It's clear this store prioritizes recreational customers over medical patients and the experience for patients has consistently gotten worse over the last 3 months. You can expect 3-4 recreational transactions to happen in-store or online before they acknowledge medical patients. Regardless, if you've spent thousands of dollars there apparently beyond hello would rather have that sweet extra tax money from random recreational customers versus medical patients consistently choosing to shop there.Imagine ordering takeout from a restaurant and when you get there instead of letting you inside and handing you your food, they take care of the 13 people in the drive-thru instead. SmhOf course, none of this is the individual bud tenders faults as they do their very best, but it's a shame that beyond hello decision makers continue to put constraints and don't offer their boots on the ground employees the proper support to cater to what should be there most important customer base.
I have been there twice. Once in 03/2022 and the experience was great! They helped my friend and I pick out what was best for us and spent time with us. We weren’t regular users so it was important to us we got the right/best dose and product. A different friend and I went in last week and had the total opposite experience. We aren’t regular users and we knew things had changed in the last year or so and wanted to speak with a worker. The guy checking us in up front didn’t want us to go inside. He wanted us to use the kiosks. We said we’d rather talk to someone to place our order. After arguing with him a few times he finally let us in the door. He rolled his eyes at us. Then we get to the cashier and he sighs a huge sigh when we say we need help. He turned out to be nice and helpful but you could tell he was flustered with us and trying to rush us. After he checked us out he told everyone he was off work and left with a huge line still there. One good thing is that the prices went down! A chocolate bar last year was $34 and this year it’s $17! I read other reviews and have already emailed the email you asked others to.
Kicked out for my brother handing my my money, was told to just walk out and come back in. Apparently the laws are wild. Then I was told my product was 90$ more than it was supposed to be so I wanted to swap products with the once that “weren’t ringing up correctly”. Nope. Can’t do that at the window. So I was directed to go out of line again and head to the kiosk to order the other products. Then I was stopped and told that the original products were in fact the price I thought they were. After the extra long transaction I got out to the car and thought I better make sure my order is right so I opened the bag and 6/9 of my extract containers were upside down. Thankfully I check it before driving 45 minutes back home but I’m sure some of the terpier ones are already all over the lid.Now for the main reason why I’m making this review. When I was directed to the kiosk the employees were leaning over glancing at me through the window laughing while looking right at me. This is very rude and very unprofessional. I’ll go buy my dabs elsewhere no matter how much more expensive they are just to not be treated like a joke.
Prices are good, but there are some issues. First and foremost, as the owner of the establishment. You need to ensure the structure, standards and tools are in place for things to operate smoothly. Online orders should be separated by the pickup time and the last name. It should not take 45 minutes to an hour to get checked out for a scheduled pickup. If you're going to continue to cut your staff. Adjustments need to be made to make-up for the lack of staffing. Help your people. Not to mention a few members of your staff need reminded they are there to serve customers and follow the law. Nothing more, nothing less. A learning experience and training needs to be had amongst the staff. When it comes to the laws surrounding Medical Marijuana, specifically the ones the establishment is required to follow in order to operate. Medical patients hold priority over recreational. It's still a good place to go for deals..
Before the current changes, I would definitely given this dispensary 5 stars. I have had so much help with decisions in product from most of the employees in the shopping area. This time, I encountered kiosks. I was encouraged to use the kiosk. As easy as it was, I prefer to discuss my selections with staff before the final purchase. Why ruin a good thing for people? The best thing about this dispensary was the staff interaction. Throw the kiosk money away and give us back the people that sell your product!