Columbia Care Dispensary in Riverhead, NY
Based on 207 reviews
Cherie F.
1701012728
So helpful and an easy experience. This place is the best, everyone makes sure you have been helped! Thank you!
Mae R.
1696688791
I have been a patient here for 4-5 years. The constant transitioning to something new seems to take away from the experience. Within the last two weeks, the dispensary went from a recreational/ messy feel that gave me anxiety back to the medical dispensary vibe with professionalism.No one should be coloring at the front desk. Period. Those people happened to give me wrong information re: caregiver card, which as a disabled person/ brain injury survivor- frustrated me. They told me my prescriber had to do it when in fact it’s the same as it’s always been. You do it online.You can be nicer than nice but if this is a medical dispensary- you have patients NOT customers. I have a strong idea what it takes to be NY state legal. You need to know the protocol. This should be a hub of relief for patients whom are dealing with multiple ailments.They did get it together, though! Seems like they got their mojo back the last two weeks. I love the new brands with higher THC content. I love not hearing heavy metal as I wait for my order. And it’s always great to see Cindy who knows my situation and makes sure to make me feel welcomed and in the loop. She’s an OG and it’s really helpful for me because she makes me feel at ease. Maybe it’s about having staff of all ages, as it helps the older generation be more comfortable in asking questions.Shout out to Chris for having a tight system and a great recall!Hope to see more great ideas like weekly sales and other engagements that make sense! Thanks!
Karen F.
1692192430
Seed and shame should be the brands name. Your royal head ache really sucks. No sealed tops smells like hay or nothing. Use a little of that plastic from your 60 gram container holding 3.5 grams to make a top and seal it. But I still don't even know if your bud will be ever as good as cura leaf go curaleaf only cop curaleaf and your money won't go to waste #curaleafwillneverbeonsalehereforareasonandthatreasoniscuzitsfireandaccuallyworthmoney
Ryann F.
1690838180
Everyone there was so nice and helpful. The experience for my first time ever going to a dispensery was so good and comfortable
Jacob M.
1689660560
High prices even for NY. Should have better sales and overall prices in a market that is getting more competitive everyday. Super friendly security guard and ladies at the front desk every time. I go here on occasion and have had good experiences here and is closest to where I live. The pharmacist today was rude and very unhappy and acted as if I was being difficult and disrespectful. I was trying to be nice and appreciative. They Didn’t really seem to like there job or care about customer service. Kept rolling there eyes and telling me how much buttons they had to press and the computer screen had to change when I was deciding what I want. Didn’t want to talk at all about products or my needs. Not interested in saving me money. Most of all made me very nervous and uncomfortable. I have never felt this way in any dispensary and I have been to dozens. I don’t want to single any employee out and we all have bad days. But it’s Better to drive the extra 45 min extra to Sunnyside or the botanist 1/2-3/4 the price and all the pharmacists are all happy to share there knowledge and to spend time with you getting you the best deal and medicine you need. Let’s hope it gets better. Columbia care maybe it’s the work environment or the stress you put on employees and the computer system needs to be changed or something I can’t see but I want this so badly to be my spot instead of all the extra driving.
666
1689193625
Arrived at 530 and was denied because they called me a new patient? I've shopped at other medical store but some how in there eyes I'm a new patient. This is only med dispensary for 1h 20 mins . Needing my medicine and going without doesn't work so it ends up feeding the grey market because you close early,you don't wanna make $$, and you treat your patients like they are just a stoner needing to smoke not a patient in need . First and last time will never recommend this place .
Luis G S.
1688678153
Cant walk in 20 mins before closing to place an order so why is this place open till 6? And why is there nowhere on there website explaining this? Lazy. Dont care about patients. Go to another dispensary if you can
Erin H.
1687550667
Edit: while I still believe it is too difficult to reach this office for a community that obviously have chronic medical conditions and are going to need to call ahead or schedule deliveries, if you go on off hours, everyone is consistently friendly and very helpful when you are there. After going at 1030, shortly after they opened on a weekday, my opinion improved. But I maintain that they are too difficult to communicate with when you are not physically there.Original: This office must be very busy because they are nearly impossible to get in touch with. They also provide little to no assistance or explanation in repairing paperwork issues they claim exist without explaining. It seems they do not understand they are dispensing to folks with disabilities (including neuro/memory or psychological) who might medically need more attention and assistance than average customers.
Chris M
1687272164
Front desk is very helpful But prejudice staff in the back ; don’t recommend and won’t return ; they see color when “helping” out. Sad times praying for them thou .
Christopher G.
1686933394
I love Columbia Care in Riverhead. They have sales all the time. Really. All the time. They carry flower from many cultivators as well! Staff is very helpful, respectful and pleasant.I've been going there for a few years now and I typically place my order ahead of time. I think that Cindy , behind the counter, has personally helped me with suggestions and always gives my son like 6 lollipops. He loves her too. Final thought. Great medical dispensary with a great selection of everything you can think of.
gail D.
1685245165
Always, nice and helpful. Never feel rushed.
Erin H.
1680204227
This office must be very busy because they are nearly impossible to get in touch with. They also provide little to no assistance or explanation in repairing paperwork issues they claim exist without explaining. It seems they do not understand they are dispensing to folks with disabilities (including neuro/memory or psychological) who might medically need more attention and assistance than average customers.
Eddie H.
1676733551
Need to have sales more often prices are a little high
Kaitlyn S.
1672433853
Welcoming. Friendly. Highly knowledgeable staff.
Carla
1669338360
I love Columbia Care! their level of professionalism mixed with just plain friendly, creates a very open, welcoming good vibe for all. I’ve never been disappointed going there by anything they’ve ever done I will say that the powder marijuana powder is nowhere near as great as the whole flower, but is do yourself a favor and get the flower, it is expensive but it’s worth it or else I would need so much more pain medicine, which is cheap but not good for me and my body, like MM!
Danielle R.
1666747991
I thought this place had a comfortable environment. The staff was friendly and informative. Thank you to Jason & Chris who helped me out. 👍🏻
Kevin M.
1661692418
Why does the owner only comment/reply to the 5 star overatted reviews only?Maybe should work on the customer satisfaction with the majority of the negatives to improve and actually get some " Real " reviews....
Jim M.
1661439004
Very unfriendly and difficult. They go out of their way to not fill your order. On two occasions was denied because I had ordered too much that month ( from other dispensers). One other time rejected on line order due to their computer problem. In response very rude and not willing to put a manager on phoneExpect super long waits if their is success
M
1658672650
How is it 2022 and I just bought product worse than the stuff I could get before legalization? Absolute garbage flower. I bought 3 different strains, all grown by Columbia Care.Each one was packaged in mid 2021 and expires in 1 month. Each one is bone dry and each has a strong odor of decaying plant matter, not far off from a bag of fallen leaves and yard debris you'd collect in the fall.The product is so weak that I bet you'd be harming your health with the quantity one needs to ingest to get a noticeable effect.You don't even have to take my word for it. Just compare them to ANY other dispensary and the insulting lack of quality will be apparent.
M
1658612439
How is it 2022 and I just bought product worse than the stuff I could get before legalization? Absolute garbage flower. I bought 3 different strains, all grown by Columbia Care. Each one is bone dry and each has a strong odor of decaying plant matter, not far off from a bag of fallen leaves and yard debris you'd collect in the fall.The product is so weak that I bet you'd be harming your health with the quantity one needs to ingest to get a noticeable effect.You don't even have to take my word for it. Just compare them to ANY other dispensary and the insulting lack of quality will be apparent.
Lara H.
1657373867
Been coming here for about a year, love the product and most of the staff except for one register lady who is incredibly rude. I was waiting patiently for over 20 minutes and they served someone ELSE who came in TEN minutes after me, so i obviously asked why he was served when he came in much later than I did, and received nothing but a nasty attitude from this lady. Talked the manager but nothing can excuse the horrible service.
charles P.
1655242150
Man it's a good thing I didn't have to tell people to put their mask up I know I would have been in a lot of fights. She doesn't know why I had the mask off before she started screaming at me after 30 sec. Just so happens I was having a asma attack. I needed my inhaler . As usual people are just clueless to the situation.
Tim S.
1653689596
First time I was happy with the staff and very happy with vapes and gummies
Elena L.
1653687472
Everyone else working there is kind except the Manager, hope you don't get him to serve you! he has 0 tolerance when its your first time and you ask questions that naturally you need to know if you are not familiar with CBD OR THC he will trick you into buying what he wants to get rid off b/c of the expiration dates / he will give you the wrong thing for your condition/you wasted your money and he does not care, as simple as that, is who he is! check the expiration dates please! and do your own homework as to what is good for your health or ask your doctor! I Kept saying i need only CBD absolutely don't depend on him to give you any logit answers he only seem to just want to get rid of the old merchandise, he made me buy 3 wrong items for my condition, and i have to through all out! just be aware of that place go prepared and when you do check the exp dates as well, that's my word of advise to save you from wasting your money on the wrong item needed for you particular condition! he kept showing me how he cant take anymore questions/ gave me totally the wrong meds /and the following day he pretend that he did advise this and that, when in fact he did not! example 1/ i asked for a lotion and he never mentioned that he carry's 2 different strengths he chose which one to give me that had the short exp date! i will say no more i regret not knowing things before stepping my foot in that establishment!
F G
1646348449
Awesome, smooth experience today. I recommend
Gary S.
1643751987
The staff has good intentions. The quality of the product is subpar, and nothing special. I'm not sure if it is a State, or dispensary related situation. But medical marijuana patients, deserve better than this. Over 300 an ounce for shake, and 70 for .5 vapes. I can't even afford my medications, and now there's a concern over the quality. Where are the data sheets, that specify the details of what you are consuming. You can tell the program hasn't reached its full potential yet.
Jim B
1642280718
Friendly staff made the process so easy to get in and out with a friendly smile.
Bub R
1642132858
Staff is friendly but the selection is just awful. Their own brand of flower is some of the worst I have ever seen in years, dispensaries and street cannabis included. It’s old, dry, brown, and full of stems and seeds… whether you smoke it or vape it the taste is foul and the effects are minimal to none at times. Luckily now they carry Curaleaf flower which is much better but only a few strains and not the ground versions. They get away with the poor quality flower as the nearest competition is 46 miles away, hopefully new dispensaries will open up in the area and push them to improve. For now, there is much to be desired in comparison to Sunnyside and Curaleaf.
Naomi M.
1640616033
Each & every visit has been nothing but smooth. The staff is extremely friendly & knowledgeable of all their products. Not to mention their cannabis products are pretty good.
Nick S
1638380764
I have nothing but nice things to say. Everyone here is very patient and accommodating and are always happy to help someone who begins with the honey. Highly recommend
C'mecca C.
1632851159
My fav pharmacy around here, hands down. Professional atmosphere, respectful and knowledgeable staff, as well as a convenient location. The only thing is some of their prices are 🤔 I try to be realistic… soon NY will have more competitive prices like other places. Columbia Care kind of has a monopoly on the “east end” of Long Island. Also, their selection isn’t that great, ground flower is trash, and the concentrate is way too expensive for what it is. But, all that aside, they’re GREAT. They medically talk to you, like a patient and not a customer browsing a retail store. No stupid questions 🙃 I like the ambiance enough to pay the premium prices for consistency 👍🏾
David H.
1630458962
Pretty sad you have to get ground up flower,and please don't even try to defend that.Thank you
Susan T.
1628287261
The smoke is really in need of an upgrade. It'doesnt have any smell and dry dry..lots of stems...Cura leaf In carle place,ny 10xs better
david T.
1622333424
Very low quality product. After visiting Medical dispensaries around the USA.....this might be the lowest quality flower products available. Unreal, that this corporation uses the Legal system to maintain a monopoly....Any shop allowed to compete with them would blow them out of the water, in both product and service. Ground A+ buds from a barista was what i imagined, a sealed container that was ground 2 months ago was what i got. Average wait time 20min. Sick patients that require medicine really deserve better.
Chris T.
1622053702
Very nice and helpful staff. Inside is so clean. Great prices.You can order online and pick up at the dispensary. You can also just go down there with your card and order at the dispensary. I know that there is another dispensary in Farmingdale, however I have never been at that location. But it's the same thing as the Riverhead location. Hope this helps. If I can help in any other way.. lmk
Chelsey N.
1617734044
It’s like a Pharmacy for herb, prices are a little steep but solid products, great staff and are super informative!
Maryel B.
1617656814
Staff is Very helpful. Theraseed and elceed quality excellent.
Rambos Collectibles (Rarest Silver C.
1617410769
this review will stay at 1 star until they learn what is in their cannabis products, until they learn that its not ok to charge $100 for a 1/4 to 1/2 gram vape oil cartridge.The same cartridge is $5 or $10 in colorado, nevada, washington or californiaWhat justifies the ripoff?When i called, and asked how much THC was in the oil, she stated there was "18 grams of marijuana per cartridge and it should last 2 months to 6 months"Well, it doesnt last more than a few days to maybe a week at most if you're extremely conservative.Until they update their product catalog they do not deserve to be endorsed publically or privately unless your insurance is paying for the medicationStaff that is clueless about their products & price gouging people that are already sick is not ok....It took them 2 months to respond to me onliine about my questions as the person on the telephone in riverhead was cluelessAll in all it was a waste of money to even get my Medicinal Marijuana certification as now marijuana is going to be legalized in New York .Only use this service and similar high priced services if its a last resort or your insurance covers it.Its unfortunate but thats the way it isYou can't charge people $100 PLUS TAX for less than a half gram of vape oilnot to mention the fact they just spent $200-250 + $50 to acquire their medicinal marijuana certificateso it would cost me $400 which in just about any state would get you 40+ full gram vape pens instead of 1. or a few ounces. or whatever. you get it?i dont understand why they need to charge so much money , it doesnt make any sensea half- oz of cannabis in canada due to legalization is around $20-40 from local.from that half oz you should be able to make 10 vape carts .lol....STOP PRICE GOUGING!!!!!!!!!!!!!and ill become a customer. lower the vape pens to less than $40 for a half gram and you might actually get some people in there.also, consider hireing people that are people-friendly. when i called you guys, i heard like 3 phones ringing in the background, people chattering, and the lady was clueless. She should be able to answer my questions off the top of her head. And her answers were not correct, it took me a very long time to figure out what their products were and why they costed so much.And in the end of my research i discovered there is realistically no reason they should be charging that much moneyThe problem with this is that most other dispensaries offer pretty much the same product.There is a store in NYC that offers refills at a cheaper price , but i havent been there . It seems like all of the current distributors here have agreed upon a certain price point for their carts and tincturesI may try your sublingual tincture in the future. if i do, and it justifies the value , ill update this. my main research was into the vape cartridges as vaporizing provides instant relief in comparison to sublingual, edible or topical.I give you guys 3 stars because i feel like you guys already know this and will improve in the future.I asked if you would have new products in the future and i received a condescending "no we wont unless you call the governor (or whomever) politician schedule 1 substance blablabla" i didnt call for that. dont be in a rush to get me off the phone... dont be in a rush and tell people incorrect doseages.... you guys have 3 different products and then 3 varities of those 3 products . so like 9 products or so? you should be able to memorize all 9 offhand. ill cut some slack thistime, but with MMJ becoming legal in the near future i expect better.
piff B.
1617148364
Good place to get cannabis if you have a card. Order on line it's more convenient
Chris T.
1616785147
Very nice and helpful staff. Inside is so clean. Great prices.
Jennifer B.
1616358548
Everyone here is so kind , caring helpful & friendly .
How G.
1616129487
Informative, knowledgeable, friendly and answered all my questions and guided me through the process. Truthfully I was concerned about the results of how today would go. Only to find it was needless. From the guard Harry to the pharmacy tech.Jill it was truly a good experience.
Louis P.
1614680360
Great dispensary well for your medicinal needs.
Frank L.
1611939165
Worse place ever rude service and staff. Refuse to honor Medicare discounts or any other discount when purchasing sale items. Never go back there again. Botanist in Farmingdale is awesome place to goFrank
Frank L.
1605628856
I purchased $285 worth of medical marijuana products at Columbia Care in Riverhead , NY.First time buyer and it was done virtually. Pharmacist recommended products and I went down on a Wednesday to pickup products. I started using the vape and tablet daily. I really wasn’t feeling anything. I call Columbia Care 10 times in that week and also sent an email. NO Response!!!!!! The manager calls back tonight and tells me he’s very sorry but they were busy. A medical patient needs help and you let over a week go by or you ignored all of last weeks and responded to today. They refuse to refund the 2 vape oils even though they let a week go by. I am done with them poor knowledge, unprofessional, not customer friendly or caring whatsoever. They just want your money. If you need medical marijuana needs go to The Botanist in Farmingdale, NY . Real professional place. Friendly caring staff!!!!! They didn’t even come up with options to help me very disappointed.
Frank L.
1605052570
I purchased $285 worth of medical marijuana products at Columbia Care in Riverhead , NY.First time buyer and it was done virtually. Pharmacist recommended products and I went down on a Wednesday to pickup products. I started using the vape and tablet daily. I really wasn’t feeling anything. I call Columbia Care 10 times in that week and also sent an email. NO Response!!!!!! The manager calls back tonight and tells me he’s very sorry but they were busy. A medical patient needs help and you let over a week go by or you ignored all of last weeks and responded to today. They refuse to refund the 2 vape oils even though they let a week go by. I am done with them poor knowledge, unprofessional, not customer friendly or caring whatsoever. They just want your money. If you need medical marijuana needs go to The Botanist in Farmingdale, NY . Real professional place. Friendly caring staff!!!!!
Michaela G.
1600466559
Very helpful security and staff, it was my first time to the dispensary and was unsure of how things were run and they were very nice. Even though products were nice and staff were kind, the receptionist was very unprofessional and rude and was complaining about me to the other employees due to me not knowing how things were run. However, it was literallymy first time and my doctor did not inform me about making appointments, not my fault. I even tried to call the receptionist to talk to her prior to arriving so I wouldn’t cause issues but she did not answer the phone and then complained when I was I’ll informed. Really nice welcome.But I can’t wait to try my products and am happy they took the time to make sure I got the right products.
Heather L.
1599335086
They make it so difficult for people who work!!! They finally opened on Saturday’s and yet each time I go they tell me “nope we aren’t doing anymore orders unless you ordered online previously and if not oh well” they won’t deliver to any address other than your house which is fine if you’re home during the week but if you’re like me you HAVE TO WORK!!! I can’t wait for another place to open so I don’t have to deal with this place anymore.
Meg F
1598637473
Each time I've visited, the staff has been great! Always sweet and I really love the convenience of the credit card.Unfortunately, I've had 2 vapes leak so far, which they do not replace, so it sometimes feels like a gamble and I've wasted quite a bit of of money. Because of this, I try to get by without since I rarely can afford my prescriptions in the first place.Aside being a bit more pricey than other dispensaries, I feel they offer less variety as well (though, to be fair they are definitely expanding!)I am considering using the Carle Place Curaleaf dispensary more and seeing if the gas milage is worth the lower prices and product options. Hopeful that as things progress CC will improve! 🙂
Donna L.
1591205008
Very helpful, pleasant staff. They take the time to make sure you are educated on the product you are purchasing. The whole dispensary staff is a great team.
Jack E.
1590326677
I really had a positive time at Columbia Care.I had a really friendly and helpful pharmacist who direct me to different products they have. The pharmacist also gave me insight into what I should do going forwarded.I would overall recommend this product!
D P.
1587871484
I found the staff to be extremely knowledgeable in all products they offer. They are all very helpful and take the time to explain everything. Cindy went above and beyond. Highly recommend. I find the products great quality too.
Melissa M.
1505829305
It was my first time at a place like this ever. The person i spoke to was very helpful and knowledgeable. I know nothing about this product and have no prior experience, but i felt comfortable asking him simple/silly questions. The main complaint is: this is very expensive, not covered by insurance, and is a cash-only business.
1333 E Main St
Riverhead, NY 11901
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Payment Methods:
Cash Only
ATM Available On Site
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ABOUT THIS DISPENSARY
Columbia Care, located at 1333 E Main St in Riverhead, is open to serve the cannabis community.
Medical: Yes
Recreational: No
Delivery: Yes
Before this dispensary could open, it was licensed by the state.
Product types and availability can vary from store menu to store menu, depending on demand. If Columbia Care in Riverhead does not have what you are looking for, there is no legal obligation to stick to a single brand. Your medical marijuana card, if needed, is universally accepted at any dispensary in Riverhead.
Purchasing Marijuana Products at Columbia Care
Preparation Helps: See what’s available ahead of time. If Columbia Care in Riverhead online menu is available on our site, this is the best way to see the different product options before visiting the dispensary. If enabled, after finding the right products you desire, reserve your order on our e-commerce platform.
Low tetrahydrocannabinol (THC) cannabis with higher CBD products are generally available to patients as well who prefer the non-euphoric effect.
Contact the dispensary if you encounter product-related issues or problems. Columbia Care has a policy & procedure for this.
Please enjoy the menu products from this dispensary responsibly!
To stay up to date, sign up to our newsletter below to receive our MMJ Updates as well as discounts & specials as they arrive.
What People Are Saying
Based on 207 reviews
Cherie F.
1701012728
So helpful and an easy experience. This place is the best, everyone makes sure you have been helped! Thank you!
Mae R.
1696688791
I have been a patient here for 4-5 years. The constant transitioning to something new seems to take away from the experience. Within the last two weeks, the dispensary went from a recreational/ messy feel that gave me anxiety back to the medical dispensary vibe with professionalism.No one should be coloring at the front desk. Period. Those people happened to give me wrong information re: caregiver card, which as a disabled person/ brain injury survivor- frustrated me. They told me my prescriber had to do it when in fact it’s the same as it’s always been. You do it online.You can be nicer than nice but if this is a medical dispensary- you have patients NOT customers. I have a strong idea what it takes to be NY state legal. You need to know the protocol. This should be a hub of relief for patients whom are dealing with multiple ailments.They did get it together, though! Seems like they got their mojo back the last two weeks. I love the new brands with higher THC content. I love not hearing heavy metal as I wait for my order. And it’s always great to see Cindy who knows my situation and makes sure to make me feel welcomed and in the loop. She’s an OG and it’s really helpful for me because she makes me feel at ease. Maybe it’s about having staff of all ages, as it helps the older generation be more comfortable in asking questions.Shout out to Chris for having a tight system and a great recall!Hope to see more great ideas like weekly sales and other engagements that make sense! Thanks!
Karen F.
1692192430
Seed and shame should be the brands name. Your royal head ache really sucks. No sealed tops smells like hay or nothing. Use a little of that plastic from your 60 gram container holding 3.5 grams to make a top and seal it. But I still don't even know if your bud will be ever as good as cura leaf go curaleaf only cop curaleaf and your money won't go to waste #curaleafwillneverbeonsalehereforareasonandthatreasoniscuzitsfireandaccuallyworthmoney
Ryann F.
1690838180
Everyone there was so nice and helpful. The experience for my first time ever going to a dispensery was so good and comfortable
Jacob M.
1689660560
High prices even for NY. Should have better sales and overall prices in a market that is getting more competitive everyday. Super friendly security guard and ladies at the front desk every time. I go here on occasion and have had good experiences here and is closest to where I live. The pharmacist today was rude and very unhappy and acted as if I was being difficult and disrespectful. I was trying to be nice and appreciative. They Didn’t really seem to like there job or care about customer service. Kept rolling there eyes and telling me how much buttons they had to press and the computer screen had to change when I was deciding what I want. Didn’t want to talk at all about products or my needs. Not interested in saving me money. Most of all made me very nervous and uncomfortable. I have never felt this way in any dispensary and I have been to dozens. I don’t want to single any employee out and we all have bad days. But it’s Better to drive the extra 45 min extra to Sunnyside or the botanist 1/2-3/4 the price and all the pharmacists are all happy to share there knowledge and to spend time with you getting you the best deal and medicine you need. Let’s hope it gets better. Columbia care maybe it’s the work environment or the stress you put on employees and the computer system needs to be changed or something I can’t see but I want this so badly to be my spot instead of all the extra driving.
666
1689193625
Arrived at 530 and was denied because they called me a new patient? I've shopped at other medical store but some how in there eyes I'm a new patient. This is only med dispensary for 1h 20 mins . Needing my medicine and going without doesn't work so it ends up feeding the grey market because you close early,you don't wanna make $$, and you treat your patients like they are just a stoner needing to smoke not a patient in need . First and last time will never recommend this place .
Luis G S.
1688678153
Cant walk in 20 mins before closing to place an order so why is this place open till 6? And why is there nowhere on there website explaining this? Lazy. Dont care about patients. Go to another dispensary if you can
Erin H.
1687550667
Edit: while I still believe it is too difficult to reach this office for a community that obviously have chronic medical conditions and are going to need to call ahead or schedule deliveries, if you go on off hours, everyone is consistently friendly and very helpful when you are there. After going at 1030, shortly after they opened on a weekday, my opinion improved. But I maintain that they are too difficult to communicate with when you are not physically there.Original: This office must be very busy because they are nearly impossible to get in touch with. They also provide little to no assistance or explanation in repairing paperwork issues they claim exist without explaining. It seems they do not understand they are dispensing to folks with disabilities (including neuro/memory or psychological) who might medically need more attention and assistance than average customers.
Chris M
1687272164
Front desk is very helpful But prejudice staff in the back ; don’t recommend and won’t return ; they see color when “helping” out. Sad times praying for them thou .
Christopher G.
1686933394
I love Columbia Care in Riverhead. They have sales all the time. Really. All the time. They carry flower from many cultivators as well! Staff is very helpful, respectful and pleasant.I've been going there for a few years now and I typically place my order ahead of time. I think that Cindy , behind the counter, has personally helped me with suggestions and always gives my son like 6 lollipops. He loves her too. Final thought. Great medical dispensary with a great selection of everything you can think of.
gail D.
1685245165
Always, nice and helpful. Never feel rushed.
Erin H.
1680204227
This office must be very busy because they are nearly impossible to get in touch with. They also provide little to no assistance or explanation in repairing paperwork issues they claim exist without explaining. It seems they do not understand they are dispensing to folks with disabilities (including neuro/memory or psychological) who might medically need more attention and assistance than average customers.
Eddie H.
1676733551
Need to have sales more often prices are a little high
Kaitlyn S.
1672433853
Welcoming. Friendly. Highly knowledgeable staff.
Carla
1669338360
I love Columbia Care! their level of professionalism mixed with just plain friendly, creates a very open, welcoming good vibe for all. I’ve never been disappointed going there by anything they’ve ever done I will say that the powder marijuana powder is nowhere near as great as the whole flower, but is do yourself a favor and get the flower, it is expensive but it’s worth it or else I would need so much more pain medicine, which is cheap but not good for me and my body, like MM!
Danielle R.
1666747991
I thought this place had a comfortable environment. The staff was friendly and informative. Thank you to Jason & Chris who helped me out. 👍🏻
Kevin M.
1661692418
Why does the owner only comment/reply to the 5 star overatted reviews only?Maybe should work on the customer satisfaction with the majority of the negatives to improve and actually get some " Real " reviews....
Jim M.
1661439004
Very unfriendly and difficult. They go out of their way to not fill your order. On two occasions was denied because I had ordered too much that month ( from other dispensers). One other time rejected on line order due to their computer problem. In response very rude and not willing to put a manager on phoneExpect super long waits if their is success
M
1658672650
How is it 2022 and I just bought product worse than the stuff I could get before legalization? Absolute garbage flower. I bought 3 different strains, all grown by Columbia Care.Each one was packaged in mid 2021 and expires in 1 month. Each one is bone dry and each has a strong odor of decaying plant matter, not far off from a bag of fallen leaves and yard debris you'd collect in the fall.The product is so weak that I bet you'd be harming your health with the quantity one needs to ingest to get a noticeable effect.You don't even have to take my word for it. Just compare them to ANY other dispensary and the insulting lack of quality will be apparent.
M
1658612439
How is it 2022 and I just bought product worse than the stuff I could get before legalization? Absolute garbage flower. I bought 3 different strains, all grown by Columbia Care. Each one is bone dry and each has a strong odor of decaying plant matter, not far off from a bag of fallen leaves and yard debris you'd collect in the fall.The product is so weak that I bet you'd be harming your health with the quantity one needs to ingest to get a noticeable effect.You don't even have to take my word for it. Just compare them to ANY other dispensary and the insulting lack of quality will be apparent.
Lara H.
1657373867
Been coming here for about a year, love the product and most of the staff except for one register lady who is incredibly rude. I was waiting patiently for over 20 minutes and they served someone ELSE who came in TEN minutes after me, so i obviously asked why he was served when he came in much later than I did, and received nothing but a nasty attitude from this lady. Talked the manager but nothing can excuse the horrible service.
charles P.
1655242150
Man it's a good thing I didn't have to tell people to put their mask up I know I would have been in a lot of fights. She doesn't know why I had the mask off before she started screaming at me after 30 sec. Just so happens I was having a asma attack. I needed my inhaler . As usual people are just clueless to the situation.
Tim S.
1653689596
First time I was happy with the staff and very happy with vapes and gummies
Elena L.
1653687472
Everyone else working there is kind except the Manager, hope you don't get him to serve you! he has 0 tolerance when its your first time and you ask questions that naturally you need to know if you are not familiar with CBD OR THC he will trick you into buying what he wants to get rid off b/c of the expiration dates / he will give you the wrong thing for your condition/you wasted your money and he does not care, as simple as that, is who he is! check the expiration dates please! and do your own homework as to what is good for your health or ask your doctor! I Kept saying i need only CBD absolutely don't depend on him to give you any logit answers he only seem to just want to get rid of the old merchandise, he made me buy 3 wrong items for my condition, and i have to through all out! just be aware of that place go prepared and when you do check the exp dates as well, that's my word of advise to save you from wasting your money on the wrong item needed for you particular condition! he kept showing me how he cant take anymore questions/ gave me totally the wrong meds /and the following day he pretend that he did advise this and that, when in fact he did not! example 1/ i asked for a lotion and he never mentioned that he carry's 2 different strengths he chose which one to give me that had the short exp date! i will say no more i regret not knowing things before stepping my foot in that establishment!
F G
1646348449
Awesome, smooth experience today. I recommend
Gary S.
1643751987
The staff has good intentions. The quality of the product is subpar, and nothing special. I'm not sure if it is a State, or dispensary related situation. But medical marijuana patients, deserve better than this. Over 300 an ounce for shake, and 70 for .5 vapes. I can't even afford my medications, and now there's a concern over the quality. Where are the data sheets, that specify the details of what you are consuming. You can tell the program hasn't reached its full potential yet.
Jim B
1642280718
Friendly staff made the process so easy to get in and out with a friendly smile.
Bub R
1642132858
Staff is friendly but the selection is just awful. Their own brand of flower is some of the worst I have ever seen in years, dispensaries and street cannabis included. It’s old, dry, brown, and full of stems and seeds… whether you smoke it or vape it the taste is foul and the effects are minimal to none at times. Luckily now they carry Curaleaf flower which is much better but only a few strains and not the ground versions. They get away with the poor quality flower as the nearest competition is 46 miles away, hopefully new dispensaries will open up in the area and push them to improve. For now, there is much to be desired in comparison to Sunnyside and Curaleaf.
Naomi M.
1640616033
Each & every visit has been nothing but smooth. The staff is extremely friendly & knowledgeable of all their products. Not to mention their cannabis products are pretty good.
Nick S
1638380764
I have nothing but nice things to say. Everyone here is very patient and accommodating and are always happy to help someone who begins with the honey. Highly recommend
C'mecca C.
1632851159
My fav pharmacy around here, hands down. Professional atmosphere, respectful and knowledgeable staff, as well as a convenient location. The only thing is some of their prices are 🤔 I try to be realistic… soon NY will have more competitive prices like other places. Columbia Care kind of has a monopoly on the “east end” of Long Island. Also, their selection isn’t that great, ground flower is trash, and the concentrate is way too expensive for what it is. But, all that aside, they’re GREAT. They medically talk to you, like a patient and not a customer browsing a retail store. No stupid questions 🙃 I like the ambiance enough to pay the premium prices for consistency 👍🏾
David H.
1630458962
Pretty sad you have to get ground up flower,and please don't even try to defend that.Thank you
Susan T.
1628287261
The smoke is really in need of an upgrade. It'doesnt have any smell and dry dry..lots of stems...Cura leaf In carle place,ny 10xs better
david T.
1622333424
Very low quality product. After visiting Medical dispensaries around the USA.....this might be the lowest quality flower products available. Unreal, that this corporation uses the Legal system to maintain a monopoly....Any shop allowed to compete with them would blow them out of the water, in both product and service. Ground A+ buds from a barista was what i imagined, a sealed container that was ground 2 months ago was what i got. Average wait time 20min. Sick patients that require medicine really deserve better.
Chris T.
1622053702
Very nice and helpful staff. Inside is so clean. Great prices.You can order online and pick up at the dispensary. You can also just go down there with your card and order at the dispensary. I know that there is another dispensary in Farmingdale, however I have never been at that location. But it's the same thing as the Riverhead location. Hope this helps. If I can help in any other way.. lmk
Chelsey N.
1617734044
It’s like a Pharmacy for herb, prices are a little steep but solid products, great staff and are super informative!
Maryel B.
1617656814
Staff is Very helpful. Theraseed and elceed quality excellent.
Rambos Collectibles (Rarest Silver C.
1617410769
this review will stay at 1 star until they learn what is in their cannabis products, until they learn that its not ok to charge $100 for a 1/4 to 1/2 gram vape oil cartridge.The same cartridge is $5 or $10 in colorado, nevada, washington or californiaWhat justifies the ripoff?When i called, and asked how much THC was in the oil, she stated there was "18 grams of marijuana per cartridge and it should last 2 months to 6 months"Well, it doesnt last more than a few days to maybe a week at most if you're extremely conservative.Until they update their product catalog they do not deserve to be endorsed publically or privately unless your insurance is paying for the medicationStaff that is clueless about their products & price gouging people that are already sick is not ok....It took them 2 months to respond to me onliine about my questions as the person on the telephone in riverhead was cluelessAll in all it was a waste of money to even get my Medicinal Marijuana certification as now marijuana is going to be legalized in New York .Only use this service and similar high priced services if its a last resort or your insurance covers it.Its unfortunate but thats the way it isYou can't charge people $100 PLUS TAX for less than a half gram of vape oilnot to mention the fact they just spent $200-250 + $50 to acquire their medicinal marijuana certificateso it would cost me $400 which in just about any state would get you 40+ full gram vape pens instead of 1. or a few ounces. or whatever. you get it?i dont understand why they need to charge so much money , it doesnt make any sensea half- oz of cannabis in canada due to legalization is around $20-40 from local.from that half oz you should be able to make 10 vape carts .lol....STOP PRICE GOUGING!!!!!!!!!!!!!and ill become a customer. lower the vape pens to less than $40 for a half gram and you might actually get some people in there.also, consider hireing people that are people-friendly. when i called you guys, i heard like 3 phones ringing in the background, people chattering, and the lady was clueless. She should be able to answer my questions off the top of her head. And her answers were not correct, it took me a very long time to figure out what their products were and why they costed so much.And in the end of my research i discovered there is realistically no reason they should be charging that much moneyThe problem with this is that most other dispensaries offer pretty much the same product.There is a store in NYC that offers refills at a cheaper price , but i havent been there . It seems like all of the current distributors here have agreed upon a certain price point for their carts and tincturesI may try your sublingual tincture in the future. if i do, and it justifies the value , ill update this. my main research was into the vape cartridges as vaporizing provides instant relief in comparison to sublingual, edible or topical.I give you guys 3 stars because i feel like you guys already know this and will improve in the future.I asked if you would have new products in the future and i received a condescending "no we wont unless you call the governor (or whomever) politician schedule 1 substance blablabla" i didnt call for that. dont be in a rush to get me off the phone... dont be in a rush and tell people incorrect doseages.... you guys have 3 different products and then 3 varities of those 3 products . so like 9 products or so? you should be able to memorize all 9 offhand. ill cut some slack thistime, but with MMJ becoming legal in the near future i expect better.
piff B.
1617148364
Good place to get cannabis if you have a card. Order on line it's more convenient
Chris T.
1616785147
Very nice and helpful staff. Inside is so clean. Great prices.
Jennifer B.
1616358548
Everyone here is so kind , caring helpful & friendly .
How G.
1616129487
Informative, knowledgeable, friendly and answered all my questions and guided me through the process. Truthfully I was concerned about the results of how today would go. Only to find it was needless. From the guard Harry to the pharmacy tech.Jill it was truly a good experience.
Louis P.
1614680360
Great dispensary well for your medicinal needs.
Frank L.
1611939165
Worse place ever rude service and staff. Refuse to honor Medicare discounts or any other discount when purchasing sale items. Never go back there again. Botanist in Farmingdale is awesome place to goFrank
Frank L.
1605628856
I purchased $285 worth of medical marijuana products at Columbia Care in Riverhead , NY.First time buyer and it was done virtually. Pharmacist recommended products and I went down on a Wednesday to pickup products. I started using the vape and tablet daily. I really wasn’t feeling anything. I call Columbia Care 10 times in that week and also sent an email. NO Response!!!!!! The manager calls back tonight and tells me he’s very sorry but they were busy. A medical patient needs help and you let over a week go by or you ignored all of last weeks and responded to today. They refuse to refund the 2 vape oils even though they let a week go by. I am done with them poor knowledge, unprofessional, not customer friendly or caring whatsoever. They just want your money. If you need medical marijuana needs go to The Botanist in Farmingdale, NY . Real professional place. Friendly caring staff!!!!! They didn’t even come up with options to help me very disappointed.
Frank L.
1605052570
I purchased $285 worth of medical marijuana products at Columbia Care in Riverhead , NY.First time buyer and it was done virtually. Pharmacist recommended products and I went down on a Wednesday to pickup products. I started using the vape and tablet daily. I really wasn’t feeling anything. I call Columbia Care 10 times in that week and also sent an email. NO Response!!!!!! The manager calls back tonight and tells me he’s very sorry but they were busy. A medical patient needs help and you let over a week go by or you ignored all of last weeks and responded to today. They refuse to refund the 2 vape oils even though they let a week go by. I am done with them poor knowledge, unprofessional, not customer friendly or caring whatsoever. They just want your money. If you need medical marijuana needs go to The Botanist in Farmingdale, NY . Real professional place. Friendly caring staff!!!!!
Michaela G.
1600466559
Very helpful security and staff, it was my first time to the dispensary and was unsure of how things were run and they were very nice. Even though products were nice and staff were kind, the receptionist was very unprofessional and rude and was complaining about me to the other employees due to me not knowing how things were run. However, it was literallymy first time and my doctor did not inform me about making appointments, not my fault. I even tried to call the receptionist to talk to her prior to arriving so I wouldn’t cause issues but she did not answer the phone and then complained when I was I’ll informed. Really nice welcome.But I can’t wait to try my products and am happy they took the time to make sure I got the right products.
Heather L.
1599335086
They make it so difficult for people who work!!! They finally opened on Saturday’s and yet each time I go they tell me “nope we aren’t doing anymore orders unless you ordered online previously and if not oh well” they won’t deliver to any address other than your house which is fine if you’re home during the week but if you’re like me you HAVE TO WORK!!! I can’t wait for another place to open so I don’t have to deal with this place anymore.
Meg F
1598637473
Each time I've visited, the staff has been great! Always sweet and I really love the convenience of the credit card.Unfortunately, I've had 2 vapes leak so far, which they do not replace, so it sometimes feels like a gamble and I've wasted quite a bit of of money. Because of this, I try to get by without since I rarely can afford my prescriptions in the first place.Aside being a bit more pricey than other dispensaries, I feel they offer less variety as well (though, to be fair they are definitely expanding!)I am considering using the Carle Place Curaleaf dispensary more and seeing if the gas milage is worth the lower prices and product options. Hopeful that as things progress CC will improve! 🙂
Donna L.
1591205008
Very helpful, pleasant staff. They take the time to make sure you are educated on the product you are purchasing. The whole dispensary staff is a great team.
Jack E.
1590326677
I really had a positive time at Columbia Care.I had a really friendly and helpful pharmacist who direct me to different products they have. The pharmacist also gave me insight into what I should do going forwarded.I would overall recommend this product!
D P.
1587871484
I found the staff to be extremely knowledgeable in all products they offer. They are all very helpful and take the time to explain everything. Cindy went above and beyond. Highly recommend. I find the products great quality too.
Melissa M.
1505829305
It was my first time at a place like this ever. The person i spoke to was very helpful and knowledgeable. I know nothing about this product and have no prior experience, but i felt comfortable asking him simple/silly questions. The main complaint is: this is very expensive, not covered by insurance, and is a cash-only business.
