I really appreciated the level of compassion and determination to find the right product to help me with my needs.... After trying them I am greatful for the correct ideasread more
I thought there would be a little more personality.. some showmanship.
I've had to use the store while my medical card is getting renewed and the staff are very knowledgeable they're very... friendly and every time I've gone it's a quick in and out experience for being a Boston store I expected it to be a wait and every time there wasn't.read more
I specified and repeated the strains I wanted and both I received were incorrect.I did not receive what I paid for and... the .5 joints (I paid for .8) are definitely smaller than indicated.Note: this dispo is not medical, although their name alludes to such.read more
They have EXCELLENT products at truly EXCELLENT prices. I drive several extra miles and pass at least 10 other... dispensaries, to get the quality and prices I demand. THANK YOU SANCTUARY!read more
First time here and Jen helped us out and was super sweet and friendly! Made the experience fantastic
Gio helped me get my product quickly and efficiently. Very knowledgeable!
Great experiences all around! Quick and easy visits with friendly, knowledgeable staff!
Jen was great today, she helped me pick good strains and suggested a great shatter cartridge also. Very polite and... friendly! Thanks Jen!read more
Really nice store and people. Especially Steve, Lanea, and Jordan.
Super nice knowledgeable staff. Prices were high (ha!) but not unexpected. Multiple levels of security get your ID... ready. No crowd to speak of when I went. Only cash or debit accepted.read more
I wish there were more options for lower-strength strains. I prefer strains with 10-15% thc, but the weakest thing... available in pre-roll was 19% thcread more
Ordered online and everything was ready when I arrived. Not the nicest or cleanest dispensary I’ve been took… parking... in rear off Webster st.read more
So just the other day i entered your establishment, in search of some "reefer".I had a simple question for the person... behind the register, "how do you roll the pre-rolls if they are already rolled, you know what i mean?"......the evil looking man replied, "um.... no. I DON'T know what you mean. We had a strict policy against those with mental deficiencies, and with this in mind I'm going to have to ask you to leave."and so, I was escorted away from the location.... I will not be returning... farewell.read more
Staff are so nice and always check in with guest to see how they are doing.
This is the kind of dispensary that makes you remember why you hate dispensaries. Everything from the owners making the... employees wear uniforms to the fake happy person at the entrance, to the ID checking that makes you feel like a criminal, to the bright new space with high prices. Try not to use dispensaries and if you have to support this industry, don’t do it here.read more
Beautiful Shop all around .Very helpful and I formative as well.Great on sales.7 Stars for these guys they need a... couple more.read more
First time here, and it was a great experience. Jen helped me and my girlfriend today. She was a great help and was... very patient with us!read more
Really nervous going in. Kinda freaking out but the staff was amazing. Gio helped me out and he was great. Made me feel... so much better about my choices and helped me understand things I didn’t. So thanks!! Meant a lot that he was patient with me. Great service will be going back.read more
YOUR FRONT DOOR PERSON IS ONE OF THE MOST IMPORTANT EVER FOR GOOD BUSINESS, BUT SOME OF YOUR FRONT DOOR PERSON IS NOT... TO FRIENDLY, BUT MOST OF THEM ARE . YOUR INSIDE STAFF ARE OUTSTANDING WITH GREAT CUSTOMER SERVICE. I WILL GIVE A 5 STAR TO ALL OF THEM. BUT THE EXPERIENCE THAT I HAD YESTERDAY FROM YOUR FRONT DOOR PERSON WAS NOT GOOD. ANYWAY THERE ARE LOTS OF PLACE NOW THAT WE CAN GET GOOD SERVICE FROM YOUR FIRST IMPRESSION WHICH IS YOUR FRONT DOOR PERSON. HAVE A GREAT DAY. TKSread more
Erik was awesome and answered all of my questions. He was very pleasant and professional but still real. Always a... pleasure coming here!!!read more
This was a great visit. Staff was very helpful, I got a few great bundles when I picked up that I didn’t even know I... got when ordering online. Erik was super helpful ringing me up and answering some questionsread more
Amazing staff and overall experience. You feel safe and well taken care of. Good rotating selection of products with... lots to choose from.read more
Great simple not too busy place to go for some of the best and potent flower in the area. The customer service is... always awesome and it all starts with the amazing greeter Olivia! She seems to always have a great attitude and smile on her face when anyone walks in the door. Her vibe is super cool. Thank you.read more
Always a very pleasant and easy experience at sanctuary. Erik has checked me out a few times and is always friendly,... helpful and efficient. One of the many great employees at sanctuary that make my experience worth it and keeps me coming back!read more
This was my first experience at a Massachusetts dispensary. The woman at the door was very friendly. The cashier who... assisted me was Kera D, she was very helpful. I described what I was looking for and she helped me pick out the right products for me. I was a walk in, and the line was not a bad wait.read more
Awesome selection of concentrates plus they sell half gram so it's not so pricey and you don't get sick of a certain... flavor I love this placeread more
Love this place. Special shout out to Ashley for making it easy, giving me all details needed and just being genuine... and nice. Can’t wait to come back!read more
Jesse was an awesome budtender, absolutely made the experience 100x smoother and easier. Will certainly return,... selection is incredible as well!read more
Their salesperson seems to be confused, the long-haired salesperson has a very high attitude, like what does he think... he is? Only a salesman bro. I have been here many times and this time this person makes me feels uncomfortable.????read more
Prices are a little expensive, but par for the course. The gummy edibles are awesome, taste good and have good potency.... Pre-rolls are also solid. Haven’t had the flower here yet, maybe next time!Best part of this place is it’s easy to get same day pickup and orders are usually ready ahead of time.read more
Great assortment of cannabis and eatables really good staff they always help and are considerate
Love this place !HIGH-LY Recommended ....lolThe super fast serviceEasy in and outThey take debit or credit cards As... long as You have your Pin number to punch inGreat deals compared to other placesPlace your order ahead prior to opening and pick your time and click on how you want to pay,cash or debit when you get there.Web site doesn't give choice in case you need to pay part cash and debit. no big deal They DoI also ask if they take Amx ? If you have pin Yes !It's done like a cash advance.I was well greetedI had zero wait and felt like a V.I.P.If you can I highly recommend if your buying flower buy the oz. It's like buying 3 quarters and getting the fourth free. Mix and match they give you the price break when your there paying. Great feeling walking out with cash in the your pocket.Made my dayread more
The staff is friendly and their purchasing system is intuitive, but now I’ve bought two pen carts from them that keep... leaking oil into the mouthpiece. I bought a cart 2 weeks ago, after both storing it correctly and only hitting about a total of 10 times it’s nearly empty. The mouthpiece got entirely clogged. I even tried small inhales, as recommended by the manufacturer, to unclog it with little to no damage but it still got worse and is no longer usable.As mentioned earlier, this isn’t the first time it’s happened to me with Sanctuary. I called them to see what they could do to exchange or give a discount on a new cart, but once a week passes they make zero exceptions with their exchange policy. This surprised me because I bought their branded cart with, apparently, a *known* manufacturing error according to the associate I spoke with. I was disappointed.read more
I loved going to sanctuary but unfortunately their selection on indica cartridges are low. Another problem I’ve faced... is that their ‘in store brand cartridges’ are terrible if I’m paying $72 for a cartridge I expect it to work and not have any defects, this is the second time I’ve gotten a faulty cartridge and had to move the oil into a new cartridge from a different brand. The middle coil will get clogged up preventing from getting a good draw and the mouth piece was literally falling apart from the cart. I lost half of my product from moving it from their faulty cart to a new cart, will be going to a different place now with a better selection.read more
Always a lovely experience at Brookline. Staff is super knowledgeable, friendly, and always helpful! Last time I got... the London Mints 11 flower and for a indica dominant hybrid the effects were quite uplifting! Just the right amount of chill with a euphoric twist. Definitely would recommend this for both daytime and nighttime smoking!read more
Absolutely loved it. And it was so easy. Just make a order and have your ID and money simple and easy.
Multiple reviews on here conclude the horrible customer service by the unfriendly man checking ID’s. Sanctuary needs to... take a step back and realize that the first impression when you walk through the door speaks volumes for a company, especially in the Cannabis industry. This rude and objectively trivial individual is creating a bad experience for the community and needs to be addressed ASAP. Til then I’ll bring my business elsewhere and advise all to do the same. Truly upsetting..read more
I am frequent customer of dispensary, especially Sanctuary but today was the last day I will going there. The cannabis... industry is about the experience and atmosphere you create for the customer, and sadly, we experienced terrible customer service here. The security guard was so rude and dismissive of us, it was insulting. We are valuable customer, and we deserve to be treated respectfully. Truly terrible. I have never been treated so poorly in the cannabis/customer service industry.We didn’t now we had to order online, we got there and the security guard was rude. All we said was “Oh, sorry, we’ll order online, but we walked in last time” He goes “ No you didn’t, that never happened.” We were like “What?” He was said “No, that never happened, not here.” Sir, how are you going to tell me what happened? Then he proceeded to bicker with us and open the door for us to leave. We just got in our car and immediately took our business to Berkshire Roots, where we have NEVER had a bad experience. The security and staff are so kind and helpful. I would urge you to put your money towards a business that cares for, value, and respect their customers.Berkshire Roots—East BostonGarden Remedies—Melroseread more
I like this place. Parking ain’t bad at all. Easy experience and the place is better than the other 2 competitors near... byread more
Went here for my first time going to a dispensary, I placed an order online and got there with my ID in hand and hands... down the least friendly security instantly makes me feel like I’m doing everything wrong and honestly was very rude, after that it was hard to enjoy the environment because I felt very uncomfortable due to my initial interaction just trying to go inside, the staff was pleasant and my order was ready and packed for me when I got to the counter but unfortunately to wrap it all up I gave the cashier enough money to get a ten back and I only got four, I was to frazzled at this point to say anything so I left. The product are as to be expected so no complaints there. Hope everyone else has better luck than I did.read more
Amazing staff and an amazing atmosphere, very clean and friendly. I love this establishment. Great prices and a... wonderful selection. This dispensary is 100% better than Neta . THANK YOU SANCTUARY....... MIKE Mread more
Their headband tasted like a pickle and didn't have a humidity packet in the packaging, doesn't actually feel like... other headband I have tried. Tincture was much weaker than similarly priced ones from other nearby dispensaries.However the facility was wonderful, staff was nice, and pickup was easy.read more
Great recreational cannabis store. I was surprised at how quick I got in and out, almost no line and the staff was... friendly and professional. I got Mimosa on my first visit and I was impressed with the flower. It was large, dense and had a wonderful citrus scent; the effects were great as well. I can highly recommend Sanctuary!read more
The best dispensary in the Boston area. The employees at the Brookline location are such insanely cool and kind people.... Them in combination with the relaxing atmosphere are what made my wonderful experience. I went to 3 different recreational dispensaries while visiting and sanctuary was by far the best, the rest try too hard to be intimidating and I didn’t feel welcome.read more
Clean, safe experience with extremely friendly budtenders and quality product!
Very fast, great staff and super clean environment
Best in the Bean hands down. #1 product in Massachusetts point blank, check it out!! Customer Service was very... professional and beneficial.read more