I've always had a pleasant experience at Puff Utica. Staff is always friendly. Always come up with the best deals for the particular product I enquired about. Will continue to be a loyal customer.
The manager, Mia, was amazing! She went above and beyond to help me with my order. She was so nice and sweet. Definitely one of the best employees in the shop! Thank you Mia for all your help and patience.
This is my number 1 go to spot for all things cannabis. The staff is always great. Plus best prices in the entire state of Michigan. 2 joints up. 10 out of 10 I recommend.
Chris was beyond helpful! Very friendly, great service. He gave me multiple options & price points for what I was asking for and helped me make sure that I wasn’t going over my spending limit (it’s easy to get carried away with all the fun products lol gotta set limits sometimes) 10/10 recommend
Come here once a week and always get the best budtenders EVER! They are always kind and helpful and the most patient with someone very indecisive like myself! Very knowledgeable staff. Great variety to pick from.Forever customer here!
Yarnell is amazing! He listened to what I was asking for and had my products ready very quickly. He made sure I got a punch card for future visits and hooked me up with a first time gift. I appreciate his welcoming and friendly personality.
Customer service is poor. The girls up front have a bad attitude and so do the curbside pickup girls. States you can pay with card at curbside and the girl got a nasty attitude over it. Do not enjoy having to go inside either. Incredibly unorganized and chaotic. No one seems to have a good attitude there. It’s a shame after my experience today my family and I will be finding a different dispo
I love this place. The staff is always in a great mood and very knowledgeable. Plus best prices in the entire state of Michigan. 2 joints up 10 out of 10 I would recommend
The best in the business Hands Down , been coming here since they first opened and never had a problem with my orders. All there vapes , smokes , edibles are top notch and they have a wide variety of all kinds of amazing flavors. If you want the best come to Puff I guarantee you , you will not be disappointed.
Always Professional and kind. I never have to wait long for my curbside pickup. The Staff is amazing and my order is always accurate. Recommend 100/100
Man this spot blows other spots out the water. Great staff. Unbeatable pricing. Plus the rewards program is top tier. 10 out of 10 I recommend!!
noticed that they have a wider variety of products compared to our store. "Bay city" The location was convenient with ample parking and security presence. The deals offered were attractive, but unfortunately, they no longer accept punch cards .
This was our go-to spot, but we switched to Cloud because they started having better offers and it became a hassle to get into the parking lot here. We decided to give this place another try because they are better at keeping the 200mg MKX in stock, and I remembered they had a punch card. I was treating my husband for Father's Day, I decided to make a pit stop. The girl helping me was cool (can't remember her name, sorry!). I ended up forgetting to get my card punched. I feel like the employee should have mentioned the punch card before the sale was completed and it would have reminded me. So, I decided to call today to see if they would be willing to punch my card. I explained the situation and that I still had my receipt. After being put on hold for what felt like 10 minutes, the female employee came back only to tell me the manager said no. I’m not here to persuade anyone to not shop here because I've never really had a bad experience here until now. This situation has left a bad taste in my mouth. Besides, there have been times we received empty pre-roll containers, were charged for items we didn't get, or had misunderstandings on pricing. If losing a customer over a punch card is worth it to them, we will stick with Cloud.
Vanessa at the front desk is ALWAYS on point with cleanliness and friendly communication. It never smells or looks as good as it does when I walk in and Ms. Vanessa is behind the counter. 10/10 employee rating from someone who knows customer service very well.Tanesha was the most wonderfully educated budtender- worked with my budget and got me an amazing haul!
I have been coming to puff for a long time and never have had a bad experience. Always nice and knowledgeable workers. But Yarnell really went out of his way to help inform me about stuff and help me out. I appreciate his kindness and transparency! Thank you!
this is my go to spot!! great staff and great prices. i always walk out with what i need and sometimes more… everytime i go in my budtender is amazing!!
I don’t usually post but this shop deserves it completely 10 out of 10 service good product and pretty decent prices also thank you to geno for the awesome service keep up the great work my guy