Krysten made my experience awesome! She was so welcoming. Made my process easy very customer friendly!! I will be coming back , I recommend coming here for your Zaza needs!
Exclusive Kzoo has been mine and my gf’s go to dispo for almost 3yrs now. They honestly get like 98% of our business lol. Doesn’t really matter what staff is working… They treat us like family whenever we walk through the door. The products are quality, the deals are always happening, and the free 8er punch card… WIN! lol
Jesse was our budtener today, and thank goodness. First timers coming in, he told us about the specials and took the time to figure us out. What level of quality, type, and feel. Had actual knowledge of the products being sold, and gave honest feedback on them. Jesse went above and beyond to get us the best product and deal he could for US, and ultimately, a reason to come back. Great job you guys
Thank you so much to our budtender Samantha! She is the absolute sweetest and I had a great experience in the store today. Exclusive is one of my favorite dispensaries in the Kalamazoo area, and I highly recommend it to anyone. I travel across town to refill on weed and it's always worth the trip! 🌱 💚
2+ years ago I ordered delivery often. No complaints. For the first time in a long time, I ordered again today. I don't know why I veered away. It was nice to meet Jess today, and I'll probably start ordering or stopping in more often again.10/30/25 Delivery today was great. Thank you Tina! I appreciate you!
Stopped in on 10/4 and had 4 online orders placed. All four orders were the same exact exact deal (2/$35). Was interesting that I paid four completely different totals: $40.81, $40.87, $40.88 and $41.11. Note, I don't care about the money part - it's just so weird to have four different totals.Also weird - they tried to sell me someone else's order, and I only caught it because I didn't have anything in my orders that was Banana or $50+. I did question if I now needed to check all my stuff for accuracy, which I never do. She assured me she had already checked everything and she really wasn't sure why the guy who packed it made extra notes on my receipt about this Banana something item and added it to my order. It was just weird. This is one line of business where I have never encountered an error like that. There are so many checks and balances at other dispensaries.The girl at the front desk was nice.The girl inside checking me out, Marissa, was super nice and friendly. She was trying to make brief conversation while she fulfilled my fourth order, but I really wasn't having it. Upon entering, my ONLY question was where is the bathroom.Finding out they did not have one was the worst thing I could hear at that moment. By the time I got to Marissa, my only thought was to get outta here as quickly as possible and find a gas station. I had no interest in chatting. But the two girls was very nice. And Exclusive overall has the best deals.
Jess and Wyatt did a fantastic job at assisting me with great deals and rewards! They are a great asset to their team! I love having them as my bud tenders when I come in! They’re always happy and there energy is great!
Wyatt & the rest of the crew is hot shit!! Beyond friendly sharing all the deals, high spirits & you can tell they love working here.100% recommend coming
Very impressive stock, great staff. Especially Ashley. Two thumbs up, five stars, 10/10.
Update: (July 4th, 2025 - waited on by Benjamin)I went in at the last min (yes, I was THAT person, my apologies as I have worked retail before & know better) but they had $20 ozs & $12 half ozs. They aren't the best but after a certain quality point weed is weed & for the price it's hard to beat. I asked Benjamin which strain was good & he recommended the tropical cherry which is pretty decent. I knew from my last trip I liked the Horchata too & I asked which other one was good & he recommended grape pie which looks straight & smells good. I'm glad I asked, I was happy w/ my choices, & at no point did he try to sell me garbage or things I didn't want. He was super helpful & polite & knew the products. He deserves a raise as he was probably the most informative & helpful employee I've ever dealt with. Although all of the other employees were nice too. BC of this trip & my last trip I added a star for my Exclusive rating. Thanks Benjamin!Also I added photos. They are:#1 Tropical Cherry 26.72%#2 Horchata 25.88%#3 Grape Pie 23.33%Update: (Feb 1st, 2024 delivered by Ronni)5 * order. Put it in last night & it was here @ 9am. Roni is always super nice! Give this woman a raise.YouGoldkine Georgia pie -Decent deal today & I would def pick some up while it's on sale! It's so good I almost didn't want to tell ppl so it would be in stock longer in case I want more lol. Decent looking nuggz, smooth, & strong enough to make me forget about some insane back pain! *Pic of the nuggz on top of the bag.Magic Strawberry Live resin Concentrate -On sale & smells amazing! I haven't had a chance to try it out but I'll try to remember to update.*Wanted to add they listened to my feedback & the next jar that was breakable came wrapped in something after I had the broken one. Thank you!Pretty good order today. Ordered: (delivered by Ethan who was fast, polite, & professional I'd give him 5 *)-1 oz Heavyweight Heads Wedding Mints $100.00-1/8th Creekside Farms Zoap $17.50Wedding Mints is 27.04%, most buds on the small side, & it's fairly pricey compared to recent sale price ozs.Zoap is actually much nicer than I thought it'd be. Wish I would've bought this as the oz as it was the same price. Nice fluffy nuggs, almost looked photoshopped with the flash bc it looks almost neon. Pics in my hand are Zoap.I did take a couple * off due to some recent probs w/ orders I haven't had time to review...I ordered 1/8th of concentrate & it was in the bag in a glass container broken. I cut my hand & it was a sticky mess (bag must of dropped) so I ended up tossing it & felt like I wasted $.I also had a couple of orders just not show up w/ no explanation. One of those times I was in a lot of pain & I had put the order in the night before when the new sales for the day were posted so I knew it was on sale & in stock. I waited all day, trying to be patient bc I thought they might be busy, & nada. I finally called to find out why & they basically sold my oz even though I put my order in right after the sales updated & they asked if I wanted something else. I said yes I wanted a comparable THC % as a substitute for the same price but they wouldn't do that either. I only had just enough to get my order delivered (it was one of the first orders I put in after they changed their delivery policy & they would no longer deliver smaller orders for the $5 fee) & they didn't have anything comparable for less than double. I was VERY upset & ended up in pain & bedridden for nearly a week.Updated review from today (Dec 2nd, 2023)Great order today! I called yesterday to ask them to put up my order in case they ran out bc they were out of delivery slots last night & they kindly put it up. Also replaced a preroll from a previous order that was missing. The woman who brought my order was very nice & friendly! Ronnie is awesome. She actually remembered she hadn't seen me since my bday over a mo ago. I added a star to my review bc my last 2 orders that were both delivered by her were great. Thanks!
Sometimes i have to use their delivery system and it’s been amazing! Always polite and very good communication. And they have the best prices and quality in my opinion.
Wyatt was helpful and very professional. He was knowledgeable and helped us with our selection. The place was welcoming and clean and had a huge selection. Definitely recommend and will be going back.
I have been to many dispensaries in Southern Michigan, most are decent and accommodating by providing THC. CBD, and many of the popular flower, edibles, etc. to people searching for pain relief as well as gaining appetites, weight, relieving stress , etc. Exclusive of Kalamazoo has “I feel some of the nicest, knowledgeable people in the business! I shop there exclusively now! Samantha is a bubbly, smart, and professional staff that always has a smile and makes everyone feel welcome, and important! All of their staff welcome you with a smile and a wealth of knowledge. Thank you Sam and all that make Exclusive my favorite dispensaries! I think that Exclusive has great people, products at a great price!
Came in early on a Monday and Eli already had my order ready…. Once i was made aware i had a coupon he made a few suggestions including some edibles for my wife. Appreciate the warm and welcoming environment and was well versed on explaining the difference in scents to the wife who perfers more fruity strains.
Hands down 5 stars. The staff are phenomenal. Always positive, polite and knowledgeable. Great selection of QUALITY products.
Ronald S had a great personality and approach to work. He gave me the best advice and helped me choose the best product that is worth my money. The whole team is great and the establishment is well taken care of.
Elijah was very patient & helpful due to fact that I am very indecisive. Not only did he not rush me , He also answered all my questions with knowledge and confidence. any he also went out of his way to double bag it and walk me to the door so I felt save . Thank you Elijah for making my experience a great one 🙂
Wyatt was a lot of help! He took the time to figure out the best deal possible. I really like the face that he took the time when he could have just gave me junk. Thank you very much for that Wyatt!! You are the best!!! 😁
This place is incredible!!!Amazing staff. Fantastic products in a wide variety. Insanely reasonable pricing. Also, you should really take advantage of their new customer deals.Huge shoutout to Zeke and Wyatt for taking personal care in my purchase. They were patient, kind, very informative, and super friendly. Thank you, guys!!
I came in for the first time goin from Cleveland Ohio to Rockford Illinois. Brought my service dog 🐕🦺 Diamond 💎. Everyone loved her. I enjoyed my experience there!! Will be back.
Been a returning guest since my first experience and I love it here! Everyone is always so friendly and so eager to help with any questions I have and allow me to take as much time as I need. Elijah helped with our service today and he was amazing! I did notice from the last few visits, I’ve had a quicker experience but I know that’s due to their new system. I’ll continue to return here for the great staff but hopefully they resolve their new systems so I don’t overwhelm the staff with my questions while I’m waiting to be rung up so I can be in and out of the store
Ezequiel was an absolute pleasure to speak with. I was blown away at his kindness. He was very down to earth and committed to helping me get the information I needed to make the best decision.