Loved the store. Spent alot over my time buying the past year. Security guy talked to me through the door and was not very clear in 6 degree weather that the protocol is pre orders 5 mins to close. As a F&B worker, I go in and out quick when close to close. The security guard played games hoping I wouldn't make the time. I stood in the cold and ordered the first thing on my account and paid for it with my loyalty points which mean very little when it comes to customer courtesy. I have seen this security worker multiple times and he did he best to be fake when I went in as if I was a welcomed customer after pre ordering in 6 degree weather. I am absolutely disappointed in the establishment that I have spent so much and done nothing to be kind. Your sweet staff member and free pre roll almost made up for the security guards absolutely disrespect as a man in single digits weather.
Jake was so helpful, kind and gave the warmest welcome. The staff here really knows their product and can effectively support medical patients which is a huge bonus! From the security guard at the front to everyone you encounter inside the shop itself the vibes are right. They have a plentiful selection and the shop is well laid out. I highly recommend Aroma Hill! Thanks for the excellent experience.
I hope they do read these, honestly great customer service but i just went 2 hours ago for this cart and battery and the top extra part that makes it look like a pen got stuck on the cart and by the time it came off it took the mouthpiece too🤦🏾♂️$45 to the drain i hope they do refunds i have my receipt!
Meghan is amazing! She was so welcoming, kind, and helpful.What a great place. I plan to come here often now.
They have the worst website design ever definitely call in if you can before showing up I’ve gone in twice and been told what I was going there for wasn’t in stock or maybe it was at another location and it’s so tedious to make sure your looking at the correct location or not I will hardly be using this location anymore I’ve had too many issues using this location wasting my gas is a major one of them
My first time being here and it was awful. I will literally never go here again. Save your money and go elsewhere.I have a medical card and almost every dispensary I’ve been to has let me use my medical discount AND a first time customer discount which I didn’t get. There’s so many other dispos in the area that have literally mailed me coupons for just coming in for the first time, also a tiny 8th for $42? Get real. Byeeeeeee see ya 👋🏻
10/10 experience here. Would just like to say what wonderful staff this location has! Such great vibes right when you walk in and the manager Jake really took the time to explain their selection and get me exactly what I was looking for. Young man really knows what he is talking about and I appreciated his patience. Happy to find such a nicely run store, cannot wait to come back again.
Update: they lie on their website and in email promotions. If you say your going to have deals on certain days then make sure you do. Very misleading. Only been there once and so far prices are good. Service was good and pretty good location. Whether your a local or on vacation.
Went here to get my weekly pick up. TLDR issues with the menu and Chad the manager really came through and made things more than right. Great dispensary, great manager. Thank you Chad.
Prices are insane. 1/8 for $68??? I decided to continue to drive 15 min to my usual dispensary instead. Got TWICE as much for $54. I really would love to be able to go here because it's 3 minutes from my home, but I refuse to pay those kinds of prices. Do better Aroma.
Update: they lie on there website saw that it was 25% off storewide til September 1st and its only August, they got rid of it before then and changed the deals. Very misleading. Only been there once and so far prices are good. Service was good and pretty good location. Whether your a local or on vacation.
i have been to Aroma Hill a handful of times now and have received nothing but excellent service there!! on top of the awesome deals they consistently seem to run, their employees are extremely knowledgeable on their products and are constantly providing me with the best new recommendations when i ask for something specific. shoutout specifically to Sparks, Justice and Kurt for always being SO helpful, going above and beyond with customer interactions, and making me feel welcome every time i stop in.
I shop at Aroma Hills in Fox Lake and I really enjoy my time there. Everybody is very friendly and helpful. The bud tenders are great and upper management is great too. This is my store of choice and this is where I will continue to shop at.Hats off to the entire staff at Aroma Hills.
Excellent service! Kay was incredibly helpful with my purchase. I would definitely recommend this place to a friend!
Top tier customer service every single time. I’ve been here a few times and every time has been nothing short of positive. Staff is not only knowledgeable but PATIENT. Something a lot of customer service employees are missing now a days. Always eager to come back to see all the smiling faces at Aroma Hill.
I'm thrilled to welcome Aroma Hill Cannabis to Foxlake! As a regular customer, I've had the pleasure of visiting their dispensary numerous times, and I must say, it's been an exceptional experience every time. The staff is knowledgeable, friendly, and welcoming, but one person who deserves special mention is Chris. He's a true gentleman who always treats me with respect and kindness. Chris goes above and beyond to ensure I find the perfect product for my needs. His expertise and recommendations have been spot on!The dispensary itself is clean, well-organized, and offers a wide range of products. I appreciate the attention to detail and the effort they put into creating a comfortable and inviting atmosphere.Aroma Hill Cannabis has earned a loyal customer in me, and I highly recommend them to anyone looking for top-notch products and exceptional customer service. Thank you, Chris, and the entire team at Aroma Hill Cannabis, for making my experiences truly unforgettable!Cheers,Manny
Visited the first time ever 2 weeks ago and had the best experience. Chris was my budtender & he was great! Very helpful and helped me pick some great stuff that fit what I was looking for! Everything was great. Fun place and workers are so professional and nice. Very comforting for someone who is shy and unsure what they are looking for! Highly recommend. This is the place to go!
This was my 1st experience with a dispensary. I have to say I was overall impressed with my experience over all. I have made 2 visits and dealt with two different associates. Both were very kind and answered all my questions with ease and professionalism. The only suggestion if I can think of any would be to let customers know today is the the last day of the sale. Had I known I would have grabbed a few more stizzy pods and taken advantage of the bogo. That being said they have earned my business as my local dispensary.
Great customer service! Friendly place. It's set up nice. Ask questions if your not sure they will help.
I went there earlier this week and Megan was extremely helpful. I wasn’t sure exactly what I was looking for. I suffer from chronic pain and Megan was really nice about making sure I got exactly what was looking for. I normally feel like a client when I step in these sort of places and didn’t feel like I was being upsold anything.
Great place. Great customer service. Megan is very knowledgeable and personable! I was there in search for pain management balm and she walked me through it. Highly recommended!!!
Hannah was the most absolute perfect budtender. I had never consumed cannabis before and she helped ease me in with a couple good strains and edibles. She also very charming and has a great head on her shoulders. Wouldn't be surprised if I saw her in a higher up position down the line