Fluent Dispensary in Hanover, PA

Colin H.
Colin H.
1703969580
Went there today ordered a gram of rosin, it says rosin on the package but the product is clearly shatter, I called they refuse to do anything to make it right, and after telling me well it's probably bad quality they won't even stop selling it. Don't use this dispo they are now officially selling bad quality and know about it too.
Michael D
Michael D
1700861115
This is the worst dispensary you will ever visit In Pennsylvania. Go anywhere else but here. Opened a cartridge to find it half way gone and the cartridge tip busted almost half way off the glass tank. Took it back Inside to exchange it and they said “no problem we can exchange it”. 45 minutes go by and I’m sitting there still waiting with no word on my new product. Employees just sitting around laughing and acting like they had nothing to do. Not the first time I’ve run into something like this with this place, just angry enough today to finally make a review about it. It baffles me that this place is still even open as a business with how unprofessional everyone is. Had to go up to the desk 3 different times before they finally got moving on replacing my USED and DEFECTIVE cart. Blows my mind. This place can take a huge chunk out of your day without even trying, all due to incompetence. Like I said, go anywhere but here.
Charles M.
Charles M.
1699657392
I had the pleasure of visiting Fluent Dispensary recently, and I want to take a moment to give a shoutout to their incredible employee, Lenny. From the moment I walked in, Lenny demonstrated extensive knowledge and a genuine passion for helping customers find the perfect cannabis products to suit their needs. Lenny's expertise in the cannabis industry was truly impressive. Not only did he possess deep knowledge of Fluents product offerings, but he also seemed well-versed in the latest trends, strains, and consumption methods. His ability to discuss the varying effects, flavors, and uses of different products left me feeling confident in my decision. I highly recommend visiting Fluent Dispensary and specifically seeking out Lenny's assistance. His wealth of knowledge, exceptional customer service, and passionate dedication to making every customer's experience enjoyable and informative set him apart. Whether you are a first-time buyer or a seasoned cannabis enthusiast, Lenny is the go-to person who will guide you towards finding the perfect cannabis products for your needs. Thank you, Lenny, for making my visit to Fluent Marijuana Dispensary truly a Dope experience.
savannah D.
savannah D.
1699405394
Been going here for 2 years now and they are amazing! Hands down, favorite dispensary in the York/Adams county area. Inventory is usually stocked up with decent mix of brands/strains to choose from. If you know when to buy, you’ll get some great deals & rack up points fast! Regardless of staffing, they always do their best when it comes to wait times. Parking is always available and easily accessible. Everyone is so patient, knowledgeable and kind. Every interaction is stress free, anxiety free and I’m always happy with the products. I’ve had a good interaction with every single employee I’ve met and Lexi is absolutely amazing! I hope you get your tortoise soon bestie and I can’t wait for the expansion! 🙂
Jamel T.
Jamel T.
1698962886
Lexi is an amazing employee! She is so nice and knowledgeable about products. It’s always a great experience with her taking care of your order.
Great dispensary! Cameron and the tall guy with glasses (forgive me for forgetting your name) are extremely courteous, helpful & willing to go above and beyond, for the customer! I had an issue with a product recently and both of these guys handled everything in a timely, professional manner. Only downside is sometimes, you might have to wait a little longer than other dispensaries, buts its not a big deal. If any higher ups at Fluent see this, give the tall guy with glasses and Cameron a raise/promotion!!!
J B
J B
1696459978
My association with Fluent dispensary in Hanover is coming up on two years. Have learned alot and benefited tremendously from the medication.The friendly staff is very knowledgeable and helped guide me through the various products to find the best for my situation.Have led a healthy busy lifestyle all my life and glad to say round two coming … lolMust mention also the quality of the products at Fluent also are top notch. They also offer great deals and a variety of discounts. ALL GOOD 😊
Ryan C.
Ryan C.
1695566832
It's seems when they have good deals on PhG wax. They always advertise it and then call u and say they don't have it any longer but the item stays on the menu for another couples hours. It's happened several times. Idk y but that needs to be fixed asap also work on keeping more products bc the variety is often not there as well as options... the staff is friendly and good but it does get old with the menu
Rachel K.
Rachel K.
1695211784
Not sure why there are so many negative reviews. The staff is wonderful, times can be long but they have procedures that they follow and I've never seen them not working as fast as possible. State laws are responsible for a lot of the low-star reviews. I recommend. They are also patient for beginners, like me! I was terrified at first but they guided me and took care of me so well.
Need more quality products in Stock on a regular basis to choose from. Never carry what works for me more than a month and it's gone for a year 😔,end up having to go elsewhere all of the time.
Barbara B.
Barbara B.
1685292356
I have been buying from the dispensary for as long as they have been open however I have smoked much much longer. So I have an extremely high tolerance. This is the first time I have ever rated a product, but I felt it necessary on this one. This is by far the best I have smoked in quite sometime and I would definitely recommend and buy again. The product is spiked Mai tai by Cresco.
Jordan E
Jordan E
1682482152
I’ve been to nearly all the dispensaries in the surrounding area and fluent is definitely top tier in every aspect. They greet me by name with smiles they always let me know the best specials and they go over and beyond when it comes to generosity. I love this place I think I go everyday sometimes just to say highhh.
Bob S.
Bob S.
1680811675
I've been using this as my primary dispensary for nearly 2 years. At first I was happy; good products and frequent sales. That's all changed. At the time I'm writing this Rise in York has 136 extracts to choose from. Fluent has 7. How you can even call yourself "Medical" is beyond me when you never have the same products(or any). You can get MUCH better deals traveling to York, and probably have a better experience.Sometimes I'm in and out in a few minutes. Other times I wait 20 minutes to pick up an order I placed the previous night. I feel like there should be a separate counter for online sales.Employees are hit or miss. Some of them are lovely and very helpful, others seem confused or too high to work efficiently. I had to help out one young lady with simple math, she claimed "$50's confuse me sometimes". I Guess that's more a statement to our schools though. Turnaround rate must be high since there's a new face every other week.TLDR; terrible products, bad prices, confused employees. Go elsewhere and thank yourself.
Curtis O.
Curtis O.
1680615610
Sarah Z is the best bud tender a medical marijuana patient could ask for. Every time I come to pick up my medicine I have questions, and every single time Sarah has answers. Not only that, but I’ve noticed over my past year of being a regular patient at this location, things just run smoother when she is there. Thank you Sarah Z! People like you are the reason I shop at this Fluent location and not the rise in Gettysburg or the other shops in York.
Melissa T.
Melissa T.
1680246050
Placed an order for an eighth(3.5 grams) of Salty Watermelon online. I was informed by staff as they were checking me out, that they truly did not have any idea which strain it was... The one listed on the top(Salty Watermelon), or the one listed on the side label(Raspado). The fact that they were aware that this medication was labeled wrong, unsure of the strain contained inside, AND were ok with selling it this way, truly goes to show what an absolute travesty this place has become. THIS IS MY MEDICATION!!! How dare you think this is ok to provide mislabelled medication willingly to your patients! And yes, I am filing a complaint with the DOH. And no need to ban me like you do everyone else, I will never step foot in there again.
Corey P.
Corey P.
1679515867
I didn't make it by close, went in the next morning when they opened, they wouldn't honor the sale price from the day I ordered, had to pay +$45! Was told that was new corporate policy. We need another dispensary in Hanover. Will be going to Rise in York
19whamo76
19whamo76
1676680552
Worst dispensary I've ever been. The product is mediocre, over priced and thc or thca levels are never the same as online. You'll be in line for 20 minutes. Go to Gettysburg or York. Better prices with a much bigger selection.
Brooke C.
Brooke C.
1675466264
I am speaking on behalf of my fiancé, who is a patient. Usually an in and out experience, today not so much. The price never matches what it says online, it’s always a few dollars higher. If you have a line out the door that still hasn’t moved after 10 minutes, maybe it’s time to STOP allowing pick up orders for that window of time, as now all future orders are being disrupted and will be left waiting for 30+ minutes. If it’s 6:30 and orders “ready for pick up” at 5:30 still haven’t been served, why continue to accept and accept orders??? Seems these complaints are similar to a lot of others, and nothing seems to be being done about it. They also do not label the material purchased with the patients name.
Robin B.
Robin B.
1672873443
The staff is friendly and helpful. even when there’s only 2 budtenders 2 days before a holiday, and a line to the end of the building, they will still greet you with a smile and try to get you in and out.
Lonnie pi M.
Lonnie pi M.
1669252270
Worst customer experience I've ever experiencedAfter standing in line for over a hour we were told they weren't excepting anymore customers. and rudely told we could stand out there in the cold and waste our time if we wanted to. Maybe fluent shouldn't except orders they can't fulfill before closing!!
Wayne C.
Wayne C.
1667142893
They cant even list what they have online. they expect you to stand there while they go back and forth. from the back room to show you there favorite picks. Hole time you cant see prices or details to make a choice based on your favorites. the dispensary process is terrible as is. by time most flower makes it to the customer its super dry and flakey. they have to put moisture packets in with the flower. like it makes a difference. 👎🏽👎🏽👎🏽👎🏽👎🏽
I am sure this will be resolved in time, but for now if you place an online order you are given a certain pick up window to get there and wait in a waiting room full of people. The main point of online ordering is a contact less shopping experience, or at least as limited to people as possible.
Typhani S.
Typhani S.
1659137083
First time ever in dispensery- have social anxiety so bright lights were a bit intimidating walking in, everyone working was super welcoming - John couldn't have been more patient and helpful! Definitely plan on returning and utilizing the point system!
audrey M.
audrey M.
1658614181
Very helpful and courteous. Never had a problem with any orders. Great discounts.
kenneth F.
kenneth F.
1658574832
*2022 REVIEW UPDATE* MY LOCAL FLUENT IS EXPANDING!! Stop by! Without a doubt the FRIENDLIEST dispensary in Pennsylvania's Medical Marijuana Network- I feel welcome- not sold to; and it takes their kindness to know the difference. Thank you guys again!
kenneth F.
kenneth F.
1658411533
*2022 REVIEW UPDATE* MY LOCAL KNOX IS EXPANDING!! Stop by! Without a doubt the FRIENDLIEST dispensary in Pennsylvania's Medical Marijuana Network- I feel welcome- not sold to; and it takes their kindness to know the difference. Thank you guys again!
Jan R.
Jan R.
1658252021
Well I went in sat for a min then they called my name.A young man made sure I had a chair cause I can't stand long.But then he got my stuff n told me I will walk better when I came back WRONG IT DIDN'T HELP MY BACK AT ALL. SO IM ASKING MORE QUESTIONS THIS TIME AROUNDWell I got something else Dr said get something stronger then so I asked alot of questions n got vapor one the guy toldme alittle about it n what to do Idid one inhale n I didn't know what to do I couldn't get up or do anything the smell n taste were awful.
Tim D.
Tim D.
1654597890
Staff is always super friendly and always willing to give a recommendation. Great hometown dispensarie.
lexi O.
lexi O.
1652639126
I love Fluent! They have a great staff & everyone is extremely knowledgeable on all the products. They have a great selection of products as well!
There are a lot of reviews on here that stated the same thing I have a problem with. Their prices online are always different then when you get there they charge you more. Then a couple times I make a prior purchase and did not use any points and when I go in there they tell me that I have no points. Someone else said this very same thing so I know it's not just my imagination. I really think the workers are telling us we have no points so they can pocket our Cash. I feel that they lie about discounts to pocket Cash too
Logan C.
Logan C.
1651712976
This is my favorite dispensary to visit. Their staff are so friendly and helpful when it comes to getting information on what to get or questions in general. Definitely a place I’ll be going to from now on! The deals are great too
Dustin E.
Dustin E.
1649901360
Been going here for over a year. The people are always nice and helpful, I have my favorite bud tenders. 😆. I've never had a hard time. I always leave with something good.. Of course some product disappointments but it's not their fault. Just go back and get something better..
Kathy O.
Kathy O.
1649270947
I have shopped at Fluent over the past 2 years and after today I’m never going there again. This has happened to me multiple times at Fluent.I ordered last night online for pickup today. I drove there and sat in the waiting room for 20 minutes only to be told YET AGAIN they didn’t have what I ordered online last night. This happens there more times than not.Fluent has a VERY limited stock and very limited selection when compared with Gettysburg Herbology and York Rise.Revolving staff, poor management, no website updates on stock.It’s well worth it to go to Gettysburg Herbology and get curbside pickup.
Pat M.
Pat M.
1648572500
Long waits and there menu rarely has a good selection. Must not be a good place to work bc there is always new people working there. I like when I get the tall guy, Erin I think. he knows what’s up. Security guards are pretty cool to.
richard H.
richard H.
1647191092
I liked the place until recent two visits, first one they checked someone else out with my information, don’t know how this happens that a complete stranger walks out with a receipt with my name and doctors name on it? Next was I said my bill was not ok and I was told I was already saving a certain amount. I said again my order came to 231 and I added a 44$ item should be 275 but she insisted it was 280 not worth my time to say the words again.Up till now was good but since the biggest mistake of checking someone out under my info I don’t know??? Also you have rights as a medical patient especially if they check out someone else under your account and give them a receipt with private information on it. Just know ur rights and if they have been violated because then you have legal ground to make sure it never happens again. When I said something about this I was told happens more then you think I was told. That’s awesome that they handle it in such a professional way. Update on my review! Very happy they changed the way they handle your ID now, also staff has been very knowledgeable and good with the discounts. Very pleased as this is my home store. Keep up the great work and professionalism guys ????????????????????
oz T.
oz T.
1645055109
Been there a few times and I like it. I Order online , they give you a time and all is good. Budtenders are all very nice...Good Products. No Complaints. ;o)
MTB P.
MTB P.
1644922901
Not always a varied selection. Very nice people!
Brandon Z
Brandon Z
1644539146
If you’re not going to have curbside please ask your cashiers to wear their masks properly. And I was the only one in but a patient who came in after me was called back first because one of the staff knew him.
richard H.
richard H.
1644006083
I liked the place until recent two visits, first one they checked someone else out with my information, don’t know how this happens that a complete stranger walks out with a receipt with my name and doctors name on it? Next was I said my bill was not ok and I was told I was already saving a certain amount. I said again my order came to 231 and I added a 44$ item should be 275 but she insisted it was 280 not worth my time to say the words again.Up till now was good but since the biggest mistake of checking someone out under my info I don’t know??? Also you have rights as a medical patient especially if they check out someone else under your account and give them a receipt with private information on it. Just know ur rights and if they have been violated because then you have legal ground to make sure it never happens again. When I said something about this I was told happens more then you think I was told. That’s awesome that they handle it in such a professional way.
Chris
Chris
1643389224
Something isn't right. A couple of weeks ago I had a cashier tell me that there was no longer a discount on my items. I told her that I would like to use my points. I payed debit so she had to do the typical transaction (round up and give me cash back). A few days later I look at my receipt, and notice that I was charged more than I should've been. For all I know I was the one who made the mistake, so I did nothing about it. Today 01/28/2022, 9:05 AM, same cashier. There was a 10% discount on all of my items. Upon paying for my order I was told that the 10% discount is incorrect and that the website was not updated. When I asked to speak to a supervisor I was told there wasn't one. I asked if there were ANY managment staff in the building, and was told no. I payed for my order, went to my car, and called the store to see if the website was accurate. I was told that the discounts on the website were up to date and I should've received the 10% discount. I was told that I would receive reward points for being overcharged on this transaction.The woman I talked to on the phone was professional and very helpful.
Hogue J.
Hogue J.
1641576927
Fluent has redeemed themselves lately. Always love the staff but had some issues not so long ago with them that turned me away from fluent. But lately they seem to have taken some steps forward in the right direction. I’m glad to see that they have! I’m local to Hanover so it’s nice cause they are a short drive. I hope they keep looking to improve their service’s as time goes on.
Nicole A.
Nicole A.
1640723548
Decent. Sometimes it takes 20+mins until your called back and that sucks for when you're pinched for time.
Nicole A.
Nicole A.
1639667956
Takes forever at this place. Don't ever come here if your in a pinch for time. Everything takes them so much longer than other dispensaries. I once had to wait an hour, outside in the freezing cold, even though I had placed an online order. It's typical to have to wait 20+mins before you get called back. They need faster paced employees for people who don't have an hour to waste here. I like to grab and go. Which is impossible here
Candy B.
Candy B.
1630883544
Friendly staff and new customer benefits disspell any apprehension on your first visit.Easy to navigate website makes ordering ahead a breeze AND a time saver.Glad Hanover has this????
Mikaela M.
Mikaela M.
1629413286
Favorite dispensary around. Online ordering is easy and convenient. The staff is AWESOME, and I never leave disappointed.
Brad R.
Brad R.
1628862925
I just came back from Fluent. I had the most disrespectful guy named Ben cashing me out. Saying i was grabby because I picked up one of the four things i was buying to look at I was buying to make sure that's what I wanted. Ben said he dont care. I used my 50 points and never going back.They need friendly staff!!!!
Haley N.
Haley N.
1628551393
Not sure why theres so many bad reviews. I went for my first time today and had an awesome experience! Staff is super friendly and helpful! Can't wait to go back lol
Colin B.
Colin B.
1626304365
If I could give this dispensary zero stars I would. On two separate occasions I was turned away at the door, but in line 30+ minutes before closing. No one warns you that they will stop serving at any given time before closing, usually anywhere from 2-10 minutes before they close. That should be illegal business practice. I’ve also had 3 eights weight out for less than 3.5g. Gave them a second chance, however after being shorted again I will never return.
Mike R
Mike R
1625345645
Really haven't been happy lately. That's twice I was in on my birthday month and was totally ignored about any discount.
Lisa S.
Lisa S.
1623863205
My husband is very happy with the assistance he gets here
Ryan S.
Ryan S.
1623714062
Should explain on website that new patients can't purchase in last business hours. Drove 45 minutes away to spend my money at there business only to be turned away. Which makes absolutely no sense that something that takes every other dispensary 5 minutes apparently takes them 1 hour.
Alicia K.
Alicia K.
1622595240
Very quick fast service good prices as well!
Alicia K.
Alicia K.
1621810655
Friendly atmosphere and lots if choices.
Noneya B.
Noneya B.
1621189108
The selection is less than other dispensaries and the prices somehow more at times for the same products I've bought elsewhere. No network for rewards points as there are no other fluent locations in the state. No industry discount for people making the medicine. I will always drive to Gettysburg or york before spending money here. Please replace them with a RISE or Curaleaf location.
Tahney
Tahney
1620255411
Refused to serve me because I was a new patient and it was after 6 pm. Even though I had a valid medical card.
Jeannie C.
Jeannie C.
1620168120
This place has nice folks working but they are always short on the capsules so I have to drive to Gettysburg more than I like. Who is in charge of ordering the supplies if you know you have folks wanting a certain item then simply STOCK up on it
Chris R
Chris R
1619142125
They were very welcoming and the fella (Chris) gave me a plethora of information on what he thought would be best for me! Super easy, simple, and friendly environment!
Charlene S.
Charlene S.
1616349838
My husband is a patient at this dispensary the kindness they show him every time he comes in is unbelievable!He has a TraumaticBrain injuryAnd trigeminal neuralgiaAnytime He enters there's a building with fluorescent lights he becomes disoriented, the staff here helps him from the moment he arrives and helps him back to the car.Every time! So much compassion for the sick.I highly recommend this dispensery!❤
Mikaela M.
Mikaela M.
1601994936
The absolute WORSE online ordering experience I have EVER had. Just takes you back to the main page, can never actually place an order. Herbology in Gettysburg IS the place to go!!
Hey Y.
Hey Y.
1592552587
Always friendly and helpful customer service. My favorite dispensary in my area!
Jacob K
Jacob K
1589303275
These guys go above and beyond to make cannabis buying enjoyable. Very friendly staff. Great rewards program???? keep up the great work and thanks for your amazing service! God bless!
Kyle O.
Kyle O.
1588784416
Extremely friendly and knowledgeable staff, clean and secured facility. The security officer is the real one! Prices I don’t think you can beat anywhere else. Selection is very good too. There are closer dispensaries near me but I’d rather drive the hour to Hanover. Thank you staff members!
Jim C.
Jim C.
1582844744
Helpful friendly staff. Great products, selection and prices.
Brent G.
Brent G.
1580827785
Im basing this review off of my buddies experience in Florida. Im currently planning a trip to another buddy of mine who lives near Hanover. Cant wait to visit you guys when i come down. Also. Open up a store in Centre County Pa it would help us out so much!!
ItstheDripp .
ItstheDripp .
1580650214
Hands down the best experience around, I've become a regular and they greet me everytime, and remember me personally when I come in. Everything is handled very professionally and anytime there is a problem they do thier best to resolve it. The shortage is not thier fault!!If you want to see more product and change in the industry, then you need to actually complain and start talking to your representatives
Nick H.
Nick H.
1575120895
First time here and was really nervous about going in. I'm new to this and the staff was very very nice and comforting. it was very busy and the staff stayed professional and calm. I was amazed how fast they moved people through. They weren't pushy when it came time to purchase. Told them what I was looking for and they suggested a strain and I'm very pleased! Definitely will be back again.
Tasha P.
Tasha P.
1572698612
Very relaxed fast paced dispensary. Very friendly staff and the guard at the door is super friendly as well. Almost always a quick stop. Its a half hour drive from me but definitely worth the drive. One of my favorite dispensaries around.
Tammy S.
Tammy S.
1571187161
I really enjoyed my visit. Very friendly staff and made eye contact with me. Asked good questions to help me with my order. I felt very confident and comfortable with the gentleman who helped me. Recommend FLUENT to everyone. Thank you.
Craig S.
Craig S.
1559975560
Friendly staff very amazing parking also dog friendly ????
Next Reviews
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648 Frederick St
Hanover, PA 17331

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    ATM Available On Site

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    Pennsylvania Dispensaries

    ABOUT THIS DISPENSARY

    Fluent, located at 648 Frederick St in Hanover, is open to serve the cannabis community.

    Medical: Yes

    Recreational: No

    Delivery: Yes

    Before this dispensary could open, it was licensed by the state.

    Product types and availability can vary from store menu to store menu, depending on demand. If Fluent in Hanover does not have what you are looking for, there is no legal obligation to stick to a single brand. Your medical marijuana card, if needed, is universally accepted at any dispensary in Hanover.

    Purchasing Marijuana Products at Fluent

    Preparation Helps: See what’s available ahead of time. If Fluent in Hanover online menu is available on our site, this is the best way to see the different product options before visiting the dispensary. If enabled, after finding the right products you desire, reserve your order on our e-commerce platform.

    Low tetrahydrocannabinol (THC) cannabis with higher CBD products are generally available to patients as well who prefer the non-euphoric effect.

    Contact the dispensary if you encounter product-related issues or problems. Fluent has a policy & procedure for this.

    Please enjoy the menu products from this dispensary responsibly!

    To stay up to date, sign up to our newsletter below to receive our MMJ Updates as well as discounts & specials as they arrive.

    What People Are Saying

    Colin H.
    Colin H.
    1703969580
    Went there today ordered a gram of rosin, it says rosin on the package but the product is clearly shatter, I called they refuse to do anything to make it right, and after telling me well it's probably bad quality they won't even stop selling it. Don't use this dispo they are now officially selling bad quality and know about it too.
    Michael D
    Michael D
    1700861115
    This is the worst dispensary you will ever visit In Pennsylvania. Go anywhere else but here. Opened a cartridge to find it half way gone and the cartridge tip busted almost half way off the glass tank. Took it back Inside to exchange it and they said “no problem we can exchange it”. 45 minutes go by and I’m sitting there still waiting with no word on my new product. Employees just sitting around laughing and acting like they had nothing to do. Not the first time I’ve run into something like this with this place, just angry enough today to finally make a review about it. It baffles me that this place is still even open as a business with how unprofessional everyone is. Had to go up to the desk 3 different times before they finally got moving on replacing my USED and DEFECTIVE cart. Blows my mind. This place can take a huge chunk out of your day without even trying, all due to incompetence. Like I said, go anywhere but here.
    Charles M.
    Charles M.
    1699657392
    I had the pleasure of visiting Fluent Dispensary recently, and I want to take a moment to give a shoutout to their incredible employee, Lenny. From the moment I walked in, Lenny demonstrated extensive knowledge and a genuine passion for helping customers find the perfect cannabis products to suit their needs. Lenny's expertise in the cannabis industry was truly impressive. Not only did he possess deep knowledge of Fluents product offerings, but he also seemed well-versed in the latest trends, strains, and consumption methods. His ability to discuss the varying effects, flavors, and uses of different products left me feeling confident in my decision. I highly recommend visiting Fluent Dispensary and specifically seeking out Lenny's assistance. His wealth of knowledge, exceptional customer service, and passionate dedication to making every customer's experience enjoyable and informative set him apart. Whether you are a first-time buyer or a seasoned cannabis enthusiast, Lenny is the go-to person who will guide you towards finding the perfect cannabis products for your needs. Thank you, Lenny, for making my visit to Fluent Marijuana Dispensary truly a Dope experience.
    savannah D.
    savannah D.
    1699405394
    Been going here for 2 years now and they are amazing! Hands down, favorite dispensary in the York/Adams county area. Inventory is usually stocked up with decent mix of brands/strains to choose from. If you know when to buy, you’ll get some great deals & rack up points fast! Regardless of staffing, they always do their best when it comes to wait times. Parking is always available and easily accessible. Everyone is so patient, knowledgeable and kind. Every interaction is stress free, anxiety free and I’m always happy with the products. I’ve had a good interaction with every single employee I’ve met and Lexi is absolutely amazing! I hope you get your tortoise soon bestie and I can’t wait for the expansion! 🙂
    Jamel T.
    Jamel T.
    1698962886
    Lexi is an amazing employee! She is so nice and knowledgeable about products. It’s always a great experience with her taking care of your order.
    Great dispensary! Cameron and the tall guy with glasses (forgive me for forgetting your name) are extremely courteous, helpful & willing to go above and beyond, for the customer! I had an issue with a product recently and both of these guys handled everything in a timely, professional manner. Only downside is sometimes, you might have to wait a little longer than other dispensaries, buts its not a big deal. If any higher ups at Fluent see this, give the tall guy with glasses and Cameron a raise/promotion!!!
    J B
    J B
    1696459978
    My association with Fluent dispensary in Hanover is coming up on two years. Have learned alot and benefited tremendously from the medication.The friendly staff is very knowledgeable and helped guide me through the various products to find the best for my situation.Have led a healthy busy lifestyle all my life and glad to say round two coming … lolMust mention also the quality of the products at Fluent also are top notch. They also offer great deals and a variety of discounts. ALL GOOD 😊
    Ryan C.
    Ryan C.
    1695566832
    It's seems when they have good deals on PhG wax. They always advertise it and then call u and say they don't have it any longer but the item stays on the menu for another couples hours. It's happened several times. Idk y but that needs to be fixed asap also work on keeping more products bc the variety is often not there as well as options... the staff is friendly and good but it does get old with the menu
    Rachel K.
    Rachel K.
    1695211784
    Not sure why there are so many negative reviews. The staff is wonderful, times can be long but they have procedures that they follow and I've never seen them not working as fast as possible. State laws are responsible for a lot of the low-star reviews. I recommend. They are also patient for beginners, like me! I was terrified at first but they guided me and took care of me so well.
    Need more quality products in Stock on a regular basis to choose from. Never carry what works for me more than a month and it's gone for a year 😔,end up having to go elsewhere all of the time.
    Barbara B.
    Barbara B.
    1685292356
    I have been buying from the dispensary for as long as they have been open however I have smoked much much longer. So I have an extremely high tolerance. This is the first time I have ever rated a product, but I felt it necessary on this one. This is by far the best I have smoked in quite sometime and I would definitely recommend and buy again. The product is spiked Mai tai by Cresco.
    Jordan E
    Jordan E
    1682482152
    I’ve been to nearly all the dispensaries in the surrounding area and fluent is definitely top tier in every aspect. They greet me by name with smiles they always let me know the best specials and they go over and beyond when it comes to generosity. I love this place I think I go everyday sometimes just to say highhh.
    Bob S.
    Bob S.
    1680811675
    I've been using this as my primary dispensary for nearly 2 years. At first I was happy; good products and frequent sales. That's all changed. At the time I'm writing this Rise in York has 136 extracts to choose from. Fluent has 7. How you can even call yourself "Medical" is beyond me when you never have the same products(or any). You can get MUCH better deals traveling to York, and probably have a better experience.Sometimes I'm in and out in a few minutes. Other times I wait 20 minutes to pick up an order I placed the previous night. I feel like there should be a separate counter for online sales.Employees are hit or miss. Some of them are lovely and very helpful, others seem confused or too high to work efficiently. I had to help out one young lady with simple math, she claimed "$50's confuse me sometimes". I Guess that's more a statement to our schools though. Turnaround rate must be high since there's a new face every other week.TLDR; terrible products, bad prices, confused employees. Go elsewhere and thank yourself.
    Curtis O.
    Curtis O.
    1680615610
    Sarah Z is the best bud tender a medical marijuana patient could ask for. Every time I come to pick up my medicine I have questions, and every single time Sarah has answers. Not only that, but I’ve noticed over my past year of being a regular patient at this location, things just run smoother when she is there. Thank you Sarah Z! People like you are the reason I shop at this Fluent location and not the rise in Gettysburg or the other shops in York.
    Melissa T.
    Melissa T.
    1680246050
    Placed an order for an eighth(3.5 grams) of Salty Watermelon online. I was informed by staff as they were checking me out, that they truly did not have any idea which strain it was... The one listed on the top(Salty Watermelon), or the one listed on the side label(Raspado). The fact that they were aware that this medication was labeled wrong, unsure of the strain contained inside, AND were ok with selling it this way, truly goes to show what an absolute travesty this place has become. THIS IS MY MEDICATION!!! How dare you think this is ok to provide mislabelled medication willingly to your patients! And yes, I am filing a complaint with the DOH. And no need to ban me like you do everyone else, I will never step foot in there again.
    Corey P.
    Corey P.
    1679515867
    I didn't make it by close, went in the next morning when they opened, they wouldn't honor the sale price from the day I ordered, had to pay +$45! Was told that was new corporate policy. We need another dispensary in Hanover. Will be going to Rise in York
    19whamo76
    19whamo76
    1676680552
    Worst dispensary I've ever been. The product is mediocre, over priced and thc or thca levels are never the same as online. You'll be in line for 20 minutes. Go to Gettysburg or York. Better prices with a much bigger selection.
    Brooke C.
    Brooke C.
    1675466264
    I am speaking on behalf of my fiancé, who is a patient. Usually an in and out experience, today not so much. The price never matches what it says online, it’s always a few dollars higher. If you have a line out the door that still hasn’t moved after 10 minutes, maybe it’s time to STOP allowing pick up orders for that window of time, as now all future orders are being disrupted and will be left waiting for 30+ minutes. If it’s 6:30 and orders “ready for pick up” at 5:30 still haven’t been served, why continue to accept and accept orders??? Seems these complaints are similar to a lot of others, and nothing seems to be being done about it. They also do not label the material purchased with the patients name.
    Robin B.
    Robin B.
    1672873443
    The staff is friendly and helpful. even when there’s only 2 budtenders 2 days before a holiday, and a line to the end of the building, they will still greet you with a smile and try to get you in and out.
    Lonnie pi M.
    Lonnie pi M.
    1669252270
    Worst customer experience I've ever experiencedAfter standing in line for over a hour we were told they weren't excepting anymore customers. and rudely told we could stand out there in the cold and waste our time if we wanted to. Maybe fluent shouldn't except orders they can't fulfill before closing!!
    Wayne C.
    Wayne C.
    1667142893
    They cant even list what they have online. they expect you to stand there while they go back and forth. from the back room to show you there favorite picks. Hole time you cant see prices or details to make a choice based on your favorites. the dispensary process is terrible as is. by time most flower makes it to the customer its super dry and flakey. they have to put moisture packets in with the flower. like it makes a difference. 👎🏽👎🏽👎🏽👎🏽👎🏽
    I am sure this will be resolved in time, but for now if you place an online order you are given a certain pick up window to get there and wait in a waiting room full of people. The main point of online ordering is a contact less shopping experience, or at least as limited to people as possible.
    Typhani S.
    Typhani S.
    1659137083
    First time ever in dispensery- have social anxiety so bright lights were a bit intimidating walking in, everyone working was super welcoming - John couldn't have been more patient and helpful! Definitely plan on returning and utilizing the point system!
    audrey M.
    audrey M.
    1658614181
    Very helpful and courteous. Never had a problem with any orders. Great discounts.
    kenneth F.
    kenneth F.
    1658574832
    *2022 REVIEW UPDATE* MY LOCAL FLUENT IS EXPANDING!! Stop by! Without a doubt the FRIENDLIEST dispensary in Pennsylvania's Medical Marijuana Network- I feel welcome- not sold to; and it takes their kindness to know the difference. Thank you guys again!
    kenneth F.
    kenneth F.
    1658411533
    *2022 REVIEW UPDATE* MY LOCAL KNOX IS EXPANDING!! Stop by! Without a doubt the FRIENDLIEST dispensary in Pennsylvania's Medical Marijuana Network- I feel welcome- not sold to; and it takes their kindness to know the difference. Thank you guys again!
    Jan R.
    Jan R.
    1658252021
    Well I went in sat for a min then they called my name.A young man made sure I had a chair cause I can't stand long.But then he got my stuff n told me I will walk better when I came back WRONG IT DIDN'T HELP MY BACK AT ALL. SO IM ASKING MORE QUESTIONS THIS TIME AROUNDWell I got something else Dr said get something stronger then so I asked alot of questions n got vapor one the guy toldme alittle about it n what to do Idid one inhale n I didn't know what to do I couldn't get up or do anything the smell n taste were awful.
    Tim D.
    Tim D.
    1654597890
    Staff is always super friendly and always willing to give a recommendation. Great hometown dispensarie.
    lexi O.
    lexi O.
    1652639126
    I love Fluent! They have a great staff & everyone is extremely knowledgeable on all the products. They have a great selection of products as well!
    There are a lot of reviews on here that stated the same thing I have a problem with. Their prices online are always different then when you get there they charge you more. Then a couple times I make a prior purchase and did not use any points and when I go in there they tell me that I have no points. Someone else said this very same thing so I know it's not just my imagination. I really think the workers are telling us we have no points so they can pocket our Cash. I feel that they lie about discounts to pocket Cash too
    Logan C.
    Logan C.
    1651712976
    This is my favorite dispensary to visit. Their staff are so friendly and helpful when it comes to getting information on what to get or questions in general. Definitely a place I’ll be going to from now on! The deals are great too
    Dustin E.
    Dustin E.
    1649901360
    Been going here for over a year. The people are always nice and helpful, I have my favorite bud tenders. 😆. I've never had a hard time. I always leave with something good.. Of course some product disappointments but it's not their fault. Just go back and get something better..
    Kathy O.
    Kathy O.
    1649270947
    I have shopped at Fluent over the past 2 years and after today I’m never going there again. This has happened to me multiple times at Fluent.I ordered last night online for pickup today. I drove there and sat in the waiting room for 20 minutes only to be told YET AGAIN they didn’t have what I ordered online last night. This happens there more times than not.Fluent has a VERY limited stock and very limited selection when compared with Gettysburg Herbology and York Rise.Revolving staff, poor management, no website updates on stock.It’s well worth it to go to Gettysburg Herbology and get curbside pickup.
    Pat M.
    Pat M.
    1648572500
    Long waits and there menu rarely has a good selection. Must not be a good place to work bc there is always new people working there. I like when I get the tall guy, Erin I think. he knows what’s up. Security guards are pretty cool to.
    richard H.
    richard H.
    1647191092
    I liked the place until recent two visits, first one they checked someone else out with my information, don’t know how this happens that a complete stranger walks out with a receipt with my name and doctors name on it? Next was I said my bill was not ok and I was told I was already saving a certain amount. I said again my order came to 231 and I added a 44$ item should be 275 but she insisted it was 280 not worth my time to say the words again.Up till now was good but since the biggest mistake of checking someone out under my info I don’t know??? Also you have rights as a medical patient especially if they check out someone else under your account and give them a receipt with private information on it. Just know ur rights and if they have been violated because then you have legal ground to make sure it never happens again. When I said something about this I was told happens more then you think I was told. That’s awesome that they handle it in such a professional way. Update on my review! Very happy they changed the way they handle your ID now, also staff has been very knowledgeable and good with the discounts. Very pleased as this is my home store. Keep up the great work and professionalism guys ????????????????????
    oz T.
    oz T.
    1645055109
    Been there a few times and I like it. I Order online , they give you a time and all is good. Budtenders are all very nice...Good Products. No Complaints. ;o)
    MTB P.
    MTB P.
    1644922901
    Not always a varied selection. Very nice people!
    Brandon Z
    Brandon Z
    1644539146
    If you’re not going to have curbside please ask your cashiers to wear their masks properly. And I was the only one in but a patient who came in after me was called back first because one of the staff knew him.
    richard H.
    richard H.
    1644006083
    I liked the place until recent two visits, first one they checked someone else out with my information, don’t know how this happens that a complete stranger walks out with a receipt with my name and doctors name on it? Next was I said my bill was not ok and I was told I was already saving a certain amount. I said again my order came to 231 and I added a 44$ item should be 275 but she insisted it was 280 not worth my time to say the words again.Up till now was good but since the biggest mistake of checking someone out under my info I don’t know??? Also you have rights as a medical patient especially if they check out someone else under your account and give them a receipt with private information on it. Just know ur rights and if they have been violated because then you have legal ground to make sure it never happens again. When I said something about this I was told happens more then you think I was told. That’s awesome that they handle it in such a professional way.
    Chris
    Chris
    1643389224
    Something isn't right. A couple of weeks ago I had a cashier tell me that there was no longer a discount on my items. I told her that I would like to use my points. I payed debit so she had to do the typical transaction (round up and give me cash back). A few days later I look at my receipt, and notice that I was charged more than I should've been. For all I know I was the one who made the mistake, so I did nothing about it. Today 01/28/2022, 9:05 AM, same cashier. There was a 10% discount on all of my items. Upon paying for my order I was told that the 10% discount is incorrect and that the website was not updated. When I asked to speak to a supervisor I was told there wasn't one. I asked if there were ANY managment staff in the building, and was told no. I payed for my order, went to my car, and called the store to see if the website was accurate. I was told that the discounts on the website were up to date and I should've received the 10% discount. I was told that I would receive reward points for being overcharged on this transaction.The woman I talked to on the phone was professional and very helpful.
    Hogue J.
    Hogue J.
    1641576927
    Fluent has redeemed themselves lately. Always love the staff but had some issues not so long ago with them that turned me away from fluent. But lately they seem to have taken some steps forward in the right direction. I’m glad to see that they have! I’m local to Hanover so it’s nice cause they are a short drive. I hope they keep looking to improve their service’s as time goes on.
    Nicole A.
    Nicole A.
    1640723548
    Decent. Sometimes it takes 20+mins until your called back and that sucks for when you're pinched for time.
    Nicole A.
    Nicole A.
    1639667956
    Takes forever at this place. Don't ever come here if your in a pinch for time. Everything takes them so much longer than other dispensaries. I once had to wait an hour, outside in the freezing cold, even though I had placed an online order. It's typical to have to wait 20+mins before you get called back. They need faster paced employees for people who don't have an hour to waste here. I like to grab and go. Which is impossible here
    Candy B.
    Candy B.
    1630883544
    Friendly staff and new customer benefits disspell any apprehension on your first visit.Easy to navigate website makes ordering ahead a breeze AND a time saver.Glad Hanover has this????
    Mikaela M.
    Mikaela M.
    1629413286
    Favorite dispensary around. Online ordering is easy and convenient. The staff is AWESOME, and I never leave disappointed.
    Brad R.
    Brad R.
    1628862925
    I just came back from Fluent. I had the most disrespectful guy named Ben cashing me out. Saying i was grabby because I picked up one of the four things i was buying to look at I was buying to make sure that's what I wanted. Ben said he dont care. I used my 50 points and never going back.They need friendly staff!!!!
    Haley N.
    Haley N.
    1628551393
    Not sure why theres so many bad reviews. I went for my first time today and had an awesome experience! Staff is super friendly and helpful! Can't wait to go back lol
    Colin B.
    Colin B.
    1626304365
    If I could give this dispensary zero stars I would. On two separate occasions I was turned away at the door, but in line 30+ minutes before closing. No one warns you that they will stop serving at any given time before closing, usually anywhere from 2-10 minutes before they close. That should be illegal business practice. I’ve also had 3 eights weight out for less than 3.5g. Gave them a second chance, however after being shorted again I will never return.
    Mike R
    Mike R
    1625345645
    Really haven't been happy lately. That's twice I was in on my birthday month and was totally ignored about any discount.
    Lisa S.
    Lisa S.
    1623863205
    My husband is very happy with the assistance he gets here
    Ryan S.
    Ryan S.
    1623714062
    Should explain on website that new patients can't purchase in last business hours. Drove 45 minutes away to spend my money at there business only to be turned away. Which makes absolutely no sense that something that takes every other dispensary 5 minutes apparently takes them 1 hour.
    Alicia K.
    Alicia K.
    1622595240
    Very quick fast service good prices as well!
    Alicia K.
    Alicia K.
    1621810655
    Friendly atmosphere and lots if choices.
    Noneya B.
    Noneya B.
    1621189108
    The selection is less than other dispensaries and the prices somehow more at times for the same products I've bought elsewhere. No network for rewards points as there are no other fluent locations in the state. No industry discount for people making the medicine. I will always drive to Gettysburg or york before spending money here. Please replace them with a RISE or Curaleaf location.
    Tahney
    Tahney
    1620255411
    Refused to serve me because I was a new patient and it was after 6 pm. Even though I had a valid medical card.
    Jeannie C.
    Jeannie C.
    1620168120
    This place has nice folks working but they are always short on the capsules so I have to drive to Gettysburg more than I like. Who is in charge of ordering the supplies if you know you have folks wanting a certain item then simply STOCK up on it
    Chris R
    Chris R
    1619142125
    They were very welcoming and the fella (Chris) gave me a plethora of information on what he thought would be best for me! Super easy, simple, and friendly environment!
    Charlene S.
    Charlene S.
    1616349838
    My husband is a patient at this dispensary the kindness they show him every time he comes in is unbelievable!He has a TraumaticBrain injuryAnd trigeminal neuralgiaAnytime He enters there's a building with fluorescent lights he becomes disoriented, the staff here helps him from the moment he arrives and helps him back to the car.Every time! So much compassion for the sick.I highly recommend this dispensery!❤
    Mikaela M.
    Mikaela M.
    1601994936
    The absolute WORSE online ordering experience I have EVER had. Just takes you back to the main page, can never actually place an order. Herbology in Gettysburg IS the place to go!!
    Hey Y.
    Hey Y.
    1592552587
    Always friendly and helpful customer service. My favorite dispensary in my area!
    Jacob K
    Jacob K
    1589303275
    These guys go above and beyond to make cannabis buying enjoyable. Very friendly staff. Great rewards program???? keep up the great work and thanks for your amazing service! God bless!
    Kyle O.
    Kyle O.
    1588784416
    Extremely friendly and knowledgeable staff, clean and secured facility. The security officer is the real one! Prices I don’t think you can beat anywhere else. Selection is very good too. There are closer dispensaries near me but I’d rather drive the hour to Hanover. Thank you staff members!
    Jim C.
    Jim C.
    1582844744
    Helpful friendly staff. Great products, selection and prices.
    Brent G.
    Brent G.
    1580827785
    Im basing this review off of my buddies experience in Florida. Im currently planning a trip to another buddy of mine who lives near Hanover. Cant wait to visit you guys when i come down. Also. Open up a store in Centre County Pa it would help us out so much!!
    ItstheDripp .
    ItstheDripp .
    1580650214
    Hands down the best experience around, I've become a regular and they greet me everytime, and remember me personally when I come in. Everything is handled very professionally and anytime there is a problem they do thier best to resolve it. The shortage is not thier fault!!If you want to see more product and change in the industry, then you need to actually complain and start talking to your representatives
    Nick H.
    Nick H.
    1575120895
    First time here and was really nervous about going in. I'm new to this and the staff was very very nice and comforting. it was very busy and the staff stayed professional and calm. I was amazed how fast they moved people through. They weren't pushy when it came time to purchase. Told them what I was looking for and they suggested a strain and I'm very pleased! Definitely will be back again.
    Tasha P.
    Tasha P.
    1572698612
    Very relaxed fast paced dispensary. Very friendly staff and the guard at the door is super friendly as well. Almost always a quick stop. Its a half hour drive from me but definitely worth the drive. One of my favorite dispensaries around.
    Tammy S.
    Tammy S.
    1571187161
    I really enjoyed my visit. Very friendly staff and made eye contact with me. Asked good questions to help me with my order. I felt very confident and comfortable with the gentleman who helped me. Recommend FLUENT to everyone. Thank you.
    Craig S.
    Craig S.
    1559975560
    Friendly staff very amazing parking also dog friendly ????
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