I stopped in today, after having awful day, your guys were so cool it turned my mood. I personally prefer this location out of the ones ive been to. I also prefer this Dispo over every dispo ive been to in Big rapids. Deals are great and your staff is awesome. My cashier was Mason Pieske. He deserves a raise! 12/10 4:36p
Alex is the nug master! I absolutely loved his personality! entertaining aswell as knowledgeable, he was a total dream. Timbers selection was great, high minded gummies/carts for the win❤️ Looking forward to showing off timber to my friends in the spring, hopefully my nug master will be workin'
Top notch as always. Friendly staff. Great product selection. Alex is very helpful and knowledgeable. Kristen is a rockstar budtender. She has never let me down with product recommendations. They are all very friendly. Highly recommend.
My husband and I went in for a very first time. My experience was delightful Derek and Kirsten did a wonderful job explaining to us the products and how they work. We will definitely be back.
Nick was very helpful and kind. He was incredibly patient while my wife struggled to decide what she wanted. The prices were very reasonable and the product is good quality! 10/10 would come here again.
I can’t say enough good things about the experience I had with Alex. I’ve been to many places, but no one has ever taken the time to listen and help me the way Alex did. He was incredibly knowledgeable and didn’t just point me to the most expensive product, he walked me through several options, explaining the pros and cons of each with patience and confidenceAlex’s customer expertise is second to none, and it's obvious that he's passionate about helping people find what they need. He was friendly, professional, and genuinely invested in making sure I was satisfied. If you're looking for an employee who really knows their stuff and provides top-tier service, ask for Alex. I’ll be back soon!
Phenomenal service from Kirsten today. She showed me absolutely everything I wanted to see and smell. Gave me great feedback back at every corner. I came from the Muskegon area to see what big rapids had and I loved it. Highly recommend whether you’re an experienced user or it’s your first time you will not be disappointed I promise. Also strange roots lost an absolute dawg of a bud tender ifkyk. Good shit timber
I really want to give this place 5 stars. The product selection and quality of products are good, but the few times I’ve been in the customer service I received was mid tier at best. I had the same girl two times and both times when I asked about a product I got the “it’s really good that’s all I smoke”. I would have just brushed off, but she told the same thing to the customer before me about a different product. Maybe I’ll come back again to try down the road, but I will definitely wait for a different person to help me out.
My 1st visit to TIMBER was beyond cool! Shout out to Alex great picks, great flavors great choices with high minded carts and throw away pen. See ya next time I'm in mi
Anytime I come to Michigan there is one dispensary that I will go out of my way for and that is TIMBER! Simply because of how knowledgeable Jacob is but also because he made it a custom tailored bud shopping experience! He was very nice and he knew what questions to ask me for me to get the best high tailored to my likes! I will go out of my way every time to come here! That's how awesome he was! But even the security guard and other staff ALL were friendly, smiling and made me feel like I was getting top of the line!! And trust me friends, IT IS!
"I had an amazing experience at Timbers thanks to Samuel. From the moment I walked in, Samuel's friendly demeanor and extensive knowledge stood out. He took the time to understand my preferences and recommended some fantastic products that were exactly what I was looking for.Not only was Samuel professional and courteous, but he also threw in some free goodies, which was a pleasant surprise! The quality of the products was top-notch, and Samuel's recommendations really enhanced my experience.
Sam definitely made my afternoon better for sure!! 😌 he was very quick, informative and gave me his personal preference which was total rad, because he found me the highest yet cheapest preroll. So def a good bang for your buck! I’m so happy 😁 Thank You Sam! I’m def coming bk !! 😎
I had a great experience with Emmett. Me and a group of friends came in all needing a large amount of items. Emmett was great in assisting everyone individually and he was really good offering suggestions based on what you’re looking for. We had a great first visit! I’m definitely coming back.
It was great!! My first time going to any dispensary in Michigan and Emmett took great care of my friends and I! Everything was really professional, I could see and smell the buds so it was easier for me to pick out what I wanted. I work at a dispensary in Illinois and everything about the experience out here at Timber made me so jealous ! Great job Emmett, thank you so much for the individual care you provided and the great recommendations!!
Been to Big Rapids location twice and have always been treated very well, staff is always helpful. Mike added my Veteran status to my account which has been very awesome.
Jess and Dakota were fantastic! Dan helped us at the beginning and it was such a smooth transaction! Would highly recommend!
Best deals in town. Very clean and well organized location. Mariah was a very friendly bud tender and Jess was one of the most helpful front desk staff I’ve met
I loved it. The prices were great in Mariah. The girl at the front desk was super helpful and nice 10 out of 10.
Just moved back to Michigan. Very Friendly, Very Clean, Very Professional Great Experience!! For sure going back! Recommend everyone stop there for their flower. Best dispensary in Michigan by far!! Samuel Waters was very helpful and outgoing. Got me the best deal on the best gas!!
When I first walked in Marian was very inviting and treated me like a friend and that was awesome she seemed to like her job, and when I was all set up she sent me to Samuel Waters and he was very informative and was able to answer all the questions I had and when he checked me out he made sure the product number matched and everything was there for me. Excellent customer service skills for both of them, thank you so much.