Bianca was amazing and very helpful. Getting my order quick even with a mess up on my part with the online order. It was adjusted, and ready to go faster than I couldn't hoped for. Even making sure that I got any discounts I was eligible for. Thanks so much!
Angeline is awesome!! I was standing and waiting. No one else offered to cash me out or even checked if I needed assistance, they just continued to talk among themselves. She answered all my questions and had suggestions as well!!
Bianca is my girl! I had the pleasure of being assisted by Bianca during my visit, and she made the experience fantastic! She was incredibly knowledgeable about all the products and took the time to really listen to what I was looking for. Her recommendations were spot on, and she made me feel super comfortable throughout the process. Bianca’s friendly and professional attitude made the whole visit enjoyable. If you stop by, I highly recommend asking for Bianca—you won’t be disappointed!
I only have glowing praise for the Rockford Sunnyside! This was my first time trying flower, so I wanted to go in and ask some questions. I was a bit apprehensive walking in without having an order placed, but it was a short line to the stand to place orders in-building. George was who helped me place my order, he was very informative. I definitely didn't know how many options I had! He pointed me towards High Supply as a good starting point, and recommended Slurricrasher based off of what I wanted out of my high. The line to purchase wasn't as short but moved just as quickly. I didn't get a card with the name of the woman that helped me at register, but she was also incredibly sweet and made sure I had everything I needed; accessories or a bag.So far I've been very happy with what George recommended, the flower having bits of purple is very cool too!It's comforting that I know I can go in and ask questions, this is definitely my preferred cannabis location. Thank you again 💚
I visit sunnyside a couple times a week and most of the staff knows me which is amazing. Nikki helps me really often and she is so incredibly sweet and patient. Any question I have she gives me every answer possible and it’s so helpful. Nikki always has a smile and I love when she helps me ☺️
Sunnyside is a great place! Always very kind and more than helpful. I had a faulty cart once and they exchanged it for me no questions asked really, no worries.Overall, great experiences.But Illinois needs to get rid of that expensive rec tax!!!
I’ve been to this location so many times Jason is always seems to be my go to person when it comes to helping me find what I’m looking for! He’s so polite and attentive and funny!! Great conversationalist but also goes above and beyond when it comes to his customer servicing skills, and very informative, I cannot recommend this location enough, If you’re thinking about giving them a try, ask for Jason!! He knows his stuff !
I'll start with the cons since there are few...The patrons can be very rude, demanding their orders. The parking lot is too small and awkward. People have been rude to us pulling in and/or out. Con/Pro Security is tight! Do not walk in without your ID and intentions! This is understandable. Maybe a bit more signage is necessary? Any negatives that I had were wiped out by the staff who helped me. One was training the other. I asked my questions and the trainee was very knowledgeable and patient. The trainor walked me through everything step by step, totally patient with my lack of knowledge. They both helped me understand the process and showed me how to get HUGE discounts, regardless if I shopped or not. Top notch service!
Whoever had a bad experience with the stamp card and left a bad review. I also had a similar experience prior to your review. However the staff were completely emphatic. I think people forget that they are following rules from higher management. This is how these employees feed their families. Don’t take your frustration out on them. All the staff at sunnyside in Rockford are truly amazing people.
Everyone is always super friendly and willing to help with a smile. My cashier, Amber, was so nice and we shared similar tastes. She had very good recommendations and tips for future purchases and visits! Always enjoy going into Sunnyside!
I’ve been to this location a plethora of times and have almost always gotten Angie! Anytime I go she’s always polite and makes conversation about the product I’m purchasing. She genuinely knows her stuff and is always warm and welcoming when I come, she even let me know about the new stamp card promotion going on currently, that I didn’t know of before! Prices are nice, it’s clean and everyone is very nice and knows their stuff!
I visited Sunnyside this afternoon to pick up a couple goodies. The facility is very vibrant and clean. Lots of nice folks working there. Very laid-back and uplifting atmosphere. My Well Advisor's name was Angie. She was very friendly and provided exceptional customer service! Would highly recommend to anyone!
My experience here was above amazing!! Angeline was absolutely perfect! Very nice great smile and just made it a effortless interaction. That was 100 percent comfortable in every manor! Thank you so much for the great laughs and easy and quick interaction.
Sharri helped me with my order & made sure that my rewards were use accurately. She is always smiling and is very friendly!!
I love the store its beautiful. so, I just started a thing and for my first time in the store it was everything. I just want to thank the person that I was working with for being patient with me and being a great help because I didn't know what I should start with since this was my first time. Thank you to the beautiful young lady Sharri. I love my gummies. Great pick. I will see you again next week!
I'm a new resident in the Rockford area and literally everyone was recommending Sunnyside to me! I absolutely see why this everyone's favorite dispensary. Their prices were really inexpensive for amazing quality! And s/o to the Wellness Advisor Bianca for making my first time there comfortable and easy. I will definitely be coming back soon!
Sunnyside has some decent sales and promos. As a medical patient with pain issues, I like that I get waited on first, it makes it easier to not have to stand in a long line. The website is easy to use and everyone I've had contact with has been friendly. I recommend them.
Sharri was so patient with me. It was my first time there she was very helpful. I didn’t feel rushed. I felt like she gave me great customer service. She honestly needs a raise. She was a nicest person in there.
Sharri was very helpful & patient while trying to help me place a walk-in order. I loved her energy will definitely be back. And she has amazing eyebrows!!
Security guards and the people who help you pick out what you want are nice and helpful. The people behind the counter though? They all look like they’d rather be doing literally anything else, don’t seem to understand how to keep a line moving, and the lady gave me the wrong amount change. Corporate America sucks the life out of people I get it but sheesh maybe don’t seem like the most depressed group of people I’ve seen outside of at a funeral.
I been a loyal customer for a little over a year now and I will continue to be it’s the best dispensary in town. They have the best products and the staff is awesome, there professional and know what there doing. When you have a question about the products they serve there very knowledgeable and informative. And also you can’t beat the prices
Amazing place to go to. The Staff are always super friendly and helpful. Especially the last two times I've gone I had thr pleasure of being assisted by Amber who does a Phenomenal job definitely deserves a bonus. This is the only dispensary I'll religiously go to.
I've waited my whole life to be free to go to the store and select the products of my own choosing. Everyone at Sunnyside has been helpful, knowledgeable and kind. Pretty good attributes indeed.
Adam was very awesome at helping me decide on some flower. Although I do believe he should change his recommended product to Mac and cheese by revolution
Amber and Dev helped me out when I went there and they went above and beyond for me. They seem to really care and they treat you very well and are very professional! I loved they’re customer service. They always make me leave happy. Best wellness advisors.
Clean ,Bright Clean Lines. You get a ticket then a look at a tablet & make a selection from what they have chosen. I spotted something new to me that met my qualifications. Somehow the paper became my order slip along with my 2nd ID check in the same building, I wondered if they would check again if I were the only customer? So like a bank you deposit your cash & leave with your stash. Take it home and enjoy what the Voters of the State got right.
I absolutely love this place I drive about an hour to get there and I am never disappointed. The employees there are so awesome and so nice and if you have any questions they never hesitate to answer and they never rush you out the door. This place is way better than the Sunny Side in Beloit.
Carmen’s recommendation for the purple plague is a number one choice for me but you have to try the lemon sugar ! She is super helpful and nice.
Brandon was great with checking me out! Made sure I got exactly what I wanted and even told me a little more about the inventory they carry! Will definitely stop by to see him again
This location is probably one of my favorites. The staff is always in a good mood and very respectful! Orion was my most recent helper and he did an outstanding job!
I always have a positive experience at this location. I stopped in today and Orion assisted me with my purchase. Orion was knowledgeable, helpful, kind, and quick. Made the experience pleasant and easy.
I really like this store. Everyone is very welcoming. They have a good system set up to get everything moving so you aren't standing in line too long. One of my go-to products the good news Vegas has been replaced with something with caffeine in it I dislike that a lot, I'm not sure if that is just how it is made now or a store change. But otherwise, this is the only place I go.
Cool staff, always super friendly. Literally have never had a bad experience at this location
Awesome place! Very laid back interior and clean. Great selection of products and everything from here that I’ve had, has been very high quality. Orion deserves a raise! Shout out to Orion, who was very helpful and got us in and out fast. The lady at the front desk was super nice and professional (Didn’t catch a name 😖). I will definitely be returning at some point in the future. ❤️😎
The service here was great! One person in particular made my experience even more better, Malachi. Malachi was by far an amazing guide to my experience here. His knowledge in the types of cannabis that would best help me and my pain was out of this world. Me and my wife both feel he should be recognized for his great customer Service and help! I will definitely be back
All around a wonderful experience. Malachi was the associate helping me and he was extremely kind, professional, and very detail oriented when it came to what I was looking for. This was my first time shopping here so I was a little overwhelmed, but Malachi made the process extremely easy and seamless. Thank you for your help Malachi and keep up the great work! (:
The place is very clean and well maintained. The only thing I do not like is that there is now way to browse the merchandise. Everything has to be ordered through the app. Display cases with product would be much appreciated.
I've been coming here regularly for a couple years now. The service is usually good, upbeat firnedly staff for the most part. My main gripe is that their selection has steadily gone down since I've started coming here. For some reason they don't restock very often so the selection is very picked over. Even around holidays when you'd think they would bring in extra stock for the increase in business, they still often only have few options not sure why they struggle so much with this now but it kinda sucks.
I always get all my medical needs met at Sunnyside and they have the best sales. The staff is amazing friendly and knowledgeable they answer all my questions about what I need for my pain . I just looked at the website at the new place and their prices are outrageous $125 for Cresco gram that’s crazy considering I am getting one today for $60 for a gram it’s 30% off and I have $10 in rewards so I won’t be going anywhere else. I will probably check the place in Belvedere but I already looked at their website and their prices are pretty outrageous too so you have a customer for life thank you and Happy New Year 🎆 Wendy M
My first time at this dispensary, arrived at 9am and line was short, under 15 people. Dispensary was well staffed. My advisor (#42894), was very professional and helpful in helping me. Overall positive, solid experience and will return for future purchases.
I visited on the Wednesday before Thanksgiving. I know, bad idea. Very very long line. Even with the medical line very busy I didn't have to wait that long. I also missed the chance to brag about my 30% veterans discount on veterans day. Anything in the store. Great staff here people.
Honestly one star is generous. Closed an hour earlier on the night before Thanksgiving. I drove 100 miles for nothing. This was after first stopping at the S. Beloit store that was closed a half hour earlier than normal. I wish there was more options. I’d never shop here otherwise.
The worst experience I’ve ever had at a dispensary. I placed my order online before I arrived at the location. I walked in at 2:30pm on a Friday to pick up my order and there were no less than 40 people in line 2 and 5-7 people in the medical line. Medical patients kept trickling in every few minutes or so and they always called on them first leaving everyone else having to wait longer. You need to have 1-2 employees dedicated to just medical and the rest for adult use. At times there were only 3-4 employees attending to customers while the rest stood behind the registers and talked to each other. It took me over an HOUR to get through the line, on a Friday afternoon. This could have been avoided. Poor planning and poor management wil result in a loss of customers. When I finally got my order, they ran out of space in the building due to the line of people. Just to top it off, the employee was rude to me when I finally got my order because she misplaced my ID and I simply asked if she still had it behind the counter, and she did. I recommended going to a NuEra dispensary if you can find one or literally anywhere else but here.
Really great experience here! The team was really efficient, friendly and engaging. They have ATM on premises (3$ fee)... Place is super clean and organized... High quality flower!!! Highly recommend!
Never have I been a big user of marijuana. Due to current medical problems, I find that marijuana helps tremendously. Every single employee that I came across (even including the security guard!) Was extremely friendly and helpful. I could not recommend Sunnyside more! All of their staff knew exactly what I was looking for and help me make my purchase simple! Thank you very much to all of the staff at Sunnyside for your help; I look forward to repeat business.
All of the employees are ALWAYS friendly. I love how you can place your order online. And they always have sales on different things. Great customer service, and you can't beat the prices !! Only place I go!Sunnyside is always on point !!
Good News‼️I absolutely Love this place!Everyone is very informative and Friendly. They know the best selection for EVERYTHING. Getting My discounts off the app is the BEST part. I always find good deals and great rewards. Even the Security treats You like Family. I've been going here for a over a year and never had a problem EVER. Orion is one of My favorite employees always cheerful and ready to help with anything I need. He always keeps Me updated on all the latest products and deals. I won't go anywhere else when I'm treated like Family here‼️
I love going to this place since it’s close to my house. But the store does not open on time. Store hours is 9 am for opening and there was a long line of people stay outside since 9am to wait. I called the location and they said that employees are not ready to open at 9am, then why do they say open is at 9am if they are not ready. Very annoyed!!