Very polite staff. The only issue with this place is they have no handicap parking. It is quite a long walk from the... parking lot to the store entrance. Kind of significant issue for a medical dispensary.read more
The people who work there are the nicest and most helpful place I’ve ever been to.Great, Amazing and so much... patients!!customer service I haven’t seen in a long time!Thanks guys for helping me out today 🙂read more
This review is based on the operations of the location and not the product because I have not tried the product. As a... first time customer, I waited for a hour and a 15 mins before someone attended to me. Then I was asked to go to the kiosk to select the products I wanted. I went to make the payment and was told they only accepted cash and had to pay ATM and Bank fees to withdraw the cash. I would really suggest some shifts/changes to these systems because I was left feeling very frustrated as a first time customer, hence the review.The plus of the time in the space is that the space is clean and well kept. Also, the staff were friendly.read more
I’ve been going to RISE, formally FPWellness, for just about 2 years. I’ve never had a bad experience. I’ve always been... greeted by friendly staff and that continues for the duration of the visit. Staff makes sure your questions are answered and that you are leaving with the correct items in your order. Product selection has been decent and continues to offer more variety. Top grades from this patient! Thank you for all you do!read more
As an older adult, I didn't know what to expect as I am a child of the 60's hippie generation. What an amazing place!!... The staff were so helpful and friendly and Kelly, the pharmacist, was so helpful in picking out my first try with medical marijuana. I look forward to going back when I need my refills as it was a most positive first visit experience. 😊❤️🐾🐕🐾🇬🇧read more
Best place by a mile anywhere in the area. The staff is super helpful, caring and kind. They are knowledgeable and... happy to help. Wouldn't go anywhere else!read more
Every time I go in, everyone is super pleasant… except one blonde girl. She is always grouchy. However, every other... employee is fantastic and knowledgeable. I recommend Rise to anyone!!!!! Also, they have sales and promotions ALL THE TIME!!!read more
Knowledgeable and helpful staff, the prices are getting better. Love this place, they're really kind and... nonjudgmental.I have a lot of health problems and don't like everyone to know my business so love how discreet this dispensary is.10/10 this is where you want to go.read more
Been coming here for 1 year now!!! I enjoy the professionalism, environment, and the opportunities to learn more about... this blooming business...and, really enjoy the products. They provide a curing medicinal experience. So different than buying on a street corner with measured safety included.read more
Absolutely love the environment! They're friendly and helpful and they're very thorough when making sure you have your... identification. The only problems I've ever truly had was how little they give you for a high price and that they require cash, but that's honestly to be expected in these times of uncertainty; especially with their line of products. Honestly I plan to keep going there for awhilePros: friendly, welcoming environment, the options, order online pay in storeCons: cash only, pricesread more
What a great place! Everyone there was SUPER friendly and put you right at ease! So helpful as well! I definitely know... why people go there! I will be going back there for sure!!read more
Best location for all your *needs*. Depending on product, prices aren't crazy. Have an awesome reward point system.... Medical card is required and currently only accepting online orders for in store pick up.read more
Super knowledgeable on all their products and great customer service by staff always.I left feeling very happy with my... experience..read more
Customer Service is on Par. Too much paperwork. I would suggest not to veer towards discounts on ground flower at this... point. The active ingredients work, but intake isn't enjoyable. It's like eating an MRE from 70 years ago.read more
Difficult to find. Amazing service. Great prices!
Staff are professional and caring. Very satisfied with my first purchasing experience as a medical patient.
As soon as I entered, and today was my first visit, I felt comfortable and welcome. The receptionist was hospitality... personified, the woman who cashed me out was helpful. The whole experience was excellent. I'm happy to have this dispensary in my community.read more
Great folks, great menu, friendly environment.It's a much different vibe than another place in the area, and I... appreciate that. They have a rewards program also, you can't go wrong there. Happy to give them my business.read more
Clean and comfortable interior but you are unlikely to have to wait more than a few minutes. All orders are on the web,... all orders are picked up in the store. CASH ONLY. Prices are about the same, high, but sales and discounts are common. Recommended. ????read more
I love this place! My favorite in Rochester NY thus far. I'm pretty Loyal so I'm sure I'll shop here for life.... Especially since they deliver as well.Great atmosphere and AMAZING staff. They are super helpful, friendly, informative and so laid back. Great deals and specials.Only issue for me is the parking.Other then that all ordering is super simple, done online, they even have a ATM machine in-house in case you forget to stop and grab cash.Oh, They also have a huge amount of products. Vapes, Edibles, Flower, Extracts, Topicals, Lotions and more.The Dosage of Thc and or cbd is also higher then anyplace else I know of in the Rochester area. I'm sure More and More are coming and I had a bad experience with the place on Ridge Rd. So I stick with Here and the Indian Reservation. I have to get used to the knew name. It'll alway's be FP Welness to me, lol!❤Thank's to all the Staff at "RISE" in Rochester NY????????❤read more
I was about to order something online, but I went into the location to look. It is kinda set up like a pharmacy, from... the front door.I asked the clerk if I could purchase anything without the rx card. The clerk stated nope, I'm going to need the card.Which kinda confused me. But I will be having a conversation with my Dr. come Monday, because I need a card Stat! I was afraid to order on line because I don't want to obtain anything illegally. Sooooo, I am happy I inquired...... but still a tad bit confused ????read more
Great people and outstanding customer service it’s a rarity and something to be cherished. As the state rolls out new... laws and undoes others, places will begin to pop up all over. Rochester already has a go-to team though. The incredible staff at FP wellness on University Avenueread more
For my first experience, me telling I was nervous was an understatement. The people who work within fp wellness were... amazing , knowledgeable and immediately made me feel comfortable when I walked in the door. It will be a place I plan to go to on many outings! Thanks again. You guys were absolutely ????read more
Absolutely great place and easily the best in town. Proper details and information always available to help make... informed purchases, including important CBD ratios. Great cycling deals as well.read more
Difficult to find but better prices and service than other dispensaries in the area. Much more convenient than... traveling almost 2 hours to other place. Better prices!read more
I've been coming here over a year now the prices R fair and the staff is knowledgeable
A blessing for those in need. Staff is highly professional.
Great service and an awesome staff who are very knowledgeable. Best dispensary in Rochester!
So, the operation of hours is whatever they say. I enter the store at 6:37 pm on Friday Sep 10th. I have my medical... marijuana card proper ID and they tell me it’s to late.. I’ve never been to a medical marijuana shop that turned future patients away. Anyway. Just coming here to say eff this place.read more
I went in yesterday and Jodi Iwas extremely helpful very reasonable price and a wonderful full selection I highly... recommend you check it oread more
My fav place to get MM in Rochester. Can't wait till it gets better and more stuff when NY loosens up
Kudos to the management. My questions were answered within 2 days. Thanks for that.The CuraLeaf ground flower is... really good if a bit too expensive. Don't waste your money on Columbia Care ground flower which is just weak powder. Side by side there is no question CuraLeaf is superior medicine for the same price.I really wonder when FP Wellness will offer flower that is not ground? It is legal to do so right now in New York and it would save patients a lot of money as it would be cheaper.read more
The CuraLeaf ground flower is really good if a bit too expensive. Don't waste your money on Columbia Care ground flower... which is just weak powder. Side by side there is no question CuraLeaf is superior medicine for the same price.I really wonder when FP Wellness will offer flower that is not ground? It is legal to do so right now in New York and it would save patients a lot of money as it would be cheaper.read more
Definitely the best dispensary in Rochester NY. They have such a great selection. Prices are the best also. The staff... is very friendly, and help you find exactly what will help you best.read more
Friendly and knowledgeable staff. Out of the way location. Mellow atmosphere.
Always a pleasure to complete a purchase or ask a question. Finally another Rochester company that delivers excellent... customer service skills.read more
Super friendly and knowledgeable staff. Great selection of products and they offer promotions from time to time. Best... dispensary I've been to around the Rochester area.read more
I have no experience in medical marijuana. I went through all the right channels. Towards the end it got confusing for... me and the whole staff walked mr through the process (thanks Alina). They all we're just purely happy to help. I felt pure joy in their store..read more
Great service, great products, even have discounts available! Friendly, knowledgeable staff. Great selection!
Great service. Everyone was so friendly and helpful. Prices were great too with all the specials and sales.
Great place will help you thru every question you have about any product they offer and show you any discounts you can... getread more
It's always a wonderful experience, and everyone there is polite and knowledgeable, prices are fair as well. I highly... recommend checking them outread more
Very clean and professional. Although they are allowing people inside, you must make an appointment with a 15 minute... window so it's never too crowded for covid and social distancing. I found their covid protocols to be some of the best of any type of establishment. The staff were courteous and helpful. I definitely recommend this dispensary if you have your card.read more
Friendly and helpful staff. Best selection of products and they restock regularly. Online ordering and delivery to... surrounding counties! Helpful for me living an hour away. Prices could be better, but that's not their fault, it's NYS. This is the best dispensary in the area for sure.read more
This place is hands down, one of the best experiences I've had with retail. They are so kind, and friendly. As well as... there attention to detail. You will not walk out of here without a smileread more
I had trouble with them not answering the phone when I first was licensed to get started. I found a product that I... like and now I can’t buy it there. I am uncertain if they switch around products regularly, but I definitely suggest your asking for clarification before you get to a good place with your pain and then not be able to continue.read more
Run by the kindest people around. Very efficient and medical type setting. It is highly recommended if you are a... medical patient.read more
Very professional, very informative. Quick service and no misinformation.
Everyone there worked together like a wheel on a new greased bearing. I was treated with respect, patience and kind.... This was hard for me to make the drive. I'm hurting from it. I have been pondering if I should do this or not. It IS giving me some relief so Thank You All. Have the best holiday season ever.read more
Staff is amazing, super friendly, very knowledgeable. They have incredible product. Worth every penny.
Great place to find all of your ”MEDICAL” needs from flower, to vapes. From tinctures to concentrates, and a whole host... of edibles and lotions. FP Wellness adds new products and product lines regularly. Their knowledgeable staff is always willing and able to help. They can even give you background info on all of their products so you can stay well informed on all of your medical needs.Their office is clean and sanitized regularly and currently they are compliant with all health mandates.MMJ card needed to get in and make purchases.read more
As a new patient, I was confused by their online system, at a point that the staff was responding to other issues. They... explained the situation and apologized for any problem I experienced. Nice folks.read more
As a new patient, I am extremely disappointed. It's as if they don't want my business. But fortunately, they aren't the... only dispensary in the area. They treated me as if I were trying to purchase some luxury item and not a medicine to give me relief from symptoms of PTSD. I may give them a try at some point, but I suspect they won't be around long if others experience what I did.read more
I have changed my rating from a 4 to a 1 due to the fact FP is driven more by profit than by service. They ran out of... 60 count Pharmacannis 20-1 capsules recently. They maintained stock of 20 count and refused to sell three 20 count bottles for the amount of 60 bottle. Seeing as how you have to be a qualified candidate with an updated card in order to purchase products, they have put profit over service. I have recently diagnosed epilepsy and I can no longer drive. Will be using a medical motor service to take me to Buffalo and back so that I can visit Pharmannis there..sound sensible to you?read more
Best dispensary in Rochester. Staff are friendly knowledgeable and efficient love this place I go every week
Great place. Loyalty program is pretty good. A few products are horribly overpriced even for the NY program.
Friendly and helpful staff, clean and comfortable atmosphere. I will definitely be visiting again.
So, I received my medical card. Called to make an appointment to talk to the pharmacist. Was given an appointment time... and told to send in paperwork. Did that and waited till half hour after my appointment. Called, was told I was on schedule but the pharmacist was never told. Said they would call me. Still waiting. Pharmacist went homeread more
Great staff, very friendly and knowlegable
Very helpful and respectful employees. Great products. Highly recommend to anyone on the fence about it.
You have a online ordering option but when you get in store they don’t have it in stock what’s the point of ordering... online Waste of time and gas So don’t recommend online orderingread more
I’ve had the best experience with FP wellness and their staff so far. I haven’t been able to go inside of the... dispensary due to Covid but I had an over the phone consultation with one of the most helpful and informative staff members. I was able to order over the phone and I was able to choose a pick up time. My first visit I was also given a first time customer discount. I can’t wait to actually be able to go inside and meet the friendly staff that has helped me so much! Strongly recommend them for your cannabis needs!read more
Prices and sizes that they advertise on their website are sometimes not what they charge in store. Their point system... does not always register money spent there. The sales are subject to change without notice sometimes the same day as the sale is offered. Roughly 1/4 of their disposable vapes flat out don't work and another 1/4 have issues. Due to the current COVID situation they aren't accepting returns. Reasonable, though ironic because when I inquired about the pricing situation on their website; the pharmacist Michelle, with the dead tooth, felt it necessary to come outside and yell in my face (less than a foot away) like it was my fault their prices on their website were inaccurate. This is highly unprofessional especially in a business that works with people suffering from PTSD. You maybe asking yourself how did you know she had a dead tooth, well while screaming at costumers handling and preparing medication for some of the most vulnerable in our population, she wasn't wearing a mask, or any other PPE, during the height of the COVID epidemic. Avoid this place like the plague. Poor costumer service, price gouging, sub-par products and eventual legalization will lead to the failure of this business, which I believe will be a good thing for the community. In the mean time, Columiba Care, also in Rochester offer a 20 percent discount for new costumers and first delivery is free. Columiba Care has also shown immaculate respect social distancing laws, has correct pricing on their website, and has higher quality products at comparable prices; with the added bonus of not endangering the costumers and treating them like garbage. (I have no finical interest in Columbia care, just a concerned costumer.)Furthermore, during normal airline pricing if you are planning on spending around 450-500$ it is cheaper to buy a plane ticket to Colorado or hop in your car and drive to Massachusetts to make purchase there. Stay safe.read more
Horrible service, do not go here! Spoke with Michelle and she was awful to deal with
HORRIBLE process! I'm in line with 11 other people whom are equally frustrated. Please figure a better process to serve... your customer!!read more
Great customer service. Great product.
I returned to Greece after living in a state allowing actual mmj use, and the ability to remove 12 prescriptions (not... pills) from my daily Regiment.After obtaining my NYS license card last year, fp wellness staff have repeatedly proven themselves as caring, knowledgeable, and honest in there services.After hearing repeatedly of various dissatisfactions from clients at other area pharmacy shops, I would highly recommend this location to you for all your mmj needs. For me it is worth the 15min drive from my home, around Greece Ridge mall to the city.For recommendations on products, this last visit they recommend a cureleaf vapor cartridge- the preimium 80%. This has been the most effective product yet available in NYS that I've tried, that replicates the effects similar to true indica flower available back home.Stay safe & keep smilingread more
Seriously love this place ! Just started going here and as a first time patient they were so nice and helpful. Great at... listening to pick out the product right for you. I don't understand the bad reviews that are on here bc I couldn't imagine anyone I've dealt with there being rude or unprofessional. Amazing products too! This is definitely the place I'm sticking withread more
Definitely recommend this place so much better than the one on ridge road and the prices are way cheaper very nice... experience at this placeread more
The staff is Fantastic! From the moment you walk in the door, you're greeted! The Pharmacists are Very Knowledgeable in... Their Product Selection as Well as their recommendations. They are also Great at listening!read more
This dispensary was great!! As a long time Cannabis user, and 1st time medical marijuana patient, I was so impressed... with the pharmacist and how right they got it for me. Being new to MMP, it’s confusing and expensive if you don’t get the right pharmacy. These people were genuine,yet professional & really want to help their patients.read more
I would rate them literally lower than 1 star. The lady that waits on you was rude to me. She claims they don't take... refill appointements however I had made one over the phone prior to coming in. I specifically stated that I had to be somewhere after . I was on time if not early for my appointment . When I asked politely why I was not taken on time and that I had to be somewhere , all I received was attitude from her. She should be the last person dealing with customers. I highly suggest not coming here. Worst one out of the 3 facilities I have been to .read more
Thanks fp wellness, although your entire staff have been friendly and professional, Ms Nichole and Ms Michelle are... awesome. They are understanding, and knowledgeable about the product line and know how to assist their new customers who have held their mmj card in other states, by educating them in the available prescriptions in NYS vs unprocessed natural flower available in those other states.. thanks fp wellness! Thank you for your time, your care and your attention to customers. Until NYS decides to allow the citizens who hold a NYS mmj certificate to obtain non processed/ natural flower, prescription product, I'll proudly send those who are in the search for a new pharmacy, to you.. peace, play safe and have a great day!!read more
I've been a very satisfied customer for about one month now. I recently heard of FP Wellness from my prescribing doctor... and have been going to 2 other dispensaries in the past year. The staff is very friendly and knowledgeable and the product has variety and is superior product.read more
Super friendly staff great product. Remember people the prices and product are not caused by the dispensaries they’re... caused by the poor implementation of the program. This place will be booming when they reform the medical program.read more
Much better than that other dispensery. They offer products from other providers so you don't have to be stuck with the... same strain used to make CC's products. And the prices are much better! No appointments necessary, just walk in. Oh and the staff is most knowledgeable. I posted a review of Columbia Care on their website. It will connect the two reviews together. And my feelings about FP Wellness have yet to change. You are cutting yourself short if you don't check out Fp Wellness.read more