Always a great experience. Employees are very friendly. One suggestion would be to get a separate area for medical patients, at least for peek periods. Not a fan of waiting in line with a pre-order just to be passed by someone that came in 3 people after me.
I haven't been to many dispensaries, but Windy City takes the cake with their superior customer service and their knowledgeable employees! You are guaranteed a quick and friendly visit when coming here, and their deals are really great for an Illinois dispensary! Keep it up, I definitely would recommend!
I had a great experience like always. Dustin was really nice and helpful also he didn't mind me coming in last minute. Awesome customer service !!! Thanks Dustin. Also his music wasn't too bad;)
Hey I like all the deals can't get no better then that. I totally agree that five stars isn't even enough 10 stars for the Litchfield Illinois windy city cannabis this is a really nice store great folks and perfections are mastered wen production is great. And so on. Ten thumbs up and ten stars. The guys and gals are sweet and friendly.
Staff was so pleasant! The prices were great and it was overall an easy place to navigate especially coming here for the first time. Sometimes dispensaries set things up so strict and confusing, but this place wasn’t bad. Rewards system is cool. *terminator voice* “I’ll be back!”
The staff was very helpful as we set up the medical card. Very knowledgeable about product, strengths, differences. Medical sales are first Monday and last Wednesday. I suggest ordering ahead and getting there early as they don't hold product long and sometimes sell out of particular items.
I have been to dozens of dispensary’s throughout the U.S. When the prices are this exorbitant already, customer service is important. This company uses bait and switch advertising, and you only get a first time customer discount if you’re from out of state. Has a distinct truck stop adult video arcade feel to it. Not worth the stop, and frankly a slap in the face to local residents- literally the worst dispensary in the nation.
What a joke of an operation. You can't look at the product before buying it. Even after going through their procedure to order it and you've waited for the tender to take your money you can't see what you're buying until after you bought it. And of course no refunds. Oh and the tender wanted me to give the dispensary the 14 dollars change on a roll up to give to some charity I'd never heard of. This was the worst experience in a dispensary I'd ever had. I highly recommend you go somewhere else. Bought a 7 GM package for 110 was taxed over 27 dollars. That's 108 an ounce in taxes. NEVER AGAIN will I waste my money at this disp.
Like this place. Small, but personable💯 Friendly helpful staff. Do Not Order From Website & Expect Sale Price at Store😤 was very disappointed to pay full price for product ordered online at a 20% discount?? In store purchase only for me from now on👍🏼😉
Love this place. The staff r very nice and respectful. If u have questions they answer them n laymen's terms for u to understand
I'm a medical patient with social issues, it's hard to leave home already. For a long time this place was great because they were like the rest of the dispos, they would go out of their way to make the experience go smooth.Today they needed to see a document on my account and they don't have strong signal. So I sat there trying to pull up a document, which wasn't happening. This same scenario has happened at 2 other local dispos and both of them offered their computer and/or wifi password and were helpful in getting it done properly. This visit to windy city was real intense and made me feel like I did something wrong.As a fix, they offered to break state law and not check my medical card, which is not what I wanted at all and that terrible solution made my already mounting anxiety much worse. Then ad I was walking out the manager called "well we have to follow the law." Which is weird considering the only help they offered was to break the law.I will never be back to this place and I'm telling all of my medical patient friends the same.
Excellent customer service. We will definitely be back soon. We were not disappointed.
Good customer service very friendly and take care of their customers get new products and will explain if not sure of certain types I am there at least once a week. Staff makes me feel very very welcome