Great location. Folks are there to help you. Good energy for sure. Marsha was the best she helped me pick out the best product for me. Used to go to their Yonkers location. This is 100x better.💝💘
Outstanding customer service ! d Denies Was Extremely helpful knew exactly what I was looking ! Definitely would recommend this location !
came here after vireo a few blocks away tried to make me wait a day despite them being open and place limits on my order. The store was so cool and comfortable and the staff was incredibly friendly and welcoming. I walked in 15 minutes before medical purchasing closed but they still took me and I was able to order without any crazy low limits. I’ve also gotten delivery before and had a great experience as well. I will not be choosing another dispensary over etain again.
We were at the Westchester Food and Wine Festival this weekend and this store had a booth there. They were giving out samples along with the Drunken Chef. We had a few cocktails with their powder in them and it was just perfect. More importantly, their representative Jess, couldn’t have been sweeter, more helpful and knowledgeable about their products. She was so lovely and we are going to definitely become regular customers. The products are excellent, packaged beautifully and give the perfect relaxing feeling. Can’t wait to visit the store!
Absolutely phenomenal experience at Etain! Scott was incredibly attentive and answered all questions to best suit my needs. Took the time and care as to help me as a client which is not something to be taken for granted in my opinion. Highly recommend!
Outstanding customer service ! d that Denies Was Extremely helpful knew exactly what I was looking ! Definitely would recommend this location !
Such a beautiful store and the staff is just amazing! Went to their opening and had an amazing time.
carts I bought here always oxidized on the top layer of the cart when brand new, pre rolls and bud aren’t the best…clean and artistic store( tried to ask the manager to replace my cart but he was too high and kept saying we don’t do exchanges or returns just because of a little oxidation…)
I love this place! Employees are very knowledgeable, welcoming, & also patient. The vast product selection allows great options for both beginners and experienced consumers. Definitely recommend.
Long standing customer of your Yonkers location... following my friends up to WP. magnificent customer service... I was so happy to hear a familiar voice, my girl Marsha who always holds me down.. Hearing her voice was music to my ears!!! As always, the team at Etain gives the best recommendations for my personal needs!!! Looking forward to shopping in this beautiful shop in the future!!!
Such a beautiful store and the staff is just amazing! Went to their opening and had an amazing time.
I love this place. Brand new and friendly staff. Best in the area.
Today was my second time for recreational shopping at Etain Health Dispensary. The store is extremely clean and has a HUGH variety to choose from.Vito helped me out today and she is amazing! She is very knowledgable about the products, friendly and patient! I will be asking for her next time I stop by.
Employees are very helpful and polite. Their selection is kind of light but I’m sure it will expand as they settle in and get know what locals are looking in particular! Great location at 75 Mamaroneck Ave. White Plains, NY on the corner of Mitchell where the back used to be. They offer medical and recreational. They had exactly what I was looking for!
It fast like the product and the customer service
Great customer service in dispensary and with delivery service. Staff is very courteous and knowledgeable about products.
Customer service is great. I feel very comfortable when I go there very patient. I am very kind. No complaints at all.
I purchased a XL Forte for $119.00 with first time order discount included. It was a regular cart, for one it doesn’t have any effect. Was unable to get a exchanged or refund. I would not buy from there again. I have read other similar complaints and yes all that packaging is unnecessary, with their logo bag who they being discreet about?.
Prices are terrible I get way more from other dispensary’s for half the price at times staff and everyone are great but prices and product isn’t worth my opinion. $50 bucks for a small when I get .3 disposable for 35
The staff at Etain are always friendly & professional. The waiting area is very inviting & comfortable. I like that they offer a variety of products/accessories, have special discounts & offer new strains, all of which assist with my various medical needs.
Jordan and Amy were amazing. Made my visit informative and easy. I appreciate the help I received and knowledge that was gained from conversing with them. Thank you again and see you soon !
Very clean and staff is professionals. I bought some caps took one didn’t work . Waited 2 days then took two caps . WORKS VERY WELL GIVING THE DESIRED EFFECT. Will buy againThank you Etain
Denise was very informational.. I got to keep certain discounts for the next purchase which was awesome!
Staff excellent. Products very good. Parking is difficult . Clean and Morden looks great.
I was very impressed. They are professional and give you great confidence in your purchase.
Ordering online is super easy, super quick pickup process, people are friendly. Definitely prefer this dispensary over others in the area.
I feel it's run very professional and the product is very helpful just wish it cost a little less but overall I recommend people to go there and try their products
I’ve been going to Etain for a couple/a few years and I’m SO GRATEFUL to them. I started at Etain in the hopes that I could get off of the opioids I was taking for horrible chronic pain, and lo and behold, I haven’t used one single pill!! All thanks to the FORTE Motif and the FORTE tincture. I wish their prices were more affordable. The tincture (large) doesn’t jive with the instructions. If I did, I’d only get 3-4 uses.Michaela (and everyone else) is fantastic and so incredibly helpful and knowledgeable.Thanks so much Etain!!!
Super polite and helpful staff! Excellent quality. I swear by their motif vapes.
I've been coming here for years and they're always kind courteous patient and very attentive to a patients needs....I will go nowhere else except to Etain.
Staff was friendly and pharmacist was very knowledgeable. Had a pleasurable first time experience.
First time visit and very helpful staff. They were all willing to answer all my questions. Definitely will go back. Thank you for making the process so easy.
Everyone at Etain in Yonkers is friendly, compassionate, and helpful. One time, the pharmacists Denise and Amy once helped me figure out that an issue with my vape was a faulty pod, and they just gave me a free replacement. They were so nice and knowledgeable. Another time, Alicia took the extra step of phoning me to confirm that my order was ready, because I was concerned that I had not received the usual text confirmation. I use different dispensaries, depending on where I am, and Etain is always wonderful!
TLDR: Highway Robbery. How in good conscience can this company overcharge by such an exaggerated amount and why are people continuing to buy from them?Two stars because staff were friendly and tried to be helpful.First time here, had skimmed through the site before coming. Wanted to buy tinctures and was passing through Yonkers. Thought it would be similar to dispensaries I've been to in NYC. Not at all the same. Located on the second floor of an office building. Crowded area in downtown Yonkers. Parking is difficult. This location is set up more like an office than typical dispensaries with glass display cases that staff work behind. The purchasing process here was much longer than I expected.The tinctures I purchased were described as "small" and "large". I hadn't looked on the website at the volumes given before coming. Figured it would be comparable to what I've purchased before at other dispensaries.They give you the tinctures packaged in a much larger, sealed plastic container so you can't see the size of the vials. They then put the sealed containers in a larger bag which is zipped closed and then given to you. It was way too much packaging.After leaving, I opened the packages and was in disbelief and shock at how small the tincture vials were. The tinctures I bought were 50% off because they said that that they were older formulas that had been discontinued. Even with the discount, it was a total ripoff. On sale, I paid $30 for the 5mL vial which is the size of my pinky finger! I have small hands. The regular price would have been $60 for the 5mL. For comparison, Curaleaf gives you 30mL of tincture for $55!! That is 6x more product for $5 less!I guess Etain's gimmick is that they give you small quantities that are supposed to be super potent so you need to take less but seems like a bunch of hooey to me.
TLDR: Highway Robbery. How in good conscience can this company overcharge by such an exaggerated amount and why are people continuing to buy from them?Two stars because staff were friendly and tried to be helpful.First time here, had skimmed through the site before coming. Wanted to buy tinctures and was passing through Yonkers. Thought it would be similar to dispensaries I've been to in NYC. Not at all the same. Located on the second floor of an office building. Crowded area in downtown Yonkers. Parking is difficult. This location is set up more like an office than a typical dispensaries with glass display cases that staff work behind. The purchasing process here was much longer than I expected.The tinctures I purchased were described as "small" and "large". I hadn't looked on the website at the volumes given before coming. Figured it would be comparable to what I've purchased before at other dispensaries.They give you the tinctures packaged in a much larger. sealed plastic container so you can't see the size of the vials. They then put the sealed containers in a larger bag which is zipped closed and then given to you. It was way too much packaging.After leaving, I opened the packages and was in disbelief and shock at how small the tincture vials were. The tinctures I bought were 50% off because they said that that they were older formulas that had been discontinued. Even with the discount, it was a total ripoff. On sale, I paid $30 for the 5mL vial which is the size of my pinky finger! I have small hands. The regular price would have been $60 for the 5mL. For comparison, Curaleaf gives you 30mL of tincture for $55!! That is 6x more product for $5 less!I guess Etain's gimmick is that they give you small quantities that are supposed to be super potent so you need to take less but seems like a bunch of hooey to me.
I am really happy with the service at Etain! That being said, I wish they carried GUMMIES. I also wish the prices weren’t so high. I realize that it’s a business but for those of us who suffer from chronic pain and NEED something other than opioids to help, the costs of some items keep this choice in far reach. The Motif vaping pods are (for me) very costly. But WELL WORTH it.
Great customer service. Top notch products. Staff is very helpful and knowledgeable.
I love Etain. The staff, especially Denise are awesome. They explain about their products. They educate you. This is the only dispensary I go to. They are the best!
I generally like Etain but I'm disappointed by my visit today. I bought their new motif pod assuming that I would be able to use it, but they put my purchase in a new plastic bag so I didn't realize until 5 hours later when I arrived in another City that I won't be able to use it until I drive back to Yonkers to buy a new pen for it. Since they hid the purchase it would have been only appropriate to confirm that I had what I needed to use it. Now I have to find another local provider and have nothing for tonight, which is what I bought it for in the first place. Very frustrating!
Very professional and a wonderful decor. Very welcoming. Thank you. Needed that.
Everyone is friendly and helpful. Any issues, they resolved it right away!The delivery service is very convenient. Thank you!
I've been a LOYAL customer to them and everyone has always been super nice and professional. BUT the last couple purchases I made were extremely disappointing. I usually either get lozenges and the powder (forte) and when I tell you they had ZERO effect on me, I tried a few and was hoping it was just a couple of lozenges that were off but this must be the placebo pack. This stuff is wayyy too expensive to not do what it's supposed to and I definitely don't have the money to keep giving them the benefit of the doubt. I just hope going forward they improve it cause it sucks when something you really need doesn't work but this is DEFINITELY it for me.
Since there's so many bad reviews I'm not going to wait that place! Good job receptionist!
the receptionist was extremely rude, we came in with a valid NY medical card and just had some simple questions. She gave us the biggest attitude and was so nasty to us, we were extremely offended. She even had the audacity to talk to one of her coworkers(?) about us while we were waiting for the elevator. will never go back. so disrespectful.
I've been to other dispensaries in new york & i use ground flower and vape for my source in medication, this dispensary is by far the worst i've been to in all honesty. Clean, yes. Professional, yes. As far as product goes my vape cartridge wasnt full and usually is at OTHER dispensaies & the ground flower was really poor. It was actually misleading, im thinking im getting something with more of a powerful effect & instead i feel opposite. poor quality cannabis, but thats just my opinion & what doesnt help is the fact its only one strain of ground flower to choose from which i don't understand. it would be nice to see some a variety of different strains to choose from.
My interaction began with the person who answered the phone. She was extremely rude and dismissive. She didnt let me finish my sentence, interrupted me all with the worst attitude. If I could give them zero stars I would have. People who are calling are usually dealing with some sort of medical issue and are vulnerable and sometimes may have life threatening conditions. That is why is it even more important to be kind and helpful rather than rude and dismissive.
So I went in December 8th 2020 as a new patient staff was very friendly very knowledgeable very helpful, very nice location only issue that I had was for a small vape for $50 which came out to $45 after my discount the portion that they give you is very small other than that the product was very potent very strong in the car wasn't even filled halfway it was more filled at the end I will definitely not be coming here again I felt like I got robbed for oil that was filled empty towards the end of the tank what a shame didn't even last me a day
Rodolfo and all the staff is really nice and totally patient, place is clean, organized and clear. Located on the 2nd floor, the elevator is all the way on the back.
We have been dying to try this place out!! And it blew us away. We were greeted with a smile by Chantelle. She was wonderful. Will definitely be back in the future.....
The staff are awesome and so are the products and services. I have nothing bad to say at all. My experience is always great! They deliver to me which is so awesome since it would be hard for me to get there all the time.
Very nice staff, clean office, easy pick up. I vape between .05-.1g of their Forte in my dynavap and I’m happy with the effects. I also appreciate the boveda pack in the container to keep the plant fresh. Nice touch.
Good quality but too overpriced!
Went there today the customer service is amazing. Marisol is really helpful and super professional. Thank You!
I enjoy coming to the Yonkers office. Everyone of the staff who I’ve met is kind and helpful and understanding.
Great service and people!! Forgot my baseball cap at there Yonkers location, staff called me a number of times for baseball cap retrieval.
I did not mean to put two stars earlier. I must have gotten sidetracked. My experience with Etain was absolutely awesome from beginning to end. They are all so great and Jim was so caring kind and knowledgeable Definitely nothing negative to. say
Best medical marijuana oil on the market in NYS. Definitely the best prices as well. Don’t be fooled by Vireo’s monopoly. Etain’s Forte(20:1 THC) mg/dollar ratio to Vireo’s Red (19:1) is less expensive and of a higher quality. They also offer free delivery now. Look out vireo! LolSeriously, Etain is the best MMJ in the state ATM.
This was my first visit and Etain was great. Nice, helpful and professional staff whom answered all of my questions and provided a quality impression. I will definitely go again
Easy to get to. Valet parking is a relief in case you can’t find a spot. Everyone is really nice. The pharmacist took his time explaining everything and listening to my questions. That’s important to me...actually listening.
I have been using Etain for 2 years now. I find it better than its competitor in professionalism and courtesy. The office is aesthetically pleasing and comfortable. The online ordering system with convenient flexible pick up makes life easier. The staff is friendly and attentive. The products I find superior and more effective as well. They are pricey as the whole current market is but their customer rewards system definitely eases the burden. There is a wide and diverse range of products available and more are forecasted on the way. Most importantly I feel comfortable and confident that I am receiving the best care possible.
I got two carts in May. Setting aside the absurd price, the product is so concentrated that unless you use it all immediately, you will no longer be able to use it in any reasonable way. The carts are supposed to be kept upside down but if you keep them upside down but it takes AT LEAST 24 hours to wait for the product to move to the other end of the cart so it can be used. So each time I want to use the product I have to wait a day.
Caregiver for my uncle.has been working great for him.Best products! Best Dispensary in Yonkers! Refill room girl (sorry couldn't remember her name)was very knowledgeable and helpful all the way through. All staff at this dispensary are the best! will keep returning..
I would like to express my gratitude for the help and guidance I received from Etain and there staff!The knowledge and understanding they express during the troubling time with my father was very confronting. I found the pharmacist Ms. Zachar extremely knowledgeable,helpful and generous with her time in guiding us towards the proper products that would help my father. He has been taking the recommended dosage for sometime now and has shown more stable behavior. Thank you to all!!!!God bless!
I got two carts in May. Setting aside the absurd price, the product is so concentrated that unless you use it all immediately, you will no longer be able to use it in any reasonable way. The carts are supposed to be kept upside down but if you keep them upside down but it takes AT LEAST 24 hours to wait for the product to move to the other end of the cart so it can be used. So each time I want to use the product I have to wait a day.