Today was my first visit to Lume. I was assisted by a very nice young man named Reuben. He spent a lot of time with me and was super helpful! Also, the ambience of the store was very nice, very clean, with a super chill vibe. Got some nice discounts as well. I will definitely shop here again!
Lume Berkley crew today was fire!! As a fellow luminary from Petersburg location, it was overall a great experience shopping today!! Very friendly team, even recommended some pastimes for me while in the area for the day! Appreciate yall!! 🤙🏼
Every visit is fantastic. Today , Brooke helped me out and she provided the most wonderful customer service . It was exactly what I needed to help turn a bad day into a pretty great one. We had a nice chat and once again… top tier experience at Lume . This will always be my number one!We ❤️ Lume
I had avoided going into this dispensary because I visited one in northern Michigan and thought the prices were pretty high. But they had a good rewards program and deals for new customers so I gave it a try. First two visits were fine. Good service and product was fine. Third visit, the person who helped me was pretty lackluster and poor at communicating. I didn’t realize that the expiration date for the deal I was supposed to get on the third visit had expired, within the week I visited. I inquired a few times with the person who helped me. He said he needed to check with the manager. Eventually he rang me up without the discount. ( no communication about I not getting it) I realize that it was past the “expiration date” - less than a week. But between the crappy service and not honoring the deal for a new customer, I see no reason to go back. The prices are high here and the service is mid unless you get lucky and get the one or two people who seem to care about customer serviceI won’t go back. There are way too many options with better service. And prices
Stopped in this morning for a quick grab before work and was in awe of the beautiful establishment! The staff was all smiles and friendly and willing to help with any questions! Will be comin back!!
I visited for the first time and had a great experience. Ani helped me out, and took the time to explain and show me the different kinds of edibles. They had excellent deals too!! Definitely coming back!!
easily the worst dispensary in Berkeley now, they won’t do curbside pick up on Monday at 1 PM unless you are disabled or have A child with you(Totally good to encourage parents picking up their marijuana with the children in the car) I gotta pick up order there last week no problem, today I waste my time driving to the dispensary to be told I cannot get my curbside order unless I am disabled or have a child with me, a notice on the website would’ve been nice so at least I wouldn’t have wasted my time at this stupid dispensary. Every dispensary has the same deals, to not offer curbside pick up on a weekday at 1 PM is just awful customer service
Tamarco was a big help today…definitely look for him when you come in to get all good deals and great information on what you’re buying
I did really like, then the prices went up then down then up again, they play games with "specials" , have to ask for dates on everything because they will sell really old stuff. Too much garbage and really old product. They do have some really good stuff sometimes, but everyone else does too now and cheaper
I’ve been here once and will definitely come back great customer service, my item was out and they helped find a replacement that I really enjoyed thank you again i appreciate the good vibes and service
From the very moment I walked in, I was made to feel welcome, great vibe, the gentleman who runs the front desk is definitely in the right position! MJ took care of me & provided an abundance of knowledge from one smoker to another, asked & understood my needs, provided me with the products I was looking for. 10 outta 10, I would recommend. Also, the facility is beautiful, that walk up stairway has a James Bond feel, you don't know what you're Abt to open up the doors too 😂😂
Lume has always been my choice of all the dispensaries. Their Lume brand is great and very inexpensive. We used to drive to Saginaw or Jackson just to hit our favorite place!
Juvante was the best receptionist ever and Rachel rock's plus Karissa helped me out a lot.
Awesome dispensary! Great customer service and very knowledgeable!! Michael was the best! He really helped my wife decide what she was looking for and got us the best deals offered! Highly recommend and very appreciated!
Awesome building and atmosphere budtender was super helpful, rob got us right on everything we needed and some stuff we didn't. Will stop by again when we come back by.
Rob and Eric both gave us the best service today! Lume is a favorite of mine and they made the experience even better.
Amazing experience from the moment I walked in. Very welcoming and friendly environment. Kyle was outstanding on helping us and guiding us with information!Definitely coming back and sharing my experience!
MJ is not only professional but also very knowledgeable about cannabis. He wasn’t pushy and gave great recommendations. I’ll definitely be making another visit to this LUME location