discounts & specials as they arrive.
What People Are Saying
Based on 742 reviews
Rumi M
1711921918
My first visit there Dee was so warm and friendly ! She has such a pure and beautiful soul and gives this yellow vibrant vibe. Thank you to everyone there . The security guards always really kind. The budtenders are always informative and I really appreciate the discounts you offered you new customers- 20% is a hugs saving! Thank you for the journal as well. I’ll see you soon. Good vibes alwaysss
Liv L
1711295910
my favorite dispensary in the pittsburgh area. staffs always friendly and knowledgeable. devin and shannon were extremely helpful when it came to an in-store issue, which they resolved super fast and efficiently. will definitely return!!
Julie H.
1711215121
I had an amazing experience at Sunnyside. Everyone I interacted with was extremely kind, knowledgeable, and patient. Especially Austin. I want to especially thank you for being so patient and helpful. Austin went out of his way to get product information to help me narrow down my order. Sunnyside had amazing product deals and awesome products. Thank you all so much! I will be back!!!!
Tyler H.
1710863110
Had an awesome experience with one of their managers I think his name was Devin! Awesome mustache and an even more knowledgeable and helpful guy. Definitely recommend talking to him next time you’re in!
Jonathan K.
1710466178
I made a visit to the Strip District Sunnyside location and was assisted by some wonderful people. Dee helped me place my order and was very friendly, helpful, and efficient. Kayla helped me at checkout, she was equally amazing and it is always a pleasure to interact with her. I arrived during their last hour of business and felt my anxiety rising as I saw the time, but Kayla helped me through it. I just wanted to shout out Dee, Kayla, and the rest of the Sunnyside team for an awesome experience, thank you all so very much 😀
Joshua
1704262379
Robbed me of my money and skimming on product weights. Nothing like buying grams of concentrate and only getting half of what you bought. Clearly, the company knows it’s going on because it happens to any discounted concentrate on their menu. They hope because it’s been discounted You won’t come back complaining or asking for a refund or exchange.. Until they change their business model, and stop working with Kind tree as well, I don’t think I really wanna come back here. I spend almost $100,000 a year on cannabis so I’ll just buy it somewhere else.
caleb M.
1703169513
The last time I went to Sunnyside in Pittsburgh there was an issue with my marijuana card. Hanna and Dee fixed the problem in less than ten minutes! I have been going to this location for years. The people who work there are always very friendly and extremely Knowledgable about their products! This dispensary is the best around! They have the best prices and selection! I recommend this dispensary to everyone!
David P.
1701972337
Love the Budtenders at this place, well educated in their craft. When I asked about specials, they provided me with a list of last chance items, at a significantly redused rate,and even cautioned me on the dates of these products ,and recommend using them as quickly as possible, unfortunately the list is not available on line, and you never know what is on it till you get there. The only other negative is your in the Strip district and that can be okay, if you take advantage of the shopping
Brittany P.
1700683240
So I gave 5 stars because of the staff. Parking sucks. But the staff makes it worth the hassle. I was there the other day. I seen Kayla. She is ALWAYS so informative and such a great vibe. Thanks for all your help the other day Kayla.
Lexie A.
1700154955
Every time I come here the staff is so welcoming and friendly!!! My favorite dispensary in the burgh. Dee helped me last time I was in, and made incredible recommendations. Very knowledgeable staff providing quality product and great deals. Also conveniently located next to a huge candy store!!!
Robert C.
1698147120
Always the best prices best staff very informative and helpful
Sean Rhone (.
1697210984
I bought flower from Terrapin usually and felt it was great for the price, and at some point bought a less-popular vendor's small flower from an unrelated store that I felt was less-than-stellar. I saw small flower at this location at a decent price from Cresco, but was skeptical from my past experience with small flower.I decided to take a gamble with a sativa small flower, and I was immediately impressed with what I saw and smelled! It seemed to last longer in a Atomic9 vaporizer, and the effects were as-advertised.I'm definitely a fan of Cresco now, and this Sunnyside location is also decent with service, kind staff, and speed of service!
Barbara H.
1695330615
This is a great place to get a good education on MMJ. If you are new and never used cannabis before these are very knowledgeable folks who know their stuff. They helped me with finding a strain that would check all the boxes of relief I needed for my circumstance. ALL of the counselors/staff are refreshingly welcoming and go above and beyond to help you with your journey to find the right product. 6 stars 🤩🤩🤩. I am editing this after reading all the reviews that have been put here. I have been using Sunnyside since the original name and I traveled from Pittsburgh to the Butler store before Penn Avenue existed. At least for me and how many years being a patient here I question some of the reviews left. I haven't seen the things people complaining about. Their prices are more than competitive and when they have sales they are crazy good. Some of these comments are not the regular. Go yourself before you buy these comments. I do not work here, have any no affiliation other than being a client nor have an ulterior motive to leaving this comment.
Ashley W.
1690147078
I had such an amazing experience thanks to Megan K. She handled my transaction in such a fun, bubbly way. I loved it. Her energy was awesome. She showed all the terpenes, and was efficient while talking about terpenes and which ones we each preferred. Between the Pittsburgh location with Meagan, and my experience in the Somerset location with kaitlyn. Sunnyside is hands down my favorite dispensaries out of any of the other companies. Thank you guys for being awesome and doing such a great job.
Ed B.
1689354046
My first visit was today 7/14/202312:30p. The security, front desk gentleman, and the young lady who helped me (Megan) was awesome, very welcoming and extremely helpful.Although when checking out your Manager (Shannon) wasn't any of those things I experienced with your other employees...what she said wasn't wrong but as a Manager? She needs to be way better at customer service...I was truly offended by her verbiage and attitude...I'd love to return but she needs more training as I shared with her...SMH...with her I didn't feel welcome...as if she treats black patients rudely and different...very disheartening.
Justin W.
1687568838
Bella is always amazing. She is always so beautiful and seems like everytime I’m having a bad day she’s my bud tender seeing her beautiful smile instantly makes my day better. Don’t ever change Isabella you are amazing!
Addison P.
1687294006
I moved to a new area recently and can’t stand the products I’ve been finding at the dispo near me. They no joke have one or two products for each brand and nothing is ever in stock. There is not enough of a selection for me, so I decided to branch out and go to Sunnyside.The customer service representatives are very personable and friendly. The menu on the website is large, and there are plenty of selections and THC ranges for your preferences. The diversity of the products is what justified the hour drive for me. I am extremely impressed with the products I brought home. Honestly I felt it was 100% worth the drive afterwards and I left with a smile on my face. I look to be back whenever I’m passing through Pittsburgh.
Suzanne S
1684801997
Love this place, have had my medical card for over 3 years now and this was not only the very 1st dispensary I ever went to, but has stayed as the ONLY one I choose to go to. They have changed a lot within the last year, better prices, larger variety of products, and the sales and specials are phenomenal and their prices are THE best in Pittsburgh. I've researched most other dispensaries in Pittsburgh and all have some of the same products but way less variety and their prices are ridiculous and cannot compare to the excellent Sunnyside prices...I can vouch as an experienced medical user that not only have they increased their customer service experience and streamlined the check out process, but a few of the bad apple employees who worked there years ago who were problems in my opinion; they apparently got rid of and replaced them with passionate, caring, compassionate employees and I have a great experience every time I go in now.Today I got to meet Kayla at check out and I am so glad I got to meet her, she is amazing and went above and beyond to explain a few things to me, recommend things, and just be genuinely kind and super pleasant and helpful. She brightened my day and deserves a raise or promotion!!! Thank you Sunnyside for being so reliable to your dedicated and loyal patients such as myself. Can't wait to see how much more your dispensary will improve in the future!! Thanks for making getting my medicine easy and helping to improve my overall well being with your amazing products.
Adam B.
1682639191
Easy in and out. Personal help and discussion. Great sales in store. They're a Cresco company. I strongly support the grower and their efforts.Their personnel are very knowledgeable. If you look for a particular strain. Like Scarlett Web. Information and suggestions on how to obtain. Suggested to start a group asking and suggestions the grow. It's a great strain for neurological disorders like epilepsy. I being an epileptic. Have been trying for years. To get this strain and keep it for a regular. An employee has gave me a hand in starting my chase for the web.
Jen I.
1680483268
I’m new to having card. Went for first time and wasn’t impressed. They are ok but professionalism lacked big time. Security guy was rude. If you’re a newer user and aren’t exactly sure and have questions I don’t recommend. Product wise is ok but no better than any other place. Just average. Upon leaving I heard the security guard talking negative about a customer who had just left. He made me very uncomfortable and I wouldn’t return just based off of him alone.Also I’m not from the area. I didn’t get the discount I was supposed to get due to a mess up on your guys part. And when I called she offered me a discount for the next time I come back. However I’m not local so it’s not helpful and again it only takes one bad experience to be a not return customer. I needed the discount when I bought and paid for my items. Not after the fact. Tried the stuff pharmacist recommended and it did absolutely nothing! I have a low tolerance and both tincture spray and capsules did absolutely nothing at all. Zero effect.
Aubrie W.
1680210460
Lori helped me today. She took the time to make sure I was happy and was a bright light in my day. She was knowledgeable and helpful and kept a smile on her face the whole time. I would come back just for Lori alone! Great employee, great customer service. Thank you!
Fermin L.
1679079114
Every employee at this place is awesome and super helpful. However steer clear of that security guard who thinks he's guarding a nuclear weapons facility. Asked him a simple question and it was as if we were trying to break in
Adam A.
1676841417
I haven't been here in years and I gave them an awful review 2 years ago so I figured I'd check back in with them and see if they've improved. They have not cartridges are still extremely overpriced their name brand is over $100 a gram which is insane. Go to organic remedies far cheaper actually go to any dispensary other than Sunnyside. They thought changing their name would help but it did not. Still overpriced and unfriendly
Kasey B.
1676576183
Needed to return a cartridge because the mouthpiece was disconnected. All of the staff I came across were very helpful and understanding; the manager, Megan, quickly stepped in to help issue a refund. Very smooth and friendly experience. Thank you!
Quay M.
1673358415
Everyone I’ve ever dealt with has been helpful as well as receptive to my personal needs. The customer service tops that of Chick-fa-La and the products always feel safe and effective. Best dispensary in PGH, hands down!
Annie B.
1668098329
The place is beautifully designed. It smells like cannabis and Pho, which is perfectly amazing unless I’m really hungry when I go in. Everyone there is gorgeous and upbeat, super helpful. Some are very gregarious which I love and I hope I didn’t come off like a cold jerk to the person who helped me today. I was just not feeling my best. One reason I was there. Anyway, the location is great for me and parking hasn’t been awful to come by, even in the strip! Weekends are tougher but this place is worth going to no matter what. Thumbs up. I love yinz!
David M.
1667881554
So everyone I made a trip recently to Sunnyside dispensary located in the heart of the beautiful Strip District! I was treated very well and was able to save a really nice portion on my meds I use daily for my injury! I really appreciate how I've seen things progress especially customer service , sales and an overall really nice experience! About six months ago I wouldn't of said the same ! Ordering issues , product issues , budtender issues and always parking issues but let's be real parking will always be a problem in this area I grew up and worked some of my adulthood up in this area so parking is always bad no matter what happens! So the manager today that was so kind and helpful to figure out what deals were available for me at that time . So thanks again Sunnyside dispensary and especially the floor manager that went out of her way for me tonight I really appreciate the help and kindness!!
Jay A.
1660601680
Love this place everytime I go in it. The energy from the employees is great even the security dude was cool and watched my bookbag while I was in there.
Stan S.
1660507238
Awesome customer service! Stopped in the other day when the delightful Christi informed me of a promo they were having and helped me not only take $25 off of my order but get an extra gram to boot! How cool is that?
Heyy Q.
1660505003
Staff is always friendly & helpful. Lines moves efficiently. Well stocked, including on sale & 1g options. My last visit I had Kayla as my cashier. She went above expectations. She literally answered questions right before I was about to ask.
Celia T.
1660147610
Update 8/10/22: No more parking in the lot down the street. Sunnyside just lost me as a customer. Street parking is a crapshoot and lot parking is $10 if you can get in. There are other dispensaries close by with free parking, It was nice while it lasted.Convenient city location, easy online ordering, free parking is available nearby. Professional, friendly staff. Frequent sales and veteran discount.
Tom C.
1659818036
So far I've only visited once, but the 'budtender' charged me more than they should have and then wouldn't review the total with me. Turns out it was off by a lot due to the way they applied the various discounts in my order. I was offered a refund on the overcharged amount -- but only on that day -- so now I've got store credit since it's a bit of a drive to get there for me. I found out the flower I'd picked up was so dry it was breaking apart. But they don't take returns on 'dry' flower so I was stuck with it. (They made me take pictures before telling me this!) Overall a terrible experience and there's better dispensaries with better prices out there. I'd avoid this one.
Jessica S.
1659273532
I love this place. The only place I go to. Best deals, friendliest cashiers….Christi knocked it out of the park today, saved me money and got me more products.
Anthony C.
1657017452
Most of the staff is very very rude. Not a good welcoming feeling when I shop at this location.Tried this location again after previous bad experience to have one even worse. I called before going to ask if I could bring a small service dog. They guy on the phone said yes. I get to the location and the wellness worker at the front checks me in gives me the recipt and states ," can u not bring your dog next time you come. The manager just poked her head in and said dogs are not welcome". She then stated I could go back hands me the recipe to hand to the teller in the back when the armed security guard orders me off the property screaming you can't have a dog in here. Sunnyside was very very unprofessional and disrespectful. Poorly managed and confused. Sunnyside disregards the importance of service animals and refused me service due to having one.
Jenn A.
1655067215
This is probably my favorite dispensary, but I can't give 5 stars because I've literally never been greeted by a friendly face when I enter. The folks who check people in often ignore customers and continue their conversations amongst themselves, look miserable when they're talking to customers, and roll their eyes when you ask them to repeat themselves if you can't hear them behind the glass. The first time I was asked to show my license, I asked why simply because no one had ever asked for it (at this dispensary or elsewhere). I received an incredibly snotty, cold, and obviously rehearsed response. If those people weren't so nasty, I'd give it 10 stars!ETA: Funny how they only respond to ⭐⭐⭐⭐⭐ reviews.
Evan K.
1655057997
They had a deal with the parking lot across the street for free parking, but discontinued that.Now they offer a 3 dollar parking coupon, but what use is that when there isn't a parking spot to begin with?With the increase in the number of the dispensaries in the area, combined with mediocre service, there is very little reason to visit this location.You permanently lost a lifelong customer.
Jiminy F.
1654547695
Totally reputable business. The employees are super kind and down to earth, (if you will) all business no bull. Love the people. The good business is a bonus.
Leah Y.
1653499441
This is one of the only dispensaries I go to. The people at the counter are friendly and always try to have a nice conversation with you. I placed an order yesterday and by the time I arrived, I was told they were temporarily closed and I would have to come back in an hour. The security guard was so helpful and offered to help me out and take my name down because unfortunately I had to go to work and couldn’t come back in an hour. I also only go on a certain day to get a certain discount, so I was a bit upset. I ended up calling later and I talked to two people yesterday and today who were so sweet and let me come get my order the next day with the discount too. I really appreciate them doing that for me. They didn’t have to, they could’ve told me to come back Friday or Saturday but it definitely made me decide to stick with the sunnyside in the strip from now on. 🙂
jake D.
1652819454
Very good customer service. Short and to the point, they were very helpful with selection and knowledgeable with their products.
p S.
1652098792
This place is pretty nice. Most of the staff was pleasant and enjoyable to be around. There is a nice variety to choose from. Parking can be tight but this place is nice. Definitely worth checking out of you're in the area.
Gino Z
1651190940
Staff is always friendly and attentive. Meet Tess on my most recent visit and was very helpful and pleasantly compassionate on Present and future purchases. You can tell everyone there works together as a team!
Richard L.
1649518905
Love this place out of all the dispensary's I have went to Sunnyside has a lot of top of the line strains and have a lot of extras there like vaperisers ,kits with scissors and grinders and trays just a large selection of things that they have, employees are very nice it's a place that you must stop by and check out you will be very happy
Angela Y.
1649481925
Hands down my favorite dispensary. The staff are friendly, educated, and compassionate. I am always greeted by staff, the conversation is nice and easy. The staff do an amazing job at understanding symptoms and making appropriate suggestions. And one of the security guards is the best human ever.
Jenn A.
1646067410
This is probably my favorite dispensary, but I can't give 5 stars because I've literally never been greeted by a friendly face when I enter. The folks who check people in often ignore customers and continue their conversations amongst themselves, look miserable when they're talking to customers, and roll their eyes when you ask them to repeat themselves if you can't hear them behind the glass. The first time I was asked to show my license, I asked why simply because no one had ever asked for it (at this dispensary or elsewhere). I received an incredibly snotty, cold, and obviously rehearsed response. If those people weren't so nasty, I'd give it 10 stars!
Caralyn S.
1645891972
Love this store! It's always in and out within minutes. Order online always & I get exactly what I want. They have someone to help with any changes you want to make to your order. They constantly have deals through out the month. 10% off products with Snap if it isn't already on sale. Today was 20% off your order but if you spent $250 it was 25%. I saved about $100. Got 3 1/8's, 3 1/2g carts, & 1g FRX RSO for under $300. All good brands and strains perfect for my needs. I've been going here for over 2 years and will continue too. Thanks Sunnyside!
Rodney W.
1645445836
Never again, they lost a customer on Saturday they have a sale on lime skunk liver budder so I buy 3 get home and they are so dry I pushed with my finger and it broke apart lime snapping a piece of chalk... completely unusuable product and they knew it but still put it on the menu. I'd give them a negative if I could
T P.
1645396059
One of the best dispensaries I've come across! Friendly staff, guards are always on the job. Good selections. Never have a hassle.
Adam W.
1645288262
UPDATE: Always great service and selections! Usually less expensive than the other dispensaries. Pay attention around holidays. They run some GREAT specials! Also, best online system out there!
Eff D.
1641320159
Good selection. Normal (for Pittsburgh) prices. Customer Service is a little subpar but this is a very decent little store. Best part about this place is they seem to have a monthly sale that is about 25% off.So buy in bulk!
Nicole L.
1640655563
This was one of the first dispensaries I went to when I first got my card. They made it very easy to become a patient, and have a very knowledgeable staff willing to answer and explain any questions. I really didn't know or understand the science side and after having a 1:1 who not only broke everything down, also gave me good suggestions and even placed my order right there. I really like this place and I highly recommend going!
Scott G.
1640108615
I always have a pleasant experience visiting this location. With competition nearby, it’s really the customer service that brings me back. The staff is always welcoming. ESPECIALLY Blondie! She remembers me every time I’m there and she is always so engaging. Nothing but good things to say about this place!
Yolanta M.
1640107962
I love this dispensary. All staff are very knowledgeable and helpful. Also polite and patient. I feel relaxed and welcomed. Thank you for great products and your services. I recommend to anyone who can benefit from the products. P.S. free parking behind the building is a huge plus.
Caralyn S.
1636315707
Always fast. I always order online ahead of time and at 1pm they had a wide selection still and my order was ready in minutes. Good sales. Get discount with EBT card. Close to home. Always wide variety. Easy and fast to add on to an order when you get there.
Amy K.
1634999049
I've spent almost $1,000 at this place in the last month in a shop I bought two different lab cartridges along with my flower..I never did anything the 1st one..but...after the second time,MY LAB CARTRIDGE LEAKED OUT, GONE....I caught 2 buses to get there...AND THIS MANAGER CALLED ME A LIAR...(TO MY FACE) they would not replace a $55 cartridge...AFTER IVE BEEN SUCH AN AWESOME customer, I get treated like this???? The people that work there r miserable (like they don't wanna b there N very UNFRIENDLY....THEY HAVE RIDICULOUS PRICES...WAY TO EXPENSIVE..
jess n
1634563479
I usually go to the new ken one but this store had so much more to choose from!! A really nice building in a fun area w friendly people. Will be back for sure
J.D.J.
1632000367
This dispensary is the best I’ve been to this far. The staff is incredible and very knowledgeable about the products. There is always an armed security guard present to keep things toned down. I only have one issue and that’s the parking. It’s not the most ideal location because it’s right in the middle of the strip district, but I guess that’s the price you pay for good service. When I get back in town it will be my first stop ????
Belajadevotchka
1629803885
I only go to this dispensary when I have an emergency and need something on a Sunday.They're open on Sunday, unlike other dispensaries. You can use their online order form any time of day. It's quick service- you're in and out.What sucks-No parking. You can use Sun Foods lot 2 blocks away Mon-Fri 8-4. If you have to go on Saturday or Sunday, take the bus or walk (if you can) because there is NO parking. No lot.They are hands down the most expensive dispensary in the city, however they do have a great dry bud selection and often have decent sales. They offer 10% discount if you show your military ID or if you are on welfare and have an Access or EBT card.The people that work there are not nice. They seem absolutely miserable to be doing their job. Bad vibes here. They are behind glass when you first walk in. They are not friendly at all. I don't like going there most for this reason. I always get a vibe like the workers hate being there.It's open on Sunday.
Rebecca P.
1629347978
Nice place! Great staff and fun location in the Strip District. Parking was a little difficult and the security guard seemed a little too serious. Didn't purchase anything yet but will check it out again in the future.
Belajadevotchka
1629190569
I only go to this dispensary when I have an emergency and need something on a Sunday.They're open on Sunday, unlike other dispensaries. You can use their online order form any time of day. It's quick service- you're in and out.What sucks-No parking. You can use Sun Foods lot 2 blocks away Mon-Fri 8-4. If you have to go on Saturday or Sunday, take the bus or walk (if you can) because there is NO parking. No lot.They are hands down the most expensive dispensary in the city, however they do have a great dry bud selection and often have decent sales. They offer 10% discount if you show your military ID or if you are on welfare and have an Access or EBT card.The people that work there are not nice. They seem absolutely miserable to be doing their job. Bad vibes here. They are behind glass when you first walk in. They are not friendly at all. I don't lime going there most for this reason. I always get a vibe like the workers hate me.It's open on Sunday.
Eric B.
1628804715
Wait times have improved a lot. Staff is friendly & helpful. A couple of those security guys at the door could use a lesson in manners. The white guy with the beard & glasses is always really nice tho.
skeeter P.
1628116001
It's a cool joint, no pun intended.. Staff is nice prices are better than most and they have a candy shop next door. You can't beat that with a stick..
Lindsay M.
1627080887
The staff is always extremely friendly and helpful and the selection is superior to other local dispensaries. I always have a positive experience. Joe took the time to help explain and research which stains are best for my specific pain. What more can I say? I'm a big fan.
Shane H.
1625070050
Great customer service when checking out, checking in, not so much at all. Very cold. Some never say a word. Cashiers are great! Always talk to you about products. Very welcoming but I would change your whole front end department. Also great quality products, and also a great selection!
susan W.
1623177247
Everyone who works there is so nice. I’ve been trying new products to help with sleeping and I didn’t have a clue on what did what. They walk you threw everything with a mask on and and a smile on their faces. I’ve been going for two years and I would never consider going anywhere else. If you looking for good service and friendly people this is the place to go.
Elaine F.
1623012929
These guys are amazing. I was having trouble with my card going through and they went above and beyond tracking down what the problem was, even calling the state office for me and sorting it out. Liam if you're reading this, THANK YOU for limitless patience you are awesome. Then when I went back there was someone waiting to answer questions and give advice. It was the least intimidating friendliest dispensary I've ever been to.
John E.
1622136104
Much better experience with an updated flow of checking in to picking up my order. It's nice to ensure my order before I'm in back, and the wait was nicer since there's no waiting to then be taken to the back. New staff is friendly (as always) and enjoyed my chat about life, strains and the store.
Sandy M.
1620448149
Always a pleasant, easy experience and environment. Really wish there were more locations, or better parking downtown. But a very pleasant, comfortable place to go for a hassle free, quick, convenient location to get your medication needs. Staff is always professional and helpful. ????
Anthony L.
1618775561
With the everyone deserves a second chance mind set. I arrived at Sunnyside Medical, I was greeted by a friendly security officer. Then because haven't been in some time. Do to my first visit. I asked Brandon, the person behind the glass. If he needed to see my ID or medical card. No response was given. So I figured the masks and the glass could have something to do with muffling the sound of my voice. I leaned toward the glass to repeat my question. Brandon immediately responded with a vulgar disrespectful tone. I asked for his name and he refused to give it to me. Responding with I didn't need it. While being checked out I ask for a manager. Was lucky enough that Angel, helping me was a manager. I told Angel, what had happened. If it wasn't for Angel this would have been a one star review. Really not sure if I'll be returning ????.
Holly A.
1618511199
Absolutely loved it! There was a line but it was fast moving. The staff gets you in and out and are knowledgeable about brands and products. They were very helpful and kind. Will return.
Anthony C.
1616087228
Most of the staff is very very rude. Not a good welcoming feeling when I shop at this location.Tried this location again after previous bad experience to have one even worse. I called before going to ask if I could bring a small service dog. They guy on the phone said yes. I get to the location and the wellness worker at the front checks me in gives me the recipt and states ," can u not bring your dog next time you come. My manager just poked her head in and said dogs are not welcome". She then stated I could go back hands me the recipe to hand to the teller in the back when the armed security guard orders me off the property screaming you can't have a dog in here. Sunnyside was very very unprofessional and disrespectful. Poorly managed and confused. Sunnyside disregards the importance of service animals and refused me service due to having one.
J M
1615854855
Decent selection and sales... they have gotten it together over the years but they are the only dispensary that has a “no phone on the sales floor” policy. They take it way too seriously and spend half their time asking people to put away their phones. Makes people so uncomfortable.
Rachel J.
1615593194
This place is awesome! I went for the first time today and I will definitely be back. The staff was amazing and knowledgeable. Kristi (sorry if I spelled that wrong) helped me out so much. Not only did she go over what I had preordered with me but really explained the best usage for those products and helped suggest others for my medical needs. I can tell she loves her job and really cares. The store had closed and she actually waited until I came out from getting my medicine to make sure I knew how to legally get my medicine home, which I greatly appreciated because I am a new patient and no one had explained any of the legalities to me. The guy who helped me check out was awesome as well and gave me great advice for future options. The atmosphere was great and uplifting as well. All in all 10/10 keep it up. ☺️
Christine L.
1615417336
Friendly employees. Good location. Hard to park but other than that great store!
Jason Y.
1614135629
Edit :February 23 2021: this place has gotten better. The wait time is shorter and there have been a little bit more of a selection of flower. Still no parking due to the location.This place is horrible. There is hardly any available parking. You have to drive around in circles just to find a spot. Then you have to wait and wait, then wait a little longer. All of this depends on if they even have products. Seriously, half the time they don't even have flowers. Doesn't make sense. Horrible company.
Keith
1614123385
I would just like to pass this on. Cause the world we live in now is all negative. I recently had back surgery and came into the shop w crutches. A woman asked if I needed help numerous times and went above and beyond her job title. I missed the young ladies name but was in on 2/14 around 1:45 and just wanna pass along my appreciation that day. So helpful!!!
Nashwa A.
1613954818
Not the largest variety of dry flower, but the place is conveniently located in the heart of the Strip District and the staff are pleasant, helpful, and friendly. They sometimes have deals and sales too so you should check with them often! Because of covid, you must order online before going to the store.
Adam S.
1613322999
Always great service and selections. Sometimes can be more expensive than other dispensaries, but still worth it. Also, best online system out there!
xero H.
1612714598
friendly and helpful staff. Wait times can vary though based upon demand. they've changed up their set up a number of times recently to deal with covid restrictions but I think they finally started getting a rhythm. Good product selection, but somewhat pricey
eric D.
1612652188
Great staff very helpful and pleasant also great job management for stepping up and making improvements, definitely recommend
J M
1611779712
Decent selection and sales... they have gotten it together over the years but they are the only dispensary that has a “no phone on the sales floor” policy. They take it way too seriously and spend half their time asking people to put away their phones. Makes people so uncomfortable.
Chad R.
1604531784
The lack of empathy and care was truly shown tonight by Ethan, and manager Megan. I placed an order early this morning, and the primary medication I was there for was sold out. I’m an hour away with two children. No discount on my other medication, no nothing.
Beverly B.
1604489828
Sunnyside's system is quite different than another dispensary that I usually go to. It is my 2nd choice. I do not like that it is mandatory to order online ahead of time. I would like the option of coming in and viewing a menu and speaking with a wellness expert about my selection. Sunnyside does have a good selection of products. The staff who brings out your order and rings you up are very nice. However, the people at the front as you enter are so rude. I don't like dealing with them at all. They need some serious work on their people skills.
Adam A.
1604066865
0 stars would better describe my experience. Overpriced product unfriendly personal. Violate your rights at the door. Go to the healing center instead.
Chanelle W.
1601840261
This place horrible. Wait times are crazy and staff takes their good old time getting customers their products. Need negative stars
Cane Giovanni P.
1600811439
Visited this dispensary for the first time today and I was very pleased! It was by far my best “first dispensary” experience. The bud tender who helped me was a younger girl with brown hair, she was so sweet and helpful. She really made me feel comfortable! I will definitely be back once I move to Pittsburgh!!!
Jon M.
1599503936
Long lines but staff kept it moving. It used to hate this place but wasn’t too bad this time around.
Jason Y.
1599324194
This place is horrible. There is hardly any available parking. You have to drive around in circles just to find a spot. Then you have to wait and wait, then wait a little longer. All of this depends on if they even have products. Seriously, half the time they don't even have flowers. Doesn't make sense. Horrible company.
Douglas L.
1598307110
Worst dispensary. Front desk staff is rude. If they spent less time talking and did there jobs this place wouldn’t be so bad
77
1596852153
Awesome first experience going to a dispensary, very secure very clean very professional. All staff were informative, friendly and professional. Will be returning!
Patty R.
1596822803
Love the new online ordering no stress of getting what you want when you want. Sorry I didn’t get the girls names at the front window they were most helpful ,fellow at door was a delight ????Thank you I will be back. Patty
Sheila W.
1596651203
Worst experience ever. My first time at the dispensary I received the wrong item. After having to return the next day I was not at all compensated for their mistake. To top it all off they have the slowest service time I’ve ever experienced at any dispensary.
Katie C.
1595089613
This is the best dispensary in PA period. They have the largest product selection, cheap prices, great sales all the time. The only people giving in one stars are the patients who didn't free product and expect to when they, like everyone else have to wait in a short line during a Pandemic. There is probably going to be a brief wait-time because they are serving so many patients and taking the max precautions to protect everyone and clean in between groups of patients. They always help me at the register if you ask polite to change up your order they will do it will ease. Friendly staff, highly knowledgeable for all levels of cannabis user.
Shane E.
1592687473
When they are busy they don’t answer the phone. Potential customer who likes their flower selection wanting to know if they accept canpay, and they just throw you on hold and don’t answer.
Alyse L.
1592104636
Fantastic dispensary and the people are the same. Beyond impressed. Go there and make sure to tell them thank you!
Amanda
1587937183
How a place FULL of workers can operate at such a snails pace is beyond me. Only accepting online orders and yet have lines outside around the block. I understand theres a limit of people allowed in due to covid-19 but taking over an hour to get through a 12 person line with ONLY pick up orders is beyond ridiculous.
Jimi P.
1587598777
Very friendly. They take the time to answer all and any questions. Also very clean and no problems with anyone else that buy’s from there.
Bob B.
1587408697
If I could of put negative stars I would. They act like it’s rocket science. Who ever owns this store is easy losing 20 to 30 percent business. Rude all knowing staff has a line of 25 people outside. Like it takes that long to put medicine in a bag. Their whole system needs overhauled. Healing center is a thousand times better.
Veronica S.
1587048102
Not the best service at all. Placed online order was told they cancelled it after waiting in line outside for an hour, they wouldn't take my order there. I went to the healing center , they had a line as well as expected, however they took my order in store. CY was never my favorite but was convenient as far as location. After today I will not return.
Samuel S.
1586788387
Always out of product. Staff have no bedside manner to sick people. First come first serve means nothing to these people. If it’s a small order they will skip over you. The employees are awful.
J D.
1586420014
Going into the shop was a pleasant experience. They gave me 20% off and $50 off of $250 or more for my first visit! Yeah they could have a bigger selection. But, it’s good enough for just opening last year. Friendly people, good product, quick and convenient.Will be returning.
William H.
1585071275
The staff from the front desk to the back never disappoint That are so pleasant helpful and knowledgeable. It it always super clean. Great experiences all the time
Joe M.
1584278020
Apparently if you know somebody who works here they will allow you in 30 to 45 minutes early before everyone else. Take your business somewhere else.Friends/family show up at 9. Everyone else 10
Jessica L.
1583523652
I love your products and your staff is friendly and knowledgeable. However, I had a question. Why are your Crestco Reserve cartridges $70 when I can get them at other dispensaries in the city for $50 or $60? Thanks.
Megan K.
1582734447
Best menu selection,super fast service, open seven days a week. Love this dispensary!!!!
Patrick C.
1580837295
Very professional and caring staff. Difficult parking for location.Disappointing that this is Cresco home store, but they charge more money for Cresco products here than other dispensary companies do.
W D
1580799960
Bad day at the Pittsburgh location... It was about 5:30 on a Monday after the Super Bowl so maybe folks were thinking of going home. Getting inside was fine and I was taken fairly quickly to the back room. I quickly picked a couple items - then asked about the batteries provided and reiterated that I wanted a draw activated device (not button operated). After a hassle at the ATM (that thing is goofy) I was called up to check out just as I got my $. I then learned that one of the items I had asked for was out of stock, there was a different item I had not ordered in the basket and no battery. They got me a battery, collected my $ and sent me on my way... Now I find out that the battery is button driven! Third Strike, Your Out!
Chris E
1579616888
I strongly dislike this place. I've recently learned that they secretly maintain multiple menus and keep the sought after products to limited customers/friends. Someone else on here just said that as well, which prompted me to also write a review, so it must be a pattern.Its weird, I never have a problem anywhere else. But every time I'm here it's an unpleasant experience and the people do not seem friendly. Lots of bizarre business choices being made here, maybe the reason Cresco stock is doing so poorly?
A J
1578759097
1 star for the online pick up process1 star for location convenience1 star for the nice gentleman that work here. All very friendly and open for good convos. (Never had a nice convo with any of the females working. All seem short with answers and not enthused on being there)The fact that we can't add to our orders upon checking out in store is an inconvenience to us. We sometimes wait to ask a questions once we get in which will open the opportunity to us to add more to our orders. This would be nice because we never get call backs from the voicemails we leave. Cant add to our orders though... The one thing I will say though is they do cycle the people in and out. The system is streamlined and works. I have never spent more than 20 minutes here. Kudos for that.The selection has been pretty impressive. Its best to stop in and see what the got. Sometimes they can't keep up with online menu with what is being delivered there. It was a surprise to see way more there in person vs what was visible online.
Medical Patient 4.
1578630365
All the staff I have ever encountered were very professional. They don’t always have a great selection but they’re open on Sundays which is a huge +. They do have a small lot that you can park in for free but spots are limited. I never have any trouble finding a spot on the street. It would be nice if they had some sort of rewards program. Especially since they do have some of the “higher” prices than other dispensaries around.
Jon J.
1575916216
So they confirmed my order via text and when I got there they only had half of it/ 1 of 2 items. The guy had no idea why but all he had for me was 1 of the 2 things ordered. I did not get a text saying they were out of the other thing so I went expecting to get what I ordered. Instead I got 80$ of product instead of 170$. I wouldn’t have wasted my time and gas had they told me they ran out and I placed the order the previous night while it was still in stock. Wasted time... will not return. New ken is a much better staff/location better service and no screw overs like this.
Chris F.
1531427605
Nice place, nice people, nice medicine. Going to have Bud soon. Nice
