Beyond/Hello Dispensary in Normal, IL

hosaia
hosaia
1713383434
Every visit to BeyondHello (and I have had quite a few the last several years!) has been an extremely positive experience. Most specifically, each encounter with Jinny (Virginia) is ALWAYS positive and uplifting. She is consistently an absolute joy, and never misses an opportunity to say an encouraging and meaningful affirmation. I just can’t speak highly enough of her and I feel she is such an excellent representative for the company and makes my day every single solitary visit, bar none!
Mary O.
Mary O.
1712510890
My visit today was a nice experience, everyone is very friendly. It was not very busy in the early hours, I was in and out. I appreciated the fast check out and help I received. Politeness and consideration of being offered a seat while I had a short wait was appreciated. My experience at the store is always a little different with how many customers are there, but the friendliness from staff is always good.
K S
K S
1712200369
I don't live in Normal but I make the drive because I appreciate the staff. There are products I can buy that are the same and closer to where I live but I'll put the miles on my tires because I appreciate who works there. I've seen their staff have to put up with iffy customers and handle it professionally as well as very appreciative customers who enjoy engaging with the staff. Products have always been solid for me but staff that stick around and hopefully are being paid what they deserve is always nice too.
Jenell M.
Jenell M.
1712184044
Everyone here is so nice and very helpful. I was intimidated the first time I came here because my knowledge was VERY limited. The person on the floor was very helpful and answered my questions and helped me pick something. Today I placed my order for pickup and Gabrielle helped me. Super friendly. The vape I bought just come in earlier today and he told me a bit about it and how smooth it was. He was right, it’s already my new favorite as far as smoothness of the pull and mouthfeel.
Glitch
Glitch
1712010332
I go here for medical, I order online & pick a time slot so I can pick up quicker. I got an email saying there's a separate medical pick up room. For one pick up, they had the medical pick up room, and it was awesome and quick. I've been back several times now & it's back to waiting in the line for the walk ins, in the main room. What's the point of ordering online & having medical if I have to wait a minimum of 20+ minutes with rec & walk ins to just to get my med order....
Billie P.
Billie P.
1711235372
He was awesome very nice person. Very helpful . Worth the trip I drive over hour to go to this store. So I really appreciate when you get a kind, friendly face. The last few time not so much. 🥰
Danielle N.
Danielle N.
1710010276
I really love and prefer going to this location. I just feel like I’m at home and it’s just like a comfortable feeling. I also enjoy all the employees because they’re really knowledgeable and they really try to help find what’s good for you. Austin was wonderful too! 🙂
Thefrostmonkey
Thefrostmonkey
1703926205
At first this place was very expensive and unorganized, but now this is my favourite dispensary. When the discounts are available they have great prices, and now they're faster. No more 45 minute wait times.Thanks for saving me the hour drive elsewhere 😉
Nick M
Nick M
1702994921
I usually go to the dispensary in East Peoria, so this place was a little different. They don't do anything special on your birthday (extra points for free gifts) like other dispensaries. The price is a reasonable and the customer service is nice but the facility needs some work. The first room you enter is too tight for too many people and the actual room you go to to get your product. Feels like you're in prison. I'm not too worried about the atmosphere as it doesn't matter that much, but sterile is a great word to describe it. I would honestly always go to East Peoria before here in the future if I had the choice and they're only a half hour apart so I do.
Nathan F.
Nathan F.
1699657332
It's clear this store prioritizes recreational customers over medical patients and the experience for patients has consistently gotten worse over the last 3 months. You can expect 3-4 recreational transactions to happen in-store or online before they acknowledge medical patients. Regardless, if you've spent thousands of dollars there apparently beyond hello would rather have that sweet extra tax money from random recreational customers versus medical patients consistently choosing to shop there.Imagine ordering takeout from a restaurant and when you get there instead of letting you inside and handing you your food, they take care of the 13 people in the drive-thru instead. SmhOf course, none of this is the individual bud tenders faults as they do their very best, but it's a shame that beyond hello decision makers continue to put constraints and don't offer their boots on the ground employees the proper support to cater to what should be there most important customer base.
M C
M C
1699212033
I have been there twice. Once in 03/2022 and the experience was great! They helped my friend and I pick out what was best for us and spent time with us. We weren’t regular users so it was important to us we got the right/best dose and product. A different friend and I went in last week and had the total opposite experience. We aren’t regular users and we knew things had changed in the last year or so and wanted to speak with a worker. The guy checking us in up front didn’t want us to go inside. He wanted us to use the kiosks. We said we’d rather talk to someone to place our order. After arguing with him a few times he finally let us in the door. He rolled his eyes at us. Then we get to the cashier and he sighs a huge sigh when we say we need help. He turned out to be nice and helpful but you could tell he was flustered with us and trying to rush us. After he checked us out he told everyone he was off work and left with a huge line still there. One good thing is that the prices went down! A chocolate bar last year was $34 and this year it’s $17! I read other reviews and have already emailed the email you asked others to.
Joe M.
Joe M.
1696348679
Kicked out for my brother handing my my money, was told to just walk out and come back in. Apparently the laws are wild. Then I was told my product was 90$ more than it was supposed to be so I wanted to swap products with the once that “weren’t ringing up correctly”. Nope. Can’t do that at the window. So I was directed to go out of line again and head to the kiosk to order the other products. Then I was stopped and told that the original products were in fact the price I thought they were. After the extra long transaction I got out to the car and thought I better make sure my order is right so I opened the bag and 6/9 of my extract containers were upside down. Thankfully I check it before driving 45 minutes back home but I’m sure some of the terpier ones are already all over the lid.Now for the main reason why I’m making this review. When I was directed to the kiosk the employees were leaning over glancing at me through the window laughing while looking right at me. This is very rude and very unprofessional. I’ll go buy my dabs elsewhere no matter how much more expensive they are just to not be treated like a joke.
T. T.
T. T.
1696167453
Prices are good, but there are some issues. First and foremost, as the owner of the establishment. You need to ensure the structure, standards and tools are in place for things to operate smoothly. Online orders should be separated by the pickup time and the last name. It should not take 45 minutes to an hour to get checked out for a scheduled pickup. If you're going to continue to cut your staff. Adjustments need to be made to make-up for the lack of staffing. Help your people. Not to mention a few members of your staff need reminded they are there to serve customers and follow the law. Nothing more, nothing less. A learning experience and training needs to be had amongst the staff. When it comes to the laws surrounding Medical Marijuana, specifically the ones the establishment is required to follow in order to operate. Medical patients hold priority over recreational. It's still a good place to go for deals..
Crystal C.
Crystal C.
1695382670
Before the current changes, I would definitely given this dispensary 5 stars. I have had so much help with decisions in product from most of the employees in the shopping area. This time, I encountered kiosks. I was encouraged to use the kiosk. As easy as it was, I prefer to discuss my selections with staff before the final purchase. Why ruin a good thing for people? The best thing about this dispensary was the staff interaction. Throw the kiosk money away and give us back the people that sell your product!
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501 Northtown Rd
Normal, IL 61761

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    Payment Methods:

    Cash Only
    ATM Available On Site

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    Illinois Dispensaries

    ABOUT THIS DISPENSARY

    Beyond/Hello, located at 501 Northtown Rd in Normal, is open to serve the cannabis community.

    Medical: Yes

    Recreational: Yes

    Delivery: No

    Before this dispensary could open, it was licensed by the state.

    Product types and availability can vary from store menu to store menu, depending on demand. If Beyond/Hello in Normal does not have what you are looking for, there is no legal obligation to stick to a single brand. Your medical marijuana card, if needed, is universally accepted at any dispensary in Normal.

    Purchasing Marijuana Products at Beyond/Hello

    Preparation Helps: See what’s available ahead of time. If Beyond/Hello in Normal online menu is available on our site, this is the best way to see the different product options before visiting the dispensary. If enabled, after finding the right products you desire, reserve your order on our e-commerce platform.

    Low tetrahydrocannabinol (THC) cannabis with higher CBD products are generally available to patients as well who prefer the non-euphoric effect.

    Contact the dispensary if you encounter product-related issues or problems. Beyond/Hello has a policy & procedure for this.

    Please enjoy the menu products from this dispensary responsibly!

    To stay up to date, sign up to our newsletter below to receive our MMJ Updates as well as discounts & specials as they arrive.

    What People Are Saying

    hosaia
    hosaia
    1713383434
    Every visit to BeyondHello (and I have had quite a few the last several years!) has been an extremely positive experience. Most specifically, each encounter with Jinny (Virginia) is ALWAYS positive and uplifting. She is consistently an absolute joy, and never misses an opportunity to say an encouraging and meaningful affirmation. I just can’t speak highly enough of her and I feel she is such an excellent representative for the company and makes my day every single solitary visit, bar none!
    Mary O.
    Mary O.
    1712510890
    My visit today was a nice experience, everyone is very friendly. It was not very busy in the early hours, I was in and out. I appreciated the fast check out and help I received. Politeness and consideration of being offered a seat while I had a short wait was appreciated. My experience at the store is always a little different with how many customers are there, but the friendliness from staff is always good.
    K S
    K S
    1712200369
    I don't live in Normal but I make the drive because I appreciate the staff. There are products I can buy that are the same and closer to where I live but I'll put the miles on my tires because I appreciate who works there. I've seen their staff have to put up with iffy customers and handle it professionally as well as very appreciative customers who enjoy engaging with the staff. Products have always been solid for me but staff that stick around and hopefully are being paid what they deserve is always nice too.
    Jenell M.
    Jenell M.
    1712184044
    Everyone here is so nice and very helpful. I was intimidated the first time I came here because my knowledge was VERY limited. The person on the floor was very helpful and answered my questions and helped me pick something. Today I placed my order for pickup and Gabrielle helped me. Super friendly. The vape I bought just come in earlier today and he told me a bit about it and how smooth it was. He was right, it’s already my new favorite as far as smoothness of the pull and mouthfeel.
    Glitch
    Glitch
    1712010332
    I go here for medical, I order online & pick a time slot so I can pick up quicker. I got an email saying there's a separate medical pick up room. For one pick up, they had the medical pick up room, and it was awesome and quick. I've been back several times now & it's back to waiting in the line for the walk ins, in the main room. What's the point of ordering online & having medical if I have to wait a minimum of 20+ minutes with rec & walk ins to just to get my med order....
    Billie P.
    Billie P.
    1711235372
    He was awesome very nice person. Very helpful . Worth the trip I drive over hour to go to this store. So I really appreciate when you get a kind, friendly face. The last few time not so much. 🥰
    Danielle N.
    Danielle N.
    1710010276
    I really love and prefer going to this location. I just feel like I’m at home and it’s just like a comfortable feeling. I also enjoy all the employees because they’re really knowledgeable and they really try to help find what’s good for you. Austin was wonderful too! 🙂
    Thefrostmonkey
    Thefrostmonkey
    1703926205
    At first this place was very expensive and unorganized, but now this is my favourite dispensary. When the discounts are available they have great prices, and now they're faster. No more 45 minute wait times.Thanks for saving me the hour drive elsewhere 😉
    Nick M
    Nick M
    1702994921
    I usually go to the dispensary in East Peoria, so this place was a little different. They don't do anything special on your birthday (extra points for free gifts) like other dispensaries. The price is a reasonable and the customer service is nice but the facility needs some work. The first room you enter is too tight for too many people and the actual room you go to to get your product. Feels like you're in prison. I'm not too worried about the atmosphere as it doesn't matter that much, but sterile is a great word to describe it. I would honestly always go to East Peoria before here in the future if I had the choice and they're only a half hour apart so I do.
    Nathan F.
    Nathan F.
    1699657332
    It's clear this store prioritizes recreational customers over medical patients and the experience for patients has consistently gotten worse over the last 3 months. You can expect 3-4 recreational transactions to happen in-store or online before they acknowledge medical patients. Regardless, if you've spent thousands of dollars there apparently beyond hello would rather have that sweet extra tax money from random recreational customers versus medical patients consistently choosing to shop there.Imagine ordering takeout from a restaurant and when you get there instead of letting you inside and handing you your food, they take care of the 13 people in the drive-thru instead. SmhOf course, none of this is the individual bud tenders faults as they do their very best, but it's a shame that beyond hello decision makers continue to put constraints and don't offer their boots on the ground employees the proper support to cater to what should be there most important customer base.
    M C
    M C
    1699212033
    I have been there twice. Once in 03/2022 and the experience was great! They helped my friend and I pick out what was best for us and spent time with us. We weren’t regular users so it was important to us we got the right/best dose and product. A different friend and I went in last week and had the total opposite experience. We aren’t regular users and we knew things had changed in the last year or so and wanted to speak with a worker. The guy checking us in up front didn’t want us to go inside. He wanted us to use the kiosks. We said we’d rather talk to someone to place our order. After arguing with him a few times he finally let us in the door. He rolled his eyes at us. Then we get to the cashier and he sighs a huge sigh when we say we need help. He turned out to be nice and helpful but you could tell he was flustered with us and trying to rush us. After he checked us out he told everyone he was off work and left with a huge line still there. One good thing is that the prices went down! A chocolate bar last year was $34 and this year it’s $17! I read other reviews and have already emailed the email you asked others to.
    Joe M.
    Joe M.
    1696348679
    Kicked out for my brother handing my my money, was told to just walk out and come back in. Apparently the laws are wild. Then I was told my product was 90$ more than it was supposed to be so I wanted to swap products with the once that “weren’t ringing up correctly”. Nope. Can’t do that at the window. So I was directed to go out of line again and head to the kiosk to order the other products. Then I was stopped and told that the original products were in fact the price I thought they were. After the extra long transaction I got out to the car and thought I better make sure my order is right so I opened the bag and 6/9 of my extract containers were upside down. Thankfully I check it before driving 45 minutes back home but I’m sure some of the terpier ones are already all over the lid.Now for the main reason why I’m making this review. When I was directed to the kiosk the employees were leaning over glancing at me through the window laughing while looking right at me. This is very rude and very unprofessional. I’ll go buy my dabs elsewhere no matter how much more expensive they are just to not be treated like a joke.
    T. T.
    T. T.
    1696167453
    Prices are good, but there are some issues. First and foremost, as the owner of the establishment. You need to ensure the structure, standards and tools are in place for things to operate smoothly. Online orders should be separated by the pickup time and the last name. It should not take 45 minutes to an hour to get checked out for a scheduled pickup. If you're going to continue to cut your staff. Adjustments need to be made to make-up for the lack of staffing. Help your people. Not to mention a few members of your staff need reminded they are there to serve customers and follow the law. Nothing more, nothing less. A learning experience and training needs to be had amongst the staff. When it comes to the laws surrounding Medical Marijuana, specifically the ones the establishment is required to follow in order to operate. Medical patients hold priority over recreational. It's still a good place to go for deals..
    Crystal C.
    Crystal C.
    1695382670
    Before the current changes, I would definitely given this dispensary 5 stars. I have had so much help with decisions in product from most of the employees in the shopping area. This time, I encountered kiosks. I was encouraged to use the kiosk. As easy as it was, I prefer to discuss my selections with staff before the final purchase. Why ruin a good thing for people? The best thing about this dispensary was the staff interaction. Throw the kiosk money away and give us back the people that sell your product!
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