Came here for the first time in a little over a year and was met with the absolute rudest sales representative, Jade. Absolutely no social skills or sales skills at all. HIGHLY recommend you avoid this location and stick to Ferndale or Oxford, where you’ll actually be greeted and talked to about their products (and probably buy more as a result - shocking concept to be a sales representative)
So I made an online order during happy hour and when I got there to pick it up, they were closed due to no power so I called later to see if they were opened and when I got there, they wouldn’t allow my discount because it wasn’t during happy hour, but it wasn’t my fault that they were closed. My receipt still had the original price so now I’m confused and wondering why. This really put a bad taste in my mouth.
First timer and will definitely be back! Walked in not expecting much more than an average bud store but ended up with a really solid bud tender! (Ian) Tbh the deals are really solid and I'm excited to see how my bud tenders suggestions were!
When traveling to Detroit from any city please and I mean please stop by This establishment and ask for Olivia. She is definitely the best and taking care of you while trying to figure out what the best bang for your buck would be. Made me feel welcomed and also made sure I was well taken care of coming from out of town. Had one of the best experiences while in Detroit and also gave me a few tourist attractions to add to my trip that were amazing. Thank You so much Olivia! Made my shopping easier and hassle free.
I went here for the first time today and never got any first time offer time offer today when my friend did so I payed full price for this and one other. The guy working recommended it and look at what we got ......... Booooo is right because if I wanted half a pre roll at full price I would have asked for that.... I am so very disappointed in this situation and I hope no one else has to end up a victim here. So much for good honest quality people 👎👎👎
I love when I come to this store & Madison is working! She helps me find the best strands for an affordable price! She is nice & patient every-time! YESSSSS!!!
Our budtender Craig was Amazing!! We can't wait to visit on our next trip.
Madison, Malcolm and Craig are just so awesome and very very helpful..they always have great ideas for me. They all know there products! If I'm not sure of what I want they can always find something awesome. Love everyone!
Super friendly and helpful staff. Items surely priced better in other dispensaries but it’s Cookies! They do not carry Erykah Badu.
I loved the Cookies locations I had been to in LA due to their great customer service. Can’t be said for this location as I called to inquire about a promotion they had on Jeeters online and was told I could “find out when I got here.”Nah, I’ll head to Rush instead where they don’t snap at you for asking a simple question.
Malcom made my experience feel like VIP!!! He was thorough with information on every item in the store. I was visiting my boyfriend and we both left very satisfied. Next time I’m in town that will be my first stop! Thanks again Malcom!
Cookies is a Great Brand. Heavyweight Heads & Khalifa Kush brought me out.
Curtis is an All-Star!!! He is so kind, helpful and knowledgeable. He always goes above and beyond to make sure the experience is excellent. Great selection, great quality, great prices... what more could you ask for?!?!
Every time I go here. They lie to me about prices and when they ring me up I always leave because it is off by a lot. Sad because I love the cookies brand
My first experience was awesome. Shane, Cheyenne, and Madison, were great! They were very informative, easy to talk to, overall they made the visit worth it. They gave us recommendations too. They’re well with customers and they make good conversation. I’d definitely recommend these workers if/when you go!!And the stores layout was cool, I loved the variety of options, how the colors made everything stand out, the music, the store is very dope!
Great Location everyone was super friendly Buddy and Malcom helped me out making selecting my favorite strains super easy. I was confused about my total after I got to my car and the manager Jim was so nice explaining my discounts to me I even got free stuff for it being my first time. I usually don’t do these reviews but this location is a 10 /10 for sure. Keep up the work and I’ll definitely be back 😀
Awesome, nice selection! The prices were pretty good too. The shop itself looks well organized inside, and the staff does need a bit of work with the organization, unfortunately. The 4 hour trip to get there was worth it for me. Nice shop Berner, props!
My first time going and I will be back a customer for life. Everything was so clean and open. Everyone working was extremely nice and helpful. The lady that help me was Zandile I think she was so helpful and her recommendation was on point.
Excellent customer service! We will be back!Thanks again Ashley♥️
Zandile made my shopping so easy as she was incredibly knowledgeable, friendly, and overall helpful. Made the special trip I took for the dispo extra special. Would definitely recommend as all of the staff was amazing to work with and they have great prices to top it all off! My go-to when I’m nearby from here on out B)
This was me and my wife's first visit to Cookies and has been one our best dispensary experiences yet. We actually had time to look around and see everything that the store offered and Cheryl was very helpful and explained everything from the accessories to the edibles to the flower to the cartridges. You can literally go shopping in this place! I was a bit disappointed at the free lighter for being a new customer. I've had much lesser known places give promotional grinders, papers, gummies/candies AND a lighter as a new customer appreciation package especially when it is a Medical Card only facility. But 1 free lighter only and it doesn't even have Cookies name on it? COME ON MAN! 😠
First time getting to visit a Cookies store arrived just as they opened,The budtender I had I don’t remember her name but she hooked us up very nicely she was a total deadhead. I walked away happy with a gift of a T-shirt! Got a mix and match half OZ ,3 live resin pods and a oatmeal cream pie edible .
First visit ever here. The Cookies flower is mediocre at best. Looks and smells great, didn't get any high from it. The gage flower is super dry. Didn't bother smoking it. The pre rolls don't even smell and taste awful. The staff is exceptional and make you feel welcomed though. Customer service is on point. My star is for the product not the employees because the employees were great. If you want good smoke, buy Local Grove.
Always a fantabulous experience with the doctor. I am with the lady help me pick up the glasses. She is Fantabulous. Awesome names but I love this place will always go there.
Clean & High Quality; walking in you can tell this place is a step above the average dispo. A wide variety of options at an affordable rate with a very professional layout. I brought home a preRoll and opened it up (a habit when I check out new spots), extremely pleased with the bud that was in there; extremely satisfied overall with the knowledge that Thomas had on all the products. I could tell he was genuine with his recommendations, I appreciate that. Definitely as they say, the Apple Store of dispensaries.
We stopped by the Ann Arbor location first where we had no idea Matt Barnes or Chris Webber would be there releasing a new stain. Afterwards we headed to Detroit to stop by that store and we were greeted kindly with reward offers, free lights and some of the best customer service ever. I dealt with Marcus who was friendly, chill and knowledgeable of the products. He convinced me to buy the Iverson 01 strain and let me tell you it was top notch! If you’re in the Detroit area looking for medical flower please stop by this location and ask for Marcus or LaLa. Big ups from Ohio!
The best products. Good prices. Friendly and super knowledgeable staff. Cheyenne aka cheeba hooked us up proper. She's the best. 1Luv. Enjoy cookies
Marcus was very patient with me. I have difficulty walking. Marcus used one of their wheelchairs to wheel me around the dispensary. He explained the products in a way that was easy to understand. Marcus suggested products I chose to purchase today. He wrote down what each one was for. He also informed me that I would receive a free pre roll for my first visit. Marcus provided me with top notch service. I really enjoyed my visit and experience and will definitely be coming to Cookies whenever I'm in town.
Ernest is hands down the best around. I watched him stand in the hot sun and help the people in front of me place their order, who were having a hard time. Took care of them and came up to the car for curbside pickup. Greeted me and took my if med card and money for my order. I made a small change and he handed it like a champ. Always makes my day better when I stop in to pick up meds and see him. He deserves the tip easily but maybe some management to get a very good crew together. Thanks as always for the great product and service.
I do not go anywhere else. Cookies is where it's at! Great des and points you earn for free stuff.I always get curbside and they are all the friendliest and helpful, they go above and beyond for you. I make sure I tip every time.
Makaylin did a great job getting me in and out no hassle. Everything was correct! Give her a raise lol
Give a special shout out to Cayenne she held it down today for me. It was very knowledgeable and I took her suggestions on the product that I got. And she also suggested a fire chicken place for me to go to here in Detroit since I'm from Pittsburgh! Thank you again.
I am currently dying from cancer and only USE for PAIN relief! It's the only dispensary that gives VETERANS a 15% discount on all products!Thank YOU COOKIES! Ernest was Great he has helped me a lot! I don't tip often so I appreciate anything to help an employee get recognized as an outstanding performer!
The Best Place for High End Quality cannabis. Friendly and deeply knowledgeable staff. The Loyalty Points Program is great. The selection of Edibles, Concentrates, and Topicals are deep and varied. You can't go wrong here.. And ask for Ernest he is SUPER FRIENDLY and has a steep education in Medical Marijuana.
First time in cookies, gotta see what the hype is all about. Making a long story short I selected my flowers got the the payment station to get told it was something better in the G pack. After listening to the guy talk I decided to grab the G pack. Never grab the G pack. Waste of my money
No way am I going anywhere but here from here on out great Deals and friendly staff who look actually interested in finding what's best for u for the best price for u this is my new home I'll go nowhere else it's a 45 min drive down but so worth it I'm so use to buying prepackaged like hytek pressure pack etc. I get from other places is super hard n dusty bud not at cookies every bud was perfect well done to the growers anyway thanks cookies cya y'all soon
Everyone That I Spoke With Was Great Wonderful Customer Service I Would Definitely Drive The 2 Hours And 45 Minutes From Cleveland Ohio It Was Most Definitely Worth It
The staff is really nice!! The place is clean and has a lot to offer. Will be back!
It always take too long to get the product. Also on several occasions I purchased top shelf flower at premium cost and if it's not full of seeds the strain has been pulled prematurely and under flushed.Prices don't match the products. I am seriously disappointed with the service and products. I've spent $$$$$$$ money here and I'm not treated that way. I'm forced to go back to the black market to get my meds.0 Cookies has taught me not to trust dispensaries.
Great friendly staff love the drive up system very helpful on any questions I had. Definitely coming back again????
I had my 1st experience yesterday at cookies with my twin brother. Earnest who was taking care of us was really cool guy! We both will definitely be going back!
I'm glad we have one here and Appreciate that day chose to Set Up Shop here in Detroit®️
Ernest was awesome , and very quick. One of the best bud tenders i have had here!
My curbside pickup experience today was great. Thank you Marcus for your suggestion, The Guava Runtz, and Day Day are both great strains.
The new jam master Jays are good. Comes in a old school cassette case
I Love cookies and plan on it being my go to. Do u accept cr dit cards? @cookies
Cookies always gets me right. All the budtenders are super nice and effficent. This is def my main dispo just because they have the best carts (their own gage carts) and the bud is some of the best! I always get greeted with the best energy, and im always leaving feelin good! Great job to the workers at cookies, amazing job even through this whole pandemic!
This place I cant really say much about, I've only been there once... But what I can say from my experience through curbside is that I felt that they're prices were way to high, and the quality did not match the purchase price! I have alot of experience with different types of medical marijuana and I found that there are other places with better quality and better prices! Let's just say it's not at all what its cracked up to be!
I give stars for the staff .. great staff... but the the cookie brand flower stay away from.. 3 time I bought a ounce.. of thier phenos ... Gary Payton.. Georgia pie.. and banana bread... terps are terrible they all taste like chlorophyll and fish tank water... very surprised ... I guarantee burner wouldn't smoke it.. BUYER BEWARE!!!
First time and last time patient. I finally decided to give them a try, considering how popular they were. I looked forward to using the first time patient discount, but according to them since the product is already discounted, I couldnt receive it. That to me is false advertising and quite frankly shady. Luckily I spend more when i trust the business, so i only bought two 0.5 gram carts.You lost a customer for 6 bucks. Lastly, both are a year old at least; my Northern Lights tastes like chemical, and my Garlic Cookies instantly made me nauseated and gave me a headache. Both are pretty dark amber/ borderline brown. But I should have inspected them. I won't be returning.
First time and last time patient. I finally decided to give them a try, considering how popular they were. I looked forward to using the first time patient discount, but according to them since the product is already discounted, I couldnt receive it. That to me is false advertising and quite frankly shady. Luckily I spend more when i trust the business, so i only bought two 0.5 gram carts.You lost a customer for 6 bucks. Lastly, my Northern Lights tastes like chemical, and my Garlic Cookies instantly made me nauseated and gave me a headache. Both are pretty dark amber/ borderline brown so i wouldn't be surprised if it was old product. But I should have inspected them. I won't be returning.
Amazing vibe as soon as you pull into the parking Lot!! The people are always nice and they know their stuff in the Bud industry! Although the prices may be a little high for some you're definitely getting what you pay for!!! Only downside is the wait time after you pick out what Product you want but it's not long Definitely a great place to go check out if you have not been there
They wrecked my car! Now I'm going to have to spend all afternoon trying to fix it. ????
Service is great, people were friendly love the vibe in here just wish their were more good sales on daily.
Great place to go for high quality weed at a fair price..Ernest is always great..will definitely go back..Went back and gotMina-.. all I can say is female GOAT
I love Cookies, always shop here when I come to town. Shout out my boy Ernest for helping with the order and anything else we needed ????????
1st dispensary that I've done that is doing drive thru. Placed order online before arriving was awesome experience!
I'm not sure how to spell his name but Shawn is a very good bud tender! He was very enthusiastic and very helpful. I come here alot and the customer service from him really stood out. businesses go very far with employees like that!
They run their business scamming you and stealing your reward points by entering their own metrics.You lost all your top customers within your first year, you used to have lines around the block that’s really crazy.
Had to knock it down two stars ever since it went recreational. Loved the short lines when it was medical
Great place to go for high quality weed at a fair price..Ernest is always great..will definitely go back..
This place has no idea how to talk to customers. I called up there asking them if a picture of my medical card would suffice. They said that it would so I drove all the way from Commerce township just about a 45 minute drive all to have them tell me no as I'm in the parking lot! The budtender that was initially out there was great, the next one to come out with the dark hair was beyond condescending saying since I work in the industry I should know how this works. A+ job there Gage!
Great prices. Walter was great with customer service and helped me correctly choose the product that was right for me. Will be back to see him @ Cookies Detroit ASAP!
The deals are really good here. The staff who takes your cards is normally friendly. One of the best dispos around I would recommend going here and checking it out. Can’t wait to see the inside! Thanks for listening.
I picked up 2 bags of Funfetti Cake they looked great, but the smell was kind of faint and not much taste. After curing it for a week or two it got better. Also got 2 bags of Gary Payton and it was the same way. It looked great, it needed to cure longer. I just feel like for those prices the flower should be cured longer. The cure makes and breaks the flower as far as "premium" flower is concerned.
The deals are really good here. The staff who takes your cards is normally friendly. The manager who I’ve had to talk to twice is rude and not customer service friendly she picks up the phone and is very direct and doesn’t care what you have to say. One time they forgot some of my items from my order so I had to call and she said they would give me a call back and they never did. Luckily there’s another manager whose nicer I called and told her and she immediately checked the inventory and told me they were off on their count. She immediately resolved the problem. If you want to be a manger in customer service you need to learn how to talk to customers and maybe follow the example the other manager set she was very nice and cares about what I had to say. I appreciate their staff and the nice manager.
I was so interested into visiting Detroit to visit the cookie store however Detroit Michigan does not have or believe in the use of medical marijuana for recreational use. So now I will be taking my money elsewhere where I can actually spend it. Here I come Colorado!!!
Cookies Detroit always has the best products in stock, as well as the best prices and deals out of any of the dispensaries in Detroit. They aways attend to my needs, surprising me with the lowest prices, and every single one of the budtenders there are so kind and helpful. This morning when picking up my order at Cookies Detroit, my budtenders name was Ernest. He was nice and efficient, and when he came back out with my order it turned out I had given him 70 cents less than what I owed. I searched my wallet and car for change, but somehow I didn’t have a single extra penny on me. Ernest was so generous and paid for what I owed out of his pocket so that I was still able to get my full order. He made my day, it was so incredibly sweet of him, and I appreciate Ernest and Cookies Detroit so much for always supporting my medicinal needs. I will definitely be back again, with extra cash and a tip for Ernest!Thank you Ernest!!
I love Cookies! Great prices with friendly and helpful staff! Always feel safe and secure here!
The Best Place for High End Quality cannabis. Friendly and deeply knowledgeable staff. The Loyalty Points Program is great. The selection of Edibles, Concentrates, and Topicals are deep and varied. You can't go wrong here.. And ask for Ernest he is SUPER FRIENDLY and has a steep education in Medical Marijuana.
Planning on visiting soon! Is this store for medical buyers ONLY , or is it recreational TOO?
Says not busy ..out into 8 mile