Zen Leaf Dispensary in Chicago, IL
Rico G
1765228971
This is the second time I’ve dealt with his miserable attitude and complete unwillingness to help. I made it clear that I’m a medical patient and had already spoken to customer service, yet he insisted on re-explaining everything as if I hadn’t just told him that. It’s almost like he goes out of his way not to listen and not to assist.Michael has zero interest in following up, zero desire to help anyone, and quite honestly should not be in a leadership position if he’s that bothered by interacting with customers. If this is who they trust to manage the place, it explains the overall experience.A dispensary is supposed to be supportive—especially for medical patients. Instead, this location makes you feel like you’re inconveniencing them by simply existing. Horrible dispensary due to horrible service.
Matt C.
1764959950
Waited in line for 35 minutes today to pick up an online pre order. Extremely inefficient when busy. Not a word from management or staff apologizing or explaining what the issue was. Probably still 30+ people in line when I left. Mismanaged issues lacking in customer service. Still no idea why they took so long today because nobody communicated while everybody angrily waited in line.
Alicia A.
1763318413
Alejandro was very helpful and knowledgeable about the products I was looking for. He helped me get greatmedicine for the best price. Great job Alejandro 👏 God bless you always 🙏
Curtis R
1760992363
Even though the cameras were down during my visit, Alyssa at 🍃 ZenLeaf Pilsen went above and beyond to provide excellent service. She kept me updated the whole time and even reached out to let me know once the cameras were back up and running. Her professionalism, clear communication, and positive attitude made all the difference. Truly outstanding customer service!
Jes S.
1759177758
Just came from this location about 30 minutes ago and my jar of weed was already opened. This isn’t the first time this has happened at this specific location. In fact i’ve only ever had it happen here. There was weed taken out of my jar , the freshness seal is completely missing and the sticker on the outside of the jar that was clearly moved states do not use if seal is broken. I did notice when the jars were opened before that they removed weed from a jar that would’ve contained more than what i was purchasing. Which I’m positive shouldn’t be happening , but this time i purchased an 8th , the jar is for an 8th and the jar is open with less than an 8th. Go Figure. I’m definitely never going back to this location.
clo
1759064443
Been coming here as a medical patient for 8+ years. Staff is all amazing. Shoutouts to managers Tyler & Viv for outstanding customer service over the years and being the OGs 🙏❤️
Nita L.
1758331235
I hate I had to create an account to review this unprofessional establishment. My visit this past Tuesday was absolutely terrible. I have never felt more uncomfortable in any store in my life. While I was placing my order, the front desk employee wearing a beanie & black face mask was having an extremely inappropriate conversation—loud enough for customers to hear. He bragged about how many women he talks to at this job and even mentioned pursuing an 18-year-old in a wheelchair, questioning if she might be “too young.”To make matters worse, as I was leaving, he asked for my phone number. I am a married woman and was simply there to make a purchase, not to be harassed. This kind of behavior is unacceptable in any professional setting, let alone a dispensary. Do better Zen Leaf.
Michael P.
1758237171
The person at the counter that helped me out was awesome. I let her make a recommendation on a disposible and it was amazing. Very friendly fast and decent pricing
Jennifer M.
1755397254
Alyssa was super friendly and was knowledgeable about products. She helped me change an order and I got something even better than I was thinking. She had cute nails too’
matthew G.
1753729197
No veteran discount.? Second time I’ve been and second time I couldn’t get one. Prices are kinda high even though everything is “discounted “. Can’t take advantage of deals because of all the “discounts”. But service is good. Nice location.
Nathaniel P.
1724165596
Tameka was wonderful every upbeat and very informative she really took her time answering all my questions and explained everything to me in full detail it is my first time ever going into one of these types of places and cause of Tameka and the energy she has I will be definitely be coming back to zenleaf thank you so much Tameka 10/10 service
Ruth G.
1723996820
Aaron was amazing! He recommended some wonderful options of joints for our Chicago visit. Truly happy with the experience and will be coming back again! Thank you Aaron.
Anthony M.
1722204259
My first experience over at Zen Leaf Pilsen had really expanded my interest in THC products. Armando provided a great amount of insight and products that he recommended for me. Especially for the kind that helps me sleep and the kind that helps with creativity. The prices are fair and I feel a lot better as a result. I highly recommend for anyone who needs good THC products from pens or edibles. Armando in particular really went far and beyond for recommendations for customers. He’s the guy.
Jose V.
1720447919
Evelyn was great! Quickly got me what I needed and wanted and was out the door within seconds. Exactly what a customer like me wants.
karina S.
1719712995
I’ve always had good experiences until today. I think this establishment shouldn’t have “managers” that have no type of customer service skills. As someone who has worked in customer service for many years I was surprised at her lack professionalism it was as if it was a bother for her to talk to me. She was very dismissive and just plain rude. I wish I would’ve gotten the managers name since she was the only issue (she was short with blondish money pieces) The young lady at the desk was really nice and she’s the only reason I didn’t leave 1 star instead.
Nichale M.
1719707708
Viviana and Zen Lead Pilsen was single-handedly one of the rudest people I have ever dealt with in my life. She made me time entirely hard and I probably won’t be back. Her service is terrible and I was very offended by her attitude.I called the number on the customer care card and was unable to get through to anyone who could help. I’m very disappointed and her customer service “skills” have made me never want to come back
Akbar K.
1719695796
Had a wonderful experience at Zen Leaf, products are fantastic and priced well. Trevor took great care of my order today and made some great conversations with him too. Love the vibes and all the staff there! Highly recommend to anyone in the area
Agustin B.
1719076782
Place looks a little grimy. However, the crew is cool. Service is 1st class. But, the place still looks a little grimy. Like it needs fresh paint and decor. I'm awarding 5 stars because the service outshines the grime. The products are what they appear to be. The ambiance can do with some sprucing up, however. The bathrooms should always be tended to. Otherwise, it's a great place to visit. Unless, I probably should have written this before smoking this here joint.
Chris H.
1714747588
Kira did a wonderful and efficient job. Got me in and out. I look forward to interacting with her again in the future.
Kevin R.
1714327349
With it being my first experience with cannabis, I was worried about the wrong selection but with Armando's genuine care and attention to detail, he gave me the perfect strain/product for my insomnia and back pain. Finally, some actual relief and good rest instead of a selection that gets me too high to function properly. Can't recommend ZenLeaf on Western enough but specifically the Employee known as Armando's customer service was incredible and will definitely be returning. Ask for Armando, he is legit
Zackary V.
1712962161
He was super chill and nice for my first dispensary visit. He was very helpful and insightful, I left with exactly what I wanted and needed. The front check in girls were very friendly as well, absolutely Will make the trip to see everyone again all peace and love ☮️✌🏻
tiffany301
1712781967
Evelyn was very nice and knowledgeable about the stores inventory. I appreciate her help. I will recommend Zen Leaf Pilsen to all of my friends.
Byron Douglas D.
1712446967
Love the actual dispensary staff! Salem is awesome! Just the female security guard mean mugs you for no reason. Unwelcoming vibe. Saw others mentioned it too. She need to go frfr.
Kenneth W.
1712069766
Great selection. Best dispensary in the city. Can't beat 25% off on Medical Mondays. Shout out to my favorite bud tender Richie. Thanks for the great recommendations.
HugoTruth TV (.
1711748904
The best dispensary in Illinois. I've been to Nevada and California, and this place is still top-notch quality and service. Update... Friday, March 29, 2024 @12:15pm. The customer service here is gone. Very condescending, and they speak over you while you are talking. Rude manager today. I don't know your name, I don't care. You had a simple job, keep the customer happy. I took my business elsewhere. You can have the rating because that's what it was. The new rating is at 2.2 only because you sell cannabis. Peace out Zen Leaf of Pilsen.
Helen P.
1710780508
It’s a great place with great customer service. I’m changing my review because I wish I could give it 10 stars. I’m a senior who gets confused. They are so patient and wonderful and kind to seniors. It’s so very nice to see. Thank you so much I love coming to your store.
Bobbie M.
1703725928
Visiting from out of state and wasn't sure what to expect. They scanned my driver's license upon entering and told me where to go. The shelves held papers, pipes and electronic devises but no product could be seen. The products are kept in big lockers behind the counter. I highly suggest going to their website to see what's available and sales etc. before going in person. Having done this she wrote down my products, gathered them and checked me out. I loved the 22% veterans discount. Highly recommend this store! The process was flawless and I was in and out in 10 minutes if not less. Cassie was wonderful and everyone was professional. This was an easy 5 stars
Buck W.
1702518431
Lexi showed me products and was very knowledgeable. She even recommended some new thing to try. I’m happy with my experience overall. Clean, Professional, attentive.
Siyata K.
1702069185
Hannah service was amazing along w/patience. Her calmness and knowledge made me feel comfortable and want to spend money with her. I even declined help from an agent that was assisting me because of watching her interact w/others.
David M.
1699666467
Gavin was the best host I've experienced in years. A true professional that knows his craft. A great dining experience, they use their original pizza recipe so it's always the same, great.
Rakiah P.
1698182392
Very helpful. Everything I go in they are eager to share and suggest.Once, I went in and asked for something that would help with focus and I have been using 1906 Genius Drops ever since!Very happy 😊
Mac D.
1697132545
Its been about a year I visited this location since I've been in and out the hospital a lot. I took a friend here for his first time also. There's a cashier who always wears pink, didn't even bother to register him. Also visited yesterday and got taken care by a cashier named Carlos. I accidentally gave my old number but he didn't bother to register my new number. Once he got my product, he just threw it in the bag and with previous customers he placed inside their bags nicely without no attitude. I didn't bring it up to his attention because I didn't want to start any problems. It seems in my last 5 visits customer service has gone down a lot in the past year.
Khadijah B.
1696181080
I love this place the customer services was amazing. This was my first time going there so, I was unsure what to do but from the moment I walked into the front door I was helped. I loved the cashier Richie P so much. He made me feel welcomed, he was knowledgeable and his energy was great. Due to my interaction with him, this spot is my new spot. 5 out 5 all day
NIAM
1695493370
My experience here was great! The place looks nice, friendly staff, and awesome products to choose from. Would definitely recommend! Trying the product as I'm typing this and so far so good 😎
1301 S Western Ave
Chicago, IL 60608
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Payment Methods:
Cash Only
ATM Available On Site
Dispensaries Nearby
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ABOUT THIS DISPENSARY
Zen Leaf, located at 1301 S Western Ave in Chicago, is open to serve the cannabis community.
Medical: Yes
Recreational: Yes
Delivery: No
Before this dispensary could open, it was licensed by the state.
Product types and availability can vary from store menu to store menu, depending on demand. If Zen Leaf in Chicago does not have what you are looking for, there is no legal obligation to stick to a single brand. Your medical marijuana card, if needed, is universally accepted at any dispensary in Chicago.
Purchasing Marijuana Products at Zen Leaf
Preparation Helps: See what’s available ahead of time. If Zen Leaf in Chicago online menu is available on our site, this is the best way to see the different product options before visiting the dispensary. If enabled, after finding the right products you desire, reserve your order on our e-commerce platform.
Low tetrahydrocannabinol (THC) cannabis with higher CBD products are generally available to patients as well who prefer the non-euphoric effect.
Contact the dispensary if you encounter product-related issues or problems. Zen Leaf has a policy & procedure for this.
Please enjoy the menu products from this dispensary responsibly!
To stay up to date, sign up to our newsletter below to receive our MMJ Updates as well as discounts & specials as they arrive.
What People Are Saying
Rico G
1765228971
This is the second time I’ve dealt with his miserable attitude and complete unwillingness to help. I made it clear that I’m a medical patient and had already spoken to customer service, yet he insisted on re-explaining everything as if I hadn’t just told him that. It’s almost like he goes out of his way not to listen and not to assist.Michael has zero interest in following up, zero desire to help anyone, and quite honestly should not be in a leadership position if he’s that bothered by interacting with customers. If this is who they trust to manage the place, it explains the overall experience.A dispensary is supposed to be supportive—especially for medical patients. Instead, this location makes you feel like you’re inconveniencing them by simply existing. Horrible dispensary due to horrible service.
Matt C.
1764959950
Waited in line for 35 minutes today to pick up an online pre order. Extremely inefficient when busy. Not a word from management or staff apologizing or explaining what the issue was. Probably still 30+ people in line when I left. Mismanaged issues lacking in customer service. Still no idea why they took so long today because nobody communicated while everybody angrily waited in line.
Alicia A.
1763318413
Alejandro was very helpful and knowledgeable about the products I was looking for. He helped me get greatmedicine for the best price. Great job Alejandro 👏 God bless you always 🙏
Curtis R
1760992363
Even though the cameras were down during my visit, Alyssa at 🍃 ZenLeaf Pilsen went above and beyond to provide excellent service. She kept me updated the whole time and even reached out to let me know once the cameras were back up and running. Her professionalism, clear communication, and positive attitude made all the difference. Truly outstanding customer service!
Jes S.
1759177758
Just came from this location about 30 minutes ago and my jar of weed was already opened. This isn’t the first time this has happened at this specific location. In fact i’ve only ever had it happen here. There was weed taken out of my jar , the freshness seal is completely missing and the sticker on the outside of the jar that was clearly moved states do not use if seal is broken. I did notice when the jars were opened before that they removed weed from a jar that would’ve contained more than what i was purchasing. Which I’m positive shouldn’t be happening , but this time i purchased an 8th , the jar is for an 8th and the jar is open with less than an 8th. Go Figure. I’m definitely never going back to this location.
clo
1759064443
Been coming here as a medical patient for 8+ years. Staff is all amazing. Shoutouts to managers Tyler & Viv for outstanding customer service over the years and being the OGs 🙏❤️
Nita L.
1758331235
I hate I had to create an account to review this unprofessional establishment. My visit this past Tuesday was absolutely terrible. I have never felt more uncomfortable in any store in my life. While I was placing my order, the front desk employee wearing a beanie & black face mask was having an extremely inappropriate conversation—loud enough for customers to hear. He bragged about how many women he talks to at this job and even mentioned pursuing an 18-year-old in a wheelchair, questioning if she might be “too young.”To make matters worse, as I was leaving, he asked for my phone number. I am a married woman and was simply there to make a purchase, not to be harassed. This kind of behavior is unacceptable in any professional setting, let alone a dispensary. Do better Zen Leaf.
Michael P.
1758237171
The person at the counter that helped me out was awesome. I let her make a recommendation on a disposible and it was amazing. Very friendly fast and decent pricing
Jennifer M.
1755397254
Alyssa was super friendly and was knowledgeable about products. She helped me change an order and I got something even better than I was thinking. She had cute nails too’
matthew G.
1753729197
No veteran discount.? Second time I’ve been and second time I couldn’t get one. Prices are kinda high even though everything is “discounted “. Can’t take advantage of deals because of all the “discounts”. But service is good. Nice location.
Nathaniel P.
1724165596
Tameka was wonderful every upbeat and very informative she really took her time answering all my questions and explained everything to me in full detail it is my first time ever going into one of these types of places and cause of Tameka and the energy she has I will be definitely be coming back to zenleaf thank you so much Tameka 10/10 service
Ruth G.
1723996820
Aaron was amazing! He recommended some wonderful options of joints for our Chicago visit. Truly happy with the experience and will be coming back again! Thank you Aaron.
Anthony M.
1722204259
My first experience over at Zen Leaf Pilsen had really expanded my interest in THC products. Armando provided a great amount of insight and products that he recommended for me. Especially for the kind that helps me sleep and the kind that helps with creativity. The prices are fair and I feel a lot better as a result. I highly recommend for anyone who needs good THC products from pens or edibles. Armando in particular really went far and beyond for recommendations for customers. He’s the guy.
Jose V.
1720447919
Evelyn was great! Quickly got me what I needed and wanted and was out the door within seconds. Exactly what a customer like me wants.
karina S.
1719712995
I’ve always had good experiences until today. I think this establishment shouldn’t have “managers” that have no type of customer service skills. As someone who has worked in customer service for many years I was surprised at her lack professionalism it was as if it was a bother for her to talk to me. She was very dismissive and just plain rude. I wish I would’ve gotten the managers name since she was the only issue (she was short with blondish money pieces) The young lady at the desk was really nice and she’s the only reason I didn’t leave 1 star instead.
Nichale M.
1719707708
Viviana and Zen Lead Pilsen was single-handedly one of the rudest people I have ever dealt with in my life. She made me time entirely hard and I probably won’t be back. Her service is terrible and I was very offended by her attitude.I called the number on the customer care card and was unable to get through to anyone who could help. I’m very disappointed and her customer service “skills” have made me never want to come back
Akbar K.
1719695796
Had a wonderful experience at Zen Leaf, products are fantastic and priced well. Trevor took great care of my order today and made some great conversations with him too. Love the vibes and all the staff there! Highly recommend to anyone in the area
Agustin B.
1719076782
Place looks a little grimy. However, the crew is cool. Service is 1st class. But, the place still looks a little grimy. Like it needs fresh paint and decor. I'm awarding 5 stars because the service outshines the grime. The products are what they appear to be. The ambiance can do with some sprucing up, however. The bathrooms should always be tended to. Otherwise, it's a great place to visit. Unless, I probably should have written this before smoking this here joint.
Chris H.
1714747588
Kira did a wonderful and efficient job. Got me in and out. I look forward to interacting with her again in the future.
Kevin R.
1714327349
With it being my first experience with cannabis, I was worried about the wrong selection but with Armando's genuine care and attention to detail, he gave me the perfect strain/product for my insomnia and back pain. Finally, some actual relief and good rest instead of a selection that gets me too high to function properly. Can't recommend ZenLeaf on Western enough but specifically the Employee known as Armando's customer service was incredible and will definitely be returning. Ask for Armando, he is legit
Zackary V.
1712962161
He was super chill and nice for my first dispensary visit. He was very helpful and insightful, I left with exactly what I wanted and needed. The front check in girls were very friendly as well, absolutely Will make the trip to see everyone again all peace and love ☮️✌🏻
tiffany301
1712781967
Evelyn was very nice and knowledgeable about the stores inventory. I appreciate her help. I will recommend Zen Leaf Pilsen to all of my friends.
Byron Douglas D.
1712446967
Love the actual dispensary staff! Salem is awesome! Just the female security guard mean mugs you for no reason. Unwelcoming vibe. Saw others mentioned it too. She need to go frfr.
Kenneth W.
1712069766
Great selection. Best dispensary in the city. Can't beat 25% off on Medical Mondays. Shout out to my favorite bud tender Richie. Thanks for the great recommendations.
HugoTruth TV (.
1711748904
The best dispensary in Illinois. I've been to Nevada and California, and this place is still top-notch quality and service. Update... Friday, March 29, 2024 @12:15pm. The customer service here is gone. Very condescending, and they speak over you while you are talking. Rude manager today. I don't know your name, I don't care. You had a simple job, keep the customer happy. I took my business elsewhere. You can have the rating because that's what it was. The new rating is at 2.2 only because you sell cannabis. Peace out Zen Leaf of Pilsen.
Helen P.
1710780508
It’s a great place with great customer service. I’m changing my review because I wish I could give it 10 stars. I’m a senior who gets confused. They are so patient and wonderful and kind to seniors. It’s so very nice to see. Thank you so much I love coming to your store.
Bobbie M.
1703725928
Visiting from out of state and wasn't sure what to expect. They scanned my driver's license upon entering and told me where to go. The shelves held papers, pipes and electronic devises but no product could be seen. The products are kept in big lockers behind the counter. I highly suggest going to their website to see what's available and sales etc. before going in person. Having done this she wrote down my products, gathered them and checked me out. I loved the 22% veterans discount. Highly recommend this store! The process was flawless and I was in and out in 10 minutes if not less. Cassie was wonderful and everyone was professional. This was an easy 5 stars
Buck W.
1702518431
Lexi showed me products and was very knowledgeable. She even recommended some new thing to try. I’m happy with my experience overall. Clean, Professional, attentive.
Siyata K.
1702069185
Hannah service was amazing along w/patience. Her calmness and knowledge made me feel comfortable and want to spend money with her. I even declined help from an agent that was assisting me because of watching her interact w/others.
David M.
1699666467
Gavin was the best host I've experienced in years. A true professional that knows his craft. A great dining experience, they use their original pizza recipe so it's always the same, great.
Rakiah P.
1698182392
Very helpful. Everything I go in they are eager to share and suggest.Once, I went in and asked for something that would help with focus and I have been using 1906 Genius Drops ever since!Very happy 😊
Mac D.
1697132545
Its been about a year I visited this location since I've been in and out the hospital a lot. I took a friend here for his first time also. There's a cashier who always wears pink, didn't even bother to register him. Also visited yesterday and got taken care by a cashier named Carlos. I accidentally gave my old number but he didn't bother to register my new number. Once he got my product, he just threw it in the bag and with previous customers he placed inside their bags nicely without no attitude. I didn't bring it up to his attention because I didn't want to start any problems. It seems in my last 5 visits customer service has gone down a lot in the past year.
Khadijah B.
1696181080
I love this place the customer services was amazing. This was my first time going there so, I was unsure what to do but from the moment I walked into the front door I was helped. I loved the cashier Richie P so much. He made me feel welcomed, he was knowledgeable and his energy was great. Due to my interaction with him, this spot is my new spot. 5 out 5 all day
NIAM
1695493370
My experience here was great! The place looks nice, friendly staff, and awesome products to choose from. Would definitely recommend! Trying the product as I'm typing this and so far so good 😎
