New customers avoid, reward system offered here is rigged so that you are never able to actually redeem your points you accumulate while shopping here as a customer. I have been told every visit that I am not able to redeem points on products that are on sale. Well fast forward a month and everything is always on sale at least 10-20% off. When I made this fact aware to a worker I was told that they are sorry that even as a worker they cannot use points. How is this my problem as a customer? Then she informed me that if I’m able to accumulate enough points to be greater than the discount offered then they can remove the discount and allow me to spend my points on the full priced item… unbelievable.
Extremely high prices . the highest I've ever seen at any dispensary .for the exact same products. it's convenient .but I can't afford to go there. I have to drive to New Baltimore to get the best price. totally shocked at how high their prices are on everything.
Love this location! My favorite in New Buffalo. Associates are so helpful and friendly. Love their bulk flower
I come to this location once a week every week, and have been for over a year now. The staff there is always amazing but Anita who sits at the front desk is by far the most kind hearted, honest, caring, and hard working person I’ve ever met. Everytime I walk through the door she has the biggest smile on her face to greet me and addresses me by my name and asks how I’ve been. Even tho she’s busy at her desk doing her work she will always go out of her way to make sure she truly takes care of whatever customers are walking through those doors. I haven’t seen Anita recently as I’ve been showing up at later times and she told me she only works mornings and trust me when I say I will only be coming in the morning now to see Anita because she really does make my day and makes me want to come back not for the business but for her!
I really like the selection and the deals. Everyone on the inside is great. The receptionists need to work on their attitudes though and I would've given 5 stars but every time I come there are non handicapped people parked in handicapped and none of the security guards stop them. There is never parking for me due to this, so I am considering a new place because I like to go inside instead of curbside which I have tried.
I had an excellent experience at Puff Dispensary in Utica, Michigan. The staff provided outstanding service and the store offered great deals, making my visit both enjoyable and worthwhile. I was especially pleased to see they carry my favorite brand, Banned Edibles, and I picked up the Deep Sleep Cherry, an absolute must-have.A special thank you to Christine and Krista for going above and beyond to make my visit such a wonderful experience. Their professionalism, product knowledge, and welcoming attitude truly set this dispensary apart.I highly recommend Puff in Utica for anyone looking for quality products, friendly service, and a reliable place to shop
Puff is an excellent shop filled with great and knowledgeable people. Had a return today with a busted cart which they gladly handled and picked up a few more treats. Alexis was super helpful with the few questions I did have. “Highly” recommend!
Edit: While transparency would be nice still and make ppl more likely to tip, I was a bit crabby that day and forgot to remember the intent. I went back today and ended up a random 420 giveaway winner! This was a great lesson to just chill sometimes ☺️I've traditionally enjoyed this place, except that whenever I do curbside pickup they'll just hand me change rounded down a dollar then walk away without even asking if I'd like the coins or not. I didn't mind it for a bit when it was like under 25 cents, but just happened for 68 cents and he never offered then walked away before I even had a chance to ask or anything. Like it's not much but as it keeps happening it's like a few bucks now which is getting annoying af 😕
I've always had a pleasant experience at Puff Utica. Staff is always friendly. Always come up with the best deals for the particular product I enquired about. Will continue to be a loyal customer.
The manager, Mia, was amazing! She went above and beyond to help me with my order. She was so nice and sweet. Definitely one of the best employees in the shop! Thank you Mia for all your help and patience.
This is my number 1 go to spot for all things cannabis. The staff is always great. Plus best prices in the entire state of Michigan. 2 joints up. 10 out of 10 I recommend.
Chris was beyond helpful! Very friendly, great service. He gave me multiple options & price points for what I was asking for and helped me make sure that I wasn’t going over my spending limit (it’s easy to get carried away with all the fun products lol gotta set limits sometimes) 10/10 recommend
Come here once a week and always get the best budtenders EVER! They are always kind and helpful and the most patient with someone very indecisive like myself! Very knowledgeable staff. Great variety to pick from.Forever customer here!
Yarnell is amazing! He listened to what I was asking for and had my products ready very quickly. He made sure I got a punch card for future visits and hooked me up with a first time gift. I appreciate his welcoming and friendly personality.
Customer service is poor. The girls up front have a bad attitude and so do the curbside pickup girls. States you can pay with card at curbside and the girl got a nasty attitude over it. Do not enjoy having to go inside either. Incredibly unorganized and chaotic. No one seems to have a good attitude there. It’s a shame after my experience today my family and I will be finding a different dispo
I love this place. The staff is always in a great mood and very knowledgeable. Plus best prices in the entire state of Michigan. 2 joints up 10 out of 10 I would recommend
The best in the business Hands Down , been coming here since they first opened and never had a problem with my orders. All there vapes , smokes , edibles are top notch and they have a wide variety of all kinds of amazing flavors. If you want the best come to Puff I guarantee you , you will not be disappointed.
Always Professional and kind. I never have to wait long for my curbside pickup. The Staff is amazing and my order is always accurate. Recommend 100/100
Man this spot blows other spots out the water. Great staff. Unbeatable pricing. Plus the rewards program is top tier. 10 out of 10 I recommend!!
noticed that they have a wider variety of products compared to our store. "Bay city" The location was convenient with ample parking and security presence. The deals offered were attractive, but unfortunately, they no longer accept punch cards .
This was our go-to spot, but we switched to Cloud because they started having better offers and it became a hassle to get into the parking lot here. We decided to give this place another try because they are better at keeping the 200mg MKX in stock, and I remembered they had a punch card. I was treating my husband for Father's Day, I decided to make a pit stop. The girl helping me was cool (can't remember her name, sorry!). I ended up forgetting to get my card punched. I feel like the employee should have mentioned the punch card before the sale was completed and it would have reminded me. So, I decided to call today to see if they would be willing to punch my card. I explained the situation and that I still had my receipt. After being put on hold for what felt like 10 minutes, the female employee came back only to tell me the manager said no. I’m not here to persuade anyone to not shop here because I've never really had a bad experience here until now. This situation has left a bad taste in my mouth. Besides, there have been times we received empty pre-roll containers, were charged for items we didn't get, or had misunderstandings on pricing. If losing a customer over a punch card is worth it to them, we will stick with Cloud.
Vanessa at the front desk is ALWAYS on point with cleanliness and friendly communication. It never smells or looks as good as it does when I walk in and Ms. Vanessa is behind the counter. 10/10 employee rating from someone who knows customer service very well.Tanesha was the most wonderfully educated budtender- worked with my budget and got me an amazing haul!
I have been coming to puff for a long time and never have had a bad experience. Always nice and knowledgeable workers. But Yarnell really went out of his way to help inform me about stuff and help me out. I appreciate his kindness and transparency! Thank you!
this is my go to spot!! great staff and great prices. i always walk out with what i need and sometimes more… everytime i go in my budtender is amazing!!
I don’t usually post but this shop deserves it completely 10 out of 10 service good product and pretty decent prices also thank you to geno for the awesome service keep up the great work my guy