DONT GO HERE THEY DONT TRUST OR VALUE THEIR CUSTOMERS THEY ONLY VALUE YOUR MONEY. I bought something and was never told it needed additional accessories to make it work. I go back in to swap it out since I didnt even use the product yet I get told they will take it back then they say they wont take it. All I got when in there was back talk from the worker. I called the manager she said they will take back the defective product but I am S.O.L with the accessory I bought even tho I have both receipts for everything. Manager said worker told me it needed extra accessories and they didnt so the manager doesnt trust their own clients they trust their employees over their clients. They only want you for your money 🤦♂️.
Wayyyy too long of a wait I stood in line for over an hour and more then half of that time I was standing outside in the cold because you can't go inside the building unless 3 people leave the building,so one person can enter after a third person leaves the building. No reason to wait that long when there was 4-5 bud tenders at the cash registers.
Don’t act nice!! I do ask for managers and they don’t help! This is a bad business and I will celebrate when it fails for treating people like animals or meth heads! You know EXACTLY what you’re doing! It’s wrong! It’s old product at 40% off. don’t act like you’re doing favors ur selling the garbage! Terrible dispo. Rude. They lie on the menu online telling you it’s one thing but it’s not. I hope this dispo goes under these people suck!! Let’s PRETEND this is not medication. Does this dispensary really think it’s acceptable to treat patients like dogs? I’m so over you guys! You know we are humans too right? You rip us off and then force us to stand in the cold for hours like we are homeless only to get inside and see all of TWO cashiers playing like there’s not dozens of people outside! I’m going back to ethos I’m so tired of this! Your discounts are not worth being treated like an animal and lied to with online menu! I hope this dispo fails and goes down!
Edit- now they've replied while I'm STILL waiting outside, watching a line go nowhere, bc I guess reviews take precedent over patients... And I'm being gaslit. I placed my order over night and there was no such notice about not having curbside pickup today! If there were, I would have just ordered elsewhere. DO BETTER!Placed an order for curbside pickup and nobody will answer the phone or email. Do not rely on this place for your care if you are actually in medical need! This is a recreational dispensary in disguise
They’re always very helpful. They treat you great. Everyone has a bad day. You can’t judge for that but it’s a great place. That’s the only place I go.
Wouldn’t even give one star if I could go any lower. CONSISTENTLY giving out products that are 2 weeks away from being expired but still charging full price. They make you feel incredibly rushed when you are inside placing your order as well. 10/10 do not recommend this dispensary. Will happily travel the extra 35 minutes to the other Columbia care than go here again!!!! 👎🏻👎🏻👎🏻👎🏻
After enduring the god-awful website to place my order in advance, I was charged more than the advertised price when I got there. I could write a book about how irresponsible a company Columbia Care is, but bait and switch? I know you know better than that. You just don't care about patients at all, and it shows
I bought 7 grams of duct tape by gleaf and whn I opened it it only weighed 3.46. That’s far from a quarter and I did everything they told me to do email gleaf which I did 5 times with no response. I’d say I got ripped off by a huge company and nobody is willing to make it right!
Columbia Care Scranton Dispensary1740 N Keyser Ave, Scranton, PA 18508Yesterday I was clearly wrong misplacing my card. After we had some words , Security told me to come back after 8am to fight. So the security guard wants to fight even after I told him and the manager. I was suffering from a PTSD attack and showed the manager my service dog card .l thought Columbia cared about patients, the guard told me he was going to revoke my card. Involved the veterans administration and the PTSD national council. Emailed Columbia to apologize but they will answer. Can a guard shut my card off? Other wise I guess I need to file a police report.
6 people behind the counter 2 customers being taken care of ... in a line, waiting.... Need a better system or employees that can handle more than 2 ppl?. Ask Ethos. They got all that worked out.
The staff is awesome... love the:variety choose FROM
Great Place! I will not tip at a medical marijuana dispensary. It's essentially a pharmacy. I don't tip my pharmacist either. Do you?
I come here from time to time, the place looks and feels really welcoming. That being said, don't waste your time here. Colombia cares "high standards" are what's crippling the business when down the road you 100% get a better discount and 200% better quality! They continue to hold the discounts back because they are a huge corporate system now! Just don't, you will be better off going 2 min away and getting an actual discount.The long short: Overpriced and Way underwhelming products (particularly flower).P.S. 100$ for EVERY SINGLE 7G Is ROBBERY!Please, I implore you to go elsewhere!
I continue to go there because of their sales and reward program. I only go there on sale days. The prices have drastically been reduced within the past year and is worth another trip if you haven’t been there in awhile. I noticed the staff has also changed drastically which makes me wonder why those nice people aren’t there anymore. I can only hope they treat their staff as well as their customers.
I come here from time to time, the place looks and feels really welcoming. That being said, don't waste your time here. Colombia cares "high standards" are what's crippling the business when down the road you 100% get a better discount and 200% better quality! They continue to hold the discounts back because they are a huge corporate system now! Just don't, you will be better off going 2 min away and getting an actual discount.The long short: Overpriced and Way underwhelming products (particularly flower).
The only dispensary I visited since getting approved for Medical Marijuana, but can't find a reason to try anywhere else. Highest quality products, excellent customer service, and security is very friendly, I really do miss Chris and I hope he is enjoying his retirement.
Great product selection always a quick trip
Ok first off they only give 15% discount for the same that others give 20% but that’s not too big of an issue! What is an issue is their employee MARISSA, when she is answering the phone she is very rude and rushes people off, but in person her attitude is even worse, one time they had a sale and I had used the sale and decided to go right back in and use it again because it was such a great deal!!! Well she rings me up and is like $25 higher then I just paid 5 mins before and when I told her this her exact words to me were “well I work here and do this everyday I’m sure that I’m right and you are mistaken about what you just paid!” Well I showed her my receipt for the EXACT same thing I was purchasing with her and she storms into the back because she was upset I was challenging her price, 5 mins later the manager came over looked at everything and showed her where she did not put the discount in right. Not even an apology or anything just rudeness because I was right!!! Every time I deal with her she is very rude so just beware!! Other than that the rest of the staff ROCKS and the deals are great!!!
Great staff. Plenty to choose from. Great security very polite staff and knowledgeable of there products they sell.
I love ethos the people are so friendly and cant forget the dog???????? only place that does 20 percent off only thing that sucks is no loyalty points but the staff is amazing i tell everyone about ethos awsome staff very friendly and always so helpful
The website has incorrect percentages so be careful shopping online. I bought 7gs worth of Saxton Gelato Mint and it was moldy, which is a health risk and could have lead to illness. When I contacted the staff they said I needed to talk to the grower, which they didn't provide any information for. Altogether it was a terrible experience. 1 star is generous.
Great place. They’re very helpful and friendly.
Amazing people and amazing products. Love the discounts and all the people make your day. So helpful and kind ethos is my number one choice for dispensary
Outstanding customer service!! If your ever in the Wilkes barre area and need cannabis, stop at Columbia Care Wilkes Barre! Ask for Rob, he is the most kind employee and very helpful. Along with Jeff and my main man at the security desk you won’t just leave with your medicine but you’ll leave with friends. Thanks again and I’ll see you guys soon!
Great place. Very helpful and friendly staff. Hassle free registration and your good to go.
LOVE LOVE LOVE this dispensary! The website is super easy to maneuver and the reviews are always helpful, the actual dispensary is kept very clean, and every single employee is amazing. I got to talk to one of the pharmacists today (sorry I forgot the name!) and left feeling better and actually listened to. Wonderful place. Will be recommending to all of my friends! 😄
Place is great..waited my whole life to be legal...great choices.quik in and out..but pricey..but AGAIN legal.
I have to give a great personal experience for my first time ever thought I would have a medical Marijuana card in the state that I live in. I had to take charge for one. I have been through the winger in Oklahoma from rehab to 16 shots at once in my back and neck. Surgery after surgery. It took me to sit my husband down and tell him the reason why I wanted a card through PA. I highly recommend people who need to get relief with any medical conditions and I can say that I feel better now then taking whole bunch of of pain medication and I was on alot for everything I was diagnosed by a doctor in Oklahoma. Having a metal plate in my neck just made it worse than before. I'm done with surgery unless I really have to. I do appreciate all of you employees and thank you very much for your help and time. I'll see ya'll later.
Poor experience. On 4/21/21, during their business hours, I placed an order for Medical Marijuanna from Columbia Care Wilkes Barre. When I placed the order, there was no option to "pick up today" - so I opted for the first available pick up which was 10:30am 4/22/21. At the time of purchase, the purchase was 20% off - which was why I placed the order. I wanted the items, and I wanted the discount - based on the website, I selected the first available pick up time.When I picked up the items on 4/22/21, the cost came to $355 - there was no 20% discount as there should have been.After realizing the over charge, I called Columbia Care, but they insisted if I wanted the discount I had to pick up on 4/21, but I explained that wasn't an option on the online order system. The sales clerk who answered the phone explained that somewhere buried in their terms and conditions, it claims the product had to be picked up by a specified time. Again, I pointed out that their own website wouldn't allow me to pick this product up any sooner than this morning.
Best place to go for your medical Marijuana needs. Very friendly and knowledgeable staff. They also accept tips now.
Absolutely love this place!!! They are the gold standard of what a dispensary should be ran like! They are speedy, always have product in stock, and super knowledgeable staff!! Only downer is limited parking but you can find parking.
The Staff and Security at this dispensary are just the BEST people I’ve had the pleasure of meeting. They know their products, they take their time and explain everything if you have any questions. Very welcoming environment. I highly recommend this place.
Always a good place to stop by real fast. Great prices on flower. Just an awkward parking lot setup
Was my first time there and they were super cool.. kevin the cashier is the man. Totally rad dude could of talked to him all day haha
One of the best in the area.. Staff knows product well.. Make you feel like family every time you go in.. And cant say enough about the security guards..two of the nicest people ever. Love everyone there
Staff are incredibly courteous and punctual. I've had some of the best 30 second conversations with the older male security guard. I look forward to colcare expanding to accommodate their booming demand.
Very nice people great place. Friendly. Great customer service. There very knowledgeable of there products. I love Columbia care
Great dispensary, good prices and selection.
Very friendly staff and a large variety to choose from.
Friendly staff....very informative! Wish it wasnt so pricey!! But the staff is very helpful in helping you decide what is most helpful for you specific ailment.