Update**I went back into the store today and the situation was made right. The staff apologized for the confusion, and discounted my cart. I really appreciated them taking the time to address my concern and make things right.Thank you for valuing your customers — I’m glad we were able to resolve this!I wanted to bring an issue to your attention regarding my recent visit to your store. My friend placed an online order for me because I didn’t yet have an account. When I arrived, I showed my valid medical caregiver card and requested to create an account and have the online order transferred to my new account so I could receive the proper medical pricing.Unfortunately, the employee refused to do so because the order was originally placed under my friend’s name. As a result, I was charged full tax and ended up paying over $20 more than I should have.I understand the order was under a different name, but since I was present with my medical caregiver card and was creating my own account, I believe there could have been a reasonable way to correct this. I’d appreciate it if you could review this situation and get back to me, thanks for your time.
I love tree star, it’s an absolute joy every time I walk in. They are very knowledgeable and kind when walking through questions. I think it’s amazing that they offer loyalty points, it really helps out when I am needing a few extra bucks to score my sack. I’d recommend this dispensary to everyone and anyone that is looking for an enjoyable experience within their cannabis experience. And shout out to Chandler!!!!!! 100/10
Super uncomfortable experience with black man with the cool face tattoos . I hope he doesn’t scold and insult the other customers as well . I will. Avoid him next time I go in there
I always love their service when I come in and the cashiers here are always on point! I usually have no complaints..But I just recently purchased some carts and found out today that one of them seems to have two seals smashed into the tip, with liquid leaking all around it. Called to ask about returns because I am always told to keep the receipt for that reason… the return window is 3 days.. who opens up all the packaging on the first day?? I guess me, now. Very disappointed as I wasted money on something that’s leaking product.Be warned and fully inspect everything you buy before leaving. They say keep the receipt but if you have a busy schedule.. due diligence will help you more.
Very friendly and knowledgeable staff, great prices.
Awesome time every time I come in here definitely has that Homie feel anytime. I need help or explanation with something. They are right there on top of it. Everybody is friendly and nice. I’ve been coming here since they opened day Scott is by far my favorite budtender congratulations on the new babies. Can’t wait to have you back behind the counter. You are greatly missed
Treestar is usually a great place with friendly staff and quality products. During my most recent visit, I had a question about my monthly discounts not appearing, and the response I received—being asked if I wanted to look at the screen to confirm—felt a bit abrupt compared to the helpful service I’m used to. It may have just been a miscommunication, but it stood out from my otherwise consistently positive experiences here.
First time in Oregon was definitely enhanced and thanks to Tree Star and the Mule Fuel 👍💪🧠 I’ll be telling people back in Oklahoma they need to up their game 😂 thanks again ✌️✌️✌️
Don't come here if you have a vertical California ID, budtender didn't feel comfortable making the sale with it apparently. Never had an issue in the past or with any other business. Really disappointing, I'll possibly come back with state ID. Until then I'm taking my business where they can actually identify real IDs from the fakes.
I absolutely love this dispensary! It’s a short walk from my place, so it motivates me to get my steps in lolol. I genuinely appreciate each and every budtender here, they all truly seem knowledgeable about everything. Every time I describe how I want to feel, their recommendations are spot on and I’ll get what I asked for! There’s also a budtender there I frequently see when I come in, she’s always so personable and such a vibe to talk with (having a hard time remembering her name…). Overall, everyone here is a pleasure to interact with, and they’ll always have my continued support. 😄
I have gone to this dispensary many times and they have the most helpful staff. Lately Christy has been the one to help me and she does a wonderful job helping me pick out exactly what I was looking for. Can't thank Christy and Treestar enough!
Love the array of products here. Super friendly staff, Austin seemed very knowledgeable and helped me get what i needed. 10/10 will visit again
Best Bud Tenders around. Nick is very helpful he will listen to you and will tell you which product is right for you. Awesome deals all the time. From the very first time I visited the store all the Bud Tenders call me by my name as soon as I walk in the door. Makes you feel like your coming home.
Friendly and knowledgeable! Such a rad store visually and just an always easy transaction. Thank you very much to Christy and all the team!
Love the display of the product- best way to see before you buy - makes it easier to decide. Very informed staff and they actually ask each other instead of fluffing up a response with no real facts to get you to move on your way.
Excellent staff, top shelf bud, and the best prices. Don’t know what you want? That’s ok! The staff here are all very friendly and knowledgeable and will assist you with any questions and are so kind- really the best dispensary. And their name is an epic reference to Land Before Time - that hit me in the 80’s childhood feels ❤️
Awesome place and costumer service. Shout out to nick helped me find the perfect strain
understandable that it’s the only dispensary in town, and made well known by the pricing. B buds going for $10 a gram? Is comical. Drive 10 minutes to Salem and you’ll have those same B buds for 60-70% off. Also 10 % deals ? Better off paying full price. They need to be more budget friendly.
Great staff fine buds exceptional customer service!
Thank you so much for your kind support and helping with what i needed to help with the products you have and taking the time to explain to me and being so knowledgeable but with helping me understand what the product does and lastly to help me to cope with the loss of my a family member. I wish the medical field was exactly like all of you there, cause if they show compassion for us as you did, this country would so better off and many of us would be healthier in mind, body and soul!!!Thank youDate 2-08-24 at 3pm
The selection of fire was impressive. I love the display case. Much better than some places that blind their customers and have dirty cases where you cannot see anything through. The budtender was very helpful and provided great service. Dont skip on this place!