Great experience as always! Kelsey was friendly knowledgeable and patient. She answered all my questions with a smile on her face. Amazing people amazing place!! Plus you can't beat the deals!!
Friday:Received text message blast at 8:20am.Placed preorder at 9:10am.Received confirmation #597023322 at 9:24amWent to pickup my order at 6pm.The associate found my confirmation number and said my order had been sold.When I spoke to the manager he offered no explanation or resolution, he shrugged his shoulders and said it happens all the time.This is how you treat customers with confirmed preorders?Not Cool!1-star was only so I could leave a review
So amazing! First class help! Didn’t rush me very patient, fun and knowledgeable… made it a fun and excellent experience. May now be my favorite dispensary in west county area. Amazing selection! Thanks!!!
Well...it was almost a no go...I had forgotten my pin number and Ricky was very patient and helpful..contacted my bank, got new pin and was good! Your system seems a bit out of date but your human (Ricky) was awesome. Thanks again...everyone there, from concierge to delivery for helping this old thing make her first liggit smoke purchase!
Hippos posted a special on the 4th of July that included the 5th of July with it. When the 5th came around they wouldn’t honor it even tho I had a picture showing the special. The district manager said they couldn’t help me, but if I sent him the pictures he would get back with me. Still have never heard anything. You would think with people fighting over business this wouldn’t happen. UPDATE! GM contacted me and made things right. Honored their special and I can’t complain.
i had a wonderful experience at Hippos! everyone was so nice and non-judgmental. Cam was seriously awesome! i’ll definitely be returning.
Victoria was AMAZING! Her pic should be in the dictionary describing what great customer service means. She was knowledgeable and imparted her vast wisdom upon us…saving us time! The greeter was also super friendly but I did not catch his name. I appreciated Victoria “being the change” as her tattoo stated. I hope good kharma finds its’ way to her and the receptionist as they deserve it!
My first and won't be the last purchase. He came on time, was very polite and friendly, walked me through the process and shortly later had me on my way!!
Please dont forget they either need a physical debit card or cash. Expensive but their product a really good quality. One of the ladies there with dark hair was really nice and had great customer service.
I was here checking out the available products so I could tell whoever asks what the best deals were at different places; Evan did a great job, and so did everyone else. Very bourgeoisie atmosphere, lots of golf players and wine moms. But that's to be expected in this sort of neighborhood.
Answered all my questions and was very nice. Can't say anything bad about my visit. It was quick and very friendly.
I had a great experience here. My budtender took his time and listened to me to determine what products would be best for me. I live in Tennessee but if I lived locally, this place would be my go-to! 10/10 definitely recommend!