Was told to come back in 30 days to get the %50 off after you buy one product came back less than 1 week after the date on the receipt. Found out it expired 3 days before I came back didn't realize that. Its the small stuff, but just don't lie to me about getting a %50 off. Probably will not come back, and will spend my time, and money somewhere else. It just small simple stuff, but the fact that I got lied to my face, and sat in line for over a hour just to find out that it expires. Would've went somewhere else. Staff is nice, and friendly, but doesn't compensate for getting lied too. I think they need too have better communication with each other. My cousin's stopped using this company months ago, and uses a another business. I'm thinking of doing the same as well, and I hope who's reading this does the same thing as well.
I've been coming to this store for about 2 1/2 years now. As time has passed, service has gotten slower and slower. They make you wait for up to an hour out in the cold before even letting you into the building. Then you have to wait another half hour in line inside. Today I waited in line for 45 minutes outside, and another 30 inside. Despite having multiple kiosks, only 2 people were working the counter. They knew to expect crowds, telling frustrated customers it was payday for those who receive SS. So why have only a few employees scheduled? I've traveled all over the US, visiting dispensaries in at least 12 different states, including others in Illinois. No other store has ever had a wait that compares. They take advantage of the fact that they are on the Indiana border with no real competition for those who would rather purchase from a legal store instead of the street. They know people will wait because the alternative is to drive 2 hours longer. After owning a business for 16 years, I know that the lack of proper staff is solely the result of poor management. At this point I will be making the drive to Chicago because at least I can spend the extra time in a warm car rather than standing in the cold wind. They could, at a bare minimum, put up a wind breaker to protect their customers from the frigid breezes while they're forced to wait, but they won't even do that. With all the money they're saving on payroll, they could afford to do the bare minimum to keep their customers comfortable.
I was served by Kim yesterday.She is a customer service Pro!She worked tirelessly to mix and match my purchases so I could maximize my goodies!She is so positive and pleasant and remained so throughout her service. Keep her Sunnyside, she is a rare find in today's workforce! Thank you Kim!!!
These guys are so amazing! Just tell them your needs and they have so many recommendations! Those taxes though!! 30%!Still a great staff and very thankful for the easy process
Michelle, who I placed my order with was great! However, they grabbed the wrong product 3 times before they had my correct order at the counter and when I opened my Cresco Wedding Crasher cart, it already had a huge air bubble in it so it's definitely not a full gram. Questionable products.I came back and edited from 3stars to 2 due to pricing. I was annoyed enough that I forgot that I also paid more then ANY OTHER dispensary I've been to, even in Illinois, and I'm still getting ripped off on product. It's not worth it. Drive somewhere else for a better experience.